Auto Body Repair and Painting
Caliber Collision CentersThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Caliber Collision Centers's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 218 Customer Reviews
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Review fromerica b
Date: 04/28/2025
1 starerica b
Date: 04/28/2025
They had my car for 4 entire months, 4. Four. I paid so much for lyft rides, my rental car, everything while they left my car sitting around for months and months. Ive never been treated like that. He never once called me I had to call this man over and over all the time, finally he tells me okay its probably going to be done X week. So I go in on that friday and my car is parked, he says he cant get ahold of my insurance so he doesnt want to give me the car. I calmly walk inside, ****** the number, call, talk to any person I can and they tell him yes it's okay and I left with the car. Supossedly he had been calling every single day over and over for weeks though? What a joke. Oh and I got a estimate before coming here (because of my insurance) that was for 9k. They charged a little over 20k. Cant believe they are actually in business.Caliber Collision Centers
Date: 05/01/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromBraeden C
Date: 04/28/2025
1 starBraeden C
Date: 04/28/2025
If you are looking for disrespect, no communication ability, and maximum frustration, this business is for you. Took my Tacoma in for what was told an easy 4 week max repair. Asked from day one for updates as the process goes, due to needing my truck for work. 3 weeks goes by and not a call from the office. I drove by and was told by sales representative **** that he had called and left voicemails, which of course was a lie. Only to wait a week later to (once again have to call since no one would reach out) for an update to find out the technicians forgot a piece needed to be replaced which would take several weeks to get in. I told them this was unacceptable and i will need my vehicle back. I go get my vehicle and Im told Ill receive a call in early April when the part comes in so i can bring my truck back to get the part installed. And of course, no one calls. I finally call and am told the part is in, and they can fix it in two days. Today is day 3 and have been told it will now take 5 days due to multiple technical issues during the repair Needless to say, i (and apparently hundreds of others) would not recommend this place. Unless of course, you enjoy supporting businesses with no respect for their customers.Caliber Collision Centers
Date: 04/29/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromKurt K
Date: 04/18/2025
1 starKurt K
Date: 04/18/2025
Dont ever use this company they dont communicate and they dont care about their customers. Terrible terrible company. I would give them zero stars if I could, but it wont let me go that low. Please dont let yourself get scammed by the same company that everyone else is getting scammed by read the reviews reviews dont lieCaliber Collision Centers
Date: 04/22/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromLeona C
Date: 04/15/2025
1 starLeona C
Date: 04/15/2025
No stars. It has taken over a month to fix a little graze on a bumber. Took my whole engine out. Insurance fraud . Poor customer service.Caliber Collision Centers
Date: 04/17/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromArlene F
Date: 04/07/2025
1 starArlene F
Date: 04/07/2025
If I could put zero stars I would. They had my truck since November 1, 2024. It is now April 7, 2025. They said that the expected completion date was December 5, 2024, 6 months later and I finally got my truck back. I spoke with *****, but after several times Id attempted to communicate with him, he stopped responding completely. I then was doing business with *****. ***** was a good guy always trying to make things better, but his team is just downright awful. One thing was always missing, broken, or completely ignored. I honestly recommend go elsewhere to get your repairs taken care of. Caliber Collision on Dorado is completely c***Caliber Collision Centers
Date: 04/09/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromSJ B
Date: 04/05/2025
5 starsSJ B
Date: 04/05/2025
My insurance company sent me to Caliber so I took my vehicle to their ******************** location. The Lyndale Caliber service advisor that was assigned to my vehicle had a **** unprofessional demeanor and cut every corner possible when doing the repairs. When I got my vehicle back there were multiple issues with the quality of the work and they didnt do some of the things that should have been done. As a result, I initially left them a one-star review on here and swore I would never walk though a Caliber door ever again. But then there was a very unexpected plot twist.Within 72 hours of me leaving that negative review, the shop manager from Lyndale Caliber called me to apologize and offered to redo the repair work at no charge. Shortly thereafter I received a call from the regional manger who also apologized and asked that I give them the opportunity to make things right. I agreed to let them redo the work. The regional manager personally coordinated the repair revisions and the team that did the work went out of their way to make me a happy customer. When I finally got my vehicle back it looked better than it did prior to the damage that sent me to Caliber in the first place. In a world where it feels like nothing is quality anymore and no one is honest anymore, the regional manger of Caliber somewhat restored my faith in humanity. If I ever find myself needing auto body work done again, I have no qualms about taking my vehicle back to them.Caliber Collision Centers
Date: 04/07/2025
We appreciate your business and thank you for the positive review.Review fromF. W.
Date: 03/27/2025
2 starsF. W.
Date: 03/27/2025
After we filed an insurance claim with the other party's carrier, we decided to try Caliber. Unfortunately, they're shooting blanks We started on January 7th 2025 and as of today the repairs are still incomplete, this even after they has our vehicle for 2 weeks. While they say they attempted I have serious doubts to the integrity of that claim. After becoming frustrated with the whole process I raised my voice in a way to ****** attention. Only after I left did the manager manage to find my phone number so he could call and tell me he would not be fixing my car.Caliber Collision Centers
Date: 03/31/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?F. W.
Date: 04/05/2025
I have done that prior to filing this complaint with BBB. I sent an email to the address above detailing the issue and complete with my contact information. I shall forward that once again.Review fromDaniel M
Date: 03/24/2025
2 starsDaniel M
Date: 03/24/2025
I’m torn on leaving a review here. I’d like Caliber corporate to address this. Summary Our 2025 Kia Carnival was brought to the Woodruff Road, Greenville, SC location after completing an online estimate process per a lady named Samantha. Total cost of estimated repair was $14xx.xx, and was notified that the final invoiced amount would be adjusted and given prior to work beginning. Our service manager, Philip, took an inventory of damages and returned to us with an estimated cost of repair of $32xx.xx. The team of people we have worked with has been great: Samantha, Timothy, Philip, etc. However I cannot in good conscience recommend using their online estimating tool. Just bring it straight to the dealer to work it out directly. The team earns praise, the company does not unfortunately due to its process.Caliber Collision Centers
Date: 03/26/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromMaria D.
Date: 03/13/2025
1 starFinally after One year and a half, It was installed the bumper in my car.They did the job but unfortunately you have to be persistent to get the job *******, I would never use this outfit again.I am sorry to say that. *****Review fromKevin H
Date: 03/13/2025
1 starKevin H
Date: 03/13/2025
Recently had my car repaired by my local caliber collision. Updates on status of my vehicle were not given on Tuesday and Thursday as promised. Took them almost 2 weeks to replace a bumper. Upon receiving the car back the hood, top, and trunk all have over spray. This will cost me when I take it to a detailer to have the paint corrected. Also wife went to pick it up at 3:30 and did not leave the shop till after 6 pm this was due to the check engine light coming on as soon as she started the car. This was remedied but goes to show the car was not in working order at the time they promised. If I could give 0 stars I would.Caliber Collision Centers
Date: 03/14/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?
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