Business Profile
Auto Body Repair and Painting
Caliber Collision CentersThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Caliber Collision Centers's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.57/5 stars
Average of 218 Customer Reviews
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Review fromALENE R
Date: 03/11/2025
1 starMy vehicle has been at a Caliber Collision repair center for 9 weeks. Over these weeks I have repeatedly received estimated completion dates that are pushed further and further back and been advised of more and more repairs that were needed. Some of the repairs that have recently been suggested are things we have experienced no problems with at all in our vehicle and on top of that should have been noticeable from the very first time our vehicle was disassembled. We are not only deeply dissatisfied with the length of time the repairs have been taking but with the constant message that more needs to be done and that we can't get our vehicle back as requested.Review fromTERRY T
Date: 03/04/2025
1 starTERRY T
Date: 03/04/2025
Chief Complaint: Caliber Collision does not stand by their warranty, work or word. I couldn't be more disappointed in ******* at Caliber Collision in ********, *******. The initial estimate he gave me to repair the paint chips in my truck was $2357. After they had my truck for a week, they told me that it was going to cost over $8000 for the repairs. They kept my truck for an additional 2 weeks after that. I picked up my truck and less than 2 month later had to take it back because the paint was chipping again where they had redone it. I took the truck back in and when ******* looked at it he said that was definitely not supposed to chip again and said he would make it right. ******* said he would talk to his paint guy, but after 2 weeks didn't get back to me. So I reached back out to him. He asked if I could drop it off on the day his paint guy was there, so I did. He had my truck all day and when I went back he said his General Manager was there and said the damage was caused by a wind storm and I would have to file another claim. I wouldn't believe a word ******* says and I certainly would never trust Caliber Collision with my vehicle again. I have reported them to the Better Business Bureau and my insurance company, ****************** I will report the details here as the story progresses. I am hoping this reaches the citizens of ******** so they will not have to go through what I went through.Caliber Collision Centers
Date: 03/05/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromFerndj H
Date: 03/01/2025
1 starFerndj H
Date: 03/01/2025
************, COMPLETELY BRICKED OUR 2024 ******* KONA. VEHICLE DROVE IN PERFECTLY FINE, AND NOW THE CALIBER DESTROYED THE BATTERY AND SAID WELL ONE PERSON REPORTED YEARS AGO A BATTERY ISSUE, SO WE ARE NOT RESPONSIBLE. I CAN ONLY HOPE AND PRAY ???? KARMA HANDLES THIS PLACECaliber Collision Centers
Date: 03/04/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromCourtney F
Date: 02/24/2025
1 starCourtney F
Date: 02/24/2025
On August 21, 2022, I was involved in a minor collision requiring repair work that was completed by Caliber Collision on August 23, 2022. The work took approximately 30 days to complete. When I received the car I noticed changes in the performance. I relayed these issues to Caliber Collision and received little to no assistance. My car would cut off randomly making it unsafe to operate. When I arrived to the nearest Caliber Collision location with my vehicle on a tow truck, I was greeted my an employee who had no experience as a mechanic and informed me that the issues I was experiencing with my vehicle was outside of the scope of services Caliber Collision provides. After speaking with the Owner of the location that origins completed the work, ****** ************, he offered to reassess the project and address any concerns I had with the vehicle under the condition that I pay for the rental I would need to use while the repairs were being done. I was not able to cover this expense as I had recently paid the deductible of $1000. When ****** was made aware of this, he ignored all of my attempts to reach out to him regarding this matter. Leaving me with the expensive task of not only covering the expense of the repairs, but also the expenses of my means of transportation to and from work.Caliber Collision Centers
Date: 02/25/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Courtney F
Date: 04/05/2025
I emailed them my contact information along with supporting documents and I havent received any answer from them. This is not the first time I have been ignoredReview fromKATIE B
Date: 01/31/2025
1 starKATIE B
Date: 01/31/2025
Returned my vehicle in a non drivable condition. The check engine light was still on and the car wouldnt stay cranked. When brought to their attention they told us it was not their problem anymore. We took it to the dealership to be properly fixed and found out the part they did replace was defected. They once again told us it was not their problem anymore!!Caliber Collision Centers
Date: 02/04/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromLaa R
Date: 01/29/2025
2 starsLaa R
Date: 01/29/2025
They work hand and hand with the insurance (rub each others backs). They allowed me to be charged for a car rental that they are supposed to cover during the service. Giving me the run around, and claiming that theyll call to corporate and get back to you. Its been close to 3 weeks without any results. In this economy, no one has close to $300 to waste.Caliber Collision Centers
Date: 01/31/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromLeigh S
Date: 01/27/2025
1 starLeigh S
Date: 01/27/2025
I filed a claim with State Farm and dropped my vehicle off @ Caliber on Metric Blvd 12/19/24.I received my first text on 12/24 stating that the parts were ordered, FIRST LIE That same day they let me know that the completion date would be 1/24/25. 2ND LIE 12/26: Received text that repairs were underway. 3rd LIE That same day, I was texted that the car was in paint and that there were a few parts they were waiting on. Strange...on the 24th the parts were ordered and now they aren't? 4th LIE 12/30: Was texted that the repairs are coming along nicely. 5th LIE On 1/18/25 I was texted that the repair completion date was still on track for 1/24/25 6th LIE 1/15/25 I was texted the the repairs were completed but they are waiting on some parts. How can repairs be completed and still be waiting on parts? 7th LIE I reached out to the shop and spoke to the manager and he stated that the parts needed were hard to find and that there would be further delays to completion. They had done absolutely NO WORK on my car and NO WORK to find the part. For ************************************************************************** find the parts for it. RIDICULOUS!I was given the part number by another employee and was able to track the part down in a matter of minutes, essentially doing their job for them. There was no scarcity of this part like the manager had communicated to me, just more lying. They just didn't want to do their job, period. Needless to say, this has severely tarnished by relationship with State Farm and how they choose to do business with such a integrity less and unprofessional repair shop. ********** will continue to lose clients if they continue to associate their name with this repair shop.Caliber Collision Centers
Date: 01/30/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromMichael A
Date: 01/24/2025
1 starMichael A
Date: 01/24/2025
NEVER USE THIS BUSINESS!!!! I have a $105,000 car that they aboslutey RUINED! They Drove my car with no oil in it, and locked up the engine. I paid $30,000 to replace the engine. NOW that I have replaced the engine, I have learned that they tried to jump the car to get it to turn back on, and they FRIED all my electronics/computers in my car, and am having to get that replaced now, which is an additional $6,000. This repair shop took NO accountability for their actions. They said they didn't do anything to my car, yet the odometer said otherwise. When they receieved the car, they KNEW the engine had no oil, due to busted pipes, and I had the odometer at a certain mileage when I dropped the car off. When Caliber Collision sent my car to ***, their estimate had it MORE than a mile MORE than when I dropped it off. WHICH PROVES THE DROVE THE CAR WITH NO OIL, WHICH RUINED MY ENGINE TO THE POINT IT HAD TO BE REPLACED. Now that I had the engine replaced, new spark plugs, and new $2,000 battery put in, I am now needing all computers and electronics replaced. I AM OUT $36,000 (mind you, I've paid cash) ON REPAIRS TO THIS CAR, which only $7,000 were body parts, and the rest were damages Caliber Collision caused. I WANT THEM TO BE HELD ACCOUNTABLE. Please whatever you do, do NOT take your car to this repair center. ESPECIALLY if you own an expensive car. I drive a *** M4 Competition Convertible. MY CAR IS RUINED AND TOTALED. THEY totaled my ****** name is ******* ********, if anyone needs anything.Caliber Collision Centers
Date: 01/27/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?Review fromMary O
Date: 01/15/2025
1 starMary O
Date: 01/15/2025
Some jerk in a Caliber Collision truck (blue) decided that I didnt take off fast enough from a stop light and honked his horn at me. He continued to blare his horn all the way down the road until I turned off. Absolutely the most unprofessional and rude thing I can think of. In the truck with your business displayed, really? Dont you think I have a right to be cautious with my infant child in the car? If I could have gotten his license plate and reported it I definitely would have. Will be telling everyone I know about the behavior that o experienced.Caliber Collision Centers
Date: 01/20/2025
Thank you for bringing this to our attention. We take safety seriously and will be investigating this matter. Can you please email us your contact information and the area where this occurred to ***************************************************************** to discuss this?Review fromMarvin G
Date: 01/07/2025
1 starMarvin G
Date: 01/07/2025
Showed up as scheduled for repair work, they had cleared their schedule so my appointment was no longer on their computer although they had the estimate theyd given me. Manager also said that one plastic part in estimate might not be available. Seeing that these two issues upset me, the manager decides not to do the work accusing me of being difficult. I guess I just wasnt buying his excuses. From mid December to January 7, none of this was communicated to me. Caliber Collision on Dorado in *********** is the place you should not consider if you need quality customer service.Caliber Collision Centers
Date: 01/08/2025
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at ***************************************************************** to discuss this?
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