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American Income Life Insurance CompanyReviews
This profile includes reviews for American Income Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.4/5 stars
Average of 802 Customer Reviews
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Review fromLori S
Date: 06/19/2025
1 starLori S
Date: 06/19/2025
I had to change bank accounts and realized when I saw no premium drafted I had failed to update my bank information with them so I called to do so. My bad was not paying the past due (1 month) premium at that time and assuming they would draft it at that time. Three weeks later I open my bank account to see if my paycheck had been deposited and find my account has a negative balance because they drafted 2 months premium at one time without warning and their reason was that I restarted automatic payments when I updated my bank information. When I asked why the past due premium wasn't drafted when I updated the information the answer was their system doesn't work that way. I was angry enough to cancel my policies and was told it would be 15 days after I returned the form for my refund to come in and when I said I didn't have 15 days I was told to check the *** deposit box and that would shorten the time frame to 24 to 48 hours. When I didn't receive the funds in that time frame I sent an email. It took 4 days to get a response that said it's being processed. Then I called and was told the same thing and when I questioned that I was told it's how their system works. Everybody I spoke with gave me the same excuse "it's how their system works". Needless to say a week and a half later I'm still waiting. You get a different time frame depending on the person you talk to and with supervisors it's always the system. I suppose someday I'll get my money but this is a company I would never recommend.American Income Life Insurance Company
Date: 06/20/2025
We're sorry to learn about your experience with American Income Life and appreciate your feedback. If this cancelation issue is still unresolved, please email us at ************** with details including your name, policy number, and the best number and time to reach you. We apologize for any inconvenience this caused you.Review fromAndrea l B
Date: 06/18/2025
1 starWish I could give a -10 Star review. Constant harassing phone calls from multiple different numbers. I have asked several times to have my policy canceled and they were supposed to send me papers to confirm. Never received anything in the mail and the phone calls to keep my policy are non stop. They called today 8 times starting 830 am and its only 1830 now. And that is just today. Cancel a policy when asked and stop calling.Review fromTiara S
Date: 06/18/2025
1 starI received a call last week from ****** whom stated he had spoken with my dad regarding life insurance and he was representing veterans. He said my dad gifted me a $2k life insurance policy free of charge.He collected basic info from me then asked for a beneficiary who I listed as my sister. He asked if I had anyone else that I thought could use his services and I replied no. He tried to sell me on other products which I declined. Well ****** took it upon himself to call me sister stating I referred her and asked him to give her a call. Further more he told her I had a policy with him for ************************************************************************ I immediately told her he was lying and not to take the meeting with him I contacted ****** about the deceit and the lie and he proceeded to laugh. I'm glad it was her that was listed and not some older member of my family, that may have fallen for his act and taken the policy and possibly paid him for more. He calls on false pretenses and lies to the accepter of the call.Review frommike archbold m
Date: 06/18/2025
1 starmike archbold m
Date: 06/18/2025
F****** ripe off don't do it. we never got anything we were ever promised and can't get or money back. Just empty promises!!!!American Income Life Insurance Company
Date: 06/20/2025
We apologize that your experience with American Income Life was less than you expected. Thank you for taking the time to let us know where improvement is needed.Review fromRebecca S
Date: 06/17/2025
1 starRebecca S
Date: 06/17/2025
Absolute horrible life insurance Policy, called 4 times to cancel my Policy and never once was told have to fill out a "cancelation form" that they would have emailed me. Never received anything. Also was told they'd turn off auto withdrawal, that was a lie. Can not talk to any solid person they continue to transfer around. Zero stars!!! Im waiting on a manager to call me back. They do not communicate about anything, called to upgrade my plan nope gave me a whole new Policy instead and have me paying for 2 policies. Not once was i told id have 2 plans when being told this is an upgrade. Company is a joke! Save your time and money! Can't post unless I select a star but Zero out of zero!!!American Income Life Insurance Company
Date: 06/20/2025
Please accept our sincere apology for this cancelation issue. If this issue is still unresolved, please send our corporate office a direct email with your name, reason for your inquiry, policy number, phone number and the best time to contact you. The email address is *************** Well have a representative reach out to you as soon as possible. We're sorry for the inconvenience this has caused you, and we look forward to hearing from you.Review fromSHERONICA L
Date: 06/16/2025
1 starSHERONICA L
Date: 06/16/2025
My family been with this company since 1992. We always made our payments. In May of 2025 my father whom was the owner passed away. I called American Income Life to cancel . However an agent convinced me to take ownership and said he can give me a loan. I said yes. We went over the terms, I was told what to provide. I provided everything needed and the expert said I will have the check deposited in 3-5 business days. So 3-5 businesss days passed. I called back. Another agent said there was an error and the check was sent back because my account is new. This agent also said 3-5 business days. Again those days has passed. I CALLED BACK A WEEK LATER. SPOKE TO ******* *. SAME *** *****. NOW IM ******. I attempt to escalate the call. To see why I am being lied to. Why my money is not here. I could not get a supervisor nor did I get a call back. I got another expert.that says the same thing. It's not processed but I will go ahead and process the check and it will take 3-5 business days . This is a ******** company. They toy with there customers and give them the run around. I also explained the importance of the check as I needed it for my Dad's burial. So you tell me why it's taking over a month for my situation to be resolved? Why do I have to callback to find out something is wrong to why they not sending my darn payment?American Income Life Insurance Company
Date: 06/20/2025
Sheronica, we're very sorry about the passing of your father, and we send our sincere condolences to you and your family. If this claim has still not been resolved, we would like for you to reach out to our corporate office directly at *************** Please include your name, the deceased name, the policy number, the reason for your inquiry, your phone number, and the best time to call you in your email. We'll have a supervisor contact you as soon as possible.Review fromGary L
Date: 06/13/2025
1 starGary L
Date: 06/13/2025
After reading the review's I see that I'm not having the same problem that most have. I've had my polices for years. My wife died and i called to put in a claim. I had no problem getting ahold of them, like most, I've had no phone calls, emails or anything. I've called them several times and the case is always under review. They can never tell me anything. Its always under review. I really think that I'm going to have to go to court to get any money.American Income Life Insurance Company
Date: 06/20/2025
We're very sorry for the loss of your wife, and we send our sincere condolences to you and your family. Hopefully your claim will be resolved soon, but if you have any questions in the meantime, we are here to help. Feel free to contact us at **************. We apologize for any inconvenience this caused you and look forward to serving you throughout this process.Review fromJohn C
Date: 06/13/2025
1 starJohn C
Date: 06/13/2025
Lied to me about a family member claiming they had extended benefits to me and recovered a bunch of my information that they had phished from him back to me.This company is a bunch of grifters if I had not called the family member they had talked to I would could have easily been scammed out of more of my private information.Avoid this company like the plague.American Income Life Insurance Company
Date: 06/20/2025
We're sorry to learn about your experience with American Income Life and appreciate your feedback. We will look into this further to improve our process and better meet policyholder expectations. We apologize for any inconvenience this caused you.Review fromN. S.
Date: 06/09/2025
1 starN. S.
Date: 06/09/2025
Continued harassment. I refused thier services. Im on no call and no contact list. I have notified them to stop contacting me. I am still getting demands for payment and reinstatement telling me to send payment IMMEDIATELY. Every time I call they are unavailable or it's outside hours yet I can't even leave a message. This company needs sued! There is not a low enough rating for me to give them! The few I know who used them have not been happy when it came to actual claims as they make them jump through hoops and do not pay! This company needs to be gone! I should not have to give it a star at all but a negative.American Income Life Insurance Company
Date: 06/13/2025
We're sorry to learn about your experience with Globe Life and appreciate your feedback. We will look into this further to improve our process and better meet policyholder expectations.N. S.
Date: 06/19/2025
I hope your fast a resolve as I have enough information and proof to begin suit. I have been told before that I would no longer be contacted or harassed and yet it continues all while your company breaks the law!Review fromSaria M
Date: 06/06/2025
1 starSaria M
Date: 06/06/2025
Horrid experience. The back to back phone calls.... awful. Im currently trying to cancel my policy with no luck. Apparently they can spam call from tons of random numbers, but when you try to reach out to them their "office hours are closed" or "no one is available". Im done with this s&*t company.American Income Life Insurance Company
Date: 06/13/2025
Saria, we're sorry to learn about your experience with Globe Life and appreciate your feedback. If you still have an outstanding issue, we'd like to look into this further. If you will send us an email to ************************************* with your policy number, agency and agent name, we will investigate this matter. We apologize for the inconvenience this has caused and look forward to hearing back from you soon.
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