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Business Profile

Insurance Companies

American Income Life Insurance Company

Reviews

This profile includes reviews for American Income Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Income Life Insurance Company has 307 locations, listed below.

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    Customer Review Ratings

    1.4/5 stars

    Average of 801 Customer Reviews

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    Review Details

    • Review fromDawna M

      Date: 06/06/2025

      1 star

      Dawna M

      Date: 06/06/2025

      I was told by my union that all I needed to do was fill out a beneficiary on a card and I would receive free benefits. I was hounded by phone calls for weeks and finally had a zoom meeting where I felt pressured by the Sales person and her supervisor to sign up for extra benefits. The next day I read the reviews and both sent a request to cancel online followed by a phone call. The person told me the policy would be cancelled and I will be receiving an email and also a refund within 5 business days. No confirmation number was provided. I do not trust this will be cancelled. I wish I read the reviews first. I will follow up when and if there is any progress.

      American Income Life Insurance Company

      Date: 06/13/2025

      Thank you for being a policyholder with us. We sincerely apologize that your experience was not what you expected, but we appreciate your feedback letting us know where improvement is needed. Feel free to contact us at ************************************* if you still have questions about the status of your policy and provide your name, policy number, phone number, and the best time to contact you. We look forward to resolving this issue as soon as possible.
    • Review fromKaty A

      Date: 06/06/2025

      1 star

      Katy A

      Date: 06/06/2025

      Policies are magically always lapsing. Hasn't even been a tear since our last update. How many other life insurance companies make you "update" every 6 mos? Keep taking money even though we "lapsed". They call relentlessly. Over and over until you answer your phone. Forget that people have jobs and can't answer their phones when they expect you to. Harassment is the only way to decsribe it. This company is a complete scam. They've definitely figured out how to make their money. By stealing from people who are only trying to be prepared for the inevitable. 0 out of 10. Would NEVER recommend.

      American Income Life Insurance Company

      Date: 06/13/2025

      ***** we're sorry to learn about your experience with Globe Life and appreciate your feedback. We will look into this further to improve our process and better meet policyholder expectations. We apologize for any inconvenience this caused you.
    • Review fromRebecca M

      Date: 06/05/2025

      1 star

      Rebecca M

      Date: 06/05/2025

      I have been paying my insurance for a long, I have been trying to get a hold of them to put in a claim and NO ONE WILL ANSWER THE PHONE, I'm paying long distance charges calling from ****** and even trying to email them with no response

      American Income Life Insurance Company

      Date: 06/06/2025

      Thank you for being a loyal policyholder with us. We sincerely apologize about your experience, but we appreciate your feedback letting us know where improvement is needed. If this issue has not been resolved, please reach out to our customer support team directly at ************** so a supervisor can reach out. We look forward to hearing back from you soon.
    • Review fromAlicia S

      Date: 06/05/2025

      1 star

      Alicia S

      Date: 06/05/2025

      Very disappointed. Had a policy for 2 years and when our 3rd year came around they called to "review" our policy with us. We explained over and over again we didn't want any changes made and to keep the monthly amount we pay the same. The following month we noticed our auto draft had increased so we called and questioned them and they tried claiming we signed something, when we didn't everything was over the phone. At that time in March 2025 we asked to cancel ALL policies with them. We are now going into June and still are fighting with them to cancel a policy that is left. We were also told auto drafts were stopped and cancelled but they continued to try and take money from our account. We are beyond frustrated with these crooks ar this point.

      American Income Life Insurance Company

      Date: 06/06/2025

      We sincerely apologize that your experience with American Income Life was less than you expected. We want to resolve your situation but need more information. Please email your name, policy number, the reason for your inquiry, your phone number, the best time to contact you, and any additional details to ************** so we can have someone reach out to you. Don't hesitate to include any additional questions or concerns as well.
    • Review fromMelissa F

      Date: 06/04/2025

      1 star

      Melissa F

      Date: 06/04/2025

      Don't waste your time and money with AIL. They are no good. The won't issue my refund and claim they never received any money. When clearly my bank shows proof they withdrew the money. I hate this company. Go elsewhere. By the way, accidental insurance is a ripoff. Read the contract, it specifies certain parts of your body needs to be dismembered if your going to receive benefits.

      American Income Life Insurance Company

      Date: 06/06/2025

      We're sorry to hear our service didnt meet your expectations. If you still have an unresolved issue, please email us your name, policy number, the reason for your inquiry, phone number, and the best time to contact you to *************** We look forward to hearing back from you soon.
    • Review fromKristopher W

      Date: 06/02/2025

      1 star

      Kristopher W

      Date: 06/02/2025

      A "free program" from my daughter's school which is actually a sales pitch. People keep calling even though I've blocked their numbers. Also a big fan of being called an idiot by their employees.

      American Income Life Insurance Company

      Date: 06/06/2025

      We apologize for the experience you had with us. This is not indicative of the way we do business at American Income Life, so we invite you to send us your name, phone number or email address, and the agents name to ************** so you can be placed on our "Do Not Contact" list. We're very sorry for any inconvenience this has caused you.
    • Review fromElisia K

      Date: 06/02/2025

      1 star

      Elisia K

      Date: 06/02/2025

      My Husband signed up for American Income Life over 20 years ago well he decided 2 years ago to cancel his policy, he told them that he wanted it canceled, he even signed the paper work twice yes that is right not once but, twice and he mailed it to them canceling out the Policy he had with them but, they keep calling us asking to speak to my husband I too have told them to quit calling us, and I have reminded them so many times that he told them to drop the policy I also told them that he signed the paperwork yet they still keep calling us this needs to stop as in they need to stop calling us period.

      American Income Life Insurance Company

      Date: 06/06/2025

      Please accept our sincere apology for this cancelation issue. The situation you described is not indicative of the way we do business. If this issue is still unresolved, please email us directly at ************** with your full name, policy #, phone #, and the best time to contact you. Well have a supervisor reach out to you, and we apologize for the inconvenience this has caused you.
    • Review fromMaxwell B

      Date: 06/01/2025

      1 star

      Maxwell B

      Date: 06/01/2025

      Horrible. Non-stop calls. Always attempting to upsell. Complete lack of professionalism. Zero communication at the company. Would not recommend doing business with them.

      American Income Life Insurance Company

      Date: 06/06/2025

      We sincerely apologize that your experience with American Income Life was less than you expected. Thank you for taking the time to let us know where improvement is needed.
    • Review fromAustin N

      Date: 05/30/2025

      1 star

      Austin N

      Date: 05/30/2025

      Very pushy and disrespectful. They will just call and call and call and call. My best experience with them was dropping them and blocking there numbers

      American Income Life Insurance Company

      Date: 06/06/2025

      We're sorry to learn of your experience with American Income Life. We will look into this further to improve our process and better meet policyholder expectations. We apologize for any inconvenience this caused you.
    • Review fromKylie G

      Date: 05/29/2025

      1 star

      Kylie G

      Date: 05/29/2025

      It's a bad company they take your bank information and take your money give you the run around nobody doesn't know what's going on I told them to cancel but they didn't they still take money out of my bank account

      American Income Life Insurance Company

      Date: 05/30/2025

      ****** please accept our apology about your experience with American Income Life Insurance. Policyholder satisfaction is a top priority for us, so if this issue is still unresolved, please send an email directly to our corporate customer service department at *************** Include your name, reason for your inquiry, policy number, phone number and the best time to contact you. Well have a supervisor reach out to you as soon as possible and we look forward to hearing from you soon.

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