Reviews
This profile includes reviews for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 134 Customer Reviews
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Review fromA. F.
Date: 02/28/2025
1 starA. F.
Date: 02/28/2025
I have been living in this community for the past 5 years. Recently, I reached out to try to resolve several dead plants that had not survived the summer. Dead vegetarian creates a large saftey concern to the house, as we have not had any rain. They also raised our monthly fees to $170 a month, which they claimed was to upkeep the community pool. I asked for proof of this, and it took 3 weeks to obtain.I emailed someone, who advised me that an order had been placed to the landscapers for new plans. A few weeks go by without a resolution. I email a manager this time, (****) who responded with a demeaning tone, and claimed that the front yard plants were fine, and were receiving water.Last week, a landscaper was digging in our front yard for the irritation. That landscaper said that there was a problem with the irrigation, and they did not have a water supply. The front yard rocks are still scattered everywhere from this.Just yesterday, the landscapers cut three bushes down to nothing that were in front of our bedroom window. I requested a call from a supervisor and **** called me, explained that they cut these bushes down every Spring, which is unequivocally untrue, as I have been living here several ******** this point, this behavior feels retaliatory and we still don't have any resolution. I am extremely disappointed and ashamed of this "community management".
RealManage Dallas
Date: 03/06/2025
Please email us directly at ************************************* so we can address your concerns thoroughly and find a satisfactory resolution. It's important to us that your living environment is pleasant and well-maintained, and we appreciate the opportunity to rectify this situation.A. F.
Date: 03/11/2025
I have done that. Summer **** | Senior Vice President of REALMANAGE FAMILY OF BRANDS | VISION COMMUNITY MANAGEMENT asked when it was a good time for us to speak via email. I responded to this email 3 minutes later, advising of a time and she did not call. Like I told Summer, we are consistently disappointed by the ongoing lack of communication and failure to address concerns in a timely manner by this management company.A. F.
Date: 03/19/2025
Summer and I had a phone call scheduled yesterday, March 18 at 9am and she called at noon, after I had clocked back into work for mandatory OT. We are growing increasingly frustrated by the ongoing blatant negligence to address our concerns. We will never recommend this community to anyone due to the behavior they chose to exhibit.Review fromPatricia D
Date: 01/24/2025
1 starPatricia D
Date: 01/24/2025
This **** ** recently took charge of the prestonwood ***** *** at *************************. Maybe on property 4 hours a day 3 times a week. Calls go to an answering system. I live in another city. My tenant was not answering calls for weeks. Literally begged mgmt to at least place a note on tenants door asking him to call me. **** said he would knock on the door and post note. Never did. No note was ever posted. I was also never provided with list of board members and their **ntact info. They **llect a lot of money with minimal effort. Appalling **rporate greed.RealManage Dallas
Date: 02/28/2025
We regret to hear about your frustrating experience. Please email us directly at ************************************* so we can address these concerns properly. Providing quality management and communication is crucial to us, and we want to ensure your issues are resolved swiftly.Review fromGudla S
Date: 01/18/2025
1 starGudla S
Date: 01/18/2025
The hoa manager( ******* *****) is very unfriendly and extremely authoritative. Lot of my neighbors in our group feels the same . Instead of communicating clearly with residents she waits to impose penalities.I had a issue last year 2024 , when I logged in to pay yearly *** **** i found there is about 200$ of fines. When i reached out to the manager, that i never recieved the violations, she mentioned violations were sent to my previous residence. I did informed her clearly that i have updated my address under "contact details" tab in your website and not sure why the violations went to previous address. she came back the current address must be updated not under "contact details" but under owner information . While i did not know that and also not sure on what violations needs to be fixed, the went on increasing fines to 900$ . During the process she said many times board is not ready to waive fees/fines. I requested many times to waive this fees instead increasing from 50$ to 900$ as i never recieved this violations and since i now know them i will start working on it but i need time as i have unforseen circumstances that i am going throuh . she refused to help all the way and months of harrasment , but later got it resolved.During this time i was going through a health emergency with covid . Both me and my wife got covid and we are so worried about our two young kids at house.I also lost my job at this time , and at major financial crisis The below is one of her emails to an ongoing issue where she mixes up two different issues . "Hi,If address was incorrect, why didn't you reach out last August, September, October or November? The fine sticks, I drove the community after the inspector and saw your home and the shrubs as well."Her responses are too bossy, too authoritative, so much of bad policing , using her power to enforce penalties, she is not transparent . In of her emails she writes as if she wont agree even if board agreeRealManage Dallas
Date: 02/28/2025
We sincerely apologize for the challenges you've faced. Please email us directly at ************************************* so we can address and resolve your concerns promptly. Your experience and satisfaction are very important to us.Review fromLauren G
Date: 12/26/2024
1 starLauren G
Date: 12/26/2024
This company sent me a check and then STOPPED PAYMENT on it without telling me. Stay AWAY from this horrible companyRealManage Dallas
Date: 02/28/2025
Please contact us directly at ************************************* so we can resolve this issue promptly. Thank you for bringing this to our attention, and we look forward to making things right.Review fromChristina C
Date: 12/11/2024
1 starChristina C
Date: 12/11/2024
They will not recall my account from the law firm they use. I offered to pay more than whats is being asked. The law firm is nickel and dimeing us. They said they can not recall my account its to late. They sent information to wrong address. Gave the lawyers the wrong address and sent certified mail to a wrong address. That is not legal notification . They know they are breaking the rules and they dont care.RealManage Dallas
Date: 12/17/2024
We're truly sorry to hear about the issues you've experienced with the handling of your account and the communication errors regarding your address. It's important that these matters are addressed correctly and promptly. Please email us directly at ************************************* so we can review the details of your case and work towards a resolution.Review fromMarsha W
Date: 12/02/2024
1 starMarsha W
Date: 12/02/2024
I am a resident in a community that is managed by this company and I have left several voice messages and emails and no one has bothered to contact me to resolve my issue that has been always handled by the previous person in the *************** As a resident, I pay a monthly fee for the *** and expect to be communicated with when I have an issue that needs to be resolved. This management company is terrible at returning phone calls and emails.RealManage Dallas
Date: 12/17/2024
We're sorry to hear about your frustrating experience with communication and responsiveness. As a valued resident, your concerns are important to us, and we strive to provide timely and efficient service. Please email us directly at ************************************* with your contact information and details of your issue, so we can escalate this matter and ensure it is addressed promptly. Thank you for reaching out, and we look forward to resolving your concernsReview fromMolly C
Date: 11/22/2024
1 starMolly C
Date: 11/22/2024
Be cautious if you're an HOA who decides to use any company to do what a simple chat or a knock on the door would do. Unfortunately, my family had a horrible month combined with surgeries, death of a loved one, and a prolonged hospital stay for an immediate family member. Within the span of a month, we received $200 in fines. We have lived in the same house for 10 years and have not received a fine until now. The manager is giving of course a phone number to call with availability, but when we try to call they aren't available. What happened to love your neighbor as yourself? What happened to a simple knock on the door and asking if something odd is going on? Very disappointed.RealManage Dallas
Date: 12/17/2024
We're very sorry to hear about the challenges you've faced recently. Please email us directly at ************************************* so we can address your concerns personally and find a suitable resolution. We appreciate your feedback and are here to assist you.Review fromMichele D
Date: 11/13/2024
1 starMichele D
Date: 11/13/2024
This is the WORST! They have no emergency response. Target homeowners and are working with ***** law firm to sue home owners and take their homes in foreclosure.This company is terrible. Look at employee reviews and class action lawsuits in ********!! This company is a fraud and works to discriminate against minorities!RealManage Dallas
Date: 11/19/2024
Please email us directly at ************************************* with your contact details and any specific incidents or evidence you can provide. We aim to investigate these claims thoroughly and ensure that our practices are fair and just for all community members.Review fromDenise M
Date: 11/02/2024
1 starDenise M
Date: 11/02/2024
1: They send violation letters for violations that have existed for 5+ years and had already been deemed non a violation by the previous company. 2: They do not treat everyone the same. Example1: Some homeowners have only a ***** ****** in their front yard but my ***** ****** wasnt enough. I had to buy another tree. Example2: Got a violation letter for dead grass over 50% of front yard (it had more grass than that) but a neighbor has no grass in front yard. ***** had grass for at least 2 years. Yes, I know neighbors violation has nothing to do with mine but why chose to send me a violation letter but not the neighbor?3: I was told I need to ask permission/fill out the proper form in order to paint my house the same color.4: I may or may not get the *** Annual Fee bill on any given year. Didnt get one last year and still havent gotten one this year.RealManage Dallas
Date: 11/05/2024
We apologize for the frustration and inconsistency youve experienced. To address your concerns, please email us at ************************************* with your community's name, property details, and specific issues youre facing. Well review your account and work to resolve these matters, ensuring clarity and consistency in communication. Thank you for reaching out.Review fromHello N
Date: 11/01/2024
1 starHello N
Date: 11/01/2024
We live in *********** in ******** and have had nothing but awful experience with this company since they took over from the previous and now our rates have increased and violations galore! Absolutely ridiculous! *********** needs to fire them!!!RealManage Dallas
Date: 11/05/2024
Were sorry to hear about your experience and understand your concerns with the recent changes. To help address these issues, please email us at ************************************* with details about your situation, including your property information. Well review your concerns thoroughly and work to resolve any issues.
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