Business Profile

Auto Financing

Toyota Motor Credit Corporation

Headquarters

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Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

872 total complaints in the last 3 years.
289 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im the spouse of an active-duty service member who is currently deployed overseas. Were trying to register our vehicle in *******, our legal state of residence, while Im temporarily living in **********. Florida DMV has been incredibly helpful and already has everything they need the only thing holding up the process is Toyota Financial Services failing to send the vehicle title, even after weeks of follow-up.We faxed the release form to Toyota nearly a month ago, and since then Ive gotten nothing but conflicting stories from every ***resentative Ive spoken to. My husband was told on the phone it had already been requested and would arrive in 510 business days. That was three weeks ago. When I called again recently, I was told it was "just requested today" and now it would take another 68 weeks. One *** even told me the process could be expedited if I went in person which makes no sense since Im not the lienholder and my husband is currently deployed.Whats worse is that theres no reference number, no confirmation email, and no way to verify or track anything theyve said. Every single call means starting from scratch with a new *** who gives a completely different answer. Ive asked ***eatedly for written confirmation or proof that the title was requested and have been refused every time.Its now been 34 weeks, and Im stuck with a car I cant legally register. Ive been warned that I could face penalties or even lose my license if this doesnt get resolved soon and all of it is out of my hands, completely due to Toyota's failure to act. Ive done everything they asked. Florida DMV is just waiting. The fact that this burden is falling on me while Im already handling everything at home during a deployment makes it even ******** a military spouse, I didnt expect special treatment but I did expect basic professionalism, consistency, and follow-through. Toyota Financial Services has shown none of that.
Business Response
Date: 05/01/2025
May 01, 2025
BBB Case# ********
***** ******
Account Number: **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mrs. ***** ******, regarding her vehicle state registration transfer.First and foremost, we would like to extend our sincerest apologies for any frustration Mrs. ****** endured when contacting our customer care regarding the same matter.

Secondly, TFS would like to thank Mrs.******* ******* for his active service in the *********************. We strongly and proudly support the men and women in our military along with the veterans who have previously served. We recognize the sacrifice our military,veterans, and their families have endured.

Our records reflect that Mrs. ****** also filed a complaint with the Consumer Financial ***************** (****) on April *******, regarding the same matter.We have begun our investigation into this matter and will provide our response via the ***** Please know a response will be provided to the **** on or before May 07, 2025. We understand Mrs. ******* time is valuable, and we appreciate her patience while we review her concerns.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is a service for accounts owned by ****, ***,and their securitization affiliate.
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As of 20 March 2025 Toyota Motor Credit closed my account with them and sent it over to a collections agency for full payment. My and my daughter's credit scores have been impacted and have prevented us from seeking an alternative loan for the vehicle. I cannot understand why my account was closed after continuing to make payments to the loan. There was an issue with a pre-approval check that Toyota Motor Credit failed to process properly due to them failing to obtain an authorization code from my bank, but after acknowledging their mistake they informed me the account was in good standing and for me to continue to make payments. Attached are the letter I sent to the collection agency explaining the situation, along with proof of payment including letters from my bank stating they were unable to approve my loan request. In order to pay the loan amount in full to the collection agency, I had to use my own personal/retirement savings. I am requesting Toyota Motor Credit reinstate my and my daughter's good credit and report their error to all credit reporting bureaus. I also wish to file for the maximum allowable monetary penalty for compensation for their error, impact to my and my daughter's credit, and our time and stress involved in attempting to resolve this issue.
Business Response
Date: 04/28/2025
April 28, 2025
BBB Case # ********
**** B Akins
Account # **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC)by **** *****.

First and foremost, TFS would like to thank Mr. ***** for bringing his concerns to our attention.

After a thorough review of Mr. ***** account, Mr. ***** entered a Retail Installment Contract with Toyota Financial Services on 12/23/2024.

We have researched our records and have determined that the information reflected in our records is correct and we are reporting Mr. ***** account to the ********************** reporting agencies in a manner that is consistent with our records. Correspondence letters were sent to Mr. ***** on 01/27/2025, 02/19/2025, & 03/06/2025 notifying him of financial responsibility after payment was returned unpaid.

Unfortunately,we are unable to accommodate Mr. ****** request to remove the information we reported as we are required to report accurate information to the Credit ****************** (CRAs).

Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. ***** for bringing this matter to **** attention. If Mr. ***** should have any further questions, he may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Customer Answer
Date: 04/28/2025
As evident in the provided attachments labeled FEB25 and MAR25 PAYMENTS WERE MADE AND ACCEPTED BY TOYOTA. As for the NOTICES sent, I called *** regarding these and their representative informed me to disregard them and assured me the account was in good standing and to continue to make the monthly payments. It seems to me that the different departments within *** are not able to communicate effectively or accurately with each other. Since my account was sent to collections, payment has been made in FULL.
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i financed my vehicle through toyota finance. it was involved in a collision and was a total loss. the account was flagged as a total loss, and we received a letter telling us we do not have to make any payments until the insurance claim is settled. we have now received a notice the account is delinquent. i contacted them and they transferred me back and forth between the "total loss teal' and "customer service". total loss believes customer service deals with reporting to the credit agencies. customer service is saying there is a separate group in toyota but they do not have a phone number or email. i would have to write them a letter to "dispute" my claim. customer service verified my account has a "total loss" flag on it but they can not stop the delinquent notices.
Business Response
Date: 04/28/2025
April 28, 2025
BBB Case # ********
***** ****

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ***** ****.

First and foremost, TFS would like to thank Mr. **** for bringing his concerns to our attention.

After a thorough review of Mr. **** s account, we received a settlement amount from the insurance company in the amount of $17.829.21 and GAP in the amount of $4879.37.Our records indicate we sent a letter to Mr. **** advising we had received the insurance settlement check and that the balance is due in the amount of $328.82.The letter advised Mr. **** that the remaining amount due would need to be received within 30 days of the notice date. The account is currently not reporting any delinquencies but there is a balance remaining.

Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate ******* for bringing this matter to **** attention. If Mr. **** should have any further questions, he may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or when the BBB safeguards our response or the *** in our response after submission.
Customer Answer
Date: 04/28/2025
I am rejecting this response because: My frustration is that I was not able to speak or **** email anyone about the past due notice and delinquent notice I received. I was told I had to write a letter and wait for a response. **************** could not help me and would only give me an address to send the letter. I was told that i would continue to get the letters because thats what the system does. And the first time I called the customer service *** told me even though my insurance made the first payment, I still had to make a payment waiting to the *** to pay; even though, I had received a notice from *** that I didnt. This would not have been a problem if I could have talked to someone who had access to the information I was looking for and if all the sections inside TFS had the same info to look at. The total loss team said customer service deals with ********************** ***orting and customer service said they do not.
Business Response
Date: 04/28/2025
April 28, 2025
BBB Case # ********
***** ****
Account #**********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ***** ****.

First and foremost, TFS would like to thank Mr. **** for bringing his concerns to our attention.

We have thoroughly reviewed our records, and our response remains the same. There are no delinquencies reporting currently but there is a remaining outstanding balance.

Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate ******* for bringing this matter to TFSs attention. If Mr. **** should have any further questions, he may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or when the BBB safeguards our response or the *** in our response after submission.
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I traded my near new car at *** Toyota ************* and was lied to only. I was told to put little money down 7 or more times. I said I would wait and put money down. They gave me almost nothing for a near new trade in. Instead of 3 year 499 a month s 18 grand I pay 956 and will pay almost 36 grand. They are making extra 18 grand on three years. They want another 38 grand to buy. I will pay almost 80 grand for 47 grand truck. I've been threatened with calls since..
Business Response
Date: 04/22/2025
April 22, 2025
BBB Case# ********
******* ********
Account Number: ***********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ******* ******** regarding the dissatisfaction with his dealership experience for the above referenced vehicle.

It is important to understand that Toyota Financial Services (TFS) relationship to the dealer is that of a financing source, similar to a credit union or a bank, and the dealership is an independent business entity over which *** has no control. Furthermore, *** is not involved in the negotiation process between customers and the dealership and solely relies on the terms and conditions that appear in the written contract we receive. As a result, **** is unable to confirm or deny any verbal representations made between Mr. ******** and the dealer.

Our records confirm on February 19, 2025, Mr. ******** signed a Closed-End Motor Vehicle Lease Agreement, for a 2025 Toyota Tundra. By signing the agreement, he agreed to make thirty-nine payments of $958.50 each month beginning on March *******.

TFS strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. We encourage Mr. ******** to discuss this matter directly with the proper management at the related dealership. However, if he has additional questions or concerns related to his TFS account, we encourage him to contact our *********************** at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is a service for accounts owned by ****, ***,and their securitization affiliate.
Initial Complaint
Date:04/12/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in ********** for work when I purchased my car through Toyota with Toyota financing. I am now located in ********** and have been trying since November 16th, 2024 to get a copy of the title of my car from Toyota Financial Services so that I could update my registration to ****************. I've send 3+ service requests through their website, the ************** has faxed them a request twice, and I've called 4+ times at the number listed on their website. My car registration is long expired and my requests are going unanswered.
Business Response
Date: 04/18/2025
April 17, 2025

BBB Case: ********
Contact Name: ******* ******
Account Number: **********

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ******* Rauccis request for assistance with the above-referenced TFS vehicle account.

We would like to thank our customer for bringing their concerns to our attention. We attempted to reach ******* ****** on April 17, 2025, at the number ending in 79, but were unsuccessful.

Our records reflect that *** received a ************** request submitted online via the *** web portal to initiate a state-to-state transfer from ********** to **************** on November 4, 2024. On November 21, 2024, the state of ********** (**)submitted their request for the title associated with the above-referenced account. Additionally, ******* ****** requested a status update on the transfer request on January 21, 2025, February 18, 2025, and March 25, 2025.

It is important to know that *** requested a duplicate title from the state of California on March 28, 2025, after verifying the title was never received from the original request. *** received the duplicate California title on April 10, 2025. As of April 11, 2025, the title was expedited to KUNTHARA AUTO LICENSE at ************************************************** via ******

FedEx tracking number ************ confirms the documents were delivered on Monday, April *******, and signed for by ** ******. We respectfully request that our customer partner with the ****** for support and assistance moving forward.

Our team members are trained to the highest standards. We understand our customers rely on the companies they do business with to provide accurate information. We recognize that receiving a resolution has been time-consuming and ongoing. As a result,weve sent a token of our appreciation under separate cover to ******* ****** at their address in our system of record.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I currently have an auto loan with Toyota financial service also known as Toyota motor corporation. My loan is scheduled to be paid off May 15 during Covid. I had to defer a few payments to the end of my loan due to Covid during this process II currently have an auto loan with Toyota financial service also known as Toyota motor corporation. My loan is scheduled to be paid off May 15 during I had to defer a few payments to the end of my loan due to Covid during this process. I ask several times was my loan just gonnabe extended to where the maturity date would be pushed out or would this make my last payment be more. It was always told to me that my loan would be extended. I did call in several times to inform the company that Im not gonna have that full payment on May 15 so is there anyway thatI can set up a payment arrangement or can an extension be made? They let me know to contact the dealership I reached out to the and the dealership told me no, you have to reach out to the lienholder in regards of extending the loan or like any payment arrangements contacted thecompany back. They told me it was nothing that could be done if it wasnt paid 30 days after the maturity date then it will start to report on my credit as late and then after 90 days, my vehicle can be repossessed.
Business Response
Date: 04/22/2025
April 22, 2025
BBB Case# ********
Dinajah ********
Account Number: **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Dinajah ******** regarding her outstanding loan balance. First and foremost, we would like to extend our sincerest apologies for any frustration *********** endured when contacting our ******************** regarding the same matter.

Our records indicate on August 01, 2019, Ms. ******** signed a contract for sixty payments of $464.04. By signing this contract, she agreed to the terms and conditions which include liability to repay the loan in accordance with the payment schedule, interest rates, optional product, and an updated maturity date of May 15, 2025, due to an approved contract extension.

Additionally,on October 09, 2024, Ms. ******** contacted our *********************** to request extensions for her October and November 2024 payments. Records indicate that she was granted a total of nine extensions during the term of her contract. As reflected on the signed attached payment extension confirmation letter, these extensions resulted in additional finance charges than originally disclosed. Interest continued to accrue on the unpaid balance, thereby increasing the final payoff amount.

As described on the payment history, the remaining payoff balance is a direct result of the requested payment extensions granted on Ms. ********* TFSs contract.The total balance must be paid in full by the updated maturity date of May *******. As such, we are unable to provide any further extensions.

Please know that *** makes every attempt to positively respond to all of our customers; however, Federal Law requires us to report all information accurately to the *************************** (CRAs) based on our customers payment history. We are also required to continue collections activity on an open past due accounts until the account is brought current and paid in full,including sending a Right to Cure notice in compliance with state and local laws.

We realize this may not be the response that she desired, but we hope our above reply has resolved this matter amicably.

Please know that Toyota Financial Services strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Ms. ******** has any further questions regarding her account status, she may contact our ************************** directly at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is a service for accounts owned by ****, ***,and their securitization affiliate.
Customer Answer
Date: 04/22/2025
I am rejecting this response because: response to my complaint, as it fails to adequately address my concerns.

At no point was I informed that deferring payments would result in my final payment on 05/15/2025 being significantly higher. I agreed to the deferral under the impression that it would not negatively impact the terms of my loan, especially considering the understanding and flexibility that was widely extended during the COVID-19 period. Had I been made aware of this outcome, I would have reconsidered the deferral.

Furthermore, I do not understand why I am now being deemed ineligible for another extension when I have clearly communicated that I will be able to pay the remaining balance in full by July. I am aware that this situation may result in a report to the credit bureau, and while that is unfortunate, I am simply asking for another opportunity to fulfill my obligation and bring the loan to a successful close.

Additionally, I would like clarification on whether this current situation could affect my ability to receive the title once the final payment is made. I believe I deserve transparency and a fair chance to resolve this matter.

If this issue cannot be resolved appropriately, I am prepared to seek legal counsel to ensure my rights are protected. I remain hopeful that a cooperative and reasonable solution can be reached without taking that step.

Business Response
Date: 04/24/2025
April 24, 2025
BBB Case# ********
Dinajah ********
Account Number: **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) in receipt of the rebuttal filed by Dinajah ******** regarding her outstanding loan balance. We regret to learn she was dissatisfied with our previous response; however, based on our review on her account, our position remains the same.

As indicated in our previous response and based on the attached payment history,Ms. ******** was granted a total of nine extensions during the term of her contract. As acknowledged in the signed payment extension confirmation letter,such extensions may result in additional finance charges than originally disclosed.Interest continued to accrue on the unpaid balance, thereby increasing the final payoff amount. Accordingly, no further extensions may be granted.

Please be advised that Toyota Motor Credit Corporation (TMCC) holds a lien on the above-mentioned vehicles. As the lienholder, **** retains secure interest pursuant to the terms of the applicable retail installment contracts. The lien will remain in place until the financial obligations have been satisfied in full.

We realize this may not be the response that she desired, but we hope our above reply has resolved this matter amicably.

Please know that Toyota Financial Services strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Ms. ******** has any further questions regarding her account status, she may contact our ************************** directly at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is a service for accounts owned by ****, ***,and their securitization affiliate.
Initial Complaint
Date:04/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/22 date i paid these people 895. Dollars for a service contract on my 2022 ram 2500 series pick up and then when I asked about it the gentleman in the service **** told me ********************************************************************************************************************** the system and was told no so i asked how much is the oil change they told me 250 dollars so then i took it to another shop and they told me **************************************************************************************************************** to the dealer about a week later and showed them my contract he said yes it is a service contract that also included state inspection of my truck . So a while goes by and in March I needed an inspection so I took it in got the inspection and then he told me it is 55 dollars for the inspection and I said I have a contract he said sorry not any more cause the business got sold and they would not honor my contract any more so I paid 895 dollars for nothing and they only gave me back 348 dollars out of 895 so o want them to refund the rest .. cause they never did anything on my truck to warrant them keeping 547 dollars and I think that if a company buys a business all the service contracts go with it ... this is a scam .. so please can you help me ... thank you ****
Business Response
Date: 04/17/2025
April 17, 2025

BBB Case: ********
Contact Name: **** *******

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding **** Castines request for assistance with the above-referenced TFS vehicle account.

We thank **** ******* for bringing their concerns to our attention.

Toyota Motor Insurance Services (****) has confirmed their records reflect one communication documented with the customer confirming the cancellation and the refund as pro-rated for a Prepaid Maintenance Agreement. The cancellation proration was appropriate and calculated correctly.

Additionally, the **** system of record confirms there have been no claims filed and no communication with the dealer other than the cancellation request.

It is important to know that Toyota Financial Services relationship to any dealer is that of a financing source, similar to a credit union or a bank, and the dealership is an independent business entity over which *** has no control. If **** ******* has any additional concerns, we ask that they work with the appropriate management team at the originating dealer for support and assistance.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
Customer Answer
Date: 04/19/2025
I did not know that there was a time limit on this when it was done at point of sale. I was never told this and the company has been sold so the new company won't honor this contract and was told by the service **** the one time I tried to use it that I did not have a contract. So I had to go get my paperwork and about a week later I brought it back to the dealer and he said by God you do have a contract so the next time it was time to get something done the company was sold and the new company wont honor it.. so I don't know how to get a hold of the old company to make them reimburse me and you are the folks that wrote this contract so why aren't you liable..
Customer Answer
Date: 04/25/2025
I am rejecting this response because: i was not told it was pro rated at the time it was sold to me and the salesman never put the contract in the computer so the service **** didn't know this was set up and consequently I asked them in the service **** to schedule an oil change per the contract and service said that I do not have a contract . So they NEVER SERVICED MY vehicle .. then when I provided the contract then the service **** said oh yeah you do have a contract .. but hen the business got sold and they would not honor my contract any more .. so I don't know who to contact at the business or where to find them..I would like any suggestions ..
Business Response
Date: 05/02/2025
May 2, 2025

BBB Case: ********
Contact Name: **** *******

The ***************** of Toyota Financial Services (TFS) is in receipt of the follow-up complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding **** Castines request for assistance.

Our position remains the same. Toyota Motor Insurance Services (****) has confirmed their records reflect the voluntary protection plan agreement purchased by **** ******* was entered into the system and received by **** on the same date it was sold, November 16, 2022. The agreement was active in the system and the dealer would have been able to locate it to complete a claim.

As stated in our original response dated April 17, 2025, the **** system of record confirms there have been no claims filed and no communication with the dealer other than the cancellation request.

It is important to know that Toyota Financial Services relationship to any dealer is that of a financing source, similar to a credit union or a bank, and the dealership is an independent business entity over which *** has no control. If **** ******* has any additional concerns, we ask that they work with the appropriate management team at the originating dealer for support and assistance.

It is important to know that **** agreements are pro-rated, and the contract associated with the purchased voluntary protection plan does confirm the terms. **** has also confirmed the cancellation proration was appropriate and calculated ************ compensation is owed or due to **** ******* on behalf of **** or TMCC.

We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
Customer Answer
Date: 05/02/2025
I am rejecting this response because: I for one I was never told it was a limited time and now the business has been sold and I don't know who or how to get a hold of them .. In the future if a business that has these kinds of options available ought to be part of the sale so that we as consumers don't get burned like this ..
Initial Complaint
Date:04/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9-15-2019 my Dad ****** ****** purchase a 2016 lexus rx 350 under his name and passed on to my I would take care of payment on 10-10-2022 my Dad passed away I reach out to finance company told them wah happen send them copy of death certificate told them I wanted to continue with payments and wanted truck to be under my name they told me they were going to run my credit and that I would have to filled aphadevies to start process I did what I was told and never heard from them I continue with payment is been **** adapting after the passing of my dad I got I'll felt behind on payment 0n 3-30-2025 or on the 31 st the lexus got repo 2 days later I call finance company offering the back pay and to continue with payment I. Got denied they told me no cause I was not in the contract and that the account was close when my dad passed away i told them why were they accepting me still sending payment and I payed 1700$ for DMV tags I got no answers they told me to pay 13,000$ if I wanted the lexus back I asking for refund from time period my Dad's passing to wen it got repo and DMV tags that I payed thanks hope u can help me hope to hear from u soon
Business Response
Date: 04/15/2025
April 15, 2025

BBB Case: ********
Contact Name: ******* ******

The ***************** of Lexus Financial Services (LFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding ******* ******* request for assistance with their fathers LFS vehicle account as provided by them.

Our records reflect that ******* ****** is an authorized 3rd party and that our customer, ****** ******, has passed away. *** would like to extend our condolences to ******* ****** and their family for the loss of ****** ******.

Our records reflect that the probate team reviewed the account after the notification of death in 2022 and again in 2023. LFS received the Affidavit of Authorization;however, we did not receive the completed documents to initiate a transfer of equity to assist ******* ******.

The vehicle was lawfully and rightfully repossessed on March 30, 2025, when the account was more than 85 days delinquent. The transaction history confirms multiple payment reversals contributing to the delinquent account status. As of the date of this response, the account is currently in a past due status.

******* ****** has the right to purchase the vehicle but not reinstate the account, as the sole customer has passed away. ******* ****** needs to contact *** to make arrangements to confirm the purchase by Friday, April 18, 2025. If the authorized party elects to not purchase the vehicle, the vehicle will be sold at auction, and any remaining deficiency balance owed will be directed to the estate of the account.

Additionally,******* ****** will need to inquire with the Department of Motor Vehicles regarding reimbursement for any state specific fees associated with the vehicle. With the above stated facts, there is no compensation owed or due to ******* ****** from Lexus Financial Services.

We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably.

Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
Initial Complaint
Date:04/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November, my car loan was overcharged. At this time my balance was over -payed off by ********************* however I have filed multiple disputes with Experian and all of them were denied. Toyota Financial has reported me being late and a remaining balance of $444 on 1 credit report $443 on the others for over 5 months now. This caused my credit score to decrease and nothing has been done about it. Its been devastating.
Business Response
Date: 04/09/2025
PROTECTED ?????
April 9, 2025
BBB Case # ********
********* ******
This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by
********* ******.
First and foremost, LFS would like to thank Ms. ****** for bringing her concerns to our attention.
After a thorough review of Ms. ****** s account, we received a settlement amount from the
insurance company in the amount of $27,371.10 and TMIS GAP in the amount of $468.64. Our
records indicate we sent a letter to Ms. ****** on 2/25/2025 advising we had received the
insurance settlement check and that a balance was due in the amount of $222.65. The letter
advised Ms. ****** that the remaining amount due would need to be received within 30 days of
the notice date. As we did not receive the remaining balance from Ms. ****** within the 30-day
allotment, the account was charged off on 4/4/2025.
Please know LFS strives for excellence in customer satisfaction, and we sincerely appreciate Ms.
****** for bringing this matter to **** attention. If Ms. ****** should have any further
questions, she may contact our *********************** at **************, Monday through
Friday.
We may include Personally Identifiable Information (***) as necessary to the complaint as
submitted by the customer. We do not control how or whether the BBB safeguards our response
or the *** in our response after submission.
Initial Complaint
Date:04/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled auto pay because they took out 2 payments in one month - there was an error made when the auto pay was set up. I have contacted the company several times to cancel and they said it has been resolved when in fact it is still happening. I want the auto pay stopped immediately. Their customer service is horrible you cannot reach a live person all communication is done on-line, I was able one time to talk to someone and they did not resolve my issue.
Customer Answer
Date: 04/09/2025
Good Morning,

We were finally able to get the issue resolved yesterday, Thank you for responding.
Best Regards,
***** *****
Business Response
Date: 04/11/2025
April 11, 2025

BBB Case: ********
Contact Name: ***** *****
Account Number: **********

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ***** ****** request for assistance with the above-referenced TFS vehicle account.

We thank our customer for bringing their account concerns to our attention.

Both the ********** app and website are 100% customer driven and TFS is unable to schedule payments using those methods on our customers behalf. Our records confirm that a recurring payment schedule was initiated on February 27, 2025, in the amount of $404.61, via the app, to begin on March 1, 2025. Our records also reflect an additional recurring payment schedule was initiated on March 3, 2025, via the website, also in the amount of $404.61, and to begin on March 1, 2025.

Additionally, as of March 4, 2025, the recurring payment schedule initiated via the website was cancelled.

Our records also reflect our customer spoke with a *** representative on April 8, 2025. During that conversation, as requested, the recurring payment schedule initiated via the app in conjunction with confirmation number 9E04B7 was successfully cancelled. To confirm, there are no future recurring payments scheduled reflecting in our system.

A supervisor did attempt to reach our customer by phone on April 3, 2025, but was unsuccessful due to a bad contact number. A supervisor attempted to reach out to the customer for a second time on April 10, 2025, and received a messaging system.A third attempt will be made the following day at the number ending in 14.

The most recent payment successfully posted to the account with an effective date of April ******, in the amount of $404.61. The next payment due is June 1, 2025.

TFS thanks you for the opportunity to earn your business, and we hope that you are enjoying your new 2025 Toyota Tacoma.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

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Toyota Motor Credit Corporation is NOT a BBB Accredited Business.