Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  90 Crystal Run Road Suite 310 Middletown, NY 10940

• 

  Lexus Financial Services

  1111 22nd St Oak Brook, IL 60523

• 

  Toyota Financial Services

  1 Parkway North #300 P.O. Box 915 Deerfield, IL 60015

• 

  Toyota Financial Services

  1111 W. 22nd St. Suite 420 Hinsdale, IL 60523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Toyota Highlander out of my lease. I paid via cashiers check to Toyota Financial Services thru their redemption department which they acknowledge was received on March 24th, 2025. When I purchased the vehicle they told me I would receive the title within ***** days and could then pick up the vehicle. But that I should call back to make sure they had released the vehicle and processed the title. I spoke with them on March 28th and they advised that the paymert was processed and title should arrive by Weds April 2nd today. Today they told me they were processing the release so I could pick up the vehicle, and the title would be mailed within **************************************************** pick up the vehicle without plates, insurance or the title. I simply want to get my title in a reasonable time, one week, and even said I would cover *** or ***** but they said no. It takes 30 days, totally contrary to anyone else statements as I decided to purchase the car off the lease end. They have my money, my car, my title and I have nothing but a run around.

  Business Response

  Date: 04/14/2025

  April 14, 2025
  BBB Case# ********
  ***** *********
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ***** ********* regarding the title release after purchase. First and foremost, we would like to extend our sincerest apologies for any frustration Mr. ********* endured when contacting our ******************** regarding the same matter.
  
  Our records reflect on April 02, 2025, TMCC/TFS received a check for $$26,571.30 from Mr. ********** As of the date of this response and as reflected on the attached documents, Mr. ********* s account reflects as paid in full. We have initiated the release of his title with ***** (tracking # ************) to the address provided on his lease and purchase documents.
  
  In addition, Mr. ********* was entitled for an overpayment in the amount of $547.84,and we have initiated the request to issue a refund check to the system address on file. Delivery is estimated within 7-10 business days.
  
  TFS strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Mr.
  ********* should have any further questions regarding his former *** account, he may contact our *************************** Monday through Friday at **************
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.  

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: TOYOTA MTR Account #: ********Balance: $0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  Business Response

  Date: 04/07/2025

  April 07, 2025
  BBB Case # ********
  ******** ********
  Account # ***********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ******** ********. Our response remains the same.
  We have researched our records and have determined that the information reflected in our records is correct and we are reporting ************ account to the ********************** ****************** (CRAs) in a manner that is consistent with our records.
  Unfortunately, we are unable to accommodate Ms. ********* request to remove the information we reported as we are required to report accurate information to the CRAs.
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Ms. ******** for bringing this matter to TFSs attention.  *************** should have any further questions, she may contact our *********************** at **************, Monday through Friday.
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer.  We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2023 Toyota. The value of the car before tax was $26,999. The final price reached $34,199. I paid $10,000 down payment. The remaining $24,180 with *****% interest. The monthly installment amount is $564.23. I paid six installments over six months. The amount is not less than $24,199. It is fixed and does not decrease. I called to ask why the amount does not decrease after each installment. I did not find an answer. The person I spoke to goes around and around and says anything about anything. Today I called and asked what was the amount I started with before the first installment and what is the amount after I paid 6 installments. She told me that the amount is $26,800. I said why? I have an invoice that says $24,180. I did not know how to get an answer from them. Since every time I pay a payment and it is not deducted, I refused to pay the two late installments until my problem is resolved. The name of the last person who answered my phone yesterday is TACCA. I do not know if she is honest or not. Thank you for helping me.

  Business Response

  Date: 04/09/2025

  April 9, 2025
  
  BBB Case: ********
  Contact Name: ****** ******
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ****** Yacoubs request for assistance with the above-referenced TFS vehicle account.
  
  ****** ****** signed and agreed to a simple interest retail installment contract for a 2023 Toyota Camry.
  
  Interest is calculated on their contract using the simple interest method. With the simple interest method, interest accrues daily based on the unpaid balance. Interest accrues daily at *****%. Each time a payment successfully posts to the account,the account balance is reduced, and that results in less interest assessed to the account over the remaining contract term.
  
  It is important to understand that we apply payments first to interest due, then principal,followed by any outstanding charges (e.g., late charges). Funds received in excess of the total amount due will reduce the principal balance and will also be applied to future payments.
  
  Our customer may pay more than the total amount due, and the excess funds will reduce the unpaid principal balance and also be applied to future payments. If the excess funds are at least 90% of the scheduled monthly payment, the account will be considered paid ahead, and the next payment due date will be automatically advanced.
  
  For additional confirmation, we have included an informational brochure for Simple Interest accounts, which ****** ****** can retain and refer to for their records. A copy of the transaction history for this account has also been included to confirm how the funds are allocated including which payments have been successful and which payments have failed.
  
  Lastly, if our customer would like to make a payment that solely reduces the principal balance and is not applied towards any future payment(s), they may schedule a principal only payment online at **************************************************, by calling us at **************, or by mailing the payment to:
  
  Toyota Financial Services
  PO Box 4700
  *****************
  
  Please write the following information on the memo line of the check:
  
  The TFS/LFS Account Number, the full or last ******** of the Vehicle Identification Number (VIN),or Social Security Number (SSN) on the check and "Principal Only."
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter.TOYOTA MTR ACCOUNT ********** DATE OPEN: 01/01/2020 BALANCE: $0.00

  Business Response

  Date: 04/04/2025

  April 4, 2025
  BBB Case # ********
  ******** ********
  Account # ***********
  
  This is in response to the complaint filed against Toyota Financial Services (TFS) by ******** ********.
  
  First and foremost, TFS would like to thank Ms. ******** for bringing her concerns to our attention.
  
  Ms. ********* complaint stated that she believed that her TFS account was being incorrectly reported on her credit profile but did not indicate what information was reporting incorrectly.
  
  After a thorough review of Ms. ********* account, we discovered her account is reflecting accurately based on her payment history and is reflected on tradelines currently being reported by the Credit ****************** (CRAs). 
  
  Unfortunately, we are unable to accommodate Ms. ********* request to remove the negative information that was reported, as we are required to report accurate information to the ****.
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Ms. ******** for bringing her matter to TFSs attention.  *************** should have any further questions,she may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***)as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debit with Toyota Financial services. I do not have an account with ******************** collection agency info. They did not provide me with the original contract as required. They are reporting missed payments on a paid/closed account.

  Business Response

  Date: 04/03/2025

  April 3, 2025
  BBB Case # ********
  ****** *******
  Account # **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** *******.
  
  First and foremost, TFS would like to thank Ms. ******* for bringing her concerns to our attention.
  
  After a thorough review of Ms. ******** account, we discovered she entered into a contractual agreement with *** on December 28, 2020,and her account is reflecting accurately based on her payment history and is reflected on the tradelines currently being reported by the Credit ****************** (CRAs).  Ms. ******* has also called into TFS several times on the number provided on the BBB complaint to make reinstatement arrangements on her repossession.
  
  Unfortunately, we are unable to accommodate Ms. ******** request to remove the negative information that was reported, as we are required to report accurate information to the *****
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Ms. ******* for bringing this matter to TFSs attention.  ************** should have any further questions, she may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  Customer Answer

  Date: 04/03/2025

  I am not disputing that i in contact with Toyota financial services. The issue is that they are reporting incorrect information on my credit report. Toyota received their vehicle back in October of 2024, the contact was closed  between me and Toyota financial in November of 2024. The vehicle was sold to another party in January of 2025. Toyota is reporting on my credit report repossession for November,December, January, February of 2025 of repossession. That information is not correct and needs to updated according to FCRA inaccurate 15usc1681. 

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Lexus customer for over 12 years. Most recently I experienced an alarming/fraudulent issue with their **************** Department.I mailed my February payment January 28, 2025 Check 590 for $485.61. On February 10 I noted almost $500 extra in my checking. I accessed my bank account, the ********************** payment was not yet posted. On February 12 I received an email from Toyota Financial Services that my payment was late?Called **************** and immediately got Collections asking for a payment. I told them I mailed it The lady told the check was returned for insufficient funds. I knew I had over $1200 in my account. I called my bank immediately;They said the check was never presented!I called Toyota Fin Serv back and said my bank never received a request for payment. A woman shouted well they are wrong, there was insufficient funds. I said wheres my check and she said they mailed it back to me.After my mail came I called again. I spoke to a man that told me the same bogus answer. I should talk to **************** because I was being sent to Collections. I told him there must be a problem in the department and he agreed. I immediately put a stop payment on my check. I then asked for a Supervisor since I suspected fraud. A Supervisor (?) called me back February 17, I described the problem, asked where my check is. He said we dont sent checks back, we destroy them and that I was wrong after several inept people told me they sent it back! I told him if the check was destroyed, I would make the late payment and next payment for March 1 ONLINE. He said he couldn't contact **************** re: my complaint! Posting to another account is FRAUDULENT! I have a letter from my bank proving the check was never submitted. .ONELINE 866 complaints in the last year Check the following site re: this horrible company.********************************************************************************************************************************************************************************************

  Business Response

  Date: 04/04/2025

  April 4, 2025
  BBB Case# ********
  ****** ********
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** ******** regarding her remitted payments. First and foremost, we would like to extend our sincerest apologies for any frustration Ms. ******** endured when contacting our ******************** regarding the same matter.     
  
  According to our records, on April 01, 2024, Ms. ****** ******** signed a Closed-End Motor Vehicle Lease Agreement, for a 2025 Lexus IS300. By signing the agreement, she agreed to make thirty-five payments of $485.61, each month beginning on May 01, 2024.
  
  It is important to note that while we process payments within 1-2 business days upon receipt, we do not have control over the ****************** and any delays or issues to the delivery of mailed checks. Our records indicate that check # *** for $485.61 was received at our processing center on February 01, 2025. However, the payment was returned unpaid on February 05, 2025, due to stop payment issued through her financial institution. Furthermore, we have confirmed there has not been any acts of fraud committed by ***, in relation to her remitted payments. 
  
  As the payment was returned,Ms. Giacomins LFS account became past due for the February 01, 2025, payment. Please be advised, *** is unable to stop any collections activity on an open past due account, until the *** account is brought current. We are required to continue our collection practices, up to and including sending email notifications in compliance with state and local laws.
  
  As of the date of this response, Ms. ******** has remitted the outstanding past due amount. Our systems now reflect the next payment schedule payment due date as May 01,2025. 
  
  We appreciate her loyalty to TMCC/ LFS, and we recognize this may not be the resolution Ms.  ******** was seeking, but we hope the explanation provided is helpful. Should she have any additional questions regarding her account status, she may contact our ************************** directly at **************, Monday through Friday.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  Customer Answer

  Date: 04/04/2025

  I am rejecting this response because they are obviously lying.  Attached is a letter from my bank stating the check was NEVER submitted.  AND if you look online, there is proof that this happens all the time.  I provided the link in my complaint.  Here you go:

  Online it states Toyota Financial has had 866 complaints in the last year

  866 complaints in the last year
  ********************************************************************************************************************************************************************************************

   

   

  Business Response

  Date: 04/07/2025

  April 7, 2025
  BBB Case# ********
  ****** ********
  Account *****************
  
  ********************** (TMCC) and Lexus Financial Services (LFS) are in receipt of the rebuttal filed by ****** ******** regarding her remitted payments. We regret to learn she was dissatisfied with our previous response; however, based on our review on her account, our position remains the same.
  
  As indicated in our previous response, our records indicate that check # *** for $485.61 was received at our processing center on February 01, 2025. However, the payment was returned unpaid on February 05, 2025, due to stop payment issued through her financial institution.
  
  When a stop payment is placed, the transaction is effectively canceled before it can be finalized and therefore will not appear as a completed debit in ****************** account.Although the check was physically received by our processing center, the stop payment prevented the funds from clearing. As such, the payment was not successfully applied to Ms. ********* LFS account. 
  
  As the payment was returned, Ms. ********* LFS account became past due for the February 01, 2025,payment. Please be advised, *** is unable to stop any collections activity on an open past due account, until the *** account is brought current. We are required to continue our collection practices, up to and including sending email notifications in compliance with state and local laws.
  
  We appreciate her loyalty to TMCC/ LFS, and we recognize this may not be the resolution Ms.  ******** was seeking, but we hope the explanation provided is helpful. Should she have any additional questions regarding her account status, she may contact our ************************** directly at **************, Monday through Friday.
  
  Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliates.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  Customer Answer

  Date: 04/08/2025

  I am rejecting this response because:THEY DID NOT LOOK AT THE ATTACHMENNTABOVE WHICH PROVES THEY NEVER SUBMITTED MY CHECK TO MY BANK.   Apparently you are dealling with some real morons. 

  DID BBB EVEN LOOK AT THE ATTACHMENT?  

  OMG  WAKE UP AMERICA.

   

   

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexus Financial received a personal property tax refund from **************** in the amount of $232.32 in January 2025. Lexus Financial has already acknowledged receipt of the funds, but after numerous requests, I have not yet received the refund. Any assistance would be most appreciated. Thank you!

  Business Response

  Date: 04/08/2025

  April 7, 2025
  
  BBB Case: ********
  Contact Name: ******** *******
  Account Number: ***********
  
  The ***************** of Lexus Financial Services (LFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding ******** ******** request for assistance with the above-mentioned LFS lease account.
  
  We thank our customer for bringing their account concerns to our attention. *** would like to properly address their request, and we appreciate their patience while we have reviewed the account.
  
  Our records reflect LFS paid the state of ********, ****************, on September *******, personal property tax in the amount of $302.66. (Includes decal/registration/license fees) The billing period was for May 1, 2024,through June 30, 2024. (Billed for 2 months). Bill/Prop# ******-2024-1.
  
  Our records also reflect *** paid the state of ********, ****************, on November 26, 2024,personal property tax in the amount of $805.05. The billing period was for July 1, 2024, through December 31, 2024, (Billed for 6 months).  Bill/Prop# ******-2024-2.
  
  Additionally, a refund from **************** in the amount of $232.32 was allocated on January 29, 2025, for the referenced account. It is important to know the abatement (i.e., refund / partial refund) process may take 4 - 6 months to complete;however, this account is open and active; therefore, the funds are in process to be applied to the account as of the date of this response.
  
  Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

  Customer Answer

  Date: 04/08/2025

  I am rejecting this response because of the fact that I shouldn't have to wait four to six months for the refund to be processed.  I was originally informed by Lexus Financial on 6 February 2025, that the refund would take up to 45 days to process.   It has been over 45 days and still no refund.  Waiting several more months for the refund is unacceptable, unless Lexus Financial agrees to the same terms and conditions as specified in the Motor Vehicle Lease Agreement, Section 16 -  "Charges for Late/Returned Payments"and reimburses me a monthly late payment charge representing 10% of the unpaid balance.

  Customer Answer

  Date: 04/09/2025

  I was just notified today by Lexus Financial that the amount of $232.32 was posted to my account.

   

  Thank you so much for assisting me in getting this matter resolved.

   

  ***** Feldman 

  Business Response

  Date: 04/10/2025

  April 10, 2025
  
  BBB Case: ********
  Contact Name: ******** *******
  Account Number: ***********
  
  The ***************** of Lexus Financial Services (LFS) is in receipt of the follow-up complaint filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding ******** ******** request for assistance with the above-mentioned *** lease account.
  
  It is important to know that TFS files for an abatement with the appropriate taxing jurisdiction. The abatement (i.e., refund / partial refund) process may take 4 - 6 months to complete due to the processing timeframes of the taxing authority.
  
  From our original response from April 7, 2025, Additionally, a refund from ***************** in the amount of $232.32 was allocated on January 29, 2025, for the referenced account. It is important to know the abatement (i.e., refund / partial refund) process may take 4 - 6 months to complete; however, this account is open and active; therefore, the funds are in process to be applied to the account as of the date of this response.
  
  As of the date of this response, we confirmed a refund for personal property tax issued from **************** in the amount of $232.32 has been applied to the account with an effective date of April 4, 2025.
  
  Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

  Customer Answer

  Date: 04/11/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota Financial Services (TFS)cannot fix my account after ******* **** of Beavercreek OH paid off my 2022 Tacoma as part of purchasing my new F150. Toyota maintains the **** dealership bounced the check. After repeated calls to Toyota Financial, two of their agents admitted to me that they paid off the wrong account. ********************** refused to give me email addresses to properly resolve the issue. I arranged to get the **** dealership and TFS on the same call. They supposedly resolved it once again that Toyota made the mistake. After two weeks I checked my account and TFS still has the incorrect amount of the account. I contacted **** again who contacted *** again. *** once again admitted they messed up credited the wrong amounts to my account. **** provided me a summary email of the call which I furnished to TFS. I have attempted to handle this via their website, at least 6 phone calls, and three calls from the local ****

  Business Response

  Date: 04/03/2025

  April 03, 2025
  BBB Case# ********
  ****** ******
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** ****** regarding his loan balance. We would like to extend our sincerest apologies for any frustration Mr. ****** ****** endured when contacting our ******************** regarding the same matter. 
   
  According to our records on February *******, TFS received a check for $18,678.54 which was inadvertently applied to Mr. ******* TFS account. Additionally, a second check for $19,809.28 was received on the same day from a third-party dealership (******* ***** of Beavercreek) and was also applied to his TFS account.
  
  This caused his account to reflect as closed. As a result, TMCC/TFS released the original title to the third-party dealership. Please note that we assumed all funds received were intended for the account in which it was applied to unless notified otherwise by our customer or the paying party.
  
  After conducting a thorough investigation, we began correcting the duplicate payment error by removing one of the payments, which caused a delay in the adjustment. As of the date of this response, we have expedited processing financial adjustments and Ms. ****** s account reflects as paid in full. 
  
  TMCC strives for excellence in customer satisfaction, we sincerely regret that our goal of excellent customer service was not met in this situation, and we apologize for the delay in processing on closing his TFS retail account. If Mr. ****** should have any further questions regarding the status of his former *** account, he may contact our *********************** directly at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
  
  

  Customer Answer

  Date: 04/06/2025

  I am rejecting this response because:   I want a written letter from the company stating that all my obligations about this loan have been met and I am no longer financially responsible for any remaining balances now or in the future. In other words, I want assurances I am no longer financially responsible in anyway 

  Business Response

  Date: 04/07/2025

  April 07, 2025
  BBB Case# ********
  ****** ******
  Account Number: **********
  
  ********************** (TMCC) and Toyota Financial Services (TFS) are in receipt of the rebuttal filed by ****** ****** regarding his loan balance and account status. We appreciate the opportunity to further address his concerns.
  
  As indicated in our previous response, after conducting a thorough investigation,we began correcting the duplicate payment error by removing one of the payments, which caused a delay in the adjustment. As of the date of this response, we have expedited processing financial adjustments and Mr. ****** s account reflects as paid in full.
  
  Per Mr. ******* request, we have attached the Paid in Full document, and the payment history reflecting a zero balance on the associated TFS retail account for his records.    
  
  TMCC strives for excellence in customer satisfaction, we sincerely regret that our goal of excellent customer service was not met in this situation, and we apologize for the delay in processing on closing his TFS retail account. If ********* should have any further questions regarding the status of his former *** account, he may contact our *********************** directly at **************,Monday through Friday.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliates.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to file a complaint regarding a 30-day late payment reported by Toyota Financial Services. The payment was returned due to a banking issue, but I was never notified that the payment had failed or that I was considered past due. This is particularly confusing because in the past I have received text messages, emails, and phone calls/voice mails notifying me of my payment status.Ive maintained a perfect payment record outside of this one event, which I corrected immediately once discovered. I contacted *** customer support several times to request a goodwill adjustment, but received no assistance. The first support agent simply suggested that I dispute it if I had an issue, which doesn't seem right?Im now in the process of applying for a mortgage, and this single late **** is causing significant harm to my ability to qualify despite this being a technical and unnotified failure. Im asking that *** review the situation and consider removing the late payment as a gesture of goodwill and in light of the communication ************ loan is coming to an end and I will likely be looking for another vehicle soon - I would love to continue considering TFS/TMCC as a lender! The experience has otherwise been very good.

  Business Response

  Date: 03/31/2025

  March 28, 2025
  BBB Case # ********
  **** G. **********
  Account # **********
  
  This is in response to the complaint filed against Toyota Financial Services (TFS) by **** **********.
  
  First and foremost, TFS would like to thank Mr. ********** for bringing his concerns to our attention.
  
  Mr. *********** complaint stated that he believed that his *** account was being incorrectly reported on his credit profile and after a thorough review of Mr. *********** account, we have concluded that the credit marker reported in November of 2023 is valid.
  
  After a thorough review of Mr. *********** account, our records indicate we made numerous call attempts from October 13th, 2023,to November 25th, 2023, prior to us reporting any derogatory information against his tradeline. We were unsuccessful in our attempts to reach him.
  
  Unfortunately, we are unable to accommodate Mr. *********** request to remove the negative information that was reported, as we are required to report accurate information to the *****
  
  Please know TFS strives for excellence in customer satisfaction, and we appreciate Mr. ********** for bringing this matter to TFSs attention.  ***************** should have any further questions, he may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***)as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  Customer Answer

  Date: 03/31/2025

  I am rejecting this response because:   
  

  I received no calls. I was left no voicemails. The customer service agent I spoke with after the report acknowledged that I had not been notified of the missed payment, but suggested that it was because of an ongoing migration to a new system or because the payment had been unsuccessful rather than missed.

  The response to my complaint is materially false.

  Customer Answer

  Date: 03/31/2025

  Attached are ALL of the communications I received from TFS from the month of October 2023 through December 2023, as well as an example of a notification for a payment failure in February.

  As you can see, the only communications I receive after my completed payment in October were emails regarding the migration to the new system (mentioned in my response). The next emails I received were regarding correcting my payment information and completing a payment.

  This makes evident that there was some sort of system failure that resulted in communications that should have / were expected to be sent, not being sent.

  Customer Answer

  Date: 03/31/2025

  Attached are ALL of the communications I received from TFS from the month of October 2023 through December 2023, as well as an example of a notification for a payment failure in February.

  As you can see, the only communications I receive after my completed payment in October were emails regarding the migration to the new system (mentioned in my response). The next emails I received were regarding correcting my payment information and completing a payment.

  This makes evident that there was some sort of system failure that resulted in communications that should have / were expected to be sent, not being sent.

  Customer Answer

  Date: 03/31/2025

  Attached are screenshots of the migration email affirming that they revamped/migrated their payment system at the same time that this error occurred. 
  

  Therefore, the most likely scenario here is that my old payment method was not properly migrated to the new system (note the line here: Any one-time scheduled payments that you have set up will continue to process and no action is required. When you set up a future payment, you may be asked to add your bank account information again, indicating that a payment migration was attempted) specifically wrt their communication system. I.e. only new payment methods were properly sending communications whereas old payment methods (perhaps only in the case of a payment failure versus missed payment) experienced some sort of failure in communication.

  Customer Answer

  Date: 03/31/2025

  Attached are screenshots of the migration email affirming that they revamped/migrated their payment system at the same time that this error occurred. 
  

  Therefore, the most likely scenario here is that my old payment method was not properly migrated to the new system (note the line here: Any one-time scheduled payments that you have set up will continue to process and no action is required. When you set up a future payment, you may be asked to add your bank account information again, indicating that a payment migration was attempted) specifically wrt their communication system. I.e. only new payment methods were properly sending communications whereas old payment methods (perhaps only in the case of a payment failure versus missed payment) experienced some sort of failure in communication.

  Customer Answer

  Date: 03/31/2025

  Attached are screenshots of the migration email affirming that they revamped/migrated their payment system at the same time that this error occurred. 
  

  Therefore, the most likely scenario here is that my old payment method was not properly migrated to the new system (note the line here: Any one-time scheduled payments that you have set up will continue to process and no action is required. When you set up a future payment, you may be asked to add your bank account information again, indicating that a payment migration was attempted) specifically wrt their communication system. I.e. only new payment methods were properly sending communications whereas old payment methods (perhaps only in the case of a payment failure versus missed payment) experienced some sort of failure in communication.

  Customer Answer

  Date: 03/31/2025

  Speaking of bugs, Im not sure why my message was submitted so many times - also it seems my attachments werent included in the original message. 
  

  here are said attachments of communications received from October-December 2023

  Customer Answer

  Date: 03/31/2025

  Ok, one last attempt at attaching the emails.

  Customer Answer

  Date: 03/31/2025

  And the example of a recent failed payment communication

  Customer Answer

  Date: 03/31/2025

  And an example of emails from ************************************************** place and functioning for notifying customers of failed payments via email prior to 2023.

  Looking at my emails from October/November there is ZERO indication that a payment was missed or failed.

  Customer Answer

  Date: 03/31/2025

  To summarize, I respectfully disagree with the claim that I was notified of the failed payment.
  
  
  I have email history demonstrating that in all other instances both before and after the late payment I received prompt email alerts when a payment failed or was missed. However, during the billing cycle in question, I received no such communication, and therefore had no reason to believe my payment did not process.
  
  
  Ive attached screenshots from my email account showing consistent prior notifications and a complete absence during the month in question.
  
  
  Im not disputing that the payment didnt go through Im highlighting a communication failure that led to a misunderstanding, which I corrected immediately upon discovering it. Given my otherwise perfect payment history and the unique nature of this case, Im again requesting that Toyota Financial Services consider a goodwill removal of the late mark.
  
  
  Thank you again for reviewing this in good faith.

  Business Response

  Date: 04/01/2025

  April 01, 2025
  BBB Case # ********
  **** G. **********
  Account # **********
  
  This is in response to the complaint filed against Toyota Financial Services (TFS) by **** **********.
  Our response to the complaint remains the same.
  
  We have thoroughly researched our records and determined ************* was sent a billing statement on 11/24/2023 informing him of the past due amount of ******. Unfortunately, we are unable to accommodate Mr.Marstellars request to remove the negative information that was reported, as we are required to report accurate information to the *****
  
  If Mr. ********** should have any further questions, he may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***)as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed my car loan monthly in February by phone from my account in *************** my statement and the bank employee proof the payment by a document I sent by fax to Toyota Financial and after 5 days they said they didnt receive in the meantime they sent me a collecting letter trying to damage my credit. They are delaying to solve the problem forcing me to pay February again with late fees or they are asking for the same proofs of payment that I sent them twice. Now I dont know what to do because if I pay twice I will have a problem with my money plus credit damage. Thanks

  Business Response

  Date: 04/04/2025

  April 4, 2025
  
  BBB Case: ********
  Contact Name: ***** *****
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ***** Ulloas request for assistance with the above-referenced TFS vehicle account.
  
  We thank our customer for bringing their account concerns to our attention. *** would like to properly address their request, and we appreciate their patience while we have reviewed their account.
  
  Our system of record reflects a payment in the amount of $522.43, effective February 6, 2025, was applied to the incorrect account due to an inadvertent error; however, the funds have been reallocated to the referenced account. The above-mentioned account is current, and the next payment due is May 2, 2025.
  
  Additionally, we understand the importance of maintaining a favorable credit profile; as of the date of this response, there has been no negative credit impact associated with the referenced TFS account.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.