Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  90 Crystal Run Road Suite 310 Middletown, NY 10940

• 

  Toyota Financial Services

  11625 Rainwater Dr STE 200 Alpharetta, GA 30009

• 

  Lexus Financial Services

  P.O. Box 4102 Carol Stream, IL 60197

• 

  Lexus Financial Services

  1111 22nd St Oak Brook, IL 60523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the unauthorized reinsertion of multiple fraudulent accounts into my ********************** file in violation of the Fair Credit Reporting Act (FCRA) [15 U.S.C. 1681i(a)(5)(B)]. I have been the victim of identity theft, as officially reported to the ************************ (***), with case number *********, dated March 10, 2025.The fraudulent accounts that were unlawfully reinserted include:**** BANK USA Account Number: **************** Fraud began: March 2025 Discovered: June 2021 2.TOYOTA MTR Account Number: ********** Fraud began: March 2025 Discovered: September 2021 3.CB VICSCRT Account Number: **************** Fraud began: March 2025 Discovered: July 2022 These accounts were previously disputed and removed based on evidence of identity theft. Under FCRA 1681i(a)(5)(B), a credit reporting agency (***) may not reinsert such information into a consumers file unless:The informations source has certified its accuracy, and The *** notifies the consumer in writing within 5 business days of reinsertion.I have not received any such notice, and no documentation was provided showing the validity of these reinserted accounts. This is a direct violation of **** and may also implicate violations under:FACTA (Fair and Accurate Credit Transactions Act) [15 U.S.C. 1681c-1], which gives me the right to place a fraud alert.The Identity Theft and Assumption Deterrence Act [18 U.S.C. 1028], which criminalizes the unauthorized use of my personal data.I am demanding the following actions be taken immediately:1.Permanent deletion of all fraudulent accounts listed above from my credit report.2.Written explanation for why the reinsertion occurred and who verified it.3.A free updated credit report reflecting the correction.4.Assurance that these accounts will be blocked from future reinsertion, per **** guidelines.

  Business Response

  Date: 03/26/2025

  March 26, 2025
  BBB Case# ********
  ******* **********
  Account Number: ***********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Ms. ******* **********, regarding her claims of identity theft on the above referenced account.
  
  According to our records, on September 01, 2021, Ms. ********** signed as a co-lessee on a Closed-End Motor Vehicle Lease Agreement for a 2021 Lexus GX460. By signing the agreement, she agreed to make thirty-five payments of $1,225.27. As a courtesy, we will attach a copy of her signed contract for her records.
  
  As part of our investigation, our **************** conducted a thorough review of the account, and our investigation determined that there is no evidence of fraud. We identified the Social Security Number (***) and date of birth (DOB)from Ms. *********** credit application matches the *** and DOB included with the complaint she submitted. As the attached payment history reflects, we received payments on Ms. *********** Lexus Financial Services (LFS) account while the account was open. During that time, we did not receive any dispute from Ms. ********** regarding the legitimacy of her contractual agreement with ***.
  
  Please be advised that Lexus Financial Services (LFS) makes every attempt to positively respond to all of our customers; however, Federal Law requires us to report all information accurately to the *************************** (CRAs) based on our customers payment history. Because we are unable to validate her claim that the account was the result of Identity theft, we are unable to accommodate her request to remove the account from her ********************** profile.
  
  LFS strives for excellence in customer satisfaction. We understand this may not be the response Ms. ********** was seeking, but we hope for her understanding. If Ms. ********** should have any further questions, she may contact our *********************** directly at **************, Monday through Friday.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 10, 2025 contacted Toyota Financial Services regarding my vehicle loan account. During this call, a representative informed me that I was entitled to a refund of $3,000+ and assured me that the payment was being processed. The representative explicitly stated that the refund was due to me and that I could expect to receive it.However, when I followed up on Feb 19, 2025 another representative told me that no such refund existed and that I was not entitled to any payment. This directly contradicts the information given to me previously. Furthermore,Toyota Financial Services assured me that they would investigate and call me back within 48 hours, but I never received any follow-up. On February 24th, I spoke with another representative who admitted that a mistake had been made. Toyota acknowledged that their agent, *******,provided me with false information and stated that he would be trained and coached due to this issue. Despite this admission, they have failed to honor the refund that was initially promised to me. On February 25th, I sent a formal demand letter to Toyota Financial Services, requesting that they honor the refund they initially promised. Despite this written notice, I have yet to receive any response or resolution. Their continued failure to address this matter further demonstrates their disregard for proper consumer practices and their obligation to provide accurate financial information. I relied on their verbal confirmation and assurances that this refund was forthcoming. This situation has caused unnecessary stress and inconvenience. Toyota Financial Services has either negligently or fraudulently misrepresented material information regarding my loan account and ******************** obligations. This conduct is unacceptable and potentially unlawful under Marylands Consumer Protection Act, which prohibits false or misleading statements to consumers.

  Business Response

  Date: 03/26/2025

  March 26, 2025
  
  BBB Case: ********
  Contact Name: **** *****
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the follow up complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ************ request for assistance with the above-referenced TFS vehicle account.
  
  Our records reflect you also filed a complaint with the Consumer Financial ****************** (CFPB) on March 18, 2025, regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** We understand the urgent nature of this duplicate request, and we appreciate their patience while we review the concerns.
  
  Please note that our response will remain the same regardless of the communication channel. 
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because my credit report contains unverified accounts that I do not recognize. These accounts have been added under my name without my authorization, and I strongly suspect they may be linked to a data breach or fraudulent activity. This is a blatant violation of my consumer rights under the ****, and I demand immediate action.The following account(s) require verification:Company Name: TOYOTA MTR Account Number: ***************** Reported Balance: $3,648.00 Despite my repeated attempts to obtain verification, I have not received any legitimate proof that these accounts belong to me. This failure to provide transparency is a direct violation of the **** (15 U.S.C. 1681g). I am demanding full documentation proving the validity of these accounts, including original account applications, signed agreements, or transaction records. A generic response stating that the account has been "verified" will not be accepted.If no such documentation exists, these accounts must be removed immediately under FCRA Section 611(a)(5)(A)(i), which mandates the deletion of unverifiable information. Additionally, I am filing a formal complaint with the Better Business Bureau (BBB) against the reporting company for failure to provide proper documentation proving the validity of the reported account. Their refusal to supply supporting records and failure to conduct a legitimate verification process are clear violations of federal law. I expect an immediate investigation and a full response addressing this issue.

  Business Response

  Date: 03/26/2025

  March 26, 2025
  BBB Case# ********
  ****** *****
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Ms. ****** *****
   regarding the information being reported on her credit profile for the above referenced account.
  
  Our records reflect on February 13, 2021, Ms. ***** signed a contract for the purchase of a 2018 Toyota Corolla with seventy-two payments of $348.55 due on the 30th of each month. By signing this contract, she agreed to the terms and conditions which include liability to repay the loan in accordance with the payment schedule, interest rates, optional products, and the length of the term. As a courtesy, we will attach a copy of her signed contract for her records.
  
  Our records confirm on May 05, 2022, we mailed a notice of default and intention to repossess, indicating that the entire unpaid balance of $14,744.32 was due in full. The notice also explained failure to remit payment would exercise our right under the law to repossess the vehicle. Due to non-payment, the vehicle was lawfully repossessed on November 17, 2022.
  
  Since Ms. ***** did not purchase the vehicle, we lawfully sold the vehicle at private auction. As a result, the account has been charged off and reported as such to the *************************** (****). Subsequently, the contracts deficiency balance of $3,648.56 remains due on Ms. ****** account. We have included a copy of the explanation of calculation of deficiency letter that was mailed to her on February 15, 2023.
  
  It is important to understand that we are not a debt collector as defined under the Fair Debt Collection Practices Act (FDCPA), and we have confirmed there have not been any acts of violation committed on her account by ****. We are,however, required by Federal Law to report all information accurately to the *************************** (CRAs) based on our customers payment history. As a result, we are unable to remove the adverse information from her credit report.
  
  While we understand this may not be the response Ms. ***** was seeking, we hope for her understanding. If Ms. ***** should have any further questions, she may contact our ******************************** directly at ************** Monday through Friday for payment arrangements.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliates.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased my Lexus at the end of the year in 2024. I called Lexus Financial Services the week of 2/17/25, I made a payment and scheduled automatic payments. I also updated my address and asked for a change to my due date.I get an email in 2/21/25 that my auto payments were cancelled and my bank account removed. I called back on 3/1/25 and was told autopay was not scheduled and my address was not updated. So I had them make the payment from February that never posted and update my address as well as schedule the auto-pay. Today, 3/18/25 I see that I now have 2 pending auto-payments of $1194.01 for a total of $2388.02. I called Lexus financial and was told I have 2 auto-payments scheduled and again my address was NOT updated. They said they updated my address today, but I was told that the last 2 times.I asked for the 2nd auto payment to be removed and refund me the $1194.01. I was told that they cannot even start the refund process until 10 days after the payment is posted - and I have to call back at that time to cancel it myself even thought this was their s**** up. Meanwhile, since they screwed up and scheduled 2 autopayments, my account is now overdrafted and they said they cant do anything about it. I want my money from 1 of the autopayments refunded immediately.

  Business Response

  Date: 04/02/2025

  April 2, 2025
  
  BBB Case: ********
  Contact Name: ******* *****
  Account Number: ***********
  
  The ***************** of Lexus Financial Services (LFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding ******* ****** request for assistance related to payments for the above-referenced LFS lease account.
  
  We thank our customer for bringing their account concerns to our attention. *** would like to properly address their request, and we appreciate their patience while we have reviewed the account.
  
  *** records reflect that on February 17, 2025, a recurring payment schedule was initiated to submit a payment on the 15th of every month in the amount of $1,194.01 via Confirmation Number 484A68.  Also on February 17, 2025, ******* ***** spoke to *** to update their address and discuss payments and late charges. The late charge in the amount of $59.70 that was assessed to the account was waived as a courtesy.
  
  On February *******, the *** system cancelled the recurring payment schedule due to being unable to successfully locate the bank account. As of March 1, 2025, a recurring payment was initiated for payment in the amount of $1,194.01 to begin on March 15, 2025, via Confirmation Number A80262. As of March 3, 2025, an additional recurring payment schedule was created via Confirmation Number 4F68BF to begin as of March 15, 2025, also in the same amount of $1,194.01. Then on March 18, 2025, the recurring payment schedule associated with confirmation number A80262, was successfully cancelled.
  
  Additionally, as of March 26, 2025, a payment in the amount of $1,194.01 was also returned. Our customer spoke with a *** Resolution representative on March 28, 2025. During that conversation, the resolution team confirmed that the system address had been updated successfully; only one of the payments scheduled was processed due to the additional payment being returned, and the due date change was requested from the first (1st) to the fifteenth (15th) of every month and is pending to be processed now that the account is current.
  
  Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:03/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problems with Toyota Financial not processing my payments in a timely manner. I have tried several different ways to pay my, 2 vehicle ************ still process them late. I always pay early & Toyota takes their time and credits me later. ALSO, they have gotten my payments mixed up. I send payments for my truck and **************************** will process both money orders and put them on my car, showing that I am late paying on the truck. This has happened 3x already and now its showing in delinquent on one vehicle!

  Business Response

  Date: 03/26/2025

  March 26, 2025  
  BBB Case# ********
  **** ***********
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ********************* regarding billing statements and payments remitted. First and foremost, we would like to extend our sincerest apologies for any frustration ********************* endured when contacting our ******************** regarding this matter.
  
  It is important to know, TFS mails a monthly billing statement to provide a summary of her loan information. The statement includes the account number,current amount due, and payments received. We also include a payment slip to provide our payment address and to identify her account number. If Mrs.*********** chooses to mail her payments, is it essential to include the payment slip and check together in the same envelope for each loan account separately.When a payment is submitted without the proper account number, VIN number, or payment slip, delays in processing may occur.
  
  After conducting a thorough investigation, our records indicate that Mrs. *********** mailed a cashiers check for $1,410.79. However, the payment slip included was for a different account, and the vehicle description was handwritten. As a result, the funds were mistakenly applied to her 2023 Toyota Camry instead of her 2023 Toyota Tundra.
  
  On March 19, 2025, Mrs. *********** contacted the *** **************** and requested that the payment be applied to her Tundra account. As of the date of this response, her Tundra account is current. However, the ***** account now shows past due balance for the March 08, 2025, payment.
  
  We will provide a full payment history for Mrs. *********** to review and to ensure all payments have been properly applied.
  
  We appreciate her loyalty to TMCC/ TFS. We recognize this may not be the resolution Mrs. *********** was seeking, but we hope the explanation provided is helpful. Should she have any additional questions regarding her TFS accounts,please do not hesitate to contact our **************** Center at *************.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is reporting fraudulent inaccurate information on my credit report. I have requested that they provide the purchase agreement to show **** ownership of such account and also other documents so I May review to see if this is actually an account that belongs to me

  Business Response

  Date: 03/26/2025

  March 26, 2025
  
  BBB Case: ********
  Contact Name: ****** *******
  Account Number: ********** and **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ****** Bristers request for debt validation.
  
  ****** ******* signed their contracts on September 7, 2019, and August 14, 2020. These contracts obligate them to make 36 lease payments and 72 retail payments in the amounts of $529.69 and $480.42. By signing these contracts, our customer agreed to the terms and conditions, which include their obligation to pay in accordance with the payment schedule and all other terms and conditions. Pursuant to the terms to which they agreed, their failure to continue to remit payments and keep their account in a current status may result in further collections activity or legal actions.
  
  We are not a debt collector as defined under the Fair Debt Collection Practices Act (FDCPA). As a result, we are not required to provide specific documents, other than the contract, which we have enclosed pursuant to their request. These contracts are sufficient under Pennsylvania law to create a valid obligation on ****** Bristers part to Toyota Financial Services.
  
  Our records reflect this account ending in 8677 is closed and the account ending in 4711 is charged off. We encourage our customer to contact *** to make arrangements to rectify their financial obligation.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Toyota Financial Services regarding the mishandling of my lease payoff, misleading communication, and withholding of my vehicle title despite fulfilling all payment obligations.I leased a 2025 Toyota Sienna in October 2024 (Account #************. Between October 2024 and January 2025, I made several large payments toward the lease. In January, I sought clarification on my payment history and outstanding balance, but Toyota Financial provided conflicting responses, making it impossible to verify the accuracy of my payments or total vehicle ******* resolve this, I requested a lease payoff and was informed by multiple Toyota Financial representatives that after signing the necessary paperwork and submitting a final payment of $7,040.28, my vehicle title would be released. This amount was documented in Toyotas system. I complied fully, sending both the payment and signed paperwork. My online account now reflects a $0 balance, confirming that Toyota Financial considered the lease paid off.Despite this, I am now receiving calls from Toyota Financial claiming I still owe additional money before the lease can be considered fully paid. I have had dozens of phone calls with different agents, each providing contradictory explanations about the issue. No one at Toyota Financial has been able to give a clear or consistent answer regarding the discrepancy. This behavior is misleading, deceptive, and potentially fraudulent.I respectfully request the ***** intervention to:Ensure Toyota Financial immediately releases my vehicle title as previously confirmed.Investigate Toyota Financial for misrepresentation, lack of transparency, and improper billing practices.Prevent Toyota Financial from attempting to collect additional unjustified fees beyond the agreed-upon lease payoff.I appreciate your time in reviewing this complaint and taking action to address this issue.

  Business Response

  Date: 03/25/2025

  March 25, 2025
  
  BBB Case: ********
  Contact Name: ****** ******
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding Kashif Faheems request for assistance with the above-referenced TFS vehicle account.
  
  We thank our customer for bringing their account concerns to our attention.
  
  Our records reflect ****** ****** also filed a complaint with the Consumer Financial ***************** (****) on March 6, 2025, regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** We understand the urgent nature of this duplicate request, and we appreciate their patience while we review the concerns.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

  Customer Answer

  Date: 04/01/2025

  I am rejecting this response because:   I still have not yet received a reply from CFPB.

  Business Response

  Date: 04/04/2025

  April 4, 2025
  
  BBB Case: ********
  Contact Name: ****** ******
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the follow up complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding Kashif Faheems request for assistance with the above-referenced TFS vehicle account.
  
  Our position remains the same. From the original response dated March 25, 2025, Our records reflect ****** ****** also filed a complaint with the Consumer Financial ***************** (CFPB) on March 6, 2025, regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** We understand the urgent nature of this duplicate request, and we appreciate their patience while we review the concerns.
  
  We realize this may not be the response desired; however, a response will be provided to the **** as required by compliance regulations. We hope our above reply has resolved this matter amicably.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against Lexus Financial/ Toyota Motor Credit regarding their improper handling of my auto loan balance after my vehicle was totaled, as well as their failure to notify me of an outstanding balance before reporting a charge-off to the credit bureaus. Their actions have negatively impacted my credit.I financed a vehicle through Lexus Financial and, unfortunately, my car was declared a total loss due to an accident. As part of my loan agreement, I had ************** which was supposed to cover the remaining balance on my loan after my primary auto insurance payout. Lexus Financial will not provide me with any information on the debt, so I am assuming ************* processed the claim and paid Lexus Financial the amount they deemed appropriate. However, instead of notifying me of any remaining balance or allowing me to resolve they reported the account as a charge-off to the credit bureaus without ever informing me of any outstanding balance. I never received any form of communication about a balance. My online account even showed a zero balance.This failure to notify me:1. Violated fair reporting practices under the Fair Credit Reporting Act (FCRA) by not giving me a chance to address the alleged balance.2. Unfairly damaged my credit score, as I had no opportunity to pay any remaining amount before it was reported as delinquent.3. Contradicted reasonable business practices, as most lenders notify borrowers before reporting negative information to the credit bureaus.I am requesting that Lexus Financial/ Toyota motor Credit correct their reporting of this account to the ********************** bureaus by:1. Updating the account to reflect a zero balance, marked as paid in full, and with no missed payments.2. Removing the charge-off notation and any other negative marks associated with their failure to properly notify me.3. Providing proof that they followed proper procedures in reporting this account.

  Business Response

  Date: 03/19/2025

  March 18, 2025
  BBB Case # ********
  BRISHAWNNA CROSS     
  Account # **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC)by Brishawnna Cross.
  
  First and foremost, TFS would like to thank Ms. ***** for bringing her concerns to our attention.
  
  We have researched our records and have determined that the information reflected in our records is correct and we are reporting Ms. ***** account to the ********************** reporting agencies in a manner that is consistent with our records. A letter of communication was sent to Ms. ***** on 12/24/2024 providing the *** coverage information and also listed the remaining outstanding balance. Multiple outbound call attempts were made to Ms. ***** on 01/24/2025, 01/25/2025 &01/28/2025 prior to the account charging-off.
  
  Unfortunately,we are unable to accommodate Ms. ****** request to remove the information we reported as we are required to report accurate information to the Credit ****************** (CRAs).
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Ms. ***** for bringing her matter to TFSs attention. If Ms. ***** should have any further questions, she may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  Customer Answer

  Date: 03/20/2025

  I am rejecting this response because:  I updated my address with your customer service department, however it seems the representative did not correctly enter the full address, therefore I never received any information about a balance. Im sure this call was on a recorded line that can be reviewed. Also 3 phone call attempts without leaving a voicemail is hardly excellent customer service. If you all could please provide the number that these phone calls would have come from, I would like to cross reference them with my phone company records. Up until this point I was thoroughly impressed with Toyota Motor Corp and Lexus Financial and planned on purchasing another vehicle with you all. I was never late on a payment in three years, so to assume I would not want to settle a balance and charge it off without ever contacting me is very bad business and also discriminatory. I still have no idea why my *** coverage didnt cover this balance or why the balance was owed. My Insurance covered all but a small percentage of the balance, so for the *** coverage to not cover the rest is a bit preposterous, however if I had known about the balance I would have paid it. The balance that was charged off was less than what I paid monthly for the car for three consecutive years. I will continue disputing this matter and requesting proof of records and contact attempts.

  Business Response

  Date: 03/20/2025

  February 20, 2025
  BBB Case # ********
  BRISHAWNNA T CROSS
  Account #**********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Brishawnna Cross. Our position on this matter remains the same.
  
  As provided in our first response, after a thorough review of Ms. ***** account,we discovered her account is reflecting accurately based on her payment history and is reflected on the tradelines currently being reported by the Credit ****************** (CRAs).
  
  After further account review, we have found that the address on the account was updated on February 21 ***** by Ms. ****** The communication letter about the outstanding balance was sent on December 25, 2024, to the address provided on the account contract and ********************** application. This was prior to the address being updated. Ms. ***** may call into our *********************** to confirm the telephone number we have on file in which our previously mentioned attempted calls were made.
  
  Please know TFS strives for excellence in customer satisfaction, and we appreciate ******** for bringing this matter to TFSs attention. If Ms. ***** should have any further questions, she may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  Customer Answer

  Date: 03/20/2025

  I am rejecting this response because:   The date you are saying I updated the address is not true. I updated my address while filing the *** claim back in September of 2024. The fact that you all can put inaccurate information on this form with no proof of what you claim is absurd. I will now be disputing this matter by mail through the credit bureaus and requesting by mail that you all provide proof of these claims. 

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: ACCT #: ***.Under the Fair ********************** Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 03/17/2025

  March 14, 2025
  BBB Case # ********
  Davron *********
  Account #**********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Davron *********.
  
  First and foremost, TFS would like to thank Mr. ********* for bringing his concerns to our attention.
  
  Mr. ********* complaint stated that he believed that his *** account was being incorrectly reported on his credit profile and that he did not recognize this account.
  
  After a thorough review of Mr. *********s account, we discovered his account is reflecting accurately based on his payment history and is reflected on tradelines currently being reported by the Credit ****************** (CRAs). 
  
  Unfortunately, we are unable to accommodate Mr. *********s request to remove the negative information that was reported, as we are required to report accurate information to the ****.
  
  Please know TFS strives for excellence in customer satisfaction, and we appreciate Mr. ********* for bringing this matter to **** attention. If Mr. ********* should have any further questions, he may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer.We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 8th I was placed in the hospital with a mild stroke. I contacted their office on 1/21/25 for an extension. On 1/23/25 when I went back to work, I faxed over the paperwork that was sent to me. Between this time, I received numerous phone calls and emails about being late on the payment. On 1/28/25 I again faxed over the signed paperwork. On 2/3/25 I again contacted ************ about the faxed paperwork. I also received a phone call stating that my car was going to be repoed. I explained to that person the same thing, that I faxed over the paperwork on the above listed dates. I was told I needed to talk to collections, was transferred then hung up on. Keep in mind the calls and messages continued. On 3/3/25 I had a drs appointment of which my husband was with me. He got a call on his phone from your office. I explained YET again that the paperwork was faxed over and confirmed that it was received. NOT sure why it has taken this long to update my account at this point. This person asked me every question in the book, from who OWNS my phone to who OWNS my husbands phone and who pays the bill. I am not sure WHY this mattered at this point. She said she spoke with her manager and the account was noted. Again, not sure WHY it has taken over a month to note my account, with the phone calls back and forth, you would think at some point SOMEONE at this company would have already done that, AFTER I confirmed in writing from your company, the paperwork was received. This morning, I get a notification that mine and my husbands credit has been dinged as being late on this account. I do not appreciate this at all. This needs to be FIXED. This is completely unacceptable. I get that my account is not the only one they are taking care of, but I feel as though someone has dropped the ball and we are left to suffer. With the on-going medical issues, this is one thing I was sure I was not going to have to worry about, I was wrong.

  Business Response

  Date: 03/14/2025

  March 14, 2025
  BBB Case # ********
  ******** ******
  Account # **********
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ********
  ******.
  First and foremost, Toyota Financial Services (TFS) would like to thank Mrs. ****** for bringing her
  concerns to our attention.
  Mrs. ******* complaint stated that she believed that her *** account was being incorrectly reported on
  her credit profile due to a TFS error after requesting a 60-day payment extension.
  After a thorough review of Mrs. ******* account, we discovered that the 60-day extension was
  requested on 1/16/2025. An approval letter was sent to Mrs. ****** on 1/21/2025. At this time, the
  account was due for the 1/20/2025 payment and was not more than 30 days past due. The late marker
  was added to Mrs. ******* account due to a delay in the processing of the extension. Mrs. ****** faxed
  the signed extension form 1/23/2025.
  We will accommodate to Mrs. ******* request to remove the negative information that was reported,
  as we are required to report accurate information to the ***** A correction has been sent to the Credit
  Reporting Agencies (CRAs) and the update could take up to 45 days to reflect with the *****
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mrs. ************* bringing this matter to TFSs attention. If Mrs. ****** should have any further questions, she may
  contact our *********************** at **************, Monday through Friday.
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted
  by the customer. We do not control how or whether the BBB safeguards our response or the *** in our
  response after submission.

  Customer Answer

  Date: 03/17/2025

  I have reviewed the business response and accept this resolution.