Business Profile

Auto Financing

Toyota Motor Credit Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

875 total complaints in the last 3 years.
291 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled and adjusted my autopay date and still got billed. I called for a refund and keep getting told to call back and that additional waiting period is required. The first payment came out 3/14/23 and then 3/17/23. I called Monday 3/20 and was told to call back Friday, I called back that Friday and was told it would not be refunded electronically and I would be mailed a check. I called again today and now am being told to call back on Friday to see if my refund check was sent out. The amount of times I have had to call for my money back and the time it is taking to refund my money when my bill has already paid is unacceptable.
Business Response
Date: 04/07/2023
April 7, 2023
BBB Case# ********
********************************
Account Number: ***********

This is in response to the complaint filed against Toyota Financial Services (TFS)by ******************************** regarding a payment refund request.
We have reviewed your account and can confirm that a check for $457.50 was requested on April 7th, 2023. We have further requested that our administration team expedite the release of the check as much as possible, and if the check has not already been released, that they send the check via overnight mail. We hope that this will alleviate your concern.
We understand their frustration during this process,and we apologize for any inconvenience. If our customer has any additional questions or concerns regarding the status of the former LFS account, they may contact our ************************** at **************.

We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.
Customer Answer
Date: 04/08/2023
Their statement about the date I requested a refund is untrue. I called 3/20/23 for my refund. It is now 4/8/23 and have yet to receive my refund. They then made me call back 3/24/23 to ask AGAIN for my refund and that person I spoke to said they were unable to refund me electronically and that I would have to wait for a check. That person then attempted to gain my bank account information. I emailed Toyota after this to ask if this employee I spoke to was legitimate as I found it odd they wanted my bank account number to which I did not get a response. And then I was told to call back again x2 regarding this refund. I don't find their response acceptable at this time, especially since I have still not had my refund but they did manage to send me another bill for this month. I believe they have been intentionally delaying this refund.
Customer Answer
Date: 04/11/2023
I am rejecting this response because: I still haven't received my refund
Initial Complaint
Date:04/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing this complain on toyota financial and the Toyota of ******** . Both gave false statements on the status of my Toyota 4Runner. I was told payments could not be made because the account was closing, and the check for the car would be sent over. Now the end of March Im getting calls because there is a missed payment on my account and now I have to go for the next month because Toyota financial did not accept my payments and the Toyota of ******** did not send the check. The contract has been made since the beginning of March. When trying to make the payment, it did not let me and I was insured by both parties that I did not have to make any payments as the car was already in contract. Now Im going to get charged penalty fees and have a dent in my credit report because of these companies. When trying to resolve these issues, they acted like children and kept placing blame on each other, rather than trying to fix the situation. Both parties did not hear me out or offer any type of compensation. They both messed up because they couldnt coordinate what needed to be done and now the clients me the customer is getting fines and penalized for actions that they committed. Im filing this complaint for Toyota financial& file another one with Toyota of ********. Because both are to blame, I did my parts I called I attempted to make the payments. I had the money to pay the car. They did not accept it and they blocked me from making the payment online and over the phone and was told by both of these companies that I was covered and I was fine and come to find out a month later Im having to waste my time and call these companies to figure out a resolution. The fact that I spent two days on this, trying to collect information and making calls and filing complaints and now doing this for something that they shouldve resolved. Not to mention how dismissive the financial advisor at Toyota of ******** was and how rude the lady from Toyota financial was.
Business Response
Date: 04/07/2023
April 7, 2023
BBB Case# ********
*******************************
Account Number: *************

This is in response to the complaint filed against Toyota Financial Services (TFS)by ******************************* regarding payment difficulties and your experience with Toyota of ********.
It is important to understand that the relationship between TFS and Toyota of ******** is that of a financing source, similar to a credit union or a bank, and the dealership is an independent business entity over which TFS has no control. We do not have first-hand knowledge of what occurred at the dealership or what was said by the dealer to *************
We received a payoff check on March 30, 2023 in the amount of $43,005.81 which has left a small balance on the account. As of the date of this letter we have sent a request to waive the remaining balance and close your account.
Rest assured that there have been no negative impacts to your credit as a result of this transaction.
We understand their frustration during this process,and we apologize for any inconvenience. If our customer has any additional questions or concerns they may contact our ************************** at *************.

We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.
Initial Complaint
Date:03/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We sold our car on January 1, 2023 and we paid in full our outstanding balance with Lexus Financial, but Lexus Financial wrongly auto-charged our bank statement for one extra monthly bill on January 8, 2023 ... and in short we are due two different checks (one from the extra payment and one for insurance) for $492.38 and for $396.07. We have called six times asking for our money and each and every time Lexus Financial tells us that check should arrive in 1-2 weeks. We just called on 3/17 and 3/31 with the same response and are fed up. Please get us our refund back.
Business Response
Date: 04/05/2023
April 5, 2023
BBB Case # ********
*********************
Account Number: ***********

This is in response to the complaint submitted against Toyota Motor Credit Corporation (****) by ********************* regarding a payment refund on their account.

Our records reflect on January 6, 2023, Toyota Financial Services (TFS) received the payoff for the 2017 Lexus NX200. On January 18, 2023, $492.38 war requested as a refund for overpayment and January 20, 2023, $396.07 was refunded for GAP;however, the refunds were returned due to undeliverable per the United **********************

As of February 28, 2023, our team issued the checks upon notification of delay from them; however, no new address was provided until the checks were reissued, causing the same delay as the original checks from January 2023. On March 17,2023, the primary borrower for the above referenced account, submitted an address update, TFS has ensured new checks are reissued to the updated address.

*********************, can expect to receive check #******** for $396.07 and check # ******** for $492.38 on or about Monday, April 11, 2023.

If they have any further questions regarding the status of this refund, they may contact our ************************** directly at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (****).Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,TLT, and their securitization affiliates.
Initial Complaint
Date:03/30/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my car out of a lease with Toyota Financial in mid-July of 2022 with additional financing from Garden State Federal Credit Union. The documentation was reviewed, funds changed hands and the loan was officially closed with TFS.To this day 3/30/2023, I still have not received title for the car, My new lender is asking for the title and the registration will expire this month.After numerous phone calls with TFS, they explained that over the summer they changed vendors that handle the title portion of closing leases and that there was an issue where a large population of customers did not receive their titles due to vendor and system cutover and I am one of them.Each time I call them, they have a different excuse to delay the process and I have spent hours on the phone escalating to senior customer care management with no relief. Request for duplicate title was placed with them on January 18th, 2023.They sent out a ***** of ******** showing that they are still the owner so that I can get the car re-registered, however, in good faith, they don't own the car nor can I really trust them at this point to act in my best interest.I appreciate any assistance you can provide.Their phone number is ************ and my account number with them was *************. Full name is *****************.
Business Response
Date: 04/04/2023
April 4, 2023
BBB Case# ********
April ************ Account Number: *************

This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by ************* regarding their duplicate title.
Our records reflect April ******** also filed a complaint with the **************** of Lexus Financial Services (LFS) on March 27,2023 regarding the same matter.
We thoroughly reviewed the above referenced account and regret to learn April ******** was provided partial information with respect to the original title. While it is correct, we were in a transition period, our records reflect the original title was released on July 15, 2022, to the verified address on file. Rest Assured,the appropriate coaching has been provided for this error.
Pursuant to the conversation of March 30, 2023, the duplicate title, bill of sale, and copy of paid in full letter, was sent via Fed Ex tracking number ************. Our records reflect these documents have been delivered as of March 31, 2023.
We understand their frustration during this process, and we apologize for any inconvenience. If April ******** have any additional questions or concerns regarding the status of the former LFS account, they may contact our ************************** at *************.

We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,TLT, and their securitization affiliates. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.
Initial Complaint
Date:03/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle was totaled by Allstate. ***** was sent by Allstate for $7319. Toyota notified us that account was closed and thanked us for our business on 1/31/2023. Toyaota failed to cash check within 30 days, Allstate voided check. We received no further notification from Toyota that account was open. In March we checked our credit agencies and saw our score dropped 49 points because Toyota reported us as delinquent. Again no notification was provided prior to this check. Now Toyota indicates it was not their responsiblity to tell us nor is it their responsibility to correct our account at Equifax. Currently trying to get mortgage and this has severely impacted the ability to get a decent interest rate. Toyota account **********
Business Response
Date: 04/06/2023
April 6, 2023

BBB Case # ********
***********************

This is in response to the complaint filed against Toyota Motor Credit Corporation (****) and Toyota Financial Services (TFS) by *********************** regarding their request for a review of credit information.

TFS would like to properly address their request, but do not find *********************** associated with the account number mentioned. We can advise,in general, that payoff payments are posted with an effective date that matches the date of loss. Any credit impact would be corrected once replacement funds are received. If this is the case on the account mentioned we will take steps to expedite the update to avoid any negative impact to mortgage proceedings.

Should our Customer have any further questions we ask them to please contact us at ************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Customer Answer
Date: 04/06/2023
I am rejecting this response because:

I along with my daughter ******************* are on the account. I have attached Allstate's response to be sent to Experian.
I am requesting the same from Toyota accepting responsibility for the foul-up.
On December 31, 2022, Toyota sent an email indicating the account was settled, then proceded to inform Credit Bureau we were in arrears,
Allstate and Toyota share responsibility and should acknowledge
Business Response
Date: 04/26/2023
April 26, 2023
BBB Case # ********
***********************

This is in response to the follow up complaint filed against Toyota Motor Credit Corporation (****) and Toyota Financial Services (TFS) by *********************** regarding their request for a review of credit information.
We thank *********************** for their patience, upon review of the account referenced we can confirm he is an authorized party through July 5, 2023; however, it is important for him to know credit reporting only impacts our customer.
Our records indicate the payoff was backdated; therefore, we have proactively contacted the *************************** (CRAs) to correct the adverse information being reported on our customers credit as of April 7, 2023.

With respect to our customers credit profile, we ask that they allow up to 30 days for the CRAs to update their records accordingly. If they have any questions or concerns regarding the CRAs timelines, we have included their contact information below.

Equifax:              PO Box ******, *******, ** 30374      **************
TransUnion: PO Box ****, ******** ** *****            **************
Experian:           PO Box ****, *****, ** 75013 **************
Innovis:              PO Box ****, ********, ** *****      **************
If our customer or *********************** have any questions or concerns regarding the closed account, they may contact our ************************** at **************.
We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.
Initial Complaint
Date:03/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********* recently received a copy of my (Experian, Equifax or TransUnion) consumer report, and I noticed some late payments posted on my consumer report:Toyota Motor Corp *********** Your company is in clear violation of the law 15 U.S. Code **** - Obligations with respect to disclosures of personal information U.S. Code (a)Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section **** of this title.(b)Opt out (1)In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless(A)such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section **** of this title, that such information may be disclosed to such third party;(B)the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party; and (C)the consumer is given an explanation of how the consumer can exercise that nondisclosure option.(
Business Response
Date: 04/03/2023
April 3, 2023
BBB Case# ********
*******************
Account Number: **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by ******************* regarding the most recent information reported to the credit reporting to Credit ****************** (CRAs).
Our records reflect ******************* also filed a complaint with the Consumer Financial ***************** (****) on March 22,2023 regarding the same matter. We have begun our investigation into this matter and will provide our response via the ****.Please know, a response will be provided to the **** on or before April 6, 2023.We understand ********************* time is valuable, and we appreciate their patience while we review the concerns.

We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.
Customer Answer
Date: 04/03/2023
I am rejecting this response because:
they have not provided a solution they are stalling when they are in violation of the law.
Business Response
Date: 04/26/2023
April 26, 2023
BBB Case# ********
*******************
Account Number: **********

This is in response to the follow up complaint filed against Toyota Motor Credit Corporation (****) by ******************* regarding the most recent information reported to the credit reporting to Credit ****************** (CRAs).
Our records reflect ******************* also filed a complaint with the Consumer Financial ***************** (****) on March 22,2023 regarding the same matter and a response was submitted April 6, 2023. Please access our response through the **** Portal.

We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.
Customer Answer
Date: 04/26/2023
I am rejecting this response because:
They have violated my consumer rights.
Customer Answer
Date: 05/29/2024
Company has charged off an account on my report I never received the 1099-c I need This form to report to the *** Im requesting that they provide 1099-c form
Business Response
Date: 05/30/2024
May 30, 2024

BBB Case:********
Contact Name: ********************
Account Number: **********

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding the request for the 1099-C for the above-referenced account.

Our records indicate that ******************* entered into a Motor Vehicle Retail Installment Sales contract on April 9, 2021, for 78 payments of $393.74 each month beginning May 24, 2021, with each additional payment due on the 24th of each month.

By signing the contract, ******************* agreed to the terms and conditions, which include the obligation to pay in accordance with the payment schedule and all other terms and conditions. Pursuant to the terms to which ******************* agreed, failure to continue to remit payment and keep the account in a current status may result in further collection activity or legal action.

As of the date of this letter, the account has an outstanding balance of $3,429.69. TFS issues 1099-C tax forms in accordance with ************************ regulations. At this time, a 1099-C tax has not been issued.

We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern,please contact us at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates.TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
Customer Answer
Date: 05/30/2024
Toyota Motor Credit has charged off an account and added to my credit report they have wrote it off as bad debt but have not provided a 1099-c which is tax fraud I have attached F3949a form and submitted to the *** for tax fraud they have admitted to not providing the the 1099-c form which was supposed to be sent by jan-31-2024.
Initial Complaint
Date:03/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 11, 2014, I cosigned on a loan for my grandson ***********************, about 5 years into the loan the car was totaled. We were covered by ******************** and we purchased Gap from the finance department at ******* Toyota. My grandson did not make a payment after the wreck thinking that the insurance and Gap protection would pay off the car. The account went to $O dollars owed, and he received a $6.00 refund from Toyota. We think the loan was finally paid off. A couple of months later we get a collection on mine and his credit report. I have called Toyota many times and filed dispute with credit bureaus 2 or 3 times over the years without any results or acknowledgment. I was told by Toyota that after they took their fees out there was a balance left on the account and Gap didn't payoff loan. This has caused me financial hardship by having to pay higher interest on CC and loans through the years. I finally had to debt consolidation. My payment history other than the consolidation is 100% on time. I need help getting this off of mine and my grandson's credit history.
Business Response
Date: 04/04/2023
April 4, 2023
BBB Case # ********
*************************
Account Number: ***********

This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by **************************

After a thorough review of ****************** account, we confirmed that Toyota Financial Services (TFS) received notification of a total loss for their 2010 Toyota Camry on January 25, 2019. Our records indicate we received an insurance settlement check for $2,775.75 on February 7, 2019. It is important for ************************* to know the settlement check was not sufficient to pay off their account, and GAP does not cover extended payments.Our records reflect, *************************, co- borrower and the primary borrower had a total of 6 payment extension for the above referenced account. We have included a copy of their payment history as well as the deficiency notice.

We affirm *************************, has previously submitted credit disputes and it is important for them to know our position remains the same we are required by Federal Law to report all information accurately to the *************************** (CRAs) based on our customers payment history. It is our understanding that ************************* may have the option to add a 100-word Consumer Statement to his credit profile explaining the circumstances that caused this occurrence. They may contact the following agencies to learn more about this option:

Equifax:               PO Box ******,              *******, ** *****         **************
TransUnion:       PO Box ****,                    ******** ** *****          **************
Experian:            PO Box ****,                    *****, ** *****                **************
Innovis:                PO Box ****,                    ********, ** ***** **************

If **********************;should have any further questions, they may contact our ************************** directly at **************, Monday through Friday, 8am-8pm and GAP at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,TLT, and their securitization affiliates.
Customer Answer
Date: 04/05/2023
I am rejecting this response because: I would like to see the wording in the *** contract that was signed to show me where it states the wording that you used in the response. If the insurance settlement was insufficient why was any dollar amount refunded back to *********************** if he and I owed money to Toyota Credit. That is a total contradiction of their response. The car title was released without a lien from the *** of ***** which means there was a lien release logged by Toyota Credit.
Customer Answer
Date: 04/15/2023
I have not heard back from my previous rejection action or my response. How long do Toyota have before I log another complaint?
Customer Answer
Date: 04/15/2023
I have not received a response from my initial rejection. What are my course of action or options?
Business Response
Date: 04/18/2023
April 18, 2023
BBB Case # ********
*************************
Account Number: ***********

This is in response to the follow up complaint filed against Toyota Motor Credit Corporation (****) by **************************

We regret to learn of the circumstances that caused them to reach out regarding this matter once again; however, TFS is not the correct entity for this concern; we respectfully ask ************************* to contact their GAP provider directly at ************.
Our position remains the same, the credit ****er is valid is important for ************************* to know that the option to add a 100-word statement to his credit profile is still available.
If **********************;should have any further questions, they may contact our ************************** directly at **************, Monday through Friday, 8am-8pm and GAP at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,TLT, and their securitization affiliates.
Customer Answer
Date: 04/21/2023
I am rejecting this response because: I have asked a couple of questions to be answered concerning TFS. The first is why if we owed money would Toyota send a refund check to ***** if he owed money to you. The second is how were we able to get a clear title on the car from the *** of ***** if the loan wasn't clear of financial obligation? Please answer these 2 questions so I can proceed with a clear understanding of your responses. I will also contact my insurance provider for the total amount that was paid to TFS. I believe the check TFS received from ************************** was more than is being stated. I will also contact the GAP provider that you sell your customers to get an answer from that entity.
Initial Complaint
Date:03/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/02/22 I have scheduled a payment $900.00 with Toyota Financial for my Highlander act #********** Due I didn't have the completed amount for the pmt I called to cancelled and reschedule another one for $500 stead the same date the representative told me she can't do it and I needed to be transferred to the automatic system to do the pmt. I did scheduled and until this day has never showed up on my pmt of $500 towards the Toyota Financial on their end. Im been back and forward with Toyota due they keep saying that they need a Merchant Report from my bank and they can credit the act. We even did a 3 way call with ***** Fargo they explaining that they do not give Merchant reports. I did sent to the Toyota my WF bank statement, confirmation number of the pmt, transaction ID, even as suggest I disputed the transaction with my bank (that was denied due the pmt was correctly done to the Toyota) at this point Toyota still saying that is not enough to get my pmt credit on my Toyota act. I went back contact my bank WF to request re-opened my dispute and they advice to reported her BBB due on their end shows the pmt correctly done and they already provided me everything as bank that shows that was made with my bank act towards Toyota Financial. Please Note I faxed everything to Toyota Financial but I can fax to the BBB all here if as needed. I want to see if BBB give me a resolution of getting that payment credit for the $500 and also any interest accumulated from that time period that was not credit.
Business Response
Date: 04/06/2023
April 6, 2023
BBB Case# ********
***********************************
Account Number: ***********

This is in response to the complaint filed against Toyota Financial Services (TFS)by *********************************** regarding a payment they believe has not been credited to their account.
Our records match ********** payment of $900.00 was cancelled on December 1, 2022. During a conversation with a Team Member that same day a promise to pay via our automated system was recorded and the customer was transferred to the automated system to complete the payment.
We have reviewed the record of the telephone call and determined that the $500.00 payment was made to another account. It is important to ensure that you hear your account number when making a payment via the automated system. We have entered a request to apply the funds to the correct account listed above. Please allow up to five (5) business days for the system to show the payment (which will be backdated to the date it was received).
We understand their frustration during this process,and we apologize for any inconvenience. If our customer has any additional questions or concerns regarding the status of the former LFS account, they may contact our ************************** at **************.

We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.
Initial Complaint
Date:03/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Toyota Motor Credit Charged me a down payment on 2 different accounts $4000 and $6000 and i need both these accounts removed i was charged a down payment illegaly and also fraudulent activity on the payment history removed the accounts and refund my down payments thanks you.11/30/22
Business Response
Date: 04/03/2023
April 3, 2023
BBB Case # ********
*************************

Toyota Motor Credit Corporation (****) is in receipt of the complaint filed by ************************* regarding their concerns with reimbursement of their down payment, removal of their accounts, and tradelines reporting.
It is important for ************************* to understand that Toyota /Lexus Financial Services (TFS/LFS) relationship to ***** Toyota/Lexus is that of a financing source, similar to a credit union or a bank, and the dealership is an independent business entity over which TFS/ LFS has no control. TFS/LFS is not involved in the negotiation process between customers and the dealership and relies solely on the terms and conditions that appear in a written contract.
Our records indicate ************************* entered into two Closed End Motor Vehicle Lease Agreements on July 6, 2021 for 36 payments of $1,144.11 and on October 20, 2020 for 36 payments of ******. ************************* acknowledged they read the entirety of both contracts and agreed to all terms and conditions, including the amounts due at signing. A portion of the cash payments was paid to reduce the amount financed and obtain approval for leasing.
Lastly,our records do not reflect their contract balance has been paid in full;furthermore, we are required by Federal Law, and pursuant to the Fair Credit Reporting Act (FCRA), to report all information accurately to the *************************** (CRAs) based on their payment history. We have included payment history for both accounts referenced above.

If ************************* should have any further questions, they may contact our ************************** directly at **************, Monday through Friday.
We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,TLT, and their securitization affiliates.
Initial Complaint
Date:03/29/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since I cannot get anyone's attention at Toyota Financial Services to get an erroneous credit check removed from my credit report. When I was actually able to get a real person on the line they said there was nothing they can do. I already reached out to the 3 other companies involved in this and each of them were able to get the issue resolved.
Business Response
Date: 04/05/2023
April 5, 2023

BBB Case # ********
*******************

This is in response to the complaint filed against Toyota Financial Services (TFS) by ******************* regarding their request to remove the credit inquiry on the reports for ***************** and/or *******************.

It is important to know that Toyota Motor Credit Corporations (*****) inquiries into a consumers credit are permitted based on a completed credit application submitted to us by a dealership, which authorizes us to investigate credit history. To best assist, we ask that you please contact *********************** Toyota,for a copy of the credit application. Our records reflect this is the dealership you visited on November 18, 2022; therefore, the credit inquiry is valid.
Per the Fair Credit Reporting Act (FCRA)TFS is required to report to the Credit ****************** true and accurate information. We are unable to remove the credit inquiry for *************** or ********************
We understand that this is not the response you hoped to receive; however, we hope through explanation to have resolved this matter. Should our Customer have any further questions we ask them to please contact us at ************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Customer Answer
Date: 04/06/2023
I am rejecting this response because: I have asked Toyota Finance for a contact within their company to reach out to regarding this complaint and they have provided none. I have had the worst time trying to reach someone in their company and regarding reaching out to ***********************, I have been in contact with the dealership several times and they were asking me who I talked to at Toyota Finance. I am frankly sick and tired of the run around of this company. I need a contact to call me at my number provided: ********** ASAP.
Business Response
Date: 04/27/2023
April 27, 2023
BBB Case # ********
*******************
This is in response to the additional correspondence received from ******************* regarding their request to remove the credit inquiry on the reports for both ***************** and ******************** Additional information from the dealership has come to light and therefore allows us to update the credit inquiry in dispute.
With respect to ****** and ******************* credit profile, it is important to know to allow up to 45 days for the CRAs to update their records accordingly. If ******************* has any questions or concerns regarding the CRAs timelines, we have included their contact information below:
Equifax: PO Box ******, *******, ** 30374 **************
TransUnion: PO Box ****, ******** ** 19022 **************
Experian: PO Box ****, *****, ** 75013 **************
Innovis: PO Box ****, ********, ** 43216 **************
Please know TFS strives for excellence in Customer satisfaction. If you have any additional concerns, we ask that you work with the appropriate management hierarchy at the dealership for additional solutions to this matter.
We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission.
Customer Answer
Date: 04/27/2023
I am rejecting this response because:
The business was unclear in their wording on whether or not these inquiries were going to be removed. If I can get confirmation that these will be removed then we should be good. I cannot agree with the business response until this has been stated plainly.
Thanks.
Customer Answer
Date: 05/05/2023
I am not sure why BBB closed this complaint when it wasnt resolved. I was waiting on a response back from the company to clarify their explanation. BBB has therefore wasted my time and the other companies time and will require me to submit another complaint wasting even more of my time. I am not satisfied with this course of action at all by BBB and it seems like you folks just wanted to clean up the files and waste the consumers time.
Customer Answer
Date: 05/05/2023
This complaint has not been resolved "satisfactorily" as you like to put it.
Business Response
Date: 05/08/2023
May 8, 2023

BBB Case:********
Contact Name: ********************

The ***************** of Toyota Financial Services (TFS) is in receipt of the follow-up correspondence received against Toyota Motor Credit Corporation (****) and TFS regarding ************ request to remove the credit inquires on the reports for both ***** and ********************

We did attempt to reach our Customer, on April 28, 2023, via phone. Our attempt was unsuccessful, and a voicemail was left with instructions on how to reach us. As stated in our previous response, additional information from the dealership has come to light and therefore allows us to update the credit inquiries in dispute. As a reminder, please allow up to 45 days for Credit ****************** to update their records accordingly.

For additional peace of mind, and your records, we have uploaded the confirmation documents provided by TFS confirming the request to remove the credit inquires for both parties was submitted. Please see attached letters for Experian, Equifax, TransUnion and Innovis.

Please know Toyota Financial Services strives for excellence in Customer satisfaction.If there are any additional questions regarding this concern, please contact us at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.
Customer Answer
Date: 05/08/2023
I have reviewed the business response and accept this resolution.
The attached documents were exactly what we needed to get this resolved to our satisfaction. Thank you to the BBB and those involved at Toyota Financial for getting this matter resolved.
*******************

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Toyota Motor Credit Corporation is NOT a BBB Accredited Business.