Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Toyota Motor Credit Corporation has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  4 Gatehall Dr Parsippany, NJ 07054

• 

  Toyota Financial Services

  500 Kehoe Boulevard Wheaton, IL 60187

• 

  Toyota Financial Services

  P.O. Box 5855 Carol Stream, IL 60197

• 

  Toyota Financial Services

  PO Box 9550 Cedar Rapids, IA 52409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I wanted to do is pay cash for my car, but Toyota wouldn't let me so I had to finance for which I did not want to do, but I just wanted the car, I was waiting 1 year 1/2. To finally get a car on this day 2/2/2023 The was a car available. So I ended up having to pay more money, cause they made me finance, and they charge interest from day 1, not on the day, your payment is do. Is this right?

  Customer Answer

  Date: 03/27/2023

  I decided cancel my complaint, cause life is to short.  Had enough of their **** business practices, you may list my complaint on your website, however I decided to cancel further
  corespondence with them.

  However if they would like to give back my ******, ok but I dont believe they will, because they really are greedy, cause they lost money.  My bill is paid off with them!

  Im so glad!!!

  Thank you and Sincerely,

   

  *********************

   

   

  Business Response

  Date: 03/27/2023

  March 27, 2023
  
  BBB
  ********************* ******
  2022 Toyota Prius
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) and Toyota Financial Services (TFS) by ********************* ****** regarding her concerns with financing her vehicle.

  Our records reflect ********************* ****** has also filed a complaint with the Consumer Financial ***************** (****) regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** Please know, a response will be provided to the **** on or before April 7, 2023. We understand time is valuable, and we appreciate our Customers patience while we thoroughly review their concerns.
  
  We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission.

  Customer Answer

  Date: 04/04/2023

  I have reviewed the business response and accept this resolution. I decided cancel my complaint, cause life is to short.  Had enough of their **** business practices, you may list my complaint on your website, however I decided to cancel further corespondence with them.

  
  However if they would like to give back my ******, ok but I dont believe they will, because they really are greedy, cause they lost money.  My bill is paid off with them!
  
  Im so glad!!!

  Thank you and Sincerely,

  *********************

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a car accident on 5/1/**22 with total loss, the vehicles caused the accident took 100% liability, however the person has only 1.5k liability with State Farm. Thanks to the help from BBB, finally, we got $8459.78 from State Farm paid to Toyota Motor Credit Corporation on Jan **th, **23. We knew that $8459.78 is not enough to cover the payoff amount for our Toyota **** Camary, we are waiting for Toyota to update our online account to reflect our remaining balance. We try to pay off the car, so we can get the title to sell the car since we can't store the car in carshop and pay storage fees. But Toyota did not update our account in a timely manner, we don't know the remaining balance. We called their number ************* several times. They kept telling us that we need to wait and called back in one week. We called a few times for the next following weeks, they asked us to call back again. Then last Friday, on March 17th, when we called Toyota again, the first person who answered the phone told me that they did not receive the check. I called State Farm, they clearly stated that the check was sent on Jan **th, **23 and the check got paid on Feb 14th, **23. Then I called and spoke to the second person, she said that we might send the check to the wrong address and they needed us to send them proof of the check to their email ********************************************** (******************** was where our check went) to do an investigation of the issues. I emailed them the check image, the check image has our claim # **-33N6-31T and total loss date 5/1/**22 which was the information we gave to Toyota after the accident. Then I called Toyota again to make sure they got the check images, and the person apologized for taking the money a month ago but not updating the account, she said her supervisor will call me. Today I called Toyota again for an update and would like to speak to a supervisor, they said no supervisor was available and they did not receive the check image. Excuse me?

  Business Response

  Date: 04/04/2023

  April 4, 2023
  
  BBB Case # ********
  Funing Cen
  Account Number: ***********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) and Toyota Financial Services (TFS) by Funing Cen regarding their request for validation of debt.
  
  TFS would like to properly address their request and we appreciate your patience while we have reviewed your account. We have confirmed that the total loss check was received at the third party address for ********************. Their process is to cash any check received and forward the funds to the correct party. We have reached out to the company to learn the status of their check to TFS, but, as of the date of this reply, we have not received an update from the company.
  
  Our *********************** Team has again reached out to ********************* for an update and will continue to follow Funing Cens account.We will contact the customer via telephone to advise when a resolution has been completed and the account updated to reflect the posting of the total loss check. Once the funds are posted we will be happy to review the remaining balance and adjust for any additional accrued interest to ensure that Funing Cen is not penalized as a result of this delay. Please expect to hear from us in the next 5 business days or less.
  
  We realize this is not the reply that Funig Cen hoped to receive, but hope, by assuring a follow up phone call, to have provided an acceptable response. Should our Customer have any further questions we ask them to please contact us at ************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  

  Customer Answer

  Date: 04/13/2023

  I am rejecting this response because the check was cashed by their 3rd party, ******************** on February 14th, 2023 which was almost two months ago. After we filed the complain with BBB, Toyota Credits Corporation called me once and left a voicemail for me to call back. When I called back, they did not even know why they called me. They did not know how long their investigation will take either. However, for our end, we need to pay the storage of our total loss car. We could not afford the financial burden that is caused by others' responsibility. They kept asking for patient, but who will handle our stress? We greatly appreciated BBB acts as third party to help solving this issues. 

  Business Response

  Date: 04/25/2023

  April 25, 2023
  
  BBB Case # ********
  Funing Cen
  Account Number: ***********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) and Toyota Financial Services (TFS) by Funing Cen.
  
  After a thorough review of the account, the payment from the insurance company has posted to the account.  With that, the remaining payoff as of the date of loss is $3,038.61. TFS will be back dating payments made as well, which will remove the interest paid on the account.  The above amount is considering the interest credited back to our Customer. 
  
  Please know, once TFS receives the remaining payoff of $3,038.61 any remaining balance will be waived and the account will be closed. A Supervisor did reach out to our Customer to confirm the above information and notified our Customer of what to expect moving forward to assist with their concerns.
  
  Please know TFS strives for excellence in Customer satisfaction. If our Customer should have any additional questions regarding their TFS account, we ask that our Customer please contact our ************************** at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  Customer Answer

  Date: 04/25/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 08/10/2022 The amount of money you paid the business: $23183 Discrepancy amount: $1638 What the business committed to provide you?: Loan Lender. Payoff of mentioned full amount of the previous old car auto loan account and open a new auto loan account after a car trade-in. What the nature of the dispute is?: Incorrect loan payoff amount by the Toyota dealer and Toyota Financial Services. The actual amount that is paid towards loan payoff is only $21,545.04. The dealer claims that the matter has been resolved,however, I have observed a discrepancy of $1638 which I believe should be refunded back as a direct deposit or paid towards the new account loan principal. Whether or not the business has tried to resolve the problem?: Despite multiple attempts to contact both the dealer and Toyota Financial Services, I have yet to receive a response. I also got a false promise from a TFS(Toyota Financial services) representative that the amount will be paid towards the loan balance of new account and matter will be resolved.Account number: **********

  Business Response

  Date: 03/28/2023

  March 28, 2023
  BBB Case # ********
  *********************************** Rai
  Account Number: ***********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by *********************************** Rai.
  Toyota Financial Services (TFS) understands the frustration; however, it is important to understand that Toyota Financial Services relationship to Toyota of ********* is that of a financing source, similar to a credit union or a bank,and the dealership is an independent business entity over which TFS has no control.  TFS is not involved in the negotiation process between customers and the dealership and solely relies on the terms and conditions that appear in the written contract. Additionally, TFS has no ability to confirm or deny allegations concerning verbal representations made between you and dealer with respect to the underlying complaints. 
  Our records indicate *********************************** Rai entered into a Retail Installment Sale (contract) in the ******************* on March 30, 2022. The contract was for 60 monthly payments of $431.24, with the first payment due May 14, 2022 and each additional payment due on the 14th of each month and maturity date of April 14, ****.
  Upon review of ********************************* Rais concerns, we contacted the Area Sales Manager (ASM) of Toyota ********* who personally contacted the General Manager (GM) of the dealership, **********************  **************** advised that they are familiar with your concerns, they advised that with some research, they owe you a check in the amount of $320.04. They confirmed this check was previously sent to you; however, it was not cashed. They have agreed to reissue the check ********************************* Rai can expect to receive in approximately seven (7) to ten (10) business days from March 29, 2023. They also confirmed they have reviewed the contract with ************************************* and attempted to further follow up, to ensure their understanding of the terms.
  
  We ask that that *************************************** works with the appropriate management at Toyota ********* if they have further questions.
  TFS realizes this may not be the response **************************** was hoping for, but we hope to have settled this matter amicably. If they should have any additional questions or concerns, they may contact our ***************** directly at **************,Monday through Friday. Toyota of ********* at ************** if for any refund questions.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

  Customer Answer

  Date: 04/03/2023

  I am rejecting this response because: 

  I agreed to pay the monthly sum of $439.91 and not any other costs. Toyota ********* can't just pay themselves and adjust from my loan payoff amount. 
  Please suggest a new contract for the same. 
  Thanks. 

  Business Response

  Date: 04/20/2023

  April 20, 2023
  BBB Case # ********
  *********************************** Rai
  Account Number: ***********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by *********************************** Rai.
  It is important for *********************************** Rai to understand that our position remains the same, Toyota Financial Services relationship to Toyota of ********* is that of a financing source, similar to a credit union or a bank, and the dealership is an independent business entity over which TFS has no control.  TFS is not involved in the negotiation process between customers and the dealership and solely relies on the terms and conditions that appear in the written contract. Additionally, TFS has no ability to confirm or deny allegations concerning verbal representations made between you and dealer with respect to the underlying complaints. 
  We ask that that *************************************** works with the appropriate management at Toyota ********* if they have further questions in regards to amount agreed upon signing their contract.
  TFS realizes this may not be the response **************************** was hoping for, but we hope to have settled this matter amicable. If they should have any additional questions or concerns, they may contact, Toyota of ********* at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ****-C , the amount is incorrect, I received a settlement with a lower amount , and I paid the lower amount. Now , they have sent me this ****-C with amount that I don't know nothing about. I have called Toyota place in danville ******** ***** on 3-21-23, they gave me ************** to call about the ****-C , I talked to 2 people , the first one hung up on me and then I called back and this lady gave me number ************** to call and ask about the ****-C. When I called ****** answered the call and I asked him about the ****-C and told him I think it was wrong, I told him someone called me and did a settlement with me , the gentlement seen that and said from the original amount of $5413.63, it left $1,624.09. But, I told him if its a settlement and they wrote it up and I accepted it , it should be finish with, I shouldn't have gotten a ****-C from the Toyota Corporation. ****** said he have to send the request to another department that don't have a telephone number and said they have to call you back when we find a discrepancy , I think this company needs to call me at ************ or the better bureau so I can complete my taxes for this year , and I should of gotten a paper with interest on it so I can put that on my taxes.

  Business Response

  Date: 03/28/2023

  March 28, 2023
  
  BBB Case #********
  ***************************
  Account No: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by ********************************
  
  
  We regret to learn of the circumstances that caused ****************** to reach out, regarding this matter; however, we respectfully ask ****************** to contact ************************* at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,TLT, and their securitization affiliates.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my vehicle and cancelled all my extended warranties back on Feb 9th,2023. I am expecting a reimbursement check for approx $3600.00 for these cancelled services. Every time I call they give me the run around about where my reimbursement is. What is going on we are very loyal Toyota customers but this is very discouraging.

  Business Response

  Date: 04/03/2023

  April 3, 2023
  
  BBB Case # ********
  *******************
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) and Toyota Financial Services (TFS) by *********************** regarding the refund status for the cancellation of multiple Voluntary *************************************** Upon review of our Customers concerns, three (3) refund checks have been issued and mailed to the system address on file. The refunds are issued in the amounts of $671.31, $2,257.19 and $738.90 and have been mailed out via **** as of 3/20/2023.
  
  TFS strives for excellence in customer satisfaction, If ************** should have any further questions regarding the status of the refunds and/or their TFS account,our Customer may contact our ************************** directly at *************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize the company to take a double payment from my account. They took payment twice, the same day directly from account. I need the funds returned asap. There's no service department to call at this time. My account is now empty.

  Business Response

  Date: 03/27/2023

  March 27, 2023
  
  BBB Case ID ********
  ***********************
  Account Number: **********
  
  This response is in regards to the complaint filed against Toyota Motor Credit Corporation (****) and Lexus Financial Services (***) by *********************** regarding the payments of the above referenced account.
  
  Regarding our Customers concern of *** drafting a double payment, on March 2, 2023 a payment was scheduled via our mobile app to post for March 16, 2023 for $837.74.  Additionally, a second payment was scheduled via the Lexus Financial website on the payment due date of March 16, 2023, also for $837.74.  Both the *** mobile app and website are 100% Customer driven and *** is unable to schedule payments using those methods on the customers behalf.  On March 23, 2023, the financial institution the Customer scheduled both payments through returned/reversed one of the payments.   
  
  The account is reflecting as current with the next payment due scheduled for April 16, 2023, for the contracted payment amount of $837.74.
  
  Please know *** strives for excellence in customer satisfaction.  If our Customer should have any questions or would like to discuss the payment history in detail, we ask that they contact our ************************** directly at **************,Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  
  

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a **** Toyota 4runner TDR pro. Originally we placed a order for the vehicle in February of 2021 at ******* Toyota **** 17M, *********** **. A deposit of $500 was paid and we were told we would be contacted in 6 months to give us the status of the vehicle. 9 months later we contacted the dealership to find that our order was never placed and the vehicle was never ordered. A refund was also not issued at the time. We then contacted Toyota Corporate, they apologized and then contacted other dealerships in order to help find the vehicle we wanted. Around November of 2022 we contacted ******** Toyota 218 Route 17k, ********, ** because they had the vehicle. We were told the vehicle had to be purchased by the end of the year. Initially we were in the process of securing a loan through our own financial institution but Toyota of ******** insisted it needed to be sooner and essentially pushed us into signing a loan with their own financial resources or the vehicle would be sold to another customer. We received the vehicle December 22nd 2023 and were assured we would be able to use our own loan to pay off the one opened with Toyota financial. As of March 14th 2023 we have made numerous attempts to pay off this loan to have all the attempts fail not due to lack of funds on our end (we have proof as do they of these attempts) We've been in constant contact with Toyota Financial and our banking institution. Toyota has been no help and tell us to continue to make regular payments or face a default on the loan while we have a check for the total pay off amount in the mail on the way to them. The check was sent to them February 27th, 2023 and as of today March 14th ***** they are saying they still have yet to receive the check. We've filed multiple complaints with Corporate and as of today received the refund of $500 on the original vehicle that was never ordered again after multiple attempts of trying to contact the dealership to be blown off.

  Business Response

  Date: 03/27/2023

  We have reviewed your account. We initially received a payment for $1046.43 on March 10, 2023. On March 14, 2023 we received funds in the amount of $59,232.17 which generated the overpayment on your account. After the check was sent, we were notified that your payment for $1,046.43 was not honored by your bank which cased your account to reopen and the stop payment on the initial overpayment refund.

   

  An additional payment of ****** was posted to your account on March 15, 2023 and was subsequently returned on March 18, 2023 causing the additional stopped overpayment refund check.

   

  *******, we realize that your intention is to pay off your account; however, the account remains open as a result of the checks that have not been honored by the financial institution. As a measure of courtesy and in deference to the frustration you have experienced as a result of this transaction, we have credited your account $70.00 to cover the cost of the bank charges. As you agreed to pay interest by signing the contract we decline to waive the remaining amount due on the account. Please remit the remaining payoff of $438.04 which is good thru April 3^rd, 2023.

   

  We realize this is not the resolution you hoped to achieve; however, we hope to have settled this matter amicably.  Please know *** strives for excellence in its customer satisfaction. If you should have any questions regarding the *** account, please feel free to contact our ************************** at **************.

   

  We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission.  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

  Customer Answer

  Date: 04/18/2023

  So in an effort to move forward and keep the vehicle out of collections we paid the amount of interest left on the account. Recently we have received another email claiming we owe another $83 to close out our account. My initial payment was accepted and removed for my account. I paid the total listed on the account and they're now saying we owe more towards the interest after payment was accepted. 

  Business Response

  Date: 04/27/2023

  April 27, 2023
  
  BBB Case # ********
  ***************************
  Account Number: ***********
  
  This is in response to the additional correspondence regarding the outstanding balance of $83.31 on the account for the ************. 
  
  Toyota Financial Services (TFS) recognizes and appreciates our Customers making the effort to pay off the above referenced account. It is important to know the remaining balance is accurate and reflecting correctly; however, as a measure of courtesy we will be waiving the remaining balance due of $83.31.
  
  Please know TFS strives for excellence in Customer satisfaction. If our Customers should have any questions regarding their TFS account, we ask that they contact our ************************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was WRONGFULLY repossessed by Toyota Finacial Services on Monday, March 13th, 2023. My account has had administrative errors since Dec. 2022. In Dec.2022, I received a Notice of Plan to Sell Property however, I was in full possession of my vehicle. I contacted TFS where I was not helped, instead, I was transferred over and over again. It took my mother and myself several calls to several different TFS phone numbers before we were helped and could make a payment. However, My car was never repossessed, yet I continue to receive letters from TFS stating that the vehicle has been sold at auction and the ************* cancelled. Again, I was still in possession of my vehicle up until 3/13/23 when it was wrongfully repossessed My account was reflecting 29 days past due, which was incorrect due to the admin. errors and that was not address nor the repo fees that should not have occurred. My vehicle WAS NOT out for Repo .Now, my car has been gone for the past 3 days and I have not been able to reach ANY MANAGER to call me back .I spoke with an extremely/disrespectful TL by the name of ******- who did absolutely nothing to assist me yet, blamed me for the error. When I asked to speak with a manager above her, she stated I could not and that they were in a meeting. She advised someone would call me back in 72 hours. Meanwhile, I cannot get to my car, get to work, my children's medicine is in there, my storage keys, I had to take a leave from work because I am a delivery driver and now have no vehicle .I am a single mother, losing income, carseats are also in the car. All ****** offered me was the agent's phone number which was invalid. No one followed up, apologized, and now I am expected to jump through hoops of a repo. They would not even bring the car back for me. TFS is doing NOTHING for me and causing financial burdens and stress. TFS admitted wrongful repo but will not assist in making the wrong right. I am single mother unavailable to work now.

  Business Response

  Date: 03/28/2023

  March 28, 2023
  
  BBB Case # ********
  ***************************
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) and Toyota Financial Services (***) by *************************** regarding the repossession of their vehicle and their request to rectify the information furnished to the Credit ****************** (CRAs).

  First and foremost, **** and Toyota Financial Services (***) would like to extend an apology for the frustration endured by ************** regarding their experience with Toyota Financial Services.  Upon review of ******** Lynchs account, *** confirmed the vehicle was repossessed due to an inadvertent error; therefore, *** has granted a credit the account in the amount of $1,440.32 which will remove the repossession fees and make the account current. Your next payment will be for the regular amount due of $365.16 on April 4th, 2023.  We have also waived the late charges on the account of $50.00.

  It is important for ************** to know that *** makes every attempt to positively respond to all of our Customers and we are required by Federal Law to report all information accurately to the CRAs based on our Customers payment history. As a result, the two (2) previous repossessions reporting are accurate and will remain on the credit profile; however, as of March 27, 2023, a correction has been made in regard to the repossession from March 13, 2023 to update the CRAs to ensure accurate reporting. 

  *** strives for excellence in customer satisfaction. In addition, weve sent a token of our appreciation under separate cover.  If ************** should have any further questions or concerns regarding the *** account, we ask that our Customer please contact our ************************** directly at **************,Monday through Friday.

  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently I am making car payments for my 2023 Toyota Sienna. I pay through Toyota financial services and I do so online. I have automatic payments set up, but in the month of February there was only 28 days so I made a car payment on the 24th and canceled my auto payment for that month because I was making my payment earlier. To my surprise I was charged twice which made me angry. I called up Toyota financial and told them what had happened and after about ***** minutes of carefully explaining and giving information to have the second payment refunded to my account it wasn't. I call back about 2 weeks later wondering where my refund is because I had to make payments to other things and it wasn't there leaving me to pay late fees for my other bills. I called Toyota Financial again to see why haven't I gotten my refund back and they said they don't have any record of that representative setting up a refund for the second payment. I was so fed up at this point and told the representative that I wanted something done about this and she said all she could do was refund my money and that would take 10 days. I asked to speak to a manager and she said that she will have her manager call me back the same day to see if there's anything she could help me with. Maybe some kind of reimbursement since it is their fault. I didn't get a single call from them that day. This company has had a bad reputation and I regret purchasing from Toyota and if they don't have any responsibility to make this right, I'll voice my opinion towards this so far- terrible company.

  Business Response

  Date: 03/18/2023

  We have reviewed the follow-up contact filed by the Guest. We regret to hear of the inconvenience reported by the Guest.
  
  To best address the Guest's concerns, we will need to refer the customer to the ******************** institution that administers the lease or loan. If this is through Toyota Financial Services (TFS), please contact TFS directly at ************** for further assistance. If the customer leased or financed the vehicle through a company other than TFS, please contact the respective financial institution for further assistance.
  

  Customer Answer

  Date: 03/23/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response I got from this company is just pathetic. I'm complaining about their terrible customer service just to be told to call customer service. You guys figure out what your company has done wrong and you guys come correct with me because since day one, you guys been doing everything completely wrong.

  Business Response

  Date: 05/09/2023

  May 9, 2023
  
  BBB Case:********
  Contact Name: Hoa ****    
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their refund.
  
  Our records reflect on February 27, 2023, and February 28, 2023, Hoa **** scheduled payments of $796.42 each to apply to their Toyota Financial Services account towards their February 28, 2023, and March 30, 2023, payments. Our records do not reflect a refund due because their April 30, 2023, payment was canceled by our representative at their request on March 30, 2023. We have attached the payment history for their review. Our records reflect next payment due is May 30, 2023, for $796.42. We respectfully decline to refund; that action would result in making their account past due.
  
  It is important for them to know our office attempted a call twice on the date of this response; however, they were unable to hear **.
  
  We realize this may not be the response Hoa **** desired but hope our above reply has resolved this matter amicably. Please know Toyota Financial Services strives for excellence in our customer satisfaction. If there are any additional questions regarding this concern, please contact ** at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Initial Complaint

  Date:03/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  re: Loan number ********** 2015 Toyota Rav4This vehicle was totaled after I was involved in an accident caused by a hit and run driver. The driver hit the car behind me and then pushed me into a stopped bus. My vehicle was determined totaled and my insurance paid under the uninsured/underinsured motorist coverage I have on my policy. I was in constant contact with Toyota Financial to make sure this was handled. Once insurance made the payment, I received a letter that the contract was closed and there was a zero balance. About a month later, in early October, I received a letter that just under $100 was owed. I called Toyota Financial and they weren't sure what was going on but told me to send in copies of the letters I received. Which I did. I never got a response and hadn't heard anything else from Toyota. So, I called in November hoping to hear that the account was now at zero like the letter stated it was. The representative said that it was still showing as owed and that she didn't know if the documentation was still being reviewed but she didn't see anything in the account about it. I decided to send in a payment since it wasn't a lot of money. The payment wasn't cashed and so I called again in December. That representative checked with her manager and the manager said to maybe wait another couple of weeks to see if it was all being held up due to the documentation sent previously. I asked to just pay the amount over the phone. Which they didn't recommend, but allowed me to do. I was very surprised to then see a couple of weeks later that my husband and I both have that small balance under $100 listed as a charge off on our credit reports and also that the account was settled for less than the full amount. This account wasn't ever charged off. This account was never settled for less than the balance, in fact I likely overpaid the account by $97.

  Business Response

  Date: 03/28/2023

  March 28, 2023
  
  BBB Case #********
  *******************
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) and Toyota Financial Services (TFS) by *******************, regarding their request for validation of debt.
  
  TFS would like to properly address their request; however,based on the information provided in the complaint we ask that ************** provide additional information to allow us to further assist.  We did attempt to reach our Customer on two different occasions via the phone number we have on file but were unsuccessful.  To allow us to research the account further, TFS is requesting a front and back copy of the cashed check to be sent to us via FAX ************.
  
  Should our Customer have any further questions we ask them to please contact us at ************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  Customer Answer

  Date: 03/28/2023

  I am rejecting this response because:   
  I have printed and submitted the notification from **************** showing the payment sent to you. Clearly you have it because it posted to the loan except for the last small $96 balance. I cant provide the insurance check because I dont have access to their bank records. As for the payment I made, you never cashed the first check I sent. I then called and made a debit card payment over the phone with them. I would like to add, that representative spoke to their manager who wanted me to keep waiting on my check being cashed. Saying that the posting might be slow. I chose to make the payment anyway since it was such a small balance. For my efforts? My husband and I get a charge off marker on our credit. I hate to think what wouldve happened if I took your managers advice and didnt make that additional payment over the phone.

  Customer Answer

  Date: 04/12/2023

  ***** with Toyota customer care contacted me twice regarding this matter and my phone apparently thought she was spam. I found the messages this morning when listening to another message. I left a message but wasnt called back and it wasnt a direct number for her. I tried again this afternoon and now it says the office is closed. I will continue trying but would appreciate ***** or another representative getting back in touch with me. What they are reporting is not correct and the fact that they continue reporting it incorrectly and even saying its verified correct on my husband and my credit reports is unbelievable. They shouldnt be able to do this. I hope to hear back soon. Thank you

  Business Response

  Date: 04/20/2023

  April 20, 2023
  
  BBB Complaint ID: ********
  *******************
  
  Toyota Motor Credit Corporation (****) and Toyota Financial Services (***) is in receipt of the additional correspondence regarding the complaint filed by ******************* regarding their request for validation of debt.  We have attempted to reach our Customer by phone and have been unsuccessful. 

  We regret to learn ************** is dissatisfied with our previous response. Based on our review of the account, our position remains the same.  *** would like to properly address the request from our Customer. We ask our Customer please provide additional information so that we may assist. *** is needing the front and back copy of the cashed check from November of 2022 for the amount of $92.01 to cover the deficiency balance on the account for further research.

  Our records reflect, per **************** response from March 28, 2023 to the BBB, as for the payment I made, you never cashed the first check I sent.  If ************** can provide the documentation showing the check was cashed by ***,wed be happy to research further. Otherwise, payment for the $92.01 was not received until after December 9,2022, after the account was charged off. The deficiency balance notice sent advised of payment needing to be received within 10 days from November 2, 2022. The charge off was effective for December 8, 2022.

  With respect to your credit, it is our understanding that you may have the option to add a 100-word Consumer Statement to your credit profile. This statement may explain the circumstances that caused the occurrence.  Please contact the following agencies to learn more about this option:

  Equifax Credit 
  PO Box 740256
  *******, ** 30374
  **************

  TransUnion
  PO Box 2000
  ************************************************************
  **************

  Experian
  PO Box 2104
  *****, ** 75013
  **************

  Innovis
  PO Box 1358
  ********, ** 43216
  **************

  Please know *** strives for excellence in Customer satisfaction, and we make every attempt to positively respond to all of our customers.  We understand this is not the response you were seeking but hope this explanation provides clarity on the resolution.  If you should have any questions regarding the *** account, please feel free to contact our ************************** at **************.
  
  We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission

  
  

  Customer Answer

  Date: 04/20/2023

  I am rejecting this response because:   
  Ive been trying to reach ***** from your corporate customer service area and we keep missing each other. She tries a couple of times a week. The line is not serviced and so I have left multiple messages since nobody in that department can actually receive a call. 
  

  I contacted customer service wondering if I had a wrong number for ***** and that person was more helpful than anyone else. She stated that she thinks the account was put in a charge off status in error. She said that Toyota does record calls but didnt know how long. Id love for someone to listen to the call when I demanded I make the payment of $93 since Toyota hadnt cashed that check in over 30 days. 
  

  it is extremely poor that you are asking me to provide a canceled check from the insurance company that they wont give me. Its not even in dispute! You received it. I cant provide a canceled check for the check I mailed because you never cashed it either because you didnt know what department was to cash it, it was never owed, or maybe the mail was lost. Regardless, it was me following up and demanding you then take an electronic payment which was done with your representative against your managers wishes. And Ive provided that documentation to your credit area multiple times. And thats not even in dispute! You show a zero balance. But you are reporting this account as charged off and it never was!!! Nor was it settled for less than the the full balance. 
  

  This has all been an extremely poor experience and I want this fixed. Im about ready to report this to another consumer group or maybe the attorney general. The fact that you wont resolve this major error or even have someone that can communicate back on a regular basis is just outrageous.