Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Toyota Motor Credit Corporation has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  90 Crystal Run Road Suite 310 Middletown, NY 10940

• 

  Toyota Financial Services

  11625 Rainwater Dr STE 200 Alpharetta, GA 30009

• 

  Lexus Financial Services

  P.O. Box 4102 Carol Stream, IL 60197

• 

  Lexus Financial Services

  1111 22nd St Oak Brook, IL 60523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about June 20, 2022, I enrolled in auto-pay to pay off my lease agreement. Upon enrolling, there is an option to enroll for a specific time frame or until the end of the lease term; I selected end of my lease term, which is June 2023. Payments have been coming out of my account on the 20th of each month. Without my consent or knowledge, the autopay option was turned off. No one has access to my Lexus Financial website other than myself. I checked my credit score and it is down 60 points. I looked further into it and it stated it's due to missing 2 payments on my car lease. I called Lexus financial and spoke with a manager on a recorded line. I expressed my frustration and he kept blaming me stating I turned it off. My last login to the Lexus financial site (aside from today, 3/9/23) was back in June of 2022. Manager kept blaming me stating this is my fault and responsibility that I turned off the auto-pay. I asked him for proof and he said I'm in charge of the website. If there was a payment missing, I usually will receive a call, or if I turned off the autopay, I should receive a confirmation. I never received a phone call about my payment and I do not have any confirmation that auto-pay was turned off BY ME. This was done without my knowledge and consent and they are in breach of agreement at MY COST. The manager, ******, proceeded to argue and lie to me stating they attempted to call on 1/24 to tell me about the payment but I said I'm at work and can't talk. Earlier he stated they don't call about missing payments. I recalled the conversation and it was regarding my lease-end option. IT HAD NOTHING TO DO WITH MY PAYMENTS. Tyota Motors/Lexus needs to be held accountable for this. My credit is ruined, I'm behind on payments and I have late fees.

  Business Response

  Date: 03/14/2023

  March 14, 2023
  BBB Case #********
  *****************************
  
  Lexus Financial Services (LFS) is in receipt of the complaint filed by ********************************* regarding his claims of inaccurate credit reporting.
  
  Our records indicate ********************** entered into a Closed End Motor Vehicle Lease Agreement with Lexus Financial Services (LFS) on June 9, 2020, for the purchase of a 2020 Lexus UX200, with 36 payments of $365.38 beginning June 9, 2020.
  
  Please know that TFS makes every attempt to positively respond to all of our customers and we
  are required by Federal Law to report all information accurately to the Consumer Reporting
  Agencies (CRAs) based on our customer's payment history. As a result, the late payment of January 2023 will remain on his credit profile because his account was past due for that month. We have included a copy of ************************** payment history for his review.
  
  It is important for ********************** to know our website is 100% customer driven. Our records reflect ********************** set a recurring payment from June 23, 2022, and set to expire on December 21, 2022; therefore, although he didn't log in until March 2023, LFS was unauthorized to continue to withdraw automatically.
  
  It is our understanding that ********************** may have the option to add a 100-word Consumer Statement to his credit profile explaining the circumstances that caused this occurrence. ********************** may contact the following agencies to learn more about this option:
  
  Equifax: PO Box ******, *******, ** ***** **************
  TransUnion:PO Box ****, ******** ** ***** **************
  Experian:PO Box ****, *****, ** ***** **************
  Innovis: PO Box ****, ********, ** ***** **************
  
  With respect to ****************** website concerns, our records reflect, he advised *****, MFS Supervisor, on November 15,2022 about his new account not being linked; however, this was after his September payment was already past due, and our records reflect his account has been linked as of November 23, 2022. It is also important for ****************** to know he can consider alternative payment options, such as bill pay direct from his bank, and mail a check or money order.
  We understand this may not be the response ********************** had hoped for; however, we hope to have settled this matter amicably. If Mr. ********* should have any other questions or the contract documents provided herein, he may contact our ************************** at **************.
  We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response.
  
  See Attachment/File: Payment History.pdf

  Customer Answer

  Date: 03/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This research and response is irrelevant. I'm not sure who ****************** is but that is clearly not my account. I spoke with the resolution department this week and they are also giving me different information about how I canceled recurring payment on 11/20/2022 but my payment still went out "automatically" on 12/20. I selected the option to end autopay at the end of my lease term which is June 2023. They claim I selected the option "until end of the year" that option does not even exist. Please see the photo attached. I need IT department to actually do their job here and check what happened.
  See Attachment/File: 0EBEDA6C-1A3C-4967-877C-97904D75135B.jpeg

  Business Response

  Date: 04/20/2023

  April 20, 2023
  BBB Case #********
  *****************************
  
  Lexus Financial Services (LFS) is in receipt of the follow up complaint filed by ***************************** regarding their claims of inaccurate credit reporting.
  
  Our position remains the same, while *****************************, did not perform an additional log into the website to  cancel the recurring payment, they did set the recurring payment to start June 23, 2022 and end December 21, 2022 for the 20th of each month; therefore, LFS was not authorized to continue to withdraw automatically, for January 20, 2023 causing the credit ****er for January 2023 to be valid as the payment history reflects. It is important for ***************************** to know the option to add a 100-word Consumer Statement to their credit profile explaining the circumstances that caused this occurrence is still available.
  
  We sincerely apologize for the inadvertent error in including, in our response dated March 14, 2023, information not pertaining to ********************* account.This is not correct information and should not have been included. We regret any inconvenience this may have caused you.
  We understand this may not be the response they had hoped for; however, we hope to have settled this matter amicably. ***************************** should have any other questions they may contact our ************************** at **************.
  We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Initial Complaint

  Date:03/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Toyota Financial Services to pay off my lease and purchase my vehicle. On February 27, 2023 they sent me the paperwork to send along with a cashiers check. On February 28, 2023 I sent the paperwork and cashiers check via *** Second Day Air. On March 1, 2023, the check and paperwork were delivered to Toyota Financial Services. I checked my account daily and no activity occurred. On March 3, 2023, I filled out an online support form to inquire. On March 6, 2023, after receiving no response, I commented on the support case asking why I was not getting a response. On March 7, 2023, after still receiving no response, I called Toyota Financial Services. They informed me that they changed the mailing location, but "forgot" to update their forms with the correct address. They were unable to tell me anything, and could not even confirm that they had received the payoff, even though I had proof of delivery from ***. It is now March 10, 2023 and they still have no idea where my cashiers check is. The only resolution they had to offer, after having physical possession of my payoff for 6 days, 4 business days, was that they would email another department. No expected date of resolution, just we're going to fire off an email and hope they respond. It is unacceptable in this day and age for a financial institution to lose someones money for a week and not be able to off any sort of resolution.

  Business Response

  Date: 03/27/2023

  March 24, 2023
  BBB Case # ********
  *************************
  Account Number: *************
  
  This is in response to the complaint submitted against Toyota Motor Credit Corporation (****) by **************************
  
  Our records reflect that on March 15, 2021 ****************** signed a Closed-End Motor Vehicle Lease Agreement for a 2021 Toyota Tacoma.  By signing the agreement ****************** agreed to make payments of $347.25 each month beginning on March 15, 2021. 
  While speaking with our representative, on February 22, 2023, ****************** communicated his intentions to purchase the leased vehicle.  As a result, we forwarded the Direct Sale Documents to facilitate his lease purchase request.
  On Friday, March 3,2023, via our Customer Support Channel, ****************** inquired on the status of the payoff as your records reflected that the Direct Sale Documents and payoff check were received on March 1, 2023.  On Monday, March 6, 2023, you again inquired about the status of your payoff via our Customer Support Channel prior to contacting our ************** the following day.  During the call on March 7, 2023, our representative submitted a request to locate the documents you submitted. 
  Although we later confirmed receipt of your payoff check on March 7, 2023, the check was missing Mr. ******** endorsement.  As a result,we returned the check to him requesting that the check be signed and dated.  Thereafter, on March 7, 2023, we responded to Mr. ******** ************** inquiry apologizing for any delayed response time due to a high volume of ************** requests.  We also communicated that the representative who fielded your call on March 7, 2023 had addressed his inquiry.
  Upon receipt of the properly endorsed check and executed Direct Sale Documents, we have processed your lease purchase request.  It is important to understand that our goal is to process any lease payoff requests within four business days of receipt. Your check was received on March 17, 2023 and your title mailed on March 22, 2023. Please allow **** days for delivery.
  We regret that ****************** are unhappy with your interactions with us, as our goal is to provide excellent customer service.  By sharing his experience, he helps us identify areas that *** need correction or improvement, which will allow us to continue to strive towards providing extraordinary service to all our customers.
  If ****************** should have any further questions regarding his TFS account, he *** contact our ************************** directly at **************, Monday through Friday.
  
  We *** include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).Retail installment accounts *** be owned by **** or its securitization affiliates and lease accounts *** be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,TLT, and their securitization affiliates.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota Financial Services did not give me full disclosure of my contract or send me any forms separately from the contract paperwork of my right to rescind. They did not fully disclose or clearly and conspicuously explain my annual percentage rate, therefore making the contract null and void due to their breach of the contract. I purchased a 2023 Toyota Camry for ********* with credit for the purchase of the vehicle and after studying and learning the laws I now know this contract is fraud. I have been making payments under the pretense that I had entered into a mutual contract. TFS is saying that I have missed 4 payments and that I am in default. I have made all payments on time and despite this Toyota will not update my account. I have done everything I can to fix this situation with them by sending their proof, and talking with customer service agents because no supervisor or manager will contact me. I've been given the run around about my account and they still will not do anything on their end despite my seeking help through them. I no longer wish to do business with Toyota Financial Services. I am being harassed with phone calls in an attempt to collect a false debt and a letter of notice to cure a debt. TFS has ALL my money and I have none. This has affected my life tremendously by attacking my character (credit), and I despise this because I take my obligations seriously; I've missed a lot of work, and I've suffered from a great deal of stress, mental anguish, depression, and in my everyday life because of this. I am worried about the situation and what TFS would lie about to take my car, etc. It's a material breach of contract and I no longer want to continue any business with this corporation. I have also filed a complaint with the State Attorney General as well as the *****

  Business Response

  Date: 03/13/2023

  March 13, 2023
  
  BBB Case # ********
  ***********************************
  2023 TOYOTA CAMRY
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by *************************************** regarding her concerns with the remaining balance.
  Our records reflect *********************************** also filed a complaint with the Consumer Financial ***************** (****) on March 10, 2023 regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** Please know, a response will be provided to the **** on or before March 24, 2023. We understand *********************************** time is valuable, and we appreciate her patience while we thoroughly review the concerns.
  
  We are including Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the *** contained in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.
  

  Customer Answer

  Date: 03/16/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept the response given here, but I look forward to their response to the ***** I still do not believe Toyota Motor Credit Corp. because even during this investigation my account has still not been updated, yet I am still receiving a billing statement saying I owe a balance I do not owe. Also, during the time, of dealing with the issue of Toyota Financial Services breaching the contract I also canceled the *** as well as the Mechanical Breakdown Protection which is really an extended *************** agreement and in the contract it states that if these are canceled a refund is issued and the premium/principal goes down. I canceled both and nothing happened toward lowering the premium. I do not trust this corporation and no longer wish to do business or have any type of relationship with Toyota Motor Credit Corporation. Below will be the attachments to further prove my case.
  See Attachment/File: 20230316_203810

  Business Response

  Date: 03/27/2023

  March 27, 2023
  
  BBB Case # ********
  ***********************************
  
  We regret to learn our Customer, ***********************************, is dissatisfied with our previous response.   We take Ms. Harthcocks concerns seriously, and additional time is needed to complete our review.
  
  Our records confirm a complaint was also submitted via the Consumer Financial ***************** (****) regarding the same matter.  Therefore, a response will be provided addressing both complaints via the ***** We understand that a response will be provided to the **** on or before March 24, 2023.  Additionally,we understand Ms. ********** time is valuable, and we appreciate their patience while we review the underlined concerns. 
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They reported a late payment when I was locked out of my account online. We tried multiple times to contact them and get the issue resolved. Their automated system just hangs up on you. This killed our credit report and we're trying to buy a house

  Business Response

  Date: 04/01/2023

  HI BBB,

   

  Please forward this to the Toyota Financial hub as we do not have access to any financial information for our guests as we are the manufacturer of the vehicle.

  Business Response

  Date: 04/10/2023

  April 10, 2023
  BBB Case # ******** 
  *************************
  Account # **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by ************************
  
  First and foremost, TFS would like to thank *********************** for bringing their concerns to our attention. 
  
  Please know that TFS makes every attempt to positively respond to all our customers; however, we are required to report all information accurately to the *************************** (CRAs) based on a customers payment history.  
  Unfortunately, we are unable to accommodate ******************* request to remove the credit marker reporting in January 2023 to their tradeline as we are required to report accurate information to the CRAs. 
  
  TFS strives for excellence in customer satisfaction, and we sincerely appreciate *********************** for bringing this matter to TFSs attention. If *********************** should have any further questions, they may contact our *********************** at **************, Monday through Friday. 
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  Customer Answer

  Date: 04/10/2023

  I am rejecting this response because:   I made everything attempt to update my payment information. Tried calling multiple times to have the system hang up on me. 

  Business Response

  Date: 04/20/2023

  April 20, 2023
  BBB Case # ********
  *************************
  Account # **********
  ********************** (****) is in receipt of the complaint regarding a late payment on ******************* credit profile for his January 2023 payment.  Our response remains the same. 
  As stated in our previous response, ******************* account was more than 30 days past due for the January 2023 when it was received on February 2, 2023. Our records indicate neither *********************** or the Co-Account holder called TFS or accessed TFS systems in order to make a payment prior to February 1, 2023. 
  Unfortunately, we are still unable to accommodate ******************* request to remove the credit marker
  reporting in January 2023 to their tradeline as we are required to report accurate information to the
  CRAs.
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate *********************** for bringing this matter to TFSs attention. If *********************** should have any further questions, they may contact our *********************** at **************, Monday through Friday.
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted
  by the customer. We do not control how or whether the BBB safeguards our response or the *** in our
  response after submission.
  
  

  Customer Answer

  Date: 04/20/2023

  I am rejecting this response because:   

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a vehicle (VIN *****************) we purchased through Toyota Financial Services in 2017 was totaled in 2019, the remainder of our loan which was to be closed by GAP insurance was improperly sent to collections due to an error by Toyota's own dealer. Our outstanding balance was covered by ****** GAP insurance, and the credits owed by our dealership, ********* ****** **** in ******* CO. In August 2020, we were notified by Toyota Financial that ********* needed to cancel an alarm policy and fix a date, and that TFS had reached out to them. ********* stopped responding to us in July 2020 after we sent the documents needed to close the claim (see supporting documents). We never heard anything else on the matter from either ********* Toyota or Toyota Financial, so we assumed the matter was resolved. In the months following, we received a bill from Toyota Financial for an outstanding balance; we called the company and were instructed by several customer ******* members not to pay our outstanding balance, since "paying it down would actually confuse things with GAP insurance." After that, we were sent no further account statements from Toyota Financial and received no correspondence (email or phone calls) from either Toyota Financial or ********* Toyota ****, leaving us to believe the situation had been resolved. A year later, we received notification from *** collections regarding an outstanding balance from Toyota Financial, the same balance that several employees at Toyota Financial told us not to pay. This "debt" incurred and sent to collections has severely impacted our credit through absolutely no fault of our own. In trying to sort this all out, we have come to understand that this debt is the result of two policies that ****** ********* **** failed to terminate in the months following our car being totaled and our account being closed, and Toyota Financial never communicated with us. We are seeking a closing of our account and a restoration of our credit.

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2023/03/03) */
  March 03, 2023
  BBB Case# XXXXXXXX
  ****** ******
  Account Number: XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** ****** regarding their total loss claim and the negative information being reported on their credit profile following an unfortunate total loss claim. First and foremost, we are sorry to learn their vehicle has been deemed a total loss and we hope all parties involved are safe and well. We understand this can be a challenging time.
  
  Our records indicate on November 12, 2019, **** notified us that the vehicle was declared a total loss. Following their total loss notification, on November 16, 2019, as reflect on the attached document, a letter of guarantee was mailed to **** which advising the settlement amount of $11,620.21 (determined by ****) guarantees release of title. On December 19, 2019, we received the insurance check settlement of $11,662.21 from ****.
  
  On January 15, 2020, after his Mechanical Services Agreement prorated amount was applied for $110.89, a notice to initiate his GAP claim was mailed, indicating the GAP Claim department is requesting some information and certain documents as follows: copy of the police report, if unable to obtain a police report, a written statement of loss, and a copy of his insurance declarations page.
  
  Multiple attempts were made to notify Mr. ****** that GAP claim could not be processed because we have not received the proper documentation and/or completed documentation. Having not received the correct documents, the GAP department closed their case. However, they (GAP) issued prorate refund of $247.16 which was applied towards his deficiency balance and reducing the amount to $1,155.81.
  
  It is important to know, Toyota Financial Services is required to be accurate and complete pursuant to the Fair Credit Reporting Act, and we are required by Federal Law to report all information accurately to the Consumer Reporting Agencies (CRAs) based on our customer's payment history. Since the balance remained unpaid, the deficiency balance was charged off and reported the account as such to the CRAs. As a result, the information reflecting on their credit report is accurate and we are unable to remove the adverse information.
  
  TFS strives for excellence in its customer satisfaction; we recognize that this is not the resolution Mr. ****** was seeking but hope that it provides adequate explanation of the resolution available. If our Mr. ****** should have any further questions, he may contact our Customer Service Center directly at (XXX) XXX-XXXX, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  
  Toyota Financial Services is a service mark of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC, or its securitization affiliates and lease accounts may be owned by Toyota Lease ***** (***) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, ***, and their securitization affiliate.
  
  
  Consumer Response /* (3000, 8, 2023/03/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is entirely incongruent with both the numbers in our records and the information given to us by our GAP Claims Insurance company, ************* ***** They have told us all along that our balance was covered by our insurance (which is the point of GAP - otherwise why did we pay for it?) and the remainder of what was owed back to us by the dealer, ********* Toyota. Neither of those are mentioned in TFS' response. Nor do they mention that they lack of response was on the part of ********* Toyota, not myself. We have attached the documents already, twice, and they have refused to acknowledge them. They have also refused to acknowledge my claim that several different TFS customer ******* agents told us not to pay off the remaining balance mentioned above. I have asked for our call records to be retrieved for this purpose, and will subpeona them if necessary. I have been trying to get Toyota Financial Services, ********* ****** ***** and ****************** all on the line at the same time to sort out all of the moving parts that were dropped in this case, and Toyota Financial Services has been the only one that refuses to cooperate. I am desiring that they respond to that request and agree to a phone call between all 4 parties. Otherwise, we are going to pursue legal action
  
  
  Business Response /* (4000, 10, 2023/03/13) */
  March 13, 2023
  
  BBB Case# XXXXXXXX
  ****** ******
  Account Number: XXX-XXXXXXX
  
  Toyota Motor Credit Corporation (TMCC) and Toyota Financial Services (TFS) are in receipt of the rebuttal filed by ****** ****** regarding their total loss claim and the negative information being reported on their credit. We regret to learn our Customer was dissatisfied with our previous response; however, based on our review on the account, our position remains the same.
  
  As indicated in our previous response, on January 15, 2020, after the Mechanical Services Agreement prorated amount was applied for $110.89, a notice to initiate the GAP claim was mailed, indicating the GAP Claim department is requesting information and certain documents as follows: copy of the police report, if unable to obtain a police report, a written statement of loss, and a copy of his insurance declarations page.
  
  Despite our multiple attempts to notify ****** ****** that the GAP claim could not be processed because we have not received the proper documentation and/or completed documentation, as a result the GAP department closed their case. However, they (GAP) has issued a prorated refund of $247.16, which was applied towards the deficiency balance, reducing the balance due to $1,155.81.
  
  It is important to know, Toyota Financial Services is required to report accurate and complete information pursuant to the Fair Credit Reporting Act, and we are required by Federal Law to report all information accurately to the Credit Reporting Agencies (CRA's) based on our customer's payment history. Being the balance has remained unpaid and the deficiency balance was charged off it was reported as such to the CRA's. Adjusting this information to reflect zero derogatory indicators would a falsification of payment history with TFS. As a result, the information reflecting on their credit report is accurate and we are unable to remove the adverse information.
  
  TFS strives for excellence in customer satisfaction; we recognize that this is not the resolution our Customer was seeking but our goal is to provide an adequate explanation of the circumstances and the resolution available. If ****** ****** should have any further questions, we welcome our Customer to please contact our Customer Experience Center directly at (XXX) XXX-XXXX, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  
  Toyota Financial Services is a service mark of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC, or its securitization affiliates and lease accounts may be owned by Toyota ***** ***** ***** or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, **** and their securitization affiliate.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan about 6 or 7 years ago for a Toyota Corolla. The loan was at zero% interest and was for 60 months. Around 18 months ago I was diagnosed with cancer and that caused me serious financial difficulties. After not pauing the bill for 4 months Toyota repossessed the car. At the time of repossession I was only about 1 1/2 years from having the car paid off.
  
  I totally understand why the car was repossessed. Toyota ended up selling the car which is fine. However at the time of repossession I had paid Toyota over 90% of the total amount due (factoring in my down payment and my monthly payments). At the time I was having a hard time dealing with chemo and I completely forgot about the car.
  
  The car had very low mileage and as I mentioned earlier was almost paid off. When cars are repossessed and sold the customer is entitled to the proceeds once the repossession fee and the money still owed on the car is taken out. I called Toyota around 6 weeks ago to find out how much I was owed and was told they mailed a check in July for around $13,000. According to them the envelope with the check was returned by the Post Office because of an address issue. I asked that the check be reissued and was promised it would be promptly sent out.
  
  Unfortunately I still havent gotten it. I am still having financial issues and a check for $13k would be very helpful. Ideally I would like to have the check sent via Fedex ASAP. They can subtract the cost of Fedex shipping from what they owe me.
  

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/03/01) */
  March 1, 2023
  BBB Case# XXXXXXXX
  ****** ******
  Account Number: XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Financial Services (TFS) by ****** ******, regarding the refund after repossession of her vehicle.
  
  First and foremost, we wish ****** ****** a speedy recovery.
  
  Our records match ****** ******'s. Their vehicle was repossessed after missed payment, and a surplus check was issued; however, it was not cashed. TFS has reissued the check and ****** ******, can expect to receive it in approximately seven (7) to ten (10) days from March 1, 2023. It is important for them to know; the check was mailed via regular mail rather than FedEx as that can cause additional delays and we understand their urgency.
  
  If ****** ****** should have any further questions, they may contact our Customer Experience Center at (XXX) XXX-XXXX, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission. Toyota Financial Services is a ******* **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
  
  
  Consumer Response /* (2000, 7, 2023/03/02) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They answered the complaint quickly and I have already gotten the $13,107.32 I was owed. Thank you to the BBB for having a system like this and to Toyota for sending me the check via Fedex!!

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have financed 40 vehicles through Toyota Financial Services since 2018. In November 2022, I sold a dozen of my vehicles and paid them off. In that process, I accidentally removed the auto pay for 2 vehicles that I was planning to sell but the sale fell through.In December 2022, I received a letter from Toyota Financial Services letting me know that I missed payment on the above mentioned vehicles. I immediately logged into my Toyota Financial Services portal, paid the late month, then reinstated auto pay.I later checked my credit score and realized that my score dropped 45 points because of the accidental late payment.I have been a loyal supporter of Toyota for my entire life. In addition to the 40 vehicles financed through Toyota Financial, I have also personally owned a 2010 Toyota FJ Cruiser, a 2017 Toyota Prius Prime (which I still own), a 2008 Toyota Corolla, and a 2004 Toyota Matrix. My mother owns a 2012 Toyota Highlander, my father owns a 2017 Toyota Corolla, and my brother owns a 2018 Toyota Corolla.Although I was wrong for making a late payment, it was not done with ill intent and was remedied immediately. It would be fair to remove those negative marks on my credit report.Thank you,**************
  

  Business Response

  Date: 02/16/2023

  February 16, 2023
  BBB Case # ********
  ***************************
  Account # ********** and **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by ****************************
  
  First and foremost, TFS would like to thank ****************** for bringing his concerns to our attention.
  
  After a thorough review of ********************** accounts, we have determined that the information reflected in our records is correct and we are reporting ********************** accounts to the Credit ****************** (CRAs) in a manner that is consistent with our records. We received ********************** payments due for October 2022 on December 12, 2022; the payments were more than thirty days past due at that time.
  
  Unfortunately, we are unable to accommodate ********************** request to remove the information we reported as we are required to report accurate information to the CRAs.
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate ****************** for bringing this matter to TFS's attention. If ****************** should have any further questions, he may contact our *********************** at **************, Monday through Friday.
  
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  

  Customer Answer

  Date: 02/20/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Let me get this straight, I spent $839,000 on vehicles from Toyota over the last 5 years and you're not going to assist me with a mistake??
  
  I would never even think about treating one of my customers like this. Especially a top customer.
  
  I'm obviously never buying another Toyota again...

  Business Response

  Date: 03/08/2023

  March 8, 2023
  BBB Case # ********
  ***************************
  Account # ********** and **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (****) by ***************************. Our position regarding this matter remains the same.
  
  Unfortunately, we are unable to accommodate ********************** request to remove the information we reported as we are required to report accurate information to the CRAs.
  
  As a reminder, TFS strives for excellence in customer satisfaction, and we sincerely appreciate ****************** for bringing this matter to TFS's attention. If ****************** should have any further questions, he may contact our *********************** at **************, Monday through Friday.
  
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2023/02/16) */
  February 16, 2023
  BBB Case # XXXXXXXX
  ****** *******
  Account # XXXXXXXXXX and XXXXXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** *******.
  
  First and foremost, TFS would like to thank Mr. ******* for bringing his concerns to our attention.
  
  After a thorough review of Mr. *******'s accounts, we have determined that the information reflected in our records is correct and we are reporting Mr. *******'s accounts to the Credit Reporting Agencies (CRAs) in a manner that is consistent with our records. We received Mr. *******'s payments due for October 2022 on December 12, 2022; the payments were more than thirty days past due at that time.
  
  Unfortunately, we are unable to accommodate Mr. *******'s request to remove the information we reported as we are required to report accurate information to the CRAs.
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. ******* for bringing this matter to TFS's attention. If Mr. ******* should have any further questions, he may contact our Customer Service Center at X-XXX-XXX-XXXX, Monday through Friday.
  
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  
  
  Consumer Response /* (3000, 7, 2023/02/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Let me get this straight, I spent $839,000 on vehicles from Toyota over the last 5 years and you're not going to assist me with a mistake??
  
  I would never even think about treating one of my customers like this. Especially a top customer.
  
  I'm obviously never buying another Toyota again...
  
  
  Business Response /* (4000, 11, 2023/03/08) */
  March 8, 2023
  BBB Case # XXXXXXXX
  ****** *******
  Account # XXXXXXXXXX and XXXXXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** *******. Our position regarding this matter remains the same.
  
  Unfortunately, we are unable to accommodate Mr. *******'s request to remove the information we reported as we are required to report accurate information to the CRAs.
  
  As a reminder, TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. ******* for bringing this matter to TFS's attention. If Mr. ******* should have any further questions, he may contact our Customer ******* Center at X-XXX-XXX-XXXX, Monday through Friday.
  
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

  Customer Answer

  Date: 08/23/2023

  My credit score has been plummeting the last year because of supposed late payments with Toyota financial. I now have 20 something cars, each with a different account. I thought I fixed the issue months ago, but I just realized experian is still reporting late payments and my score is still dropping. Experian shows that the last payment was July 1st and I have everything on auto pay so I don't know why my vehicles would be showing up as late. Calling your support line is useless and everybody hates having to fish through 20-something accounts so I need someone at Toyota to tell me which accounts are showing up as late and why so that I can fix it.

  Business Response

  Date: 08/31/2023

  August 30, 2023
  BBB Case # ********
  ***************************;        
  Account # **********
  
  This is in response to the complaint filed against Toyota Motor Corporation (****) by ****************************  Our response remains the same.
  
  Unfortunately, we are still unable to accommodate ********************* request to remove the information we reported as we are required to report accurate information to the CRAs.
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate *************************** for bringing this matter to TFSs attention. If *************************** should have any further questions, they may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted
  by the customer. We do not control how or whether the BBB safeguards our response or the *** in our
  response after submission.

  Customer Answer

  Date: 09/05/2023

  I am rejecting this response because:   You obviously didnt read a word that I sent you. I requested that you go into my account, identify which vehicles had late payments, report that back to me so I can fix it. I did not request that you would remove anything

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was starting the process to purchase my leased vehicle from *************** to **************on. During that time I was told by **************on that I should NOT be making payments anymore to *************** because they were initiating the sale and that they will be taking over. This took a few months and I told them again and again do I need to make the payments and they told me no. This is why there is a 1x60 on my credit report.
  
  Please advise my husband ************ was in contact with **************************, this is why you will see his name on the e-mails. Please collaborate with him when you reach out.
  

  Business Response

  Date: 03/21/2023

  Business Response /* (1000, 5, 2022/12/27) */
  December 27, 2022
  BBB Case XXXXXXXX
  ****** *******
  Account Number: XX-XXXX-SL488
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** ******* regarding her concerns with the credit markers reported against her credit tradeline on the above referenced account
  
  Our records confirm on February 14, 2019, Mrs. ******* signed a Closed-End Motor Vehicle Lease Agreement, for a 2019 Lexus GX460. By signing the agreement, the customer agreed to make 35 payments of $600.33, during the life of the contract. The customer was approved for a six-month maturity lease extension with a revised maturity date of August 14, 2022.
  
  Our records indicated, on August 14, 2022, our customer contacted the TMCC Customer Service Experience Center regarding her lease buyout. During the conversation she was provided a lease payoff amount of $31,961.98 with a past maturity date of August 14, 2022. Mrs. ******* stopped making her lease payment, as instructed by her financial institution, until the account was successfully closed on October 27, 2022.
  
  In reviewing her attached bank letter, we have determined the credit marker for August and September 2022, may have assessed due to the financial institutions miscommunication. As a result, and as reflected on the attached account status letter, we have requested that the CRAs remove the credit marker/late payment from her credit profile for the August and September 2022 payments. Although we made the request electronically, we understand that it can take up to 45 days for the change to reflect in her credit history.
  
  *** strives for excellence in its customer satisfaction; Mrs. ******* should have any further questions, she may contact our Customer Experience Center directly at (XXX) XXX-XXXX, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission

• Initial Complaint

  Date:12/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6, 202 we went to the Agency. Toyota that is in Wichita Falls TX. Talk later. with the sales agent ************** because he did not receive at the door and he asked us how he could help us and we told him that we had seen a promotion on the vans on the cell phone and Mr. told us that it was true. Well, we told him that we want an economical truck on gasoline, but first of all, we told him that we wanted one. person who spoke Spanish so we could understand each other. Mr. Agent told us that he understood what he told us. We say my wife asked him several times if he really understood or if he could provide us with a translator. On the phone, Mr. said that it was not necessary. My wife started looking for vans in other agencies on her cell phone and the agent looked at her and told her not to keep looking because he understood what we wanted. and that he understood us very well, my wife told him that she wanted to do the purchase deal to be able to. She. begin to open credit. She first said that she was fine, she took us to the vans. and we decided on one we decided on one. Tacoma Toyota 4x4 Red 4 ports. I start to fill papers. but he never mentioned the word to us. Lease, we went back to tell him that we wanted the payments as low as possible in case we could make 2 payments in some month, we would do it. We gave an initial payment of $1,500 dollars and he told us that.
  
  And the promotion that he had that was possible to have. low or short payments. Everything I do under the name. of Jose Moreno and not of my wife. But neither do I explain why the contract or the purchase was not made in her name. We told her that she is dedicated. To make tamales to sell all year round and for that we wanted a more economical truck in terms of gas to use it in the bullfights further away. for sale. The payments for each month is $350.01 for the van, my wife is the one who makes the payments. And one day I spoke with an assistant at the bank where we make the payments for the truck. And she told them that she wanted to make the month's payment for the van and that she wanted to make one more payment to the main account, and the bank assistant told her that she did not understand. Then my wife told him that she wanted to give the payment of $350.01 and $300.00 to the principal payment and the. Bank assistant told him that this could not be done because the payment we made each month was for a lease and my wife asked him what that word meant. And he answered Mrs. From the bank that we were renting the van. And my wife told him we are not buying the truck.
  
  We went to the agency. With a young man who he works at the agency. We will tell you about all of the above mentioned. And, that we wanted to speak with the agent. That we had made the deal and it turns out that we never found it. They have never found him. Solution to all this, then we take the truck. To verification. 2021 at the Toyota agency they gave us some papers and told us to go to court to get the license plates. We went and in court they told us that they couldn't sell the license plates to me because I was renting the van. That that thing about the plates was up to the agency of the. Toyota. We went to the agency, I told a man in customer service about the plates and he only told me that he did not understand why they did not want to sell me the plates. That he would see that problem and, that later he would talk to me on the phone, he never spoke to me again and I would go back and talk to them. It would be worth saying the same thing and the problem has never been resolved and from what I know of everything this year 2022 I have not been able to drive my truck. for the same reason that it does not have plates. And since the year 2020-2022 I have been paying insurance. fulcober.
  
  Well this is my problem with my truck. I hope your help to find a solution. to this problem.
  
  This seller just wanted to earn credit points. In his favor, regardless of what we gave. Satisfied with the negotiation. From the beginning this Seller did not do things as we told him. what we wanted And what we wanted was to BUY NOT Rent a van.
  
  By January 6, 2023 we have to decide if we find the van or not. and we have decided that we are NOT going to keep the truck. We want We want all our money back.

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2022/12/27) */
  December 27, 2022
  BBB Case #XXXXXXXX
  **** ****** & ******
  Account No: XX-XXXX-FN643
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. **** ****** & ******.
  
  It is important to know they have three (3) options with the lease account referenced above. Those options include a lease return, replacement of the lease, or to purchase their lease.
  
  Our records indicate Mr. ****** entered into a Closed-End Motor Vehicle Lease Agreement (contract) in the state of Texas on January 6, 2020. The contract was for 36 monthly payments of $351.39, with the first payment due on the day of signing and each additional payment due on the 6th of each month and maturity date of January 5, 2023. Mr. ******'s signature on the contract confirms his understanding and agreement to the lease terms listed. We have attached a copy for his review.
  
  Toyota Financial Services' relationship to the dealership is that of a financing source, similar to a credit union or a bank, and the dealership is an independent business entity over which TFS has no control. TFS is not involved in the negotiation process between customers and the dealership and relies solely on the terms and conditions that appear in a written contract.
  
  Lastly, we respectfully decline to refund Mr. ****** and ****** for their lease payments and invite him to explore one of the three (3) options listed above as his maturity date approaches. They will only be able to complete the registration of the vehicle if they choose the option to purchase the vehicle.
  
  If Mr. ****** and ******, have any additional questions, regarding the options provided above, please contact our Customer Experience Center at (XXX) XXX-XXXX.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint
  as submitted by the customer. We do not control how or whether the BBB safeguards
  our response or the PII in our response after submission.

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed I had late payments from (company name) on my credit report. During these months I did not receive anything stating I was late. As you can see, majority of my payments have been on time so I am requesting the removal of these late payments from my account. I am trying to increase my score to purchase a home and would greatly appreciate if you guys can submit a request to the credit reporting agencies to remove the late payments
  

  Business Response

  Date: 03/16/2023

  Business Response /* (1000, 5, 2022/12/16) */
  December 16, 2022
  BBB Case # XXXXXXXX
  ****** ******
  Account # XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Financial Services (TFS) by ****** ******.
  
  First and foremost, TFS would like to thank Ms. ****** for bringing her concerns to our attention.
  
  Ms. ******'s complaint stated that she believed that she was not notified that her payments were late.
  
  After a thorough review of Ms. ******'s account, we found that billing statements were mailed each month to the address of record on her account. Multiple attempts were also made via phone calls and text messages to advise her of the status of her account. Ms. ******'s account is reflecting accurately based on her payment history and is reflected on tradelines currently being reported by the Credit Reporting Agencies (CRAs).
  
  Unfortunately, we are unable to accommodate Ms. ******'s request to remove the negative information that was reported, as we are required to report accurate information to the CRAs.
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Ms. ****** for bringing this matter to TFS's attention. If Ms. ****** should have any further questions, she may contact our Customer Service Center at X-XXX-XXX-XXXX, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.