Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  4 Gatehall Dr Parsippany, NJ 07054

• 

  Toyota Financial Services

  500 Kehoe Boulevard Wheaton, IL 60187

• 

  Toyota Financial Services

  P.O. Box 5855 Carol Stream, IL 60197

• 

  Toyota Financial Services

  PO Box 9550 Cedar Rapids, IA 52409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle on 6/29/22. My account number is XXXXXXXXXX. The amount financed is XXXXX.29 and the monthly payments are 488.29. I lost my job on 7/20/22 and my first payment was on August 13.2022.
  I have been struggling since then bouncing from job to job until recently getting my old job back at kids at first learning center. I then recently discovered they had a deferral program where they tack on the upcoming month's payment at the end of the contract which is good for anyone facing a short-term hardship (which having a new job qualifies). Toyota took my deferral into account which got sent to a manager because the account is new, and was declined. I sent another one which also got declined as well. Then finally I sent a third deferral and logged a complaint, and it also was declined. I called back and logged another complaint pleading with them to help me. My previous car loan had a perfect history with my payments and Toyota approved me with no money down.. I have tried to make partial payments and finally got a steady job. There is absolutely no reason not to try and help me. I can't refinance because of so many missed payments and so on. So I am reaching out because I feel like they are treating me unfairly, and I do need more time, so I can get back in good standing cause that's what I want and deserve as a customer of Toyota Lexus Motor financial!

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/10/25) */
  October 25, 2022
  BBB Case # XXXXXXXX
  ******** ************
  Account No. XXX-XXXXXXX
  
  Toyota Motor Credit Corporation (TMCC) is in receipt of the complaint filed by Ms. ******** ************ regarding her dissatisfaction with being denied for a payment extension.
  
  Please know, Toyota Financial Services makes every attempt to positively respond to all of our customers.
  
  Our records indicate Ms. ************' account was reviewed by a Manager and, unfortunately, her request for a payment extension was denied. She was sent an adverse action letter to explain the reason for this denial. We have attached a copy of the notice to this response. It is important for Ms. ************ to know this decision is based on account risks, which are taken into consideration to ensure there is no unfair treatment. We recommend that Ms. ************ reaches out to other potential creditors for assistance, in order to help bring her account with TFS current, as we are unable to grant the extension at this time, and further collection activity will continue.
  
  TFS realizes this may not be the response Ms. ************ was hoping for and we apologize for the inability to assist in the manner in which she was seeking. If Ms. ************ has any additional questions, she may contact our Customer Experience Center at (800) 874-8822, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint
  as submitted by the customer. We do not control how or whether the BBB safeguards
  our response or the PII in our response after submission.

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have moved between states, and the Toyota Motor Credit Corporation has not processed transferring my title to my new state. I called their offices ten times over the past two months requesting that it be done. Each time, they are unable to handle my request or have stated that it is in processing. I have not received any mail, nor has the DMV, that would allow me to register my car in a new state. I am also worried that they lost my title in the mail.
  

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 5, 2022/10/27) */
  October 27, 2022
  BBB Case# XXXXXXXX
  ****** S *****
  Account Number: XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. ****** *****, regarding his concerns with completing his state-to-state transfer in the state of New York.
  
  Our records indicate on August 09, 2022, Mr. ***** contacted Toyota Financial Services (TFS) advising he needs a certified copy of his title emailed to him at the address on file. Mr. ***** contacted Toyota Financial Services on numerous occasions to follow up on this request. Unfortunately, his follow up requests were not relayed to the appropriate teams at TFS, and due to an inadvertent error, Mr. *****'s original title was not released until October 20, 2022, and was sent via FedEx over-night shipping to New York Department of Motor Vehicles at their mailing address. The FedEx tracking number is XXXXXXXXXXXX, which was delivered on October 21, 2022, per the FedEx website.
  
  We regret to learn of the delays that took place with Mr. ***** completing his state-to state transfer, and his experience with our Customer ******* agents while attempting to gain a better understanding of forwarding the title, and hope to have addressed this matter amicably. If Mr. ***** has any further questions, he may contact Customer ******* Center directly at (XXX)-XXX-XXXX, Monday through Friday.
  
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was purchased from Toyota in NY in 2017 and financed through Capital One.
  It was paid off in 2019 and Captial One lien was removed - Toyota was notified.
  Toyota then added its own lien with no balance to be paid. (As seen in the data below)
  
  Here is the information from the DMV
  
  Your Title or Lien Status Information is Below:
  VIN Number: 2T1BURHE3ECXXXXXX
  Model Year: 2014
  Vehicle Make: TOYOT
  Title Issuance Date: 8/27/2019
  Number of Liens: 01
  Lienholder:
  Toyota Motor Credit Corp
  Po Box XXXXXX
  Atlanta GA XXXXX
  Lien Status: Open
  This lien is on the current title.
  
  
  I have been contacting them since then to have the lien removed from my title. On each call, I am told that the lien will be removed, but it is still there. I have moved to Florida and I am unable to get a new title because of this lien.
  
  I am at a loss on how to get this sorted - it has been 3 years.

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 5, 2022/10/27) */
  October 27, 2022
  BBB Case# XXXXXXXX
  ***** M ********
  Account Number: XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Ms. ***** ********, regarding her concerns with removing a lien from her title in a timely manner.
  
  Our records reflect Ms. ******** contacted Toyota Financial Services on July 26, 2022, advising she moved to Florida and is needing the lien released on her 2014 Toyota Corolla. Our records indicate on July 28, 2022, we successfully released the lien electronically to the state of Florida.
  
  Upon review of this complaint, and to ensure Ms. ********'s vehicle has no lien listed, we proactively contacted the Okaloosa County office on October 26, 2022, and confirmed that Toyota Motor Credit Corporation (TMCC) is no longer listed as a lienholder on her 2014 Toyota Corolla.
  
  It is important for Ms. ******** to know, Florida is an electronic lien and title (ELT) state where liens are held electronically by the state/DMV. When an electronic lien is satisfied, the title will remain electronic until a request for paper title is received. Vehicle owners with electronic titles may request a paper title through the Department of Motor Vehicles website (MYDMV Portal) for a fee of $4.50. Once the request is completed online, the title will then be mailed to the address reflected on the vehicle owner's record. The owner can also visit the local Department of Motor Vehicles office in person to request a paper title with a required fee.
  
  Toyota Financial Services strives for excellence in customer satisfaction, and we hope this response meets Ms. ********'s needs. If Ms. ******** has any further questions, she may contact our Customer ******* Center directly at (XXX)-XXX-XXXX, Monday through Friday.
  
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting a Lease transfer for a 2021 Lexus NX300. I have filled out all the necessary paperwork and my credit has been run. However, I have been denied due to Lexus Financial Services (LFS) being "Unable to verify identity". I, along with the original owner of the vehicle, have attempted calling LFS well over 10 times over the past month spending hours on call with no results or answers to any of our questions. We simply want to do a lease transfer but are unable to get ahold of anyone from LFS to solve this issue. I would re-apply, however my credit has already been run once and I do not want another high impact credit check.
  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2022/11/04) */
  November 04, 2022
  BBB Case# ********
  ********** *****
  2021 Lexus NX300
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ********** *****, regarding the status of their transfer of lease application.
  
  Our records indicate on August 4, 2022, our transfer team received a credit application from Mr. ***** for a potential approval on a transfer of lease. After forwarding the credit application to our Credit Analysts for review on a credit decision, we were unable to verify Mr. *****'s identity with the Social Security Number (SSN) provided on the credit application. As a result , the application was denied, and an adverse action letter of denial was mailed to Mr. *****.
  
  However, after further investigation, on October 17, 2022, we confirmed Mr. *****'s identity based on additional information received and proceeded with an approval of his previously submitted credit application. As of the date of this response, we have requested to FEDEX ship the transfer of lease agreement packet to Mr. ***** and our current lessee, via tracking number ************, which is expected to arrive on November 3, 2022 . We encourage Mr. ***** to complete all forms included in the transfer packet, provide any necessary documents, and pay the required transfer fee immediately upon receiving these documents, to avoid any additional delays.
  
  Lexus Financial Services (LFS) strives for excellence in customer satisfaction, and we apologize for any inconvenience Mr. ***** may have experienced due to the delay of the credit decision. If Mr. ***** has any further questions, he may contact our Customer Care Center at ************** Monday-Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of last transaction 09/06/2022 (72 payments paid off for a vehicle.
  - The amount of money I paid to this business is $78,248.16 (interest $21,027.96).
  - The business is committed to provide me the title for this vehicle.
  - The nature of the dispute is the default this company sent me in the amount of $1,866.34 as a "debt" that I have to pay without any explanations since in the history of the payments there is no trace of any penalties or any additional interest on the invoices sent.
  - I tried to call this business on 09/19/2022 to try to resolve the problem however the representative was rude, disrespectful and unprofessional and solution or explanations were not delivered in a proper manner. It was mentioned the treats and collections and all of that is absurd after paying almost $80.000,00 for a vehicle.
  - Additional paperwork was sent on 09/25.2022 to this company via USPS however we did not get any rspon yet and today is 10/18/2022.
  - Account number is XXX-XXX-XXXXXXX-XXXX
  - My family had a home invasion and massacre where I lost my sister and mother and almost deadly injured with my wife and kids beginning of 2020 and COVID 19 crisis took all year. We did our best to pay off this vehicle and we deserve our title to be sent to us as stated on our last bill.
  In hope that this will be resolved as soon as possible this way pr we will pursue legal actions against this company.

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2022/10/24) */
  October 24, 2022
  BBB Case XXXXXXXX
  ******* ********
  Account Number:XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ******* ******** , regarding his recent payments and loan balance on the above referenced account. First and foremost, we are sorry to learn of his family's hardship during the global crisis, and please accept our condolences for his loss.
  
  Secondly, we would like to extend our sincerest apologies for any frustration he endured when contacting our Customer Service Center to address this same matter. Rest assured, all phone recordings held with our agents have been reviewed on his account and any instance of misinformation provided, with respect to the mentioned concerns, has been reported to the appropriate management team.
  
  Our records indicate on November 9, 2015, Mr. ******** signed a contract for 72 payments of $1,086.78. By signing this contract, he agreed to the terms and conditions which include liability to repay the loan in accordance with the payment schedule, interest rates, optional product, and the length of the term.
  
  Our records reflect on February 25, 2022, Mr. ******** contacted our Customer Service Center regarding his due balance, and per the conversation, our customer remitted two past due payments, for November 2021 and December 2021, totaling $2,173.56. Subsequently Mr. ******** requested a payment extension (deferral) to extend the term of his installment contract. Our records reflect we provided Mr. ******** with a total of eight payment extensions during the term of his contract. As described on the attached payment extension confirmation letter, by extending the contract, Mr. ******** will pay more finance charges than originally disclosed because finance charges will continue to accrue on the unpaid balance, at the contract rate. Therefore, his final payment will be higher based on the interest he accrued for the eight payments we extended on his contract.
  
  As described on the payment history, the remaining payoff balance is a direct result of the requested payment extensions granted on Mr. ********'s contract, which will need to be paid before our lien and the title can be released. We encourage Mr. ******** to contact our Customer Service Center for an updated pay off balance.
  
  Lexus Financial Services (LFS) strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Mr. ******** has any further questions regarding his account status, he may contact our Customer Service Center, Monday through Friday at (800) 874-7050.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  
  
  Consumer Response /* (3000, 7, 2022/10/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you for your respond. We do accept your condolences however I cannot accept that because of our family tragedy hardship and global crisis during 12 months in 2020 that I have to pay additional penalties in a way of additional interest. When we called in 2020 about extending it was not mentioned anything about the finance additional charges just that the last payment will be on a later date since we are extending because of the extreme emergency family situation that occurred. At any point in those conversation nobody ever mentioned about additional interest. I paid all 72 payments in full as requested by the contract. All those extensions were made because of I almost got killed and had 2 major abdominal surgeries and I was away from the United States for more than 1 year with no income and on top of everything the COVID crises closed all the international borders. My mother got killed and my only sister as well in front of my wife who almost got killed and was shot two times with my 3-year-old son and my 5 months baby who almost died. I am in a legal process of a international custody for my nephew who lost his mother father and grandmother.
  
  Those are not valid reasons why I should be penalized and paying extra charges on my account. In hope that you can release my title and those unfair accumulated interest that I was never aware of.
  
  I am attaching the documents so you can see the proper look on a very serious situation.
  
  I am a very loyal customer to this company and plan to be in the future. At this moment I want to resolve this with you without any other legal actions in a small claims' courts.
  
  Thank you in advance. Ljupcsho ********
  
  
  Business Response /* (4000, 10, 2022/11/10) */
  November 10, 2022
  BBB Case XXXXXXXX
  ******* ********
  Account Number: XXX-XXXXXXX
  
  This is in response to the rebuttal filed against Toyota Motor Credit Corporation (TMCC) by ******* ********, regarding his loan balance on the above referenced account and concerns with the interest accrued for the payment extensions.
  
  As indicated in our previous response, Mr. ******** received eight payment extensions during the term of his contract and it was indicated on his Extension Confirmation Notice that Mr. ******** would pay more finance charges at the end of his loan, based on the finance charges that continue to accrue during his extensions. Therefore, the final balance quoted to Mr. ******** is accurate.
  
  However, after further consideration, we have agreed to waive $1200 of Mr. ********'s remaining loan balance as a one-time courtesy. This waiver has been completed on the account, and as of the date of this response Mr. ********'s payoff balance is now $ 699.51, good through November 21, 2022. Mr. ******** is responsible for remitting the balance of $699.51 to close his account as paid in full. We encourage Mr. ******** to contact our Lexus Customer Care Center for payment options to satisfy the loan. Please be advised, after the account is considered paid in full, we will initiate the release of his title with the Department of Motor Vehicles Division (DMV).
  
  
  Lexus Financial Services (LFS) strives for excellence in customer satisfaction, and we hope to have settled this matter amicably. If Mr. ******** has any further questions regarding his account status or the balance due, he may contact our customer Care Center, Monday through Friday, at (800) 874-7050.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2022 Toyota agreed to a 27th of each month as due date for payments. On august XX XXXX, Toyota posted successful payment. Then Toyota declared the payment as late and reported such to credit bureaus. This is an error. Toyota has been unresponsive to my inquiries.

  Business Response

  Date: 02/06/2023

  Business Response /* (1000, 5, 2022/11/03) */
  November 03, 2022
  BBB Case XXXXXXXX
  ****** ******
  Account Number:XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** ******, regarding his concerns with the late payment reported against his credit tradeline on the above referenced account.
  
  Our records indicate on July 8, 2022, the primary borrower listed on Mr. ******'s account requested a due date change via our Toyota App, changing the payment due date from the 11th of each month to the 27th of each month. As reflected on the attached due date change confirmation letter, their next monthly payment was due on July 27, 2022.
  
  Our record reflects the July 27, 2022, payment was not successfully remitted until September 2, 2022, which caused their account to be reported more than 30 days past due. Please know that TFS makes every attempt to positively respond to all of our customers; however, we are required by Federal Law to report all information accurately to the Consumer Reporting Agencies (CRAs) based on our customer's payment history. As a result, we are unable to accommodate Mr. ******'s request to remove the adverse credit marker.
  
  Toyota Financial Services (TFS) strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Mr. ****** has any further questions regarding his account status, he may contact our Customer ******* Center, Monday through Friday at (800) 874-8822.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  
  
  Consumer Response /* (3000, 7, 2022/11/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  screen shot from Toyota account shows that the July payment was successfully posted on July 25! Bank account shows that Toyota received the $656.66 on July 24. There is no evidence that the payment was late!
  
  
  Business Response /* (4000, 10, 2022/11/17) */
  November 17, 2022
  BBB Case XXXXXXXX
  ****** ******
  Account Number:XXX-XXXXXXX
  
  This is in response to the rebuttal filed against Toyota Motor Credit Corporation (TMCC) by ****** ******, regarding his concerns with the late payment reported against his credit tradeline on the above referenced account.
  
  As indicated in our November 3, 2022, response, we are required to report all information accurately to the credit reporting agencies. As reflected on the attached payment history, there were several reversed payments on Mr. ******'s account, which were returned unpaid by his bank. Subsequently, his payment of $656.66 remitted on July 25, 2022, covered his past due June 27, 2022, payment, and his July 27 payment was not received until September 2, 2022, more than 30 days after the payment due date. As a result, we appropriately reported his July 2022 payment as late to the credit reporting agencies, and we are unable to accommodate Mr. ******'s request to remove the adverse credit marker.
  
  TMCC strives for excellence in customer satisfaction, and we hope to have addressed this matter amicably. If Mr. ****** has any further questions, he may contact our Customer Service Center directly at (800) 874-8822, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lease a vehicle from Toyota through Toyota Financial under account number XXXXXXG7612. A payout quote was requested from Toyota Financial. They as well included forms to make a final payment with included authorization for a third party to make the final payment. The vehicle was sold to Carvana LLC and forms were submitted. Payment was sent via FedEx from Carvana LLC under tracking number XXXXXXXXXXXX. Payoff quote was requested on September 1st and Toyota received it on September 8th. I submitted an inquiry on September 25th and was informed that payment was not received. I reached out to Carvana and was able to confirm the above information and that payment has been made. I reached out to Toyota and they indicated that forms were not received by me to authorize the payment. The form was both mailed in and was sent in FedEx list of documents as well. I have uploaded my form again today to Toyota Financial and I was informed by Leslie under agent ID B555LXR that I would have negative remarks posted on my credit report. I as well was assessed a late fee on the account in the amount of $16.95. I would like my payment to be received and processed. The late fee to be removed since payment was confirmed to be received by Toyota on September 8th per Leslie. As well a guarantee that no negative remarks be added to my credit report.

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/10/27) */
  October 27, 2022
  BBB Case #XXXXXXXX
  ******* ******
  Account No: XX-XXXX-G7612
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. ******* ******.
  
  First and foremost, we sincerely apologize for any frustration experienced by Mr. ******, during his attempt to sell his lease vehicle. We thoroughly reviewed Mr. ******'s account and regret to learn of the circumstances that caused the delay with the sale of his lease, including the delay from Carvana to send Toyota Financial Services (TFS) consent to refund Mr. ****** the overpayment of $2,412.78. TFS sent notice of this requirement to Carvana on September 15, 2022 and October 21, 2022; our records reflect we have received the required document, and Mr. ****** can expect to receive his overpayment refund at his address on file. We ask that he allows seven (7) - ten (10) business days for regular mailing time.
  
  With respect to Mr. ******'s concern for late fees or potential credit impact on his account, due to the delay from Carvana, the assessed late fee in the amount of $16.95 has been waived by TFS, and because we have received all required documentation, the payoff in the amount of $34,942.32 from check number XXXXXXX has been back-dated to September 8, 2022. We confirm there was no negative credit impact to Mr. ******'s credit profile for the above referenced account.
  
  We thank Mr. ****** for his patience during this process and again we apologize for any inconvenience. If he has any additional questions or concerns regarding the status of his TFS account, he may contact our Customer Experience Center at (800) 874-8822.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  
  
  Consumer Response /* (2000, 7, 2022/11/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I really do appreciate the response and the resolution this case. I look forward to receiving the check and would consider the matter resolved. Thank you.

• Initial Complaint

  Date:10/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a vehicle with a low credit score. Knowingly, I was Active Duty military, Toyota Financial Service continued to charge me well over 6%. I reside in Ohio and under the revised code Section 1343.031, no Active military member should pay over 6% interest. I explained this to Toyota Financial Service and they continue to make me provide more information. They have my orders and my LES's. There is nothing else needed.

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/10/21) */
  October 21, 2022
  BBB Case# XXXXXXXX
  ***** *****
  Account Number: XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. ***** *****, regarding eligibility benefits under the Servicemembers Civil Relief Act (SCRA). First and foremost, Toyota Financial Services (TFS) would like to thank Mr. ***** for his service to our country. We strongly and proudly support the men and women in our military, and regret to learn of any dissatisfaction Mr. ***** has with his account.
  
  Our records indicate on September 21, 2013, Mr. ***** signed a contract for 60 payments of $730.34. By signing this contract, he agreed to the terms and conditions which include liability to repay the loan in accordance with the payment schedule, interest rates, optional product, and the length of the term.
  
  Our records reflect on February 3, 2014, Mr. ***** contact our Customer Service Center regarding his eligibility benefits under the Servicemembers Civil Relief Act (SCRA) and interest rate reduction. Per our conversation with Mr. *****, we advised him that we required a copy of his military orders for review, and informed him that TFS would respond with a decision of eligibility within 2-3 business days.
  
  On February 5, 2014, we mailed a confirmation letter to Mr. *****. As reflected on the attached letter, we determined that his retail installment contract is not eligible for benefits under SCRA, and that we made this determination based upon the following information:
  
  Mr. ***** purchased his vehicle after he entered military service on an active-duty basis
  Confirmed military entry date August 01, 2012, and the vehicle contract date September 21, 2013.
  
  While we understand this may not be the response Mr. ***** was seeking, we hope for his understanding. Please know, our records reflect Mr. *****'s TFS account is now closed and has been paid in full since August 2014. If Mr. ***** should have any further questions, he may contact our Customer Service Center directly at (XXX) XXX-XXXX, Monday through Friday
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission
  
  
  Consumer Response /* (3000, 7, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Clearly they don't understand Ohio law stating no more than 6% to any active duty Soldiers.
  
  https://codes.ohio.gov/ohio-revised-code/section-1343.031
  
  It doesn't matter what they think of the SCRA , Ohio law states no Active Duty member will pay more than 6% on any loan. Thanking me for my service, but ignoring the premise of the complaint is a COMPLETE INSULT!!!!!
  
  
  Business Response /* (4000, 9, 2022/10/31) */
  October 31, 2022
  BBB Case# XXXXXXXX
  ***** *****
  Account Number: XXX-XXXXXXX
  
  This is in response to the rebuttal filed against Toyota Motor Credit Corporation (TMCC) by Mr. ***** *****, regarding his eligibility benefits under the OH Servicemembers Civil Relief Act (SCRA).
  
  We further reviewed the revised Ohio Guide to the Servicemembers Civil Relief Act (SCRA), along with completing a legal review of Ohio state specifics for this Act, and our reevaluation of Mr. *****'s account confirms that he is eligible for an interest rate reduction under the SCRA benefits. As a result, our SCRA team has completed a restructure of Mr. *****'s contract and decreased his annual percentage rate (APR) of 24% to the maximum 6% rate.
  
  Since Mr. *****'s account has been paid in full since August 2014, we have initiated our process to forward Mr. ***** a refund check of $4,189.80, which equals the monetary difference of his adjusted interest rate under SCRA. As of the date of this response, and per our telephone conversation with Mr. ***** on October 27, 2022, we will be sending the refund check to his new mailing address, which is expected to arrive within the next 7-10 business days. As reflected on the attached Consent and Authorization for Disclosure of Information letter, Mr. ***** must check one box and return to the address on the form.
  
  TMCC strives for excellence in customer satisfaction and regret if we previously failed to meet Mr. *****'s expectations, with respect to his OH SCRA Benefits, but we hope to have addressed this matter amicably. If Mr. ***** has any further questions, he may contact our Customer Service Center directly at (XXX) XXX-XXXX, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

• Initial Complaint

  Date:10/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a TOYOTA highlander 2020 , then COVID hit I had some problems
  so, I call TOYOTA and ask them if I could sell it back. They replied Yes! Please! we need cars. They paid all but around $2000. A Representative called an inform me that there's a balance in that range and, offered to reduce it 40% if I paid the balance that day. I did pay it that day. In the neighborhood of $1100 to $1200 dollars. She said it's been settled and, a letter would be in the mail. I find out a year later that, she sent a Charge off to the credit Bureau's for the portion that was discounted. That's not right. Please! Have them to remove the Charge off from all three Bureau's. Ty!
  

  Business Response

  Date: 01/12/2023

  Business Response /* (1000, 5, 2022/10/21) */
  October 21, 2022
  BBB Case# XXXXXXXX
  ***** *******
  Account Number: XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. ***** *******, regarding the information being reported on his credit profile for the above referenced account.
  
  Our records reflect on July 22, 2020, Mr. ***** ******* signed a contract for the purchase of a 2020 Toyota Highlander, with 75 payments of $800 due on the 5th of each month. By signing this contract, he agreed to the terms and conditions which include liability to repay the loan in accordance with the payment schedule, interest rates, optional products, and the length of the term.
  
  Our records confirm on May 4, 2022, Toyota Financial Services (TFS) received a voluntary surrender notification form, via fax, from Toyota of Plano (dealership) indicating the vehicle was dropped off by our customer, at their location. Subsequently, we initiated an arrangement with the dealership to pick up the vehicle. On May 5, 2022, we (TFS) recovered the vehicle from the dealership.
  
  Following the recovery of the vehicle, a Notice of Our Plan to Reinstate the contract was mailed to Mr. *******, with the amount of $1,843.56, plus $10.00 in vehicle storage fees due, beginning May 5, 2021. This notice also provided Mr. ******* the option to purchase the vehicle for the payoff amount of $42,323.70, plus $10 daily for vehicle storage, and if he does not reinstate or purchase, we would sell the vehicle and he would be responsible for any potential deficiencies.
  
  Since our customer did not reinstate the contract or purchase the vehicle, we lawfully sold the vehicle at private auction. As a result, his account was charged off and reported as such to the Consumer Reporting Agencies (CRAs), with the contract's deficiency balance of $2,257.47 reflecting due. We have included a copy of the Explanation of Calculation of Deficiency letter that was mailed to our customer on July 02, 2021.
  
  Please know that Toyota Financial Services (TFS) makes every attempt to positively respond to all of our customers; however, we are required by Federal Law to report all information accurately to the Consumer Reporting Agencies (CRAs) based on our customer's payment history. Mr. ******* agreed to settle his account with 40% discounted from the deficiency amount; he remitted a payment of $354.48 on August 10, 2021, and $1,000.00 on August 31, 2021. Please be advised, since Mr. ******* did not settle his contract balance in full, prior to the charge off of his account, the information we reported to the Credit Agencies is accurate, and we are unable to remove the charge off verbiage.
  
  TFS strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Mr. ******* has any further questions regarding his account status, he may contact our Customer ******* Center, Monday through Friday at (XXX) XXX-XXXX
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  
  
  Consumer Response /* (3000, 7, 2022/10/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The account was settled. Toyota advised me when paying the account to settle the debt, this would not be a charge off on my credit report. Toyota produced a false response to justify their actions. Please asked Toyota to hear the voice recording of the entire conversation when this account was settled. I demand this charge off be removed from my credit report.
  
  Toyota specifically expressed if the account was settled, there would be no charge off on my account and/or any negative side effects to my credit report. The Toyota representative expressed on October 24, 2022, that my account should have been paid in full. The Toyota representative filed a dispute on my behalf on yesterday. I want BBB to be involved in case Toyota is making a 2nd false statement. I simply do not trust this company and I will not recommend this business to anyone I know.
  
  
  Business Response /* (4000, 9, 2022/10/31) */
  October 31, 2022
  BBB Case# XXXXXXXX
  ***** *******
  Account Number: XXX-XXXXXXX
  
  This is in response to the rebuttal filed against Toyota Motor Credit Corporation (TMCC) by Mr. ***** *******, regarding his dissatisfaction with our previous response and the charge off information being reported on his credit profile. We regret to learn that he is dissatisfied with the manner in which we are reporting his former Toyota Financial Services (TFS) account; however, based on our review of his account, our position remains the same.
  
  As indicated in our response on October 21, 2022, the information that Toyota Financial Services reports is required to be accurate and complete pursuant to the Fair Credit Reporting Act, and we are required by Federal Law to report all information accurately to the Consumer Reporting Agencies (CRAs) based on our customer's payment history. Since Mr. ******* did not settle his contract balance in full, prior to the charge off of his account, the information we reported to the Credit Agencies is accurate, and we are unable to remove the charge off verbiage. However, we have updated his tradelines to reflect the paid charge off date as of August 31, 2022, with a zero balance, as reflected on the attached document. This update could take between 45-60 days for the CRAs to complete on Mr. *******'s credit profile.
  
  TFS strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Mr. ******* has any further questions regarding his account status, he may contact our Customer ******* Center, Monday through Friday, at (XXX) XXX-XXXX
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  My name is **** ***** and I recently disputed late payment on my credit report with Toyota Motor Credit. I realized there was inaccuracy on my credit report. Toyota Motor Credit hasn't been able to furnish prove that I was actually late on 12/30/2021. I have a perfect record of paying on time as you can see from my elite streak history.

  Business Response

  Date: 02/13/2023

  Business Response /* (1000, 5, 2022/10/21) */
  October 19, 2022
  BBB Case # XXXXXXXX
  **** *****
  Account # XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by **** *****.
  
  First and foremost, TFS would like to thank Mr. ***** for bringing his concerns to our attention.
  
  After a thorough review of Mr. *****'s account, we discovered that the payment due on November 20, 2021 was not received until January 7, 2022.
  
  Our records indicate we attempted to contact Mr. ***** via his phone number of record several times between December 9, 2021 and December 29, 2021, prior to reporting any derogatory information on his tradeline. We were unsuccessful in our attempts to reach him. Our records also show that Mr. ***** was sent a billing statement on December 3, 2021 that reflected that his account was past due. Mr. *****'s November 20, 2021 payment was reported 30 days past due to the Credit Reporting Agencies (CRAs) on December 31, 2021 as we did not receive a payment from him until January 7, 2021 for his November 2021 payment.
  
  Unfortunately, we are unable to accommodate Mr. *****'s request to remove the information we reported as we are required to report accurate information to the CRAs. We have attached a copy of Mr. *****'s payment history for further reference.
  
  Please know TFS strives for excellence in customer satisfaction and we sincerely appreciate Mr. ***** for bringing this matter to TFS's attention. If Mr. ***** should have any further questions, he may contact our Customer ******* Center at X-XXX-XXX-XXXX, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  
  
  Consumer Response /* (3000, 7, 2022/10/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello,
  My name is **** ***** and its unfortunate to find out Toyota doesn't appreciate for being their customer. I regret to do business with them.
  However the provisions of 15 usc 6801(a) require financial institutions to notify consumers of their information sharing practices and provide for a right to opt out of certain sharing.
  In the above mentioned Consumer Credit Transaction, without giving me the opportunity to to opt out, your institution furnished my nonpublic personal information to nonaffiliated third-parties(Experian, Equifax and TransUnion).
  In case your company admits that the organization named Experian, TransUnion, and Equifax are nonaffiliated third parties and your institution has violated the provision of FCRA(Fair Credit Reporting Act)
  I hereby request to remove this late payment.
  
  
  Business Response /* (4000, 9, 2022/10/27) */
  October 27, 2022
  BBB Case # XXXXXXXX
  **** *****
  Account # XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. ***** regarding the credit marker reported for his November 2021 payment. Our response remains the same.
  
  As stated in our previous response, Mr. *****'s payment due on November 20, 2021 was not received until January 7, 2022.
  
  As we also indicated in our previous response, we made several attempts to contact Mr. ***** via his phone number of record several times between December 9, 2021 and December 29, 2021, prior to reporting any derogatory information on his tradeline. We were unable to reach him during this time. We also previously stated that Mr. ***** was sent a billing statement on December 3, 2021 that reflected that his account was past due. Mr. *****'s November 20, 2021 payment was reported 30 days past due to the Credit Reporting Agencies (CRAs) on December 31, 2021 as we are required to do under the Fair Credit Reporting Act.
  
  Unfortunately, we are still unable to accommodate Mr. *****'s request to remove the information we reported as we are required to report accurate information to the CRAs. We have attached a copy of Mr. *****'s December 2021 billing statement, which provided notification to Mr. ***** that his November 2021 was past due at that time.
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. ***** for bringing this matter to TFS's attention. If Mr. ***** should have any further questions, he may contact our Customer ******* Center at X-XXX-XXX-XXXX, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  
  
  Consumer Response /* (4200, 11, 2022/11/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hi,
  
  My name is **** ***** and I am consumer/natural person. As a consumer the law gives me the obligation to dispute any violation that damages my reputation.
  Toyota are in violation According 15 usc 1681a(2)(a)(i). Toyota damages my reputation for furnishing my information with non affiliate third-party without my consent.
  Again, Toyota is clearly in violation 15 usc 1681b(a)(2). Toyota stated, its "required" to furnished my privacy without my consent. As consumer I need to study which law gives Toyota to furnish my privacy?
  As consumer, Toyota violated my privacy as I prescribed above,
  Also Toyota is in violation according to 15 usc 1681s-2(7)(e) for listing negative item under my credit report.
  I am demand to delete that negative late payment that you reported on my credit file immediately before I escalate the issue to federal.
  
  
  Business Response /* (4000, 13, 2022/11/10) */
  see attached
  
  
  Consumer Response /* (4200, 15, 2022/11/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hi
  My name is **** ***** and I am consumer/natural person. I have disputed multiple time this inaccurate late payment that furnished Toyota without my consent. I have made uniformed decision and the law said, everything shall be clearly and conspicuous and make sense to understand what the natural person will agree on. Toyota didn't provide me the opportunity to "OPT Out" and shared my nonpublic disclosure information with nonaffiliate third-party. Toyota didn't provide me what law "REQUIRED" them to furnished my nonpublic disclosure information without my consent?
  According to 15 usc 1666(b)(3) I am demand additional verification of Billing Error.
  further pursuant 15 usc 1666a(a)(B) Toyota is in violation of advertising/reselling my nonpublic disclosure information to third-party. I didn't pay the bill on time doesn't mean Toyota is required to furnished it as late payment.
  I haven't received any billing statement 21 days before the due date.
  Toyota mentioned multiple times that they attempted to reach out to me by calling me. That's untrue. The law doesn't say call the consumer however it said, send a billing statement 21 days before the due date.
  This is my final goodwill and I am demand this late payment to remove under my credit file immediately.
  
  
  Business Response /* (4000, 17, 2022/11/21) */
  November 21, 2022
  BBB Case # XXXXXXXX
  **** *****
  Account # XXX-XXXXXXX
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. ***** regarding the credit marker reported for his November 2021 payment. Our response remains the same.
  
  As stated in our previous response, Mr. *****'s payment due on November 20, 2021 was not received until January 7, 2022.
  
  As we also indicated in our previous response, we made several attempts to contact Mr. ***** via his phone number of record several times between December 9, 2021 and December 29, 2021, prior to reporting any derogatory information on his tradeline. We were unable to reach him during this time. We also previously stated that Mr. ***** was sent a billing statement on December 3, 2021 that reflected that his account was past due. Mr. *****'s November 20, 2021 payment was reported 30 days past due to the Credit Reporting Agencies (CRAs) on December 31, 2021 as we are required to do under the Fair Credit Reporting Act.
  
  Unfortunately, we are still unable to accommodate Mr. *****'s request to remove the information we reported as we are required to report accurate information to the CRAs. We have attached a copy of Mr. *****'s December 2021 billing statement, which provided notification to Mr. ***** that his November 2021 was past due at that time.
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. ***** for bringing this matter to TFS's attention. If Mr. ***** should have any further questions, he may contact our Customer ******* Center at X-XXX-XXX-XXXX, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.