Business Profile
Auto Financing
Toyota Motor Credit CorporationHeadquarters
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Reviews
This profile includes reviews for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 117 Customer Reviews
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Review fromMausxes Y
Date: 10/21/2024
1 starMausxes Y
Date: 10/21/2024
Toyota Financial Services Subject: Formal Complaint Regarding Refund Delay and ************* Balance Dear *********** am writing to formally lodge a complaint regarding the significant delay in processing my refund, which has directly resulted in my bank account being left in a negative balance. My account with ********************************************* is *********, and I had been assured that a refund of $2830.50 would be processed within 30 days from August 23rd 2024 upon receiving the check from Toyota ******************** Yet as of today, 10/21/2024, I have not received the funds for the remainder of $730.50. As of todays date 10/21/2024, I see that the check for $2100.00 VSA refund was returned which now left my bank account in negative balance. Over the time, I had multiple agents and resolution specialist assure me that my checks were sent and every time I call in they would inform with different information. Due to this delay, my bank account has incurred overdraft fees and additional financial stress, which I believe could have been avoided had the refund been processed in a timely manner.I kindly request that you expedite the refund immediately and compensate me for any overdraft charges and other related costs caused by this delay. I trust that Toyota Financial Services will take swift action to resolve this matter and ensure that such delays do not occur again.I would appreciate a response within the next business days regarding how you plan to address this issue. Please contact me to confirm receipt of this letter and to discuss any further steps.Thank you for your attention to this matter. I look forward to your prompt resolution.Toyota Motor Credit Corporation
Date: 10/24/2024
October 24, 2024 Contact Name: Mausxes **** Account Number: ********** ******************** of Toyota Financial Services (***) is in receipt of the review submitted by Mausxes **** regarding their dissatisfaction with Toyota Financial Services (***) associated with the above-mentioned *** vehicle account. ********************************************* Insurance Services (TMIS) records reflect that an insurance cancellation was received per our customers request. **** issued a check to both the primary customer and the co-signer, Mausxes **** and ******** *****, on October 9, 2024, in the amount of $2,100.00, after receiving the funds for the cancellation from ****; however, due to the check missing the proper endorsement of all parties, the bank returned the funds. The *** system of records reflects that Mausxes **** spoke with a member of our Resolution Team on October 23, 2024. A second check is in process of being issued in the amount of $2,100.00 and will be expedited to our customer via *****. Given the above facts, the funds were not returned due to a *** error. There is no compensation due or owed to our customer. It is imperative that all parties endorse the second check prior to depositing it with their financial institution. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.Review fromOlena M
Date: 10/01/2024
1 starOlena M
Date: 10/01/2024
******** customer service. The person on the other side hang up on me. They cant confirm if they received a check. One person said to get information from insurance about the check to escalate it when called and provided information to another person she says we dont escalate it will take for 2-3 weeks. And hang up on me. Whats the point of me providing the check information then. Completely unexperienced people work in their **************** no information is updated on their end. Everyone has something different to say. So unreliable. The battle just begun. Will be updating with processing of my total loss claim if they will ever get to it.Toyota Motor Credit Corporation
Date: 10/07/2024
October 7, 2024 BBB Review Contact Name: ***** ********* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by ***** ********* regarding their dissatisfaction with Toyota Financial Services (TFS). *** would like to thank our customer for bringing their account and concerns to our attention. We understand and recognize that time is valuable, and the total loss of the 2021 Toyota RAV4 is a difficult situation. We also recognize our customers rely on the companies they do business with to provide accurate information; therefore, our team members are trained to the highest standards. We appreciate having our customer's feedback, and we have provided the necessary coaching to the appropriate management teams. In regards to ***** Myronenkos concerns associated with the status of the funds to settle the total loss claim, as of the date of this response, the funds are not reflecting in our system of record. *** would like to properly address this request, and we appreciate our customers patience while we review the account. To best assist our customer, we will follow-up with them directly with an update within the next 48 business hours from this response. We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.Review fromHeather Z
Date: 10/01/2024
1 starHeather Z
Date: 10/01/2024
I do not understand how a company/business with the Toyota name attached can deliver such poor poor customer service. Our 1 year old truck was totaled and our insurance sent Toyota Motor Credit the payoff ( plus extra) amount. The payment was sent in middle August but Toyota Motor Credit Corp. stated they did not receive until Sept 4. Initially they stated they would take about 10 days to post payment because they were back-logged. We waited.... and waited... and waited. Then customer service at ********************** ********************** stated it would take about 2 weeks. So we waited..... and waited.... and waited. Then customer service stated 2-3 weeks because of the on going back log. So we waited and waited. All the time spending out of pocket money for rental cars and borrowing family cars. But we waited and waited.... Then customer service (today) does not even give a timeframe and it has almost been 30 days!!! I know they recently went through a lawsuit for not refunding warranties. I am putting yelp reviews on Toyota's companies and will continue to. We were going to go back to Toyota to purchase another new vehicle - but no longer. This TM Credit Corp should be ashamed - it seems illegal what they are doing.Toyota Motor Credit Corporation
Date: 10/03/2024
October 2, 2024 ******* ****** BBB Review This is in response to the review submitted by ******* ******, against Toyota Motor Credit Corporation (TMCC), regarding their dissatisfaction with their total loss claim. We are unable to verify an active Toyota Financial Services account based on the information provided by Ms. ****** however, we would like to properly address their concerns. We ask that she provides additional information (such as an account number, social security number, or vehicle identification number) which can be used to identify the loan. If Ms. ******* concerns are not based on a Toyota Financial Services account, we ask that they refer this complaint to the appropriate business for review/response.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submissionReview fromMandy J
Date: 09/26/2024
1 starMandy J
Date: 09/26/2024
Toyota financial services is the absolute most incompetent ridiculous lien holder I have ever dealt with. I had to refinance my car due to a separation, Toyota doesnt offer that so I went through somebody else. Im also doing a state change because I moved to a different state at the time of the separation. My current lien sent everything Toyota needed, Toyota received the payoff check which of course they had no problem accepting. However they will not release my title to ANYBODY so I can register it here. Not a single customer service *** has told me the same thing so thats also a huge red flag and very concerning. It seems like nobody including Toyota financials specialists know whats going on. I have been dealing with this for over a month. This is my first and ONLY time financing through Toyota. I love Toyota cars however, their finance department has major internal issues that need to be resolved. These are peoples lives they are messing with and they just dont seem to care. No problem taking checks obviously! I have wasted so much time on countless phone calls. I would be embarrassed if I worked there. My current lien is now trying to get the title from them since Toyota financial keeps running me in circles.Toyota Motor Credit Corporation
Date: 09/27/2024
September 27, 2024 Contact Name: ***** ******** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by ***** ******** regarding their dissatisfaction with Toyota Financial Services (TFS).We understand and recognize that time is valuable; however, based on the details provided to the BBB, ***** ******** is an unauthorized party, and as such, we are unable to fulfill their request for assistance. The privacy of our customers is vital. *** respects the privacy of our customers and engages procedural safeguards to protect the confidentiality and security of our customers information. Our goal is to ensure we are in compliance with federal privacy laws and any state-specific regulations regarding the sharing of information. We respectfully request that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with you, or they may contact us directly to discuss the above-mentioned concern. We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.Review fromJeanna C
Date: 09/23/2024
1 starJeanna C
Date: 09/23/2024
Toyota Financial Services has poor customer service and business practices. I financed an auto with them in April 2024 and unfortunately July 29, 2024, the auto was involved in a total loss accident at the fault of the other driver. Full payoff was sent by insurance company and received by Toyota Financial Services on August 19, 2024. The date of this complaint is September 23, 2024 and Toyota Financial Services has still not posted the payoff check nor returned my financed GAP and warranty coverage refund. I have made multiple phone calls to this company and get the same answer "that department is behind on posting payments, please continue to wait". This is poor customer service and business practice. We cannot replace the totaled vehicle until it is wiped from my credit so that my debt to income ratio makes financial sense for another vehicle. I will never finance with *** again.Toyota Motor Credit Corporation
Date: 09/27/2024
September 27, 2024 BBB Review Contact Name: ****** ***** -****** Account Number: ******4299 ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding their total loss. *** thanks ****** ***** ****** for bringing their account to our attention. We understand ****** *****- ****** total loss processing took longer than initially expected. Rest assured; we have allocated additional support to help improve our current service levels overall. As of September 25, 2024, ****** *****-Sparkss account has been closed; their insurance payoff was backdated to July 29, 2024, the reported date of loss.Pursuant to the total loss letter dated August 14, 2024, ****** *****-****** was advised, If there is a surplus on your account after all the payments and refunds are applied, we will send you a check approximately 10 days after the account is closed." We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.Review frombryan b
Date: 09/03/2024
1 starbryan b
Date: 09/03/2024
my car was totalled...I had extended warranty, gap and wheel and key insurance on it. I ASSUMMED. that the gap insurance would cover the difference between owed and value...which it basically...but they kept the refund for the extended warranty and wheel and key polices to go toward the difference....is this even legal? if polices were with an outside company I know I would have gotten refunds for those polices....I think that's more than a little crocked..what if I only had gap????Toyota Motor Credit Corporation
Date: 09/04/2024
September 4, 2024 Contact Name: ************************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by *************************, regarding their dissatisfaction with Toyota Financial Services (TFS).It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.TFS has been advised of the total loss of a 2019 Toyota RAV4 as of May 2, 2024. In regards to our customers concern, all financed Voluntary Protection Products (VPP) are cancelled for prorated refunds prior to a Guaranteed Auto Protection (***) claim being filed. As part of the agreement, the *** policy requires that there be an accounting of all monies before the claim can be filed. Additionally, *** does not cover insurance deductibles or any late or extended payments. If a deficiency balance remains on the account, the customer will be responsible for any balance remaining.We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.Review fromCallie M.
Date: 08/10/2024
1 starCallie M.
Date: 08/10/2024
Absolutely the worst company I have ever dealt with and someone needs to do something!!! why are they getting away with holding peoples titles hostage to vehicles they have paid completely off. Not okay at all and completely illegal. I sent a check from state farm on july 31st and this company has not looked at it or cashed it and here we are august 10th the check has still not been cashed or processed and i am sold every excuse in the book when I call. when people total loss a vehicle you arent allowed to take payment on it and they did!!!! took $387 out of my account after i crashed the vehicle and it was reported. I know a lot of people filing action law suits on this company when will the better business bureau finally step in? Paying customers DESERVE their title.Toyota Motor Credit Corporation
Date: 08/16/2024
August 16, 2024 Contact Name: ************************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review filed by ************************* regarding their dissatisfaction with TFS and their request for assistance with the above-mentioned TFS vehicle account.It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable and that the total loss process is a stressful situation.On July 15, 2024, TFS was notified by ******************** of the total loss of a 2015 Toyota Sienna.The funds to satisfy the balance due on the account were received on August 1, 2024, from ********************. The total loss processing has been completed as of August 15, 2024. The title will be released to ******************** as stated on the Letter of Guarantee (LOG) dated July 17, 2024, now that payment has been received. TFS system records reflect that as of August 2, 2024, the recurring payment scheduled has successfully been cancelled associated with the bank account number ending in XX16. No additional payments will be drafted.We thank ************************* for their patience as TFS partnered with ******************** to close their vehicle account. We hope to have the opportunity to earn their business again in the future.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.Review fromPamela H
Date: 08/07/2024
1 starPamela H
Date: 08/07/2024
I am writing to express my disappointment and frustration with the recent experiences my husband and I have encountered with Toyota ***************************************. My husband, a terminally ill military veteran, and I, an elderly couple, purchased a Toyota Tundra in March 2024. Initially, everything was satisfactory until Toyota Financial Services began withdrawing money from our account twice on the same day, amounting to two car payments. This issue first occurred in July and then again in August.Upon discovering this, I promptly contacted Toyota Financial Services customer service. However, instead of addressing our concern, they informed me that our account was past due and that we would be charged a late fee. Despite having auto pay set up for the 6th of every month, the representative claimed there was no record of this in the system and insisted that we make an immediate payment over the phone.This situation has put us in a dire financial position, as we are retired and disabled with limited funds. When I requested a refund for the duplicate charges, my request was denied. Furthermore, my repeated attempts to speak with a manager were met with resistance, and I was told I would receive a call within 48 hours, which never happened. Subsequent calls yielded the same unhelpful responses.In an attempt to resolve the matter, I visited the dealership and spoke with the General Manager, but unfortunately, no progress was made. The unauthorized withdrawals and the lack of assistance from both Toyota Financial Services and the dealership have left us feeling defeated and helpless.Given the gravity of this situation and the financial strain it has caused, we are left with no choice but to consider reaching out to the Attorney General if a resolution is not achieved. It is deeply disheartening that a company as reputable as Toyota would allow such a situation to persist, especially when dealing with a vulnerable and loyal customer base.Toyota Motor Credit Corporation
Date: 08/08/2024
August 8, 2024 BBB Case: Review Contact Name: ***************************** Account Number: ******7041 ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding their multiple payments. TFS thanks ***************************** and her spouse for service to our country and for bringing their account to our attention. Please know, our team members are trained to the highest standards and Toyota Financial Services does not condone any unprofessional interactions or inappropriate behavior from our team members towards our customers. Rest assured, all phone recordings have been reviewed on your account and any instance of unprofessionalism discovered has been reported to the appropriate management team.On August 7, 2024, our office had the pleasure of speaking with *****************************. We thank her for providing additional feedback and the clarification we needed to process their refund. Pursuant to our conversation they understand the electronic refund of $1,399.66 will be available in approximately three to five business days. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.Review fromJames S
Date: 07/23/2024
1 starI have the platnium extended warranty. My transmission needs to be replaced, warranty company approved the claim, great! Heres the problem.. they only authorized 5 days of rental but the parts and transmission is on back order, hopefully to be received in 2-4 weeks. Car is not driveable and a TSB out on my serial number for a transmission issue. ********************** Knew about the problem but yet wont cover a rental for the lack of parts available! My local Toyota agrees that we shouldnt be the ones to have to pay for a rental yet the warranty company wont help!! **************** is useless talking to them pointing figures at Toyota for not having the part instead of helping with a solution. We will be out a couple thousand in rental fees!!! This is a mess, I have been left scrambling on how to get to work and continue with my daily responsibilities when we shouldnt have to be! Do the right thing Toyota financial and cover the rental car for parts YOUR company is behind on delivering.Review fromNathan C
Date: 07/23/2024
1 starNathan C
Date: 07/23/2024
I paid off my 2017 Range Rover Autobiography that was purchased through ******************* Toyota in ****, **. The payoff was processed on 04/05/2024. I have contacted Toyota financial on many different occasions to get a refund of my mechanical service agreement as well as GAP insurance. Both totaling over 7.4k. Toyota financial reps kept telling me that they resent the checks to my primary residence which was a complete lie. Come to find out, the checks are coming from a 3rd party called GSA. After contacting GSA they cleared and sent the checks to Toyota financial. I just contacted Toyota and they are now saying that they dont have the checks. Need to start a class action against Toyota, obviously their reviews say it all. This company has zero organization or integrity. If I dont receive MY money in the next few days, I will be filing suit.Toyota Motor Credit Corporation
Date: 07/26/2024
July 26, 2024 Contact Name: *********************************** Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by *********************************** regarding their dissatisfaction with Toyota Motor Credit Corporation (TMCC) and TFS regarding a 3rd party Voluntary Protection Plan (VPP) refund.It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.Gulf States Administrators issued two checks to TFS in the amounts of $6613.84 and $816.75 after the account was closed and paid in full. On May 6, 2024, and May 9, 2024, the funds were returned to Gulf States administrators, confirming the account was closed. Gulf States Administrators is responsible for having the funds issued to the customer directly in this case. We respectfully request that *********************************** follow up with Gulf States Administrators for assistance.GS *************** **** can be contacted at the information below:Phone: *************** Fax: ************** E-mail: ******************************* Mail: ************************* ***** Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliates.
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