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This profile includes reviews for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  90 Crystal Run Road Suite 310 Middletown, NY 10940

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  Toyota Financial Services

  11625 Rainwater Dr STE 200 Alpharetta, GA 30009

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  Lexus Financial Services

  P.O. Box 4102 Carol Stream, IL 60197

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  Lexus Financial Services

  1111 22nd St Oak Brook, IL 60523

Review Details

• Review fromTia T

  Date: 04/17/2024

  1 star

  Tia T

  Date: 04/17/2024

  I financed a ************** 2021. Since that time, I have never been able to set up an automatic payment plan and I have not been able to log into Toyota Financial Website. The company does not allow me to even set up an automatic payment plan through my bank and will only accept payment within a specific time frame in the month. It is nearly impossible to get a representative on the phone through customer service and now that I am looking for a loan payoff amount, it's almost as if TFS doesn't want me to pay off my account balance (scamming for interest). The website says there is no account using my name, SSN, the vehicle VIN, or the account number. When calling the automated phone service, the phone service recognizes all of that information. It was really easy to get approved for my loan, it has been extremely difficult to make the required payments, any extra payments, or pay the balance off.

  Toyota Motor Credit Corporation

  Date: 04/19/2024

  April 19, 2024 BBB Case: Review Contact Name: ************************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the inability to schedule online payments and payoff for the above referenced account. TFS thanks ************************* for bringing their account to our attention. On Wednesday, April 17, 2024, they spoke with a representative who submitted a helpdesk ticket in order to allow them access to the Toyota Financial Services website. We respectfully request that ************************* attempt to reregister on Wednesday, April 24, 2024. As a measure of courtesy, and due to BBB review limitations, we have emailed a payoff quote under separate cover; we are unable to include it here.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromMary Ellen R

  Date: 04/04/2024

  1 star

  Mary Ellen R

  Date: 04/04/2024

  My daughter purchased a Toyota RAV4 from a lease with Toyota Financial Services. It took 4 months for them to provide a title after mailing it to an address that had not been in use for 3 years. After ***** phone calls the title was finally delivered 4 months after the car was purchased. Upon going to the *** we found out we also need a Bill of Sale. We called TFS and were transferred around to different departments and finally found someone to send this to us. We are now awaiting the Bill of Sale and I have little confidence it will arrive to the right address or at all. TFS really doesn't know how to handle a lease payout. We received inconsistent information repeatedly and cannot believe how many times we had to call to resolve what should be a standard process. If the Bill of Sale is not received we will be filing a complaint with a request for assistance.

  Toyota Motor Credit Corporation

  Date: 04/05/2024

  April 5, 2024 BBB Case: Review Contact Name: ***************************** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the title and bill of sale. The privacy of our customers is vital. After reviewing our records, we have determined that the submitter of this case is not listed as an authorized party on any TFS account. To best assist, we ask that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with you, or they may contact us directly to discuss the above referenced concern. We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromJay S

  Date: 03/29/2024

  1 star

  Jay S

  Date: 03/29/2024

  Bad place to get a car loan. I got a loan for a new Toyota, then paid the entire loan off with a bank check weeks before the first payment was due. They still charged me $50 interest, even though I only had the loan open for a week or so.It took them months to send me my auto title, after calling them many times.

  Toyota Motor Credit Corporation

  Date: 04/01/2024

  April 1, 2024 BBB Case: Review Contact Name: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their experience with payoff and title release. We are unable to verify an active TFS account based on the information provided by **********; however, we would like to properly address their concerns. We ask that ********** provides additional information (such as an account number, social security number, or vehicle identification number) which can be used to identify the loan. Additionally, we require the full name of our customer to be provided prior to releasing any account specific information. If ********** concerns are not based on a TFS account, we ask that they refer this complaint to the appropriate business for review/response.We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromTerrie Rivera

  Date: 03/25/2024

  5 stars

  Terrie Rivera

  Date: 03/25/2024

  I bought a 2022 rx350 in 2022. I bought the extended warranty and prepaid maintenance. In September 2023 I traded it for a NX350h. I also bought the extended warranty and prepaid maintenance for that car as well. Lexus tells you that if you sell or trade in your car that they will reimburse you for the difference on those prepaid add ons. I have been trying to get my money back since September of 2023. It is now March 25 2024 and still no reimbursed. They keep saying check was mailed but still no check. I hate getting the run around and I could really us that money, nearly $4000. Now they say they will send another check but wont go out for 5-7 business days. I ask them to ***** it but they said no.

  Toyota Motor Credit Corporation

  Date: 03/28/2024

  March 28, 2024 Contact Name: ************************* Account Number: ********** ******************** of Lexus Financial Services (LFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and LFS regarding *************************** request for the status of two Toyota Motor Insurance (****) Voluntary Protection Product (VPP) refunds associated with a 2022 Lexus RX350.**** has confirmed the dealer requested a *************** Agreement (VSA) and a Prepaid Maintenance Agreement (***) to be cancelled as of January 18, 2024, with the cancellation effective date of September 6, 2023.The VSA refund has been issued for $2,541.15, and the *** refund has been issued for $1,483.00.Both refunds were returned to **** by **** with a forwarding address sticker. The **** address was updated for our customer, and both checks were remailed to the address provided by **** on the return mail sticker as of February 21, 2024. The address provided to **** by **** is located in ********, ** 84338-7535.As of the date of this response, **** has confirmed neither check has been cashed. If the updated address is not correct, we ask that ************************* please contact **** as soon as possible to correct the address and request for new checks to be issued.**** can be reached at **************.Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromLarry L

  Date: 03/24/2024

  2 stars

  Larry L

  Date: 03/24/2024

  Keep having difficulty logging in to website Doesn't accept my password.

  Toyota Motor Credit Corporation

  Date: 03/26/2024

  March 26, 2024 BBB Case: Review Contact Name: ***************************** Account Number: *********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their unacceptable password via our website for the above referenced account. TFS thanks ***************************** for bringing their password concern to our attention. While we are unable to select or provide an acceptable password, we can provide the requirements as follows:Must contain 8 to 20 characters.At least 1 letter (A-Z)At least 1 number (09)At least one special character Not contain their username Not contain more than two consecutive, repeating characters. We realize that in order to update or reset their password, ***************************** may need their username first. Please note that the website provides an option to retrieve it using the account number listed above and the last four of their social security numbers. We encourage ***************************** to contact us at the number listed below and select the option for website assistance.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromweiman z

  Date: 02/16/2024

  1 star

  weiman z

  Date: 02/16/2024

  Leased a vehicle with ***** Toyota in 2020. Lease ended in 2023, returned vehicle without to the same dealer without issues. I get a letter in the mail around Dec that says they owe me $2700 and the check would arrive in two weeks. I give it until middle of Jan **** and call Toyota customer ********************. They could not answer my questions so I filed a complaint with cfpb. Feb **** still waiting.

  Toyota Motor Credit Corporation

  Date: 02/19/2024

  February 19, **** BBB Case: Review Contact Name: ********************* Account Number: *********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their security deposit refund. Our records reflect *********************** also filed a complaint, with the Consumer Financial ***************** (****), on January 24, ****, regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** Please know, a response will be provided to the **** on or before March 24, ****. We understand the urgent nature of this duplicate request, and we appreciate their patience while we review the concerns.We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromLayna L

  Date: 01/30/2024

  1 star

  Layna L

  Date: 01/30/2024

  I financed a car through Toyota Financial and on December 23rd I had an accident and it was totaled. I owed $1,700 left on my car because I paid it off two and a half years early! And Toyota financial is holding up my check from my ****************** I only owe them $1,700 and they need to do a review. Why is it any of their business how much money I'm getting and how dare they slow down my process for me to get the check. I will never do business with them again! And I hope nobody else does business with them either.

  Toyota Motor Credit Corporation

  Date: 02/02/2024

  February 2, **** Contact Name: ********************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review filed against Toyota Motor Credit Corporation (****) and TFS regarding the total loss of the above-mentioned vehicle account.It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable.Our process includes obtaining a valuation from the insurance company to ensure the settlement being provided is based on an accurate valuation of the vehicle. Once the valuation is received from the insurance company and confirmed as accurate, TFS will issue a Letter of Guarantee (LOG) to the insurance company. We perform this process in the best interest of our customers and TFS to ensure **** does not accept an unfair settlement amount without recourse. After a thorough review of the account, our ********************* has confirmed the LOG was sent to ******************************** as of January 30, ****. We respectfully request that the customer please follow up with the insurance company.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromEric W

  Date: 01/24/2024

  1 star

  Eric W

  Date: 01/24/2024

  This might be a great company as a whole but their total loss department is a disaster. I had a car with Toyota for 6 years and made my payments on time every month without missing any. I was paying more than what I was asked to get out my car loan. Last month while going to work, my wife was hit by a deer and the car was deemed a total loss. It has been a back and forth between between the insurance company and Toyota credit to issue a payout letter. I called this morning to ask if they could expedite the issuance of the payout letter because I have paid closed to a $1k in rental car coverage out of pocket. The first agent I got to was very rude and mean and when I tried to asked to be transferred to another agent she hung up on me. I called back and the other agent was thesame, I explained my ordeal to her. She lacked empathy, was dismissive and told me thesame nasty things. I asked to be transferred to a supervisor and she told me she was a supervisor. When I explained to her that it wasnt going to be fair to complain about her to her, she sent me to customer service. Long story short, these companies have to be accountable to customers. I wasnt rude but I was just passionate In putting in my plea.

  Toyota Motor Credit Corporation

  Date: 01/26/2024

  January 26, **** BBB Case: Review Contact Name: ************** Account Number: ********** ******************** of Lexus Financial Services (LFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and LFS regarding the total loss of the above referenced account.Please know, our team members are trained to the highest standards and Lexus Financial Services does not condone any unprofessional interactions or inappropriate behavior from our team members towards our customers. Rest assured, all phone recordings have been reviewed on your account and any instance of unprofessionalism discovered has been reported to the appropriate management team.Our records differ from ************** and their insurance provider's. LFS received the required written evaluation on Monday, January 22, ****, and the verbal total loss notification on Tuesday, January 23, ****.Additionally, our records indicate that ************** was provided with the correct information regarding the service level for the Letter of Guarantee (LOG) required by their insurance to release any settlement. This is due to a manual review to ensure that all additional options on the vehicle are accounted for in the evaluation provided by their insurance.We are pleased to inform ************** that the LOG will be sent to their insurance tonight. If their insurance pays the amount listed in their evaluation, their above-referenced account will be paid in full. At this point, LFS will cancel any optional products, and a refund will be issued to the primary account holder.Please note that refunds on a total loss are not expedited as they may require approval. Rest assured; we are committed to ensuring the process is efficient. We appreciate their patience throughout this process.******, ************** may want to consider discussing the addition of rental coverage to their existing insurance policy with their insurance agent.Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromCarmela V

  Date: 01/18/2024

  1 star

  Carmela V

  Date: 01/18/2024

  9 days to process a payoff. 9 days!! Absolutely ridiculous. I used to work in banking and was an escrow officer for several years. There is no reason it should take 9 days to process a payoff other than they are stealing peoples interest money by causing unnecessary delays.

  Toyota Motor Credit Corporation

  Date: 01/22/2024

  January 22, **** Contact Name: ***************************** Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review filed against Toyota Motor Credit Corporation (****) and TFS by ***************************** and their concern regarding the timeframe to process the payoff associated with the above-mentioned vehicle account.It is always our goal to deliver best-in-class service for all of our customers. We understand and recognize that time is valuable.It is important to note that TFS will backdate the payoff to the date it arrived in our office. Our customer can take peace of mind regarding their concern knowing that no additional interest is collected with the payoff being backdated.Additionally, under the Federal Truth-In Lending Disclosures in the Prepayment section, this section states, If you pay off all of your debt early, you will not have to pay a penalty." It is important for ***************************** to differentiate between interest accrued and prepayment penalties. Interest accrued is owed in accordance with the contract. Our customers signature on the contract verifies that they understand the terms and conditions. Prepayment penalties will not be charged pursuant to the contract.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromRichard L

  Date: 01/17/2024

  1 star

  Richard L

  Date: 01/17/2024

  Toyota changed the company resposible for collecting our payment. The result was that we received a notice that we were overdue. turns out the new company id not have an accurate account number to draw from.

  Toyota Motor Credit Corporation

  Date: 01/18/2024

  January 18, **** BBB Case: Review Contact Name: ***************************** Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their payment for above referenced account. Upon receipt of their review for TFS, we researched their concern and found that our records do not match *****************************. They have not paid late on their account as of the date of this letter; however, we did discover there may be a discrepancy with the bank account information they recently added to their website portal. TFS is unable to view the full account details; however, we see three differences: one account number entered is shorter, one is much longer and may contain the check number along with their bank account number, and one may have the routing and bank account information transposed. We realize the importance of keeping their account in a current state and recognize that this information may cause confusion. For this reason, our office called ***************************** at their number on file; however, we were unsuccessful and respectfully requested they either consider updating their bank account information after verifying it with their bank or consider calling us for other payment suggestions, such as auto-cheque or bill payment from their bank.Additionally, due to constraints on a review from the Better Business Bureau, we have mailed them a copy of their payment history.We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.