Business Profile
Auto Financing
Toyota Motor Credit CorporationHeadquarters
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Reviews
This profile includes reviews for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 117 Customer Reviews
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Review fromStephanie S
Date: 01/02/2024
1 starStephanie S
Date: 01/02/2024
TOYOTA FINANCIAL SERVICES ARE CROOKED I MADE OVER $6,398 in PAYMENTS FOR THE ***** OF DECEMBER ALONE FOR THEM TO TELL ME I HAVE A PAYMENT DUE 01/12/24 oh my payments were put towards the principal I never decided to that I SPOKE TO 3 REPRESENTIVES AND EVERYONE HAS SOMETHING DIFFERENT TO SAY I WORK TO HARD FOR MY MONEY IF I KNEW I WOULD NEVER DEAL WITH TOYOTAToyota Motor Credit Corporation
Date: 01/04/2024
January 4, **** Contact Name: ***************************** Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by *****************************, regarding their concerns with the transaction history associated with the above-mentioned vehicle account.After a thorough review of the account, our records reflect that of the multiple payments made in the month of December 2023, only one payment made on December 16, 2023, in the amount of $1,480.00 was successfully posted to the account; the other payments were unsuccessful and did not post to the account as those funds were returned. The dates and amounts for returned payments are below:1.December 4, 2023, a payment in the amount of $698.00 was returned.2.December 11,2023, a payment in the amount of $691.00 was returned.3.December 11, 2023, a payment in the $1,415.44 was also returned.4.December 18, 2023, a payment in the amount of $2,113.92 was returned.As of January 2, ****, a payment of $833.02 successfully posted to the account. The next payment due is February 12, ****.We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably through explanation.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromLeta H
Date: 01/02/2024
1 starLeta H
Date: 01/02/2024
I have extreme concerns about Toyota Financial Services quality of customer service and transmission of information in the 21st century. On Dec. 28th, 2022, ******** ********** of ************** Motor *********************** (MDOT MVA) provided me a lien filing receipt to verify that the out of state lienholder request letter was sent to Toyota Motor Credit Corporation (****). This document included the ******** address for the Out of State Title to be sent. From June 2023 to Dec. 2023, I received multiple notifications from MDOT MVA that **** had not sent the Out of State Title to complete my titling transaction. Multiple times I followed up and spoke with customer service representatives to explain that a request had been sent by MDOT MVA and that by not sending the Out of State Title will legally impact me as a driver in **. In Aug, another lien request was sent by MDOT MVA. On Dec. 8th, 2023, I paid my final car note to Toyota Financial Services. On Dec. 20th, I contacted Toyota. A customer service representative informed me that my final payment was credited on Dec. 12th, and documentation was sent to me on Dec. 15th. I was informed that I had to wait 7 to 10 business days to receive my lien. The representative also acknowledged that requests were received from MDOT for the Out of State Title and no response was sent. I informed the customer service representative about the law in MD that was enacted on Jan. 1st, 2021, which requires for lien holders and dealers to send lien releases to MDOT MVA electronically within 5 days after final payment of a car loan. I never missed a payment and exceeded the monthly payments for my car note. I still have not received any notification from Toyota acknowledging that I am an owner of my vehicle. From Dec. 30th, I had not been able to drive my car due to Toyota's failure to comply with: (1) MDOT MVA requests for Out of State Title; and (2) failure to comply with the electronic lien release law effective January 2021.Toyota Motor Credit Corporation
Date: 01/03/2024
January 3, **** BBB Case: Review Contact Name: ********************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their title after paying off the above referenced account. TFS thanks ********************* for bringing their account to our attention. Upon review of their concerns, TFS reached out to the Virginia DMV and spoke to ******. Their representative advised of a hold on their title, which caused the paid in full title release delay. The hold was released as of the date of this response. Please note that the above-referenced account holds a Virginia *************************** attempted to call ********************* at their numbers on file, unsuccessfully. We respectfully ask that they call us to confirm their address. We want to ensure the most current address is on file to avoid further delays. Additionally, upon releasing their ******** title electronically, the Virginia DMV will print a free and clear title directly to *********************. Subsequently, we ask that ********************* visit the ******** DMV to complete the title and registration transfer. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromDominque D
Date: 12/30/2023
1 starDominque D
Date: 12/30/2023
This company took payments and claims to not have recieved them first they told me they didn't recieve september payment I provided proof then they turn around and tells me no it was July then I provided July then once I Provided them with my proofs of payments over the phone and through fax the lady then puts me on hold for a long time then tells me oh we put that payment on someone else account like how if my name and address is on the payments like I been threw so much with this company I will not send anyone to them and i just want my money back or they can put it towards my car I really hate everyyhing they have taken me threw missed work and everything because of their mistakes. Did an illegal repo knowing that they had got my payments.ALL bad reviews from me no stars ZERO StarsToyota Motor Credit Corporation
Date: 01/03/2024
January 3, **** Contact Name: *************************** Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding ***************************** dissatisfaction with the service received from Toyota Financial Services (TFS) related to the above-mentioned vehicle account. After a thorough review of the account, our records reflect that on May 14, 2023, TFS received a payment of $1,021.58, which satisfied the past due amount for April 2023 and the monthly payment for May 2023. Payment for the month of July was not received until August 14, 2023. Additionally, payment for the month of August was received on October 21, 2023.On November 30, 2023, after not receiving payment for the three consecutive months of September, October, and November, the vehicle was repossessed.TFS received $2,027.74 on December 1, 2023, to reinstate the account after the repossession.We were provided the stubs of multiple MoneyGram receipts on December 5, 2023; however, on December 15, 2023, our customer was advised TFS needs the front and back copies of the money orders to confirm the funds were made payable and cashed by TFS. As of the date of this response, TFS has not yet been provided with the requested documentation for review.Given these facts, the repossession was valid per the terms agreed to in the contract.We realize this may not be the response desired, but we hope our above reply has resolved this matter amicably through explanation.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromJEFF L
Date: 12/08/2023
1 starJEFF L
Date: 12/08/2023
I wish I could give zero stars to this cooprporation. The nice middlemen between you and the resolutions team are kind but ultimately have no power and do not allow you to talk dirrectly to the resolutions team. I have spent 4.5 hrs on the phone today just trying to get a lien holder approval to have my car shipped from ********** to ******. After submitting all the correct documents, my insurance company misspelled College for the city *************** on one of the documents and after resending the corrected document, they somehow never get my fax; even after getting mutiple confirmed recipts of fax. I am amazed a company this large has not developed a more robust secure messaging system for prompt responses. I mean with AI assistance this should be a piece of cake.Toyota Motor Credit Corporation
Date: 12/12/2023
December 12, 2023 Contact Name: ************************* Account Number: **********/ ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the concerns associated with the above-mentioned vehicle account.First and foremost, TFS would like to extend a sincere thank you to our customer for the service provided to our country. We strongly and proudly support the men and women in our military, along with the veterans who have previously served. We know the sacrifice our military, veterans, and their families have endured.It is always our goal to deliver best-in-class service for all of our customers. We would like to thank our customer for bringing these matters to our attention so that we have the opportunity to improve. We understand and recognize that time is valuable.We have confirmed that an approved consent to remove both vehicles has been sent to the @live email account and via FAX at ************** for our customer as of December 11, 2023. Our customer will receive two documents, one for each vehicle. We ask that our customer retain both documents for their records.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromFrancine R
Date: 12/07/2023
1 starFrancine R
Date: 12/07/2023
They are not transparent. Makes it very difficult to find out how to see what part of my payment goes to interest and what part goes to principal. They just changed their Toyota Financial app and now its even worse. When you call ***************** they dont even know how to operate their own app. Thats pretty much the level of the **************** from *********************************************. I will never do business with them again.Toyota Motor Credit Corporation
Date: 12/12/2023
December 12, 2023 Contact Name: *********************************** Account Number: ************* **************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the concerns associated with the above-mentioned vehicle account.It is always our goal to deliver best-in-class service for all of our customers. We would like to thank our customer for bringing these matters to our attention so that we have the opportunity to improve. We understand and recognize that time is valuable.Weve sent the the principal and interest breakdown for our customer to their address on file review and retain for their records.Lastly, please know that our team members are trained to the highest standards, and Toyota Financial Services does not condone any unprofessional interactions or inappropriate behavior from our team members towards our customers, including providing misinformation. We have reviewed all phone recordings relating to this matter, and any instance of unprofessionalism discovered has been reported to the appropriate management team. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromDylan W
Date: 11/30/2023
1 starDylan W
Date: 11/30/2023
The absolute worst experience to have them approve moving my vehicle to ****** for military PCS orders. I have been struggling for over a month to get them to accept my insurance, but they have refused to acknowledge proof of coverage. Finally, they seemed willing to accept when I sent them over my entire contract, however getting ahold of a customer service representative takes FOREVER. The automated phone directory service makes it impossible to get connected to an agent unless you repeat the same unaccepted phrase over and over like a lunatic, because they thought it would be a great idea to not give you the option of connecting directly to a human being.Most requests are handled by their "special teams," which of course the end-user can never directly contact. The people you talk with on the phone are simply middlemen, meaning they have no responsibility over any issues, and cannot fix anything. This means you have NO CONTROL over ANYTHING, so you can do nothing but sit back and wait for someone to hopefully reach out to you (spoiler, they won't).Horrible company.Toyota Motor Credit Corporation
Date: 12/01/2023
December 1, 2023 BBB Case: Review Contact Name: ********************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding our customers experience with the permanent removal to ****** of the above referenced account. TFS thanks ********************* for their military service and their feedback.Our team members are trained to the highest standards, and Toyota Financial Services does not condone any unprofessional interactions or inappropriate behavior from our team members towards our customers, including providing misinformation. We have reviewed all phone recordings relating to this matter, and any instance of unprofessionalism discovered has been reported to the appropriate management team.We recognize ********************* called TFS on September 26, 2023, to initiate their request to remove their vehicle to ******; however, TFS did not receive their complete documents until November 30, 2023, at which time TFS issued the consent.We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromIlias A.
Date: 11/29/2023
1 starIlias A.
Date: 11/29/2023
Very inconvenient service; It is impossible to make a request or write to support on the site. I called the hotline and requested a statement about the balance of the loan repayment debt, they promised to send it to me by email within 2 days, but a week passed and there was nothing.Toyota Motor Credit Corporation
Date: 12/01/2023
December 1, 2023 BBB Case: Review Contact Name: ************************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their experience site support and loan balance.TFS invites ************************* to call us in order to troubleshoot the website and appropriately address their customer support center website concerns.Due to Better Business Bureau (BBB) review limitations, we have mailed and emailed a payoff quote and billing statement to the address on file for **************************We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromKahli A
Date: 11/18/2023
1 starKahli A
Date: 11/18/2023
I'm done with this company..I should not have to go through h*** to pay my monthly car note..worst experience ever....Toyota Motor Credit Corporation
Date: 11/20/2023
November 20, 2023 BBB Case: Review Contact Name: ********** Account Number: ********** ******************** of Toyota Financial Services (***) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and *** regarding Kahli Afars concerns with scheduling online payments and multiple failed payments on their above referenced account.According to our records, Kahli Afar created an online profile on our website, www.toyotafinancial.com, on January 11, 2023. Our records indicate successful payment scheduling on the website from January 2023 until September 2023.However, starting in September 2023, Kahli Afar changed payment methods within the *** application. Multiple payments scheduled via the *** app were returned due to either a missing bank account or an inability to locate the specified bank account. This issue explains the reported difficulty in making payments. When we cross-referenced the information provided by Kahli Afar included their bank routing and account number. With the information provided, the account could not be located by the bank. We kindly request that Kahli Afar verify their routing and bank account number directly with their bank and update this information on the *** app to ensure smooth processing of future payments. It's crucial to note that our *** website and application are 100% customer-driven, and we have not identified any internal or technical errors that would have caused payment difficulties.Additionally, Kahli Afar may want to explore alternative payment methods, such as contacting our customer experience center, making payments by mail, or using their ******************* pay service.We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromElaine J
Date: 11/17/2023
1 starElaine J
Date: 11/17/2023
Oct 9,2023 paid my car payment plus extra to principle. It was all recorded with confirmation #and employee ID. On Nov ****** I again called to pay my car payment and was informed I was past due for Oct. First it was due to NSF. I told ******* B555bxl that it I possible. Called back and talked to ******* B55IEB. ******* said they put all the money towards principle and I owed 2 payment, one was late. Asked for supervisor x3. Gave me a hard time, said she Toyota could record me but I cant record her. NEVER have I heard any statement that Toyota will tape our conversation but I could not make my own recording. She hung up. Call again on Nov 10, 2023 talked to *************. He repeated the same info and that he would put in for a call back by supervisor. He also wanted two payment. He was nice. Called again on Monday Nov 14,2023 talked to *******************, nothing had changed, except she was nice. The situation was not rectify, I still owed two payment. ******* said she could do adjustments and I made my one payment with extra towards principle. She also was requesting a call back from supervisor, it will take 48 to 72 hours for call back. Still waiting, Today is Saturday 18, 2023 I also requested payment history for payment and principal transactions. TOYOTA YOU SUCK!!! NEVER WILL I FINANCE WITH YOU AGAIN! This is second time you screwed up, wasted my time and miss placed my money. Both payments on the day and month stated above was withdrawn from my bank account. Over the years I ve had to call back sometimes x3 to have a well spoken English person just to make my payment. Do you off shore phone operators? Is r personal info safe?. NEVER AGAIN!!!!!!!!Toyota Motor Credit Corporation
Date: 11/22/2023
November 22, 2023 Contact Name: ***************************** Account Number: ********** ******************** of Toyota Financial Services (***) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and *** regarding the above-mentioned vehicle account. First, wed like to provide clarity on how to make successful principal-only payments. Principal Only payments can be made via the *** mobile app, over the phone using the **** at ToyotaFinancial.com, or by mailing a check. When a payment with extra funds has been made and the customer does not instruct that the amount is to be applied to Principal Only, the customer must contact *** to request a Principal Only payment reallocation. Requests for the reallocation can be received via phone, mail, or the ************** via the *** website.If our customer prefers to send a check, we respectfully request that they make the check payable to Toyota Financial Services, as the billing statement displays: Write on the check: Apply to Principal Only.Include their *** Account Number, the full or last ******** of the Vehicle Identification Number (VIN), or Social Security Number (SSN) on the check.Send to address for principal only:PO Box ***** *****, ** ***** or ***************************************************************** (Physical Address)To make a Principal Only payment via the website, please visit: www.toyotafinancial.com. This option does not require our customer to call in and request adjustments and Principal Only payments can be completed at the same time as a monthly payment online. If this is an option our customer would like to explore, please follow the steps below:Register and log into your account at www.toyotafinancial.com. Click Make A Payment.Follow the instructions to add your bank account.Once the bank account has been added, return to the Make A Payment screen.Select the Payment Frequency. Please know that this will be the amount that is applied towards the regular monthly payment of $185.00. Click Submit.Once they have received the payment confirmation, return to the Make A Payment screen and select Make Separate One-Time Principal Only Payment.Enter the desired amount to be applied towards the Principal Only payment, then press Submit.Additionally, after a thorough review of the account, our records reflect that a Simple Interest Breakdown Letter dated November 14, 2023, was mailed to the system address confirming the monthly breakdown of finance charge payments and principal payments to the account. Lastly, we respectfully request that our customer contact us by mail, fax, or via the *** website if they prefer to have documented correspondence, as *** representatives are unable to participate in conversations when customers are recording conversations. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review frombruno m
Date: 11/14/2023
1 starbruno m
Date: 11/14/2023
My bank account was debited twice for $674.14 even though I authorized on final payoff balance. Please fix this problem as soon as possible.Thanks *****Toyota Motor Credit Corporation
Date: 11/16/2023
November 16, 2023 BBB Case: Review Contact Name: ************************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their request for refund after paying off the above referenced account via our website. TFS congratulates ************************* on their Corolla purchase! We're thrilled about the prospect of continuing our business relationship with them in the future.Our records show that ************************* scheduled two (2) payments of $674.14, both on November 10, 2023, via our 100% customer-driven website. While we acknowledge the two payments made on the same day, one of the scheduled payments was in the process of paying off their account, and as a result, the second authorized payment was processed as scheduled.Furthermore, please be informed that TFS will issue a refund in the form of a check for any overpayment after their payoff. We kindly request that ************************* allow ten (10) days for the processing of their refund.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.
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