Reviews

This profile includes reviews for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
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  Toyota Motor Sales USA

  4550 Creek Road Cincinnati, OH 45242

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  Toyota Motor Manufacturing, Indiana, Inc.

  4000 S Tulip Tree Drive Princeton, IN 47670

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  Toyota Motor Distributors

  2350 Sequoia Dr Aurora, IL 60506

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  Toyota Motor Sales, USA, Inc.

  11111 NW Airworld Dr Kansas City, MO 64153

Review Details

• Review fromScott P

  Date: 05/03/2023

  2 stars
  Bought Lexas Rxh and it came with only one key. They keep promise sending new key in 2 months, then 4 months and now is 8 months from the date that I bought.

• Review fromMordechai F

  Date: 04/14/2023

  1 star
  I am reaching out as a last resort, I loved my car but unfortunately it was stolen on 4/10/2023 I reached out immediately to Toyota to help track it and the level of incompetence that I experienced was so frustrating!! In a time of pressure and stress to not only not be helped but actually to be made to feel worse is shameful!! I was hung up on twice!! My tracker was still not activated now 5 days later!! And time is of the essence in these circumstances. The first person I actually spoke to was so bad, he removed me from my account by mistake and when I tried to reconnect to my Toyota safety connect it asked me for a QR code which of course I could not get because my car was stolen!!! Over the next few days I called 10 times and was transferred so many times I lost count and spent over 10 hours on the phone with literally zero results. Please help me!!! It was a brand new 2023 SUV!!

• Review fromScott P.

  Date: 02/14/2023

  1 star
  I brought my Lexus rx350 to the collision center to get it fixed hoping it would be fixed correctly from the dealership. They have had my car for four months now and I've called many many times and they either don't call back with an update or wait a long while to even call back if they do. I've contacted lexus *** directly too and this got the ball rolling. The dealership said they have loaner cars and they'd get me into soon . Well it's 4 months later and I'm paying for a rental still and I live 2 hours away from the dealership. I got the part from lexus delivered and it's been weeks and I've tried calling and they keep sending me to voice-mail. I have been contacted once since I made a direct complaint to lexus and lexus *** said they would cover the cost of my rental due to the extensive duration that the dealership has had the car. My insurance company called me and said my rental last day is this Friday and I haven't heard from the shop on the progress of my car. I pay my car payment which isn't cheap and have been making another car payment with the price of the rental. Also now lexus *** is trying to tell me that they never said they would cover the cost that they would submit it for review which is heart wrenching because of how much I've been paying for a vehicle.

• Review fromRonald V

  Date: 02/02/2023

  1 star
  We have owned Toyotas for years, but this ***** Toyota Tacoma is ******** vehicle we have ever owned, bar none! Nothing but problems, with the frame (covered) broken leaf springs, broken brake lines, I could go on, no need. Right to the point, after calling Toyota and letting them know that the one leaf spring was covered under warranty and when we asked about the other, we were told, "well it's not broken now" well after the warranty was up, guess what, it too broke. The cost? close to $1000 for one leaf spring! Toytota support was of NO help. Never again will we own another Toyota!

• Review fromStephen B

  Date: 01/17/2023

  1 star
  I have owned or leased cars fot 50 years and we had an accident after Hurricane *** 4 months ago due to traffic signaks not working. 4 months no car no parts no call back from local Lexus GM. Over a dozen calls with corporate and Lexus Financial all say we willget back noone does. Horrible company horruble service

• Review fromKacie N

  Date: 12/07/2022

  1 star
  Obviously Toyota's mission "to attract and attain customers with high-valued products and services and the most satisfying ownership experience in America" is NOT really put into practice. I have hands-down had the WORST car ownership experience with Toyota. I hit a deer in my 2021 RAV4 Hybrid in the beginning of October. I got the car to the body shop and after a full evaluation of the damage, was told that there were parts delayed. However, after a month in the shop, I was informed that a specific part is not even being manufactured by Toyota at this time, making an ETA on my vehicle repairs non-existent. Fast forward and it's been nearly TWO MONTHS with no solution at all. I contacted the dealership I purchased the vehicle and Toyota corporate customer service, only to be told that it's too bad, I just have to wait because it's not a warranty repair. Every time they do actually return my calls, it's later than what I was told and there is still no ETA on the part...or ANY information for that matter on why it's not even being manufactured. The attitudes of the different staff I have spoken to have been rude and condescending at best. Toyota refuses to entertain any additional help with this situation, yet I am fully expected to continue to make timely car payments for a vehicle that I can't drive for at minimum the next 4 months. How is it acceptable to not manufacture the needed part and continue to happily take my money, yet not offer any reasonable solution or assistance? I would assume that as a company trying to provide a "satisfying ownership experience," they would value their customers, but obviously not. Toyota has lost a loyal customer through this experience.

• Review fromVictor M

  Date: 11/01/2022

  1 star
  Failed to address the issue with white paint chipping away on Toyota Tacoma 2019 There is a documented issue with Toyota sper white paint code 040 they have addressed the issue with other models but not Tacomas my 2019 under milleage 24k in 3 years has paint already chipping just a month over the time warranty of 36 months. Is sad how a brand so big failed to address this problem they must not care about their customers. Goes without saying this is my last Toyota.

• Review fromMichael G

  Date: 10/28/2022

  1 star
  Please think twice before you buy a Lexus. We bought the first RX350 in August 2022 and transmission failed in the first week. We have waited for the new one for over a month. When we turned on our A/C it started leaking on day number one. Lexus refused to honor his four years bumper to bumper warranty and denied our claim for repair. Case manager **** was very rude to me. I have asked her to connect me to her supervisor, but she answers that nobody can change her decision if she denies my claim. She acted very unprofessional. Once again, think twice and stay away from Lexus.

• Review fromLinda B

  Date: 10/19/2022

  1 star
  I, along with 3 members of my family, will NEVER buy a Toyota product again! We have been long time supporters, however, after a long year battling a non-fault accident totalling our brand new toyota-seeing the way a multi billion company handles/treats their customer/supporters this is the end result!!! It wasn't the customer service, etc., however it's the company's attitude...'business is business!' Well guess what, say/treat enough people like that and even big companies can/will lose business which eventually, closes doors completely. No one is untouchable. People, think twice...it's unfortunate that it's a 'good product', however, all good things come to an end and there's someone else trying to make a go of things, so why not give them a chance!?!

• Review fromMinh N

  Date: 10/08/2022

  1 star
  2009 RX350 Oil Cooler Pipe Bust: As we were slowing down on WB **** due to construction, our red oil light was on, then flashing. Eventually, all other warning lights were also on. The car then drove another 1.5 miles to a safe location (local ***** dealership) -there it was determined that the vehicle was no longer drivable. ***** wouldn't touch it. Upon inspection, 4 quarts of oil were lost and Lexus Service later confirmed that the rubber oil cooler tubes were broken and had to be replaced by the metal ones. Lexus Corp later confirmed that the defective parts for Lexus RX350 years 2007-2011 were installed. They issued a campaign to replace with the metal tubes. The incident was quite a safety hazard to us because had we maintained our normal highway speed, there could have been a catastrophic engine failure due to low/no oil. If this happened at night, we would have been stranded on the highway. In the worst case, the engine could have blown up and could have caused a fire. After filing a complaint with Lexus Corp and seeking reimbursement for the repairs, Lexus refused to accept the claim, saying that my car was out of warranty. They claimed that notices were sent out, but we never received such notices. The initial representative said the notice was sent out September 2014, but the case manager later said it was October 2015 (very inconsistent here). Meanwhile, I had a different recall service done on 04.04.16, which overlapped with their extended warranty campaign (01.31.16 to 03.02.19) for these defective tubes, but we were not notified about this. My car has a very good maintenance schedule - I have not missed any recommended services - I would not pass up this type of repair. The fact that Lexus did not issue a safety recall for this is a sham. Sudden catastrophic engine failures or potential failures is definitely a safety concern. This issue has been documented widely online and is prevalent within the Lexus community. NO MORE TOYOTA/LEXUS FOR ** EVER!