Reviews

This profile includes reviews for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
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  Toyota Motor Manufacturing Kentucky, Inc.

  1001 Cherry Blossom Way Georgetown, KY 40324

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  Lexus-Division Of Toyota Motor Sales, USA, Inc

  450 E Diehl Rd Naperville, IL 60563

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  Toyota Motor Manufacturing Texas, Inc. (TMMT)

  1 Lone Star Pass San Antonio, TX 78264

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  Toyota Motor Credit Corp

  PO Box 882347 San Diego, CA 92168

Review Details

• Review fromtammy r

  Date: 07/28/2023

  1 star
  I wanted to share how completey dissatisfied I am with the outcome of my issues with Remote Connect. I finally got ahold of someone who walked my thorugh some testing and they determine I needed a DCM Firmware Update and to contact a dealership for this. Upon contacting the dealership I was told this update would cost me starting at $175??? I have been paying for remote connect since I purchased my car brand new in 2020 and now I have to pay for a firmware update to use a service I was paying for...shouldnt that be automatically pushed out to the cars/apps. I have loved my Camry but feel this is a scam and will be reporting it to the BBB and CFPB and will be looking for a new brand of vehicle. Expecially after reading all the reviews on how other individuals are affected by this...maybe a class action law suit is in order.Sincerely, ***********************

• Review fromSara T.

  Date: 07/19/2023

  1 star
  Have been waiting on a fuel pump for our 2017 tundra for MONTHS. Contacted Toyota *** who offered no help. We are a 2 income household operating with one vehicle. Inquired about a loaner was told they could not help. I WILL NEVER BUY TOYOTA AGAIN. I AM SO MAD. THIS HAS SEVERELY CRIPPLED OUR HOUSEHOLD WAITING ON THIS STUPID $1500 part. We have the money to repair, but the part has been unavailable and toyota refuses to help.

• Review fromMR K

  Date: 07/13/2023

  1 star
  Two days ago, after looking into having my peeling paint repaired on my vehicle, it was related to me that there has been an ongoing issue with my 2011 4-Runner's Blizzard ********************* paint color, and that Toyota had mailed out information regarding the defective paint, that Toyota was responsible for the defective factory paint, and how to have it repaired (repainted.) Yet, I never received anything at all. I was never made aware or contacted by Toyota regarding the defective paint which was applied to 4 runners from 2011-2015. They stated they were not allowed to call or email regarding the defective paint they used on my vehicle, yet they had no problem contacting me by email and by phone, over and over again, to try and purchase my low mileage 4-Runner to resale to the public. Both representatives at the corporate number seemed almost giddy to announce that: (a) the defective paint on my vehicle was no longer covered by Toyota, and (b) there was absolutely no one I could speak with further on this issue. These phone representatives had the absolute ability to make the decision whether my issue was the responsibility of Toyota, and the answer was- no.They were happy to tell me that the defective paint repair offer had expired, and that the defective paint that Toyota used on my new car was now my problem. The autocratic attitude and pompousness of both these individuals solidified the idea that I will never own another Toyota.The 4 Runner was purchased, by me, from a Toyota dealership which is no longer in business, which leaves me wondering if I was overlooked for the defective, peeling paint issue. It seems that since I am no longer connected to a dealership, Toyota does not care about continuing customer service with me, a lifelong ********************** customer (lifelong until now.)Caveat emptor-In my experience, Toyota was unscrupulous, unprincipled, and unethical, and uncaring, I will never purchase a Toyota again. Horrible customer service.

• Review fromMike S

  Date: 07/10/2023

  1 star
  Purchased Lexus RX500h in January, 2023 and was promised a second key to be delivered within 2 months. After 6 months, still no key. Received an email saying they were delayed because of a shortage of chips, but there's no shortage for new vehicle keys?

• Review fromKenny X

  Date: 06/27/2023

  1 star
  I purchased a brand new 2023 Toyota Tundra almost two months ago and about a two weeks ago while I was driving, an error message pop up on the screen asking to enter my *** or reset my ***. I wasn't sure what is going on so when I get home, I try to put my *** in but nothing is working, I try to reset my *** nothing is working. I call ********************** the next day and report the issue. Someone is trying to help me to reset the *** for about two hours but nothing is working so she said she will escalate the issue to the next lever and someone will get back to me within 24 hours. 48 hours gone by nobody call me. I call back and was told that the case was assigned to **** and he has a schedule to call me on Tuesday, well Tuesday gone by and still no call. I call back Thursday, the person answer the phone ask me to hold and she is trying to connect to **** but after several minutes she said **** didn't answer his phone. I told her to leave a note for **** to call me immediately. The next day (Friday) he call me and told me that the issue has not been resolved. I asked him why no one call me to give me an update of the issue. He just said that they are still working on it and will give me an update as soon as it was resolved. He agreed to give me an update the following Monday then on Monday I received an email that the issue still has not been resolved. They are on the issue now about one and a half week and still haven't found the issue. I wonder if someone is actually working on the issue. I can't believe they can't even find the issue with their own solfware and resolve it. This is so rediculous and unacceptable. I wonder if someone else experience the same issue.

• Review fromPeyton W

  Date: 06/22/2023

  1 star
  If I could give them less than a 1 star review I would. We purchased a 2022 RAV4 XLE on March 12,2022 and by August 2022 the vehicle would flash key not detected when the key was right beside the ignition. It would flash this warning when parked, traveling, etc. After several failed attempts to have this issue fixed at our local dealership I reached out to Toyota corporate. After beginning the case with corporate I was given the run around for over a month which included leaving my vehicle at another dealership for two days only for the issue to arise again. Finally after the corporate associate ***** spoke with the regional directors Toyota decided to blame it on my baby monitor and referred to it as an aftermarket device even though it simply plugs into the cigarette lighter. Which is nearly impossible as a close friend drives a 2022 RAV4 XLE with the same exact baby monitor and has never had the issue. I had heard great things about Toyota customer service and even planned on buying another Toyota vehicle in the future but after this experience I nor my family will ever purchase another Toyota vehicle.

• Review fromSonja T

  Date: 06/20/2023

  1 star
  I bought a 2014 Lexus RX 350 in2017. I only have a little over ******* miles on this car and already a Lexus dealer is telling me that I need a new transmission in the car. The car was a certified vehicle as well as a prior lease vehicle before I bought it. I am the only owner of this car. There was no reason for me to think that this transmission would fail. Furthermore, Lexus stated that the transmission fluid is lifetime and doesnt ever need to be changed. So, in other words, there is nothing that I could have done to cause the problem of the transmission failing. This is a Lexus, and this car should perform well above ******* miles. ***** notifying Lexus corporate about the transmission failure, the case manager stated that there is nothing Lexus could do for me. I asked them to cover the installation of the transmission through a Lexus dealership. I am so disappointed in their response. I dont recall the man name, but he was as non shallot as they come. He was not concerned about my wellbeing driving a car that keeps stalling while Im driving. Which is extremely dangerous on the expressway. I based my decision to purchase a Lexus based on longevity, dependability, vehicle dealer certification, and reputation. According to my current experience, Lexus corporate does not stand behind the quality of their products/cars. I would never purchase another one! And would not recommend a Lexus vehicle to colleagues.

• Review fromJes O

  Date: 05/24/2023

  1 star
  I bought a 2022 Toyota Supra CF Edition on November 2022 without the Carbon Fiber Body Kit installed. They gave me a letter saying theres a delay on the parts because of supply chain challenges but 6 months on and i havent received it yet and nobody at their brand engagement center could give me an answer and they dont even bother to give me an update where are the parts. Very frustrating and i want to return this car back!

• Review fromBelinda F

  Date: 05/24/2023

  1 star
  I purchased my leased vehicle April 4, 2023, a Lexus 250 ES. I immediately noticed my air condition was not properly blowing cold air, so I took it in to be diagnosed. I was advised it was a rock that hit my AC condenser. This car was under 2 years old with a manufacturer warranty and nothing was covered. I paid the entire $1643 for a new AC condenser, the freon and labor. Lexus refused to pay any portion of this newly purchased vehicle with only ***** miles on it. I'm really beginning to wonder if this is Lexus stance on all warranty parts. Buyer beware on Lexus standing behind it's warranty. This has been a frustrating and expensive experience .

• Review fromDANIEL D

  Date: 05/11/2023

  1 star
  PAINT IS CHIPPING ON MY SUPERWHITE 2019 TACOMA. THEY KEEP TELLING ME 'I UNDERSTAND' BUT WANT ME TO FOOT THE ***** NEVER BUYING A TACOMA AGAIN. THEY ARE YEARS AWAY FROM A RECALL. IT IS A WELL KNOWN ISSUE WITH THE SUPERWHITE PAINT ACROSS MANY MODELS AND THEY DONT SEEM TO CARE AT ALL. **** THE SENIOR WHATEVER IS USELESS.