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Business Profile

Rent to Own Furniture

Rent-A-Center, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rent-A-Center, Inc. has 2978 locations, listed below.

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    Customer Review Ratings

    1.17

    Average of 338 Customer Reviews

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    Review Details

    • Raymond L

      Date: 10/04/2024

      Raymond L

      Date: 10/04/2024

      I have been a loyal customer of this place for years. If you would have had an issue prior to this new management theyd actually work with you. Now they claim theyll work with you and really just threaten to take your stuff if you go through a rough time. Theyre supposed to be for people going through a rough time but theyre an absolute joke. Absolutely a joke.

      Rent-A-Center, Inc.

      Date: 10/07/2024

      Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

    • Patrick D

      Date: 09/28/2024

      Patrick D

      Date: 09/28/2024

      I only wish I could attach two images that would take much less explaining. A picture of my lease agreement and a picture of a new lease agreement. I was to return a set of washer and dryer I was renting, and was offered an exchange value for a new agreement. I took the PS5 as a gift to my wife who would be on maternity leave soon and need something to do at home. I have just finished the agreement with the Playstation, but can find no receipt for the total cost anywhere. Just wanted to know how much I paid. *** through some old receipts in my email and found the original purchase agreement. Discovered I would be paying almost 1300 for this device, with the same as cash price being 1000. Nowhere on the agreement could I find information on what exchange value I received for the washer and dryer set I had been paying into, nor did I know it would only have taken 3 months of those payments either way. So I went to look what they charge for a new agreement. 1600$ for a new device that is around 650$ retail, and the same as cash price also being 999$. Which is a little bit less than what I just paid to be in time for the same as cash price, as it says in my agreement would be around 1000$. In no way is this fair that someone could start a new lease and pay less or the same price as someone who had hundreds of dollars of exchange value for a previous agreement. I was also charged ***** a month for some service warranty that I was not made aware of, but I see my electronic signature under the agreement of this monthly installment.Not to mention if I was a day or two late they were sure to come banging in my door and calling my relatives.

      Rent-A-Center, Inc.

      Date: 10/01/2024

      Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************ and provide proof of the excessive contact.   

    • Stephanie G

      Date: 09/28/2024

      Stephanie G

      Date: 09/28/2024

      ************ ******** Southeast 15th location. Beyond terrible. It's going on 3 weeks my washer is broken it only takes a simple part to fix. A week went by and no one called for an appointment to come out to repair the washer. When I called back when I call to see about someone coming out they acted like they didn't know who I was. Eventually I got a hold of someone and he said he would order the part while on the phone with me and it would be in that Thursday now this would be the second week. Thursday comes and goes and no call so the following day I call they say it's the part should be in that day I say okay the day ends the part never came no one ever called. The following day I call. They say they don't know who I am again eventually they figure out who I am. The man says it could take up to 7 days but wasn't looking at any computer with any factual information when I asked him to do so he says the new date would bring it out to a third week with no washer! I asked for a temporary washer that I told that I would was going to get because this was unusually complicated and Mr ***** straight up said no we're not going to give you a temporary washer. So now I'm forced to wait 3 weeks with no temporary washer and a date for the repair part that keeps changing. I was so upset I started bawling. I am a woman with three daughters and we have menstruation and not having a washer is a big problem but I see that they do not care about that. So as of now I'm forced to wash clothes by hand. They have not been helpful they do not care they have treated me badly and the sad part is is that I have been with this company for years now and this is the second appliance that I am purchasing with this place and I deeply regret it.

      Rent-A-Center, Inc.

      Date: 10/11/2024

      Rent A-Center apologizes that you have had a poor experience and appreciates the opportunity to address your concerns. To better assist you, please contact our customer service at ************

    • Dorathea C

      Date: 09/28/2024

      Dorathea C

      Date: 09/28/2024

      We just got furniture from their store and it was the day of a required payment at 10am and these people came to my job to harass me as if I was late or behind on payments! These people are terrible! This location should be shut down!

      Rent-A-Center, Inc.

      Date: 09/30/2024

      Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************ and provide proof of the excessive contact.   

    • Christina L

      Date: 09/25/2024

      Christina L

      Date: 09/25/2024

      I ordered a sectional August 4 never received it. When l would call the store no one would answer the phone. Not only that when you call customers service your told nothing about your order. I put in a complaint about the store not answering the phone. When l did call the store after weeks of not answering still told no delivery date. I'm highly frustrated.

      Rent-A-Center, Inc.

      Date: 09/30/2024

      Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

    • Adan R

      Date: 09/25/2024

      Adan R

      Date: 09/25/2024

      Unprofessional rude threatening hang up on you and manager made fun of the fact I was there to make a complaint about his employee

      Rent-A-Center, Inc.

      Date: 09/30/2024

      Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

    • Virginia C

      Date: 09/23/2024

      Virginia C

      Date: 09/23/2024

      Would not work with us about changing payment weeks and now is trying to demand a double payment because we are a few days late or they are coming to get their items back. This is the only company that we have had this issue with everyone else understood that we switched jobs and just had COVID-19, so we couldn't leave the house.

      Rent-A-Center, Inc.

      Date: 10/04/2024

      Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************ and provide proof of the excessive contact.   

    • MARTIN L

      Date: 09/19/2024

      MARTIN L

      Date: 09/19/2024

      Horrible customer service; *******, ** store charged my credit card for months after picking up item. Management at corporate office never called back to discuss issue. Service is poor at the *******, GA store and at the corporate level. It is an all around con/dishonest operation being run.The Acworth, GA manager/JD was very disrespectful in communication.

      Rent-A-Center, Inc.

      Date: 09/23/2024

      Rent A-Center appreciates your feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

    • Lisa A

      Date: 09/18/2024

      Lisa A

      Date: 09/18/2024

      If there was a zero star I would hit that. I still had a payment on my dryer when the heating element went out. They said they were going to fix it. They sat on my dryer for two weeks after the last payment the they brought it back to me with the heating element still out. Will never do business with them again

      Rent-A-Center, Inc.

      Date: 09/19/2024

      Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. 

    • Samantha V

      Date: 09/12/2024

      Samantha V

      Date: 09/12/2024

      Sat outside my house traumatizing my kids after selling me a tv the WiFi doesnt work on and refuse to take it back because it was part of a sale.

      Rent-A-Center, Inc.

      Date: 09/16/2024

      Rent A-Center appreciates the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************ and provide proof of the excessive contact.

    Rent-A-Center, Inc. is BBB Accredited.

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