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Business Profile

Pawnbroker

EZCORP, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZCORP, Inc. has 513 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EZCORP, Inc.

      2500 Bee Caves Rd Ste 1 Rollingwood, TX 78746-5888

    • E Z Money

      2660 Us Highway 1 S St Augustine, FL 32086

    • E Z Pawn

      1815 National Road West Richmond, IN 47374

    • E Z Pawn

      3376 W 10th Street Indianapolis, IN 46222

    • E Z Pawn

      5227 W. Washington Street Indianapolis, IN 46241

    Customer Complaints Summary

    • 400 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: 21082839

      I am rejecting this response because they have not expressed that they have deleted my old former employment, address  and SSN information. So, I would like them to confirm that they have deleted my former employment, address and SSN information from their records.

      Regards,

      *************************

      Business Response

      Date: 01/02/2024

      Good afternoon,

      We have received Complaint. EZCORP ceased the payday loan business in 2015 and have not been collecting loans since then. 


      If the said customer suspects the call to be a scammer, please redirect them to the ************************ to file a report, ********************.

      Ezcorp Reference # ******


      Thank you,
      EZCORP Customer Service
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      ******************************************

      Business Response

      Date: 01/03/2024

      Hello, 

      Plese reiterate that we have not been collecting on any previous payday loan since 2015. We are required to have record retention for any payday loan customers when we were operating that side of the business. Additionally, this said person has not contacted our office to eliminate whether or not they have ever had a previous payday loan therefore we may not even have any business with them. Please advise them to contact our office to FTC. 

      Thank you, 

      EZCORP 

      Customer Answer

      Date: 01/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:01/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from CM Service today claiming I owe EZ Corp for a payday loan from 2012. They said the loan was 640 but now over $4000. I have taken a loan with this company so I agreed to a settled of *******. I paid $200. But I have not signed the receipt. They threatened a lawsuit, had the last four of my ssn, my address, etc. they left a message on my phone as follows: Hi , this message is for ************************* . My name is ***************************** and I'm contacting you in reference to a complaint that has been forwarded to my office ****** . We do have some questions regarding yourself as well as a property located on the road to address these concerns and discuss the pending action being filed against you . Will need you to call ********************* and reference your case number 1 0 6- 0 8 2 1 failure to contact the firm before the close of business today will leave us no choice , but to assume noncompliance on your behalf , and proceeded with the depending action without your cons. I do not know if this is legit but I would like to be contacted by EZ Corp to verify this matter. Thank you.

      Business Response

      Date: 01/02/2024

      Good afternoon,

      We have received your complaint. EZCORP ceased the payday loan business in 2015. We are no longer collecting. 


      If you believe the caller to be a scammer, please make a report with the ************************ to file a report, **************************;

      If you would still like to talk directly with an EZCORP **************** representative, please contact our office at the number listed below with reference # *******. 

      Thank you,
      EZCORP Customer Service
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      ******************************************


    • Initial Complaint

      Date:12/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was called today 12/28/23 from the phone number ************** to inform me that EZCORP payday loans wants to take me to court over **** dollars of a payday loan that I never have taken out. No idea who they are or why they are trying to contact me about this, but I have never taken a payday loan. They offered me 0 proof or evidence of any charges or invoices of the original loan. I am seeking to report this as I will not be held responsible for a loan Ive never taken out. I saw they also were sued in 2015 for predatory lending practices, but I still remain with my statement that *** never taken a loan with them before. Please help me with finding out whats going on so if they do end up taking me to court as they threatened, I can be more informed. The mediator also stated *** had letters sent to my previous 4 addresses, but never once have I ever seen any form of contact or notice of this. This is the first time Im hearing about this complaint at all from EZCORP. Thank you and have a wonderful day.

      Business Response

      Date: 12/28/2023

      Good afternoon,  

      Please inform the said customer that ******************** ceased the payday loan business in 2015 and have not been collecting on loans since. They may reach out to our office if they would like to have their information searched to see if they ever had a payday loan with us. 


      If the said customer suspects the call to be a scammer, please redirect them to the ************************ to file a report, ********************.

      Ezcorp Reference # ******


      Thank you,
      EZCORP Customer Service
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      ******************************************

    • Initial Complaint

      Date:12/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been receiving many calls from a ************. They have contacted my employer and family members as well. I believe they started by claiming to be from a company called vanguard and premier in previous voicemails, but when I spoke on the phone with them, they said they were one main mediation group calling on behalf of ezpay/ezmoney/ezcorp. They stated a loan had become delinquent in 2018 and that if I paid them $900+, they wouldn't garnish wages. They stated the garnishment would be for much more, several thousand. Later in the call the amount changed to around $500 to pay it off. I've never taken out any loans with this company. My credit report shows that no payments have ever been made late with any loans I've taken out. I asked several times for a method to verify that the call was legitimate, but the lady said there was no way to verify it, that their company does not have a website and nothing would come up if I searched for it. They attempted to claim that my "wife" may have taken the loan and that I'm responsible for it. But when I told them I've been divorced since 2013, she said the loan was taken out well before ************************************ 2018, which makes no sense. I'm a single father with full custody of my 3 kids that cares about my credit score. I was almost scared into paying it, until I found numerous online reports of people going through a similar issue. These phone calls need to stop or atleast provide some proof of their legitimacy.

      Business Response

      Date: 12/27/2023

      Good afternoon,

      Please have the said customer contact our office directly so that we may gather additional information to determine if they were a customer of our closed ********************** loan side of the business. EZCORP ceased the payday loan business in 2015 and have not been collecting on any loans since. 


      If the said customer suspects the call to be a scammer, please redirect them to the ************************ to file a report, ********************.

      Ezcorp Reference # ******


      Thank you,
      EZCORP Customer Service
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      ******************************************

    • Initial Complaint

      Date:12/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am getting repeated phone calls from **********. They say they are trying to collect from a debt in 2012 and they are suing me in court for fraud. They have suggest ***** get an attorney. I never took out an EZ money loan and the information they have is 11 years old and in a different state. I am very confused here and sick of the threats.

      Business Response

      Date: 12/26/2023

      Good afternoon,

      We have received your complaint. EZCORP ceased the payday loan business in 2015.We have not been collecting on debt since prior to our announcement of the closure. 


      If the said customer suspects the call to be a scammer, please redirect them to the ************************ to file a report, ********************.


      Thank you,
      EZCORP Customer Service
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      ******************************************

    • Initial Complaint

      Date:12/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a voicemail 12/21 stating there was a legal matter against me and that I needed to call if I wanted this to be resolved. Several of my family members received the except same call from the exact same number. I called the number and talked to a lady who said her company was hired by Ez Corp/ ez money. She said I took a loan out in 2012/2013 and did not pay it back. I did it on purpose and I was being charged with deception and fraud against a legal binding contract. I was freaking out, crying and asking questions. They transferred me to a different department which could answer the questions. They said they would be filing papers tomorrow with the court and I would be served next week. I was told this would go on my credit, check systems and have a judgement against me. I paid the money to avoid all of this. Now I am second guessing everything and wondering if this is even legit. The emails that I received were from strategic mediation services located in Georgia. I have tried to find this company online and I cant. I have emails from them with proof of payment along with an account number. I am wanting to know if this is legit or if I need to dispute the charge.

      Business Response

      Date: 12/26/2023


      Good afternoon,

      Please inform the individual that we are no longer collecting on payday loans as EZCORP ceased the payday loan business in 2015.


      If the said customer suspects the call to be a scammer, please redirect them to the ************************ to file a report, **************************;


      Thank you,
      EZCORP Customer Service
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      ******************************************

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/20/2023 I received a phone call stating that they have been trying to reach me for a long time regarding a debt. I have no recollection of the debt and was assured it was mine and I had a court date today at 1pm and if I didnt not pay it before court I was going to have a felony warrant issued. I panicked, Im a single mom and would be fired from job and loose my housing if this was true. Thai debt was from several years ago and when I asked about the statute of limitations I was told that because of the amount that the statute of limitations didnt apply. I asked for the documents from any of the courts and was told they didnt have them because the court time hadnt happened yet. All of this was told to me after I had paid the amount they requested. I feel like I might have been lied to and threatened with a legal action that was not true.

      Business Response

      Date: 12/21/2023

      Please have ********************* contact us at ************, so that we may resolve. Refer to ticket ******.

    • Initial Complaint

      Date:12/21/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attached is the email the company sent me while they were on the phone with me. While on the phone, they stated they could not provide any other details except this email to verify the debt, but that EzCorp has started legal action and it has to be paid immediately in order to prevent being served this week. I can find no record of the collection company, Strategic Mediation Services, anywhere. Nor do I believe that this is a real collectible debt. From what I can find online EzCorp has been linked to many scams and this feels like a scam. I have not been able to reach EzCorp and wish to have EzCorp contact me so I can determine if my identity has been compromised or if this is in fact a scam. 

      Business Response

      Date: 12/21/2023

      Please have ************************************* contact us at ************, so that we may resolve. Refer to ticket ******.

      Customer Answer

      Date: 12/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************************

    • Initial Complaint

      Date:12/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On, today, 12/19/23, I received a call stating I had pending criminal charges for not repaying a cash loan place through ******* EZ Money. Being the holiday season, I'm very stressed and nearly fell for it until they sent me DocuSign documents that didn't have my correct information on it. She. I asked for the loan number info and or bank they said it would be best to just take it to court, I said yes it will and they hung up quickly. They said I owed $956.38. I have never taken a loan out from here and it took them sending me DocuSign stuff to realize it.

      Business Response

      Date: 12/20/2023

      Please have ***********************;contact us at ************, so that we may resolve. Refer to ticket ******.

    • Initial Complaint

      Date:12/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call from an individual claiming to be from mediation company, calling on behalf of EZCorp/EZ Pay, in regard to a supposed payday loan. The individual stated the loan was for $800 back in 2015 and that payment was made and the check was returned by my bank and now I owe over $2000.00. He had the last 4 of my social security number, where I banked, place of employment, but had an address of somewhere I've never lived. He threatened me with garnishment. I explained I do not owe any payday loans and haven't for years. He was rude and hateful. He told me I'd have to prove I don't owe the money. I told him to go ahead and *** me and he said they won't *** you, they'll garnish your wages. I don't owe EZ CORP OR EZ PAY any money.

      Business Response

      Date: 12/20/2023

      Please have ************************* contact us at ************, so that we may resolve. Refer to ticket ******.

    EZCORP, Inc. is NOT a BBB Accredited Business.

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