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Business Profile

Pawnbroker

EZCORP, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZCORP, Inc. has 513 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EZCORP, Inc.

      2500 Bee Caves Rd Ste 1 Rollingwood, TX 78746-5888

    • EZ Pawn

      212 Las Vegas Blvd S Las Vegas, NV 89101-5719

    • EZPawn

      1600 North State Street Clarksdale, MS 38614

    • EZ Pawn

      6816 1st Avenue North, Suite A-B Birmingham, AL 35206

    • EZCORP, Inc.

      802 S 6th St Oskaloosa, IA 52577-3908

    Customer Complaints Summary

    • 400 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting harassment calls from another company (AAM) that claims they are acting on behalf of EZCORP EZ Money for a cash loan that I never took out from them (sometime in 2014) according to their records. They alleged that I borrowed over $3,000 but if I agree to pay them $718.00 right now then EZCORP agrees to drop the collections process. The collections company that EZCORP has told me that they already have a judgement against me to put a lien on my house, garnish my wages and bank accounts, and that they are already seizing my assets. (All of which are against the Fair Debt Collecting Act and laws of **********. I have never taken a cash loan from ****** or any of it's partners and am very frustrated with the scam that it appears they are running with their debt collector AAM. I have filed a complaint against AAM with the BBB with an unsatisfactory response and expect and unsatisfactory response with ****** too. What I expect to happen is that EZCORP will reach out to me and either confirm this is my debt through the use of a hardcopy loan application and any documents to support it or to tell their debt collector to stop trying to scam me. I will be filing complaints with the appropriate government agencies as well.

      Business Response

      Date: 01/12/2024

      Thank you for contacting, EZCORP and its family of brands.  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed,please do not respond or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.  If you need additional information or have further questions, please contact customer service at ************. Reference # ******

      Customer Answer

      Date: 01/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has stated that I do NOT owe this debt and that the "collection" agency ************************* is most likely trying to scam me. The business has encouraged me to contact local law enforcement, my states ************************** FTC, and FCRB board and file complaints. EZCORP also advised me that this AAM has received cease and desist letters from them on this matter, but it continues to commit the fraud and scam that they are doing. 

      Regards,

      ***********************

    • Initial Complaint

      Date:01/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have been getting calls saying that i owe ezcrop ************************************************************************** the amount of **** as a high proity collection i have never had the bank account they stated i have talk to the bank with no evidence i had an account with them and i have never taken a loan out as i dont belive in payday loans they have my last 4 of ssn and my old and new adress and say that they can not provied me any info on this just that i owe thme by the 26 of this month

      Business Response

      Date: 01/12/2024

      Thank you for contacting, EZCORP and its family of brands.  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.  If you need additional information or have further questions, please contact customer service at ************. Reference # ******.

      Customer Answer

      Date: 01/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received this letter today. We have never heard of this company and we have not taken out a loan. The business that it refers to my husband working at, he hasnt worked there in over 10 years.

      Business Response

      Date: 01/11/2024

      Thank you for contacting, EZCORP and its family of brands.  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.  If you need additional information or have further questions, please contact customer service at ************. Reference # ******

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A threatening phone call with no explanation as to what or who the collections was when ask for proof of the charges I was told that they did not have the information and that the satute of limitations did not apply, tried to threaten me in to a payment.

      Customer Answer

      Date: 01/11/2024

      I have no letter or any other form of communication that I am aware of other than the phone call I received from there collection agent.

      Business Response

      Date: 01/11/2024

      Thank you for contacting, EZCORP and its family of brands.  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.  If you need additional information or have further questions, please contact customer service at ************. Reference #  203522   

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 5 I receive a call from Strategic Mediation Services concerning a debt I owe to EZCorp Money. I told the person that I dont remember taking out this payday loan from this company and I ask her when this loan is supposed to been taken out and she indicated the year 2017 she sent me a letter via email and also a document for me to sign for a settlement amount of $600 which originated amount was $978. The first $300 is supposed to be taken out of my checking account on January 10 and the last one on January 31. I feel now that this is a scam after I googled this EZcorp Money I found that a lawsuit against this company for illegal collection practices and in the court doc EZCorp was ordered to not collect any balances that was owed from their consumers and EZCorp. stop doing business as a payday loan company July 29, 2015. This Strategic Mediation Services had all my info and they also contacted my ex-husband about this debt. I have been divorced for over $20 years. Please help me resolve this issue. I am a retired 67 year old with fix income. I feel Im being scam. Also, in the ******************* isnt the statute of limitation is 4 years? Please help me

      Business Response

      Date: 01/10/2024

      Hello, 

       Thank you for contacting, EZCORP and its family of brands.  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money in response.  Instead,immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.  If you need additional information or have further questions, please contact customer service at ************.

      Reference #  203198.   

      Thank you, 

      EZCORP Customer Service 

      Customer Answer

      Date: 01/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a phone call from a third party debt collector stating attempts were made by EZ Corp to collect an outstanding debt. They could not provide me with the original creditor information and I have never taken out a payday loan or visited a **** shop. They were looking to collect $995 and if I didn't pay, they would *** and garnish wages. They also had the last 4 of my SSN. They said I would have to make a partial payment today in order to postpone any further legal proceedings. I have never received any documents in the mail from this company except what they emailed me today (documents attached). She insisted this is a valid debt and it is not. I would like this cleared from any credit reports and collection companies that this may be listed under.

      Business Response

      Date: 01/05/2024

      Please ask ************************* contact us at ************, so that we may resolve. Refer to ticket ******.

    • Initial Complaint

      Date:01/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went there to get my laptop back for now out of **** It supposed to be $366 that I have to pay them. But they told me I have to pay them $432. Even if I we knew it or add a stitch. And it will cost me 432 dolwash. And a paperwork told me. I only have to pay $366 to get it. But they made me pay four hundred and thirty two dollars to get it out. They told me if I don't want to pay that am out. Then I have to deal with it and let them have it. So I have to pay that amount today on January third two thousand and twenty four. This was at ****** location ****** ********* today. They did not even go by what I got on my paper when I got it in a mail. So I would like the extra mountain that I paid to get it back. Come back to me the Add mount that I paid.

      Business Response

      Date: 01/03/2024

      Good afternoon,

      We have received Complaint ID ******** dated 1/3/2024. Please have the said customer contact our office directly so that we may gather additional information to determine the store location which this took place at. Once we receive this information then we will assign the matter out to corporate manager, per our normal process.  

      Reference # ******


      Thank you,
      EZCORP Customer Service
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      ******************************************

    • Initial Complaint

      Date:01/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company states that in 2015 I took out a pay advance with no intention of paying it back. I never completed a load from this company. EZ Corp EZ Money. Now they want payment from me.

      Business Response

      Date: 01/03/2024

      Good afternoon, 


      We have received your complaint. EZCORP ceased the payday loan business in 2015 and has not been collecting on loans since.


      If you believe the caller to be a scammer, please make a report with the ************************ to file a report, **************************;
      If you would like to talk directly with an EZCORP **************** representative, please contact our office at the number listed below with reference # ******

      Thank you,
      EZCORP Customer Service
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      ******************************************

    • Initial Complaint

      Date:01/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/02/2024 I received a 2nd phone call stating that they have been trying to reach me for a long time regarding a debt. I have no recollection of the debt and was assured it was mine and I was been prosecuted in court for fraud and if I didnt not pay it before court. I panicked, Im a single health not good and would be fired from job and loose my housing if this was true. That debt was from several years ago 2019 and when I asked about for a debt validation letter she The woman ****** said they were mediation service for legal action and do not do that. I asked for the documents from any of the courts and was told they didnt have them because the court time hadnt happened yet. All of this was told to me after I feel like I might have been lied to and threatened with a legal action that was not true. All I wanted was some legitimate information on an apparently old debt from 2019 supposedly and she could provide me with no information. I needed to know if I was being harassed by scammers.

      Business Response

      Date: 01/02/2024

      Good afternoon, 

      We have received your Complaint.  EZCORP ceased the payday loan business in 2015 and have not been collecting on loans since then. 


      If you believe the caller to be a scammer, please make a report with the ************************ to file a report, **************************;


      If you would like to talk directly with an EZCORP **************** representative, please contact our office at the number listed below with reference # ******. 

      Thank you,
      EZCORP Customer Service
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      ******************************************

    • Initial Complaint

      Date:01/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attached is the email the company (Surety Mediation Solutions) sent me after they spoke with me on the. While on the phone, they stated that they will start legal action against me if I refuse to pay the debt immediately. They advised me to make the payment immediately to prevent being served this week. They do have my old employment information from many years ago and the last 4 digits of my SSN. I know for sure I never knew EZCorp, nor applied for a loan. I have not been able to reach EZCorp and wish to have them contact me. I am afraid that my identity has been compromised. I believe this is in fact a scam.

      Business Response

      Date: 01/02/2024

      Good afternoon,

      We have received Complaint. EZCORP ceased the payday loan business in 2015 and have not been collecting loans since then. 


      If the said customer suspects the call to be a scammer, please redirect them to the ************************ to file a report, ********************.

      Ezcorp Reference # ******


      Thank you,
      EZCORP Customer Service
      TOLL FREE ************* Mon- Fri 8am-6pm/CST
      ******************************************

      Customer Answer

      Date: 01/02/2024

      Complaint: 21082839

      I am rejecting this response because they have not expressed that they have deleted my old former employment, address  and SSN information. So, I would like them to confirm that they have deleted my former employment, address and SSN information from their records.

      Regards,

      *************************

      Business Response

      Date: 01/03/2024

      Hello, 

      Plese reiterate that we have not been collecting on any previous payday loan since 2015. We are required to have record retention for any payday loan customers when we were operating that side of the business. Additionally, this said person has not contacted our office to eliminate whether or not they have ever had a previous payday loan therefore we may not even have any business with them. Please advise them to contact our office to FTC. 

      Thank you, 

      EZCORP 

      Customer Answer

      Date: 01/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    EZCORP, Inc. is NOT a BBB Accredited Business.

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