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Business Profile

Pawnbroker

EZCORP, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZCORP, Inc. has 513 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • EZCORP, Inc.

      2500 Bee Caves Rd Ste 1 Rollingwood, TX 78746-5888

    • EZ Pawn

      212 Las Vegas Blvd S Las Vegas, NV 89101-5719

    • EZ Pawn

      6816 1st Avenue North, Suite A-B Birmingham, AL 35206

    • E Z Pawn

      1815 National Road West Richmond, IN 47374

    • E Z Pawn

      3376 W 10th Street Indianapolis, IN 46222

    Customer Complaints Summary

    • 402 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received what seems to be a fake letter attempting to claim that I did a payday loan and that they are going to take the matter to court and put my family in court.

      Business Response

      Date: 10/28/2024

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
      If you would like confirmation on whether you were or were not a customer please contact our office at ************ 

      Customer Answer

      Date: 10/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** M ******

    • Initial Complaint

      Date:10/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I too received a letter threatening legal action for a payday installemt loan I supposedly made (never have and never heard of this company before) with EZMONEY AKA EZCORP and in other complaints I've read your company has said contact us and THERE IS NO WAY TO CONTACT YOU!!! so either your company is a complete sham and you are trying to extort money from people or there is someone else posing as using YOUR company to carry out nefarious acts.

      Business Response

      Date: 10/24/2024

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
      If you would like confirmation on whether you were or were not a customer please contact our office at ************ 

      Customer Answer

      Date: 10/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** *****

    • Initial Complaint

      Date:10/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today on 10/22/24, I received a call from ************** stating they were the EZCorp company and that I had an outstanding loan with them from 2012. I have never gotten a loan from a company with this name or anything close to this name. Secondly, why call someone 12 years later to say they still owe you money for a loan? They said they would have to garnish my account due to this nonpayment of $3000. I told them to go right ahead and do so and that i would see them in court regarding this and that they would have to provide PROOF of this loan in court and after that, she hung up on me. These people are trying to scare others into falling for their scams in order to fraudulently get money from people. They need to be found and charged accordingly for their actions. I'm reporting this because they need to be held accountable and to make people aware of this scam.

      Business Response

      Date: 10/23/2024

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
      If you would like confirmation on whether you were or were not a customer please contact our office at ************.

    • Initial Complaint

      Date:10/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im getting calls from *** and Associates claiming that they are calling about a loan made to Ezmoney, in which I have never done business with this company. And Im seeing also other changes complained on here regarding the same companies, that its fraud.

      Business Response

      Date: 10/18/2024

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
      If you would like confirmation on whether you were or were not a customer please contact our office at ************. Reference #******

    • Initial Complaint

      Date:10/17/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/16/24 I received a letter from greystone legal group in ****** ******** stating that I owe money for a delinquent collection due 10/18/24 and that they are the collection agency for EZ MONEY aka EzCorp. I called and spoke to a woman named **** she had all of my personal information and said I owed only and that this is the 2nd notice which I never got a 1st. I asked her to confirm the address when I looked it up it is to the post office and she confirmed the post office address was correct I asked for a p.o. box address and couldn't verify that outside of the address. On the ***** number I asked her the name of the collection company she worked for and couldn't tell me. So I called my credit bureaus they had listed for ********** and they searched the companies mentioned in the letter and the date of transaction from the so called collection agency and they said it wasn't existing and that they can only go back a year but mailed me all proof, I called the bank that **** mentioned the bank couldn't even pull up the account because theres no proof and the account i had was closed over 15 years ago.This is a scam and I'm going to the police and/ or attorney and ******** about this letter. I ******* the company and it doesn't come up. The bank told me when they send you to collections they use fortune 500 agencies ********** said they don't keep a list of third party credit collectors you have to look them up and if you go to collections it gets legally reported to all 3 credit bureausof the federalgovernment. These people have all of my personal information etc. And it's frustrating and scary someone used my identity for theft purposes and framing me for it and now this woman says I owe money and they'll lower the payment etc. Please track these people for fraud.

      Business Response

      Date: 10/17/2024

      Hello,

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******. Our office attempted to contact the number listed, on 10/17/2024 at 9:55AM - no answer. 

       

      Thank you, 
      EZCORP Customer Service 


      Customer Answer

      Date: 10/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      I have filed a police report with local law enforcement with the following  report number: #20241018172703. I have also notified the credit bureaus and froze all accounts and changed my personal information as well. No monies was sent to the scam company : ********************* pretending to work for ***********; EZ MONEY. Thank you for your time and cooperation. 
      Regards,

      ******** ******

    • Initial Complaint

      Date:10/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter stating I owe $1450.27 EZMONEY (subsidiary of EZCORP) I dont know who these people are never heard of them. Theres a lawsuit and civil complaint and that this the 2nd notice when I never received a first notice. If I dont pay that I will be served with papers to appear in court and they will subpoena my parents. Ive called the number in the letter and no answer or anything.

      Business Response

      Date: 10/15/2024

      Good afternoon,


      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************.Please provide reference # ******.

       

      Thank you, 
      EZCORP Customer Service 


    • Initial Complaint

      Date:10/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of today, I have received 2 letters from quest legal group. The first is a notification of lawsuit, claiming I took out a loan with ezmoney and never paid it back. I have never heard of this company, I never took out a payday loan ever, and it is no where to be found on my credit report going back years. They somehow obtained my ssn, address, parents names, and a previous employer and threatened me with a lawsuit for not paying this in full ($1,054.67). Today, I received a letter suggesting a pending out of court settlement. This letter also mentions that not only did I default on this loan, but committed fraud as my initial loan payment was returned unpaid (***) by my bank (they do not name the bank). They offered a reduced settlement ($395.00) that I must pay by October 18th before credit and legal implications occur. I called the number provided. 0 for a representative is an invalid entry. Pressing 1 to speak to someone about a letter received goes to an answering machine. Even the website looks fake. From what I have found, this business has already faced legal repercussions for trying to scam people out of money and here they are attempting it once more. I want to not only be left alone by these people, but I want it investigated how they obtained my information, especially my ssn, and have them shut down. I may not fall victim to their intimidating letters, but someone might.

      Business Response

      Date: 10/08/2024

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
      If you would like confirmation on whether you were or were not a customer please contact our office at ************ 

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from quest legal group about owing money to Ezmoney on the amount of ******** they are liars, **** never open or had an account with **************.. the letter seem to be scam, it states I will be taken to court if I don't pay, and a civil judgement which result in wage garnishment or lien against my personal property or bank account. it also involved my family members saying they will be subpoena to testify against me in court.. they have violated my rights and also they got some of my personal information that I never gave them.

      Business Response

      Date: 10/08/2024

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
      If you would like confirmation on whether you were or were not a customer please contact our office at ************ 

    • Initial Complaint

      Date:10/08/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my second complaint I was contacted by a district manager she called me at work I tried calling her back 3 times no response know one told me they were selling my items need the gold diamond ring back .

      Business Response

      Date: 10/08/2024

      We have received complaint #********, Tue 10/8/2024 10:57 AM


      We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.


      Thank you!

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked for assistance in buying a used guitar hanging on display the sales person said they have layaway and needed a cash deposit. He assured me it is an electric guitar. Yet after looking online the guitar was actually a bass guitar. I contacted them in person several times that they listed the item as a guitar. Their excuse is yes, it's a guitar. I said would you sell me a bass violin then say it's a violin?; it's 6;feet tall a violin 1 foot. I'd like my money refunded to me. Unbelievable how businesses keep doing this. Thank you for your time in this matter. ***** still ********************

      Business Response

      Date: 10/07/2024

      We have received complaint #********, Mon 10/7/2024 1:17 PM
      We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.
      Thank you

    EZCORP, Inc. is NOT a BBB Accredited Business.

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