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Business Profile

Pawnbroker

EZCORP, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZCORP, Inc. has 513 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EZCORP, Inc.

      2500 Bee Caves Rd Ste 1 Rollingwood, TX 78746-5888

    • EZ Pawn

      212 Las Vegas Blvd S Las Vegas, NV 89101-5719

    • EZ Pawn

      6816 1st Avenue North, Suite A-B Birmingham, AL 35206

    • E Z Pawn

      1815 National Road West Richmond, IN 47374

    • E Z Pawn

      3376 W 10th Street Indianapolis, IN 46222

    Customer Complaints Summary

    • 402 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September ******* I went to pick up my items from the **** shop I gave the man at the counter my phone number he told me that my items have been sold I never received any notice that my items were going to be sold.

      Business Response

      Date: 09/23/2024

      We have received complaint #********, Mon 9/23/2024 12:03 PM 2020.
      We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.
      Thank you

    • Initial Complaint

      Date:09/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has previously been cited and fined for trying to fraudulently collect money for people who have never done business with them. I recently received a collection notice regarding a loan that was never made to me (I've never done business with them); the language used was exactly the same as has been reported from other people, and threats were made regarding credit implications and legal implications. Additionally, they have never previously contacted me, although the letter references "second notice" as a means to scare recipients.This business and the associated "lender" EZMoney, need to be shut down immediately.

      Business Response

      Date: 09/19/2024

      Hello, 


      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.

       

      Thank you, 

      EZCORP Customer Support 

      Customer Answer

      Date: 09/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the business name has been used in numerous complaints. Please be aware of this usage. Thank you.

      Regards,

      ***********************

    • Initial Complaint

      Date:09/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail on behalf of ezcorp from ***************** stating it is a second notice (never got the first). Says they intend to file a lawsuit against me if I dont pay almost $850 of which I never took out. The notice is extremely concerning since it has my current address, known family names, and my credit score on the letter as well (why have that). I believe this to be fraud and someone using personal information on this companies behalf to defraud the public and me with this threatening behavior and letter. I believe this to be a violation of my rights in their attempts at a debt collection that I never opened.

      Business Response

      Date: 09/19/2024

      Hello,

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.

       

      Additional Note: We attempted to contact the number provided on 9/19/2024 at 11:32AM, however as we were leaving a voice message the phone canceled the call. 

       

      Thank you, 
      EZCORP Customer Support 

       

       


    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Getting harassed by a company that claims they are collecting on a debt for Eazy Money - a company I have NEVER done business with. I even searched all of my files (which I am great at keeping) and emails- Never done business with these ppl. One, the **** sound like underage foreigners and not legit- Would not verify any info, gave some inflated amount that I supposedly owe, over 2500, which is a lie. I have never borrowed any such amount from anyone ever!then asked for the dba name as EZmoney/Easy money is unfamiliar to me, still no answers. Threatened garnishment, I asked for written proof of debt which is the law, they hung up on me. Called back got another *** asked for same and she said you already spoke to someone and released call. When I called a third time, just rings and rings and conveniently the vm box is full lol. I do not owe them anything nor will they validate any supposed debt, which is required by law. I wish for this harassment to cease IMMEDIATELY.

      Customer Answer

      Date: 09/16/2024

      They would only identify that they are working in lockstep and on the behalf of EZMoney(EasyMoney)/EZ Crop. They would not share any further info, however, they called from ************. When I googled the number/name of entity after getting limited info- I found numerous horror stories mimicking my own referencing some company. Sorry all the info I have as again, they would not divulge much, esp. when I started asking questions. 

      Business Response

      Date: 09/16/2024

      Good afternoon, 

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************.

      Additional Note 9/16/2024 at 3:35PM/CST: We attempted to contact the caller, however she was at work, unable to talk. We have left our call back number so that she may contact our office at her earliest convenience. 

      Thank you, 

      EZCORP Customer Service

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought some Jordans from this local pawnshop and the shoes turn out to be fake/counterfeit for ***** and Im requesting a return or my money back . I dont have the receipt I only have it the online receipt from my bank. I dispute the charge but it was denied by my bank and I want to return the shoes and get my money back . These shoes are fake

      Business Response

      Date: 09/17/2024

      Hello, 

      Thank you for contacting EZCORP ***************** We have received complaint ID ******** and assigned the matter out to the district manager. It has been reported back that the matter is now resolved. 

      Reference # ******

       

      Thank you, 
      EZCORP ***************** 

      Customer Answer

      Date: 09/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******************

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to give a ***** payment at 12 10pm at ez pawn, ***************************************** after that I asked if I could see my ring I wanted to see the condition it's in they refused I asked gentleman who took my payment he said ***** the manager refused unless I paid full amount no where on receipt does it state or on loan receipt they also refuse to give me the manager full name to file a proper complaint and police report or small claims

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from Viking Legal services stating I owe EzCorp money from a payday loan I do not ever remember taking out. It states I must pay them by September 6 or I will be taken to court. It seems like a scam.

      Business Response

      Date: 08/26/2024

      Hello,

      EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.
      If you would like confirmation on whether you were or were not a customer please contact our office at ************ 

      Customer Answer

      Date: 08/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited EZ Pawn located at ************* on or about July 30th 2024 to obtain a small loan to get me thru to my next payday. I used my Uniden SDS 100 ************** scanner as collateral. The scanner itself costs $649.99, and my scanner had an after-market antenna ($39.99) and it had been professionally programmed by Uniden. (Additional $100). I only asked for a $200 loan which they agreed to. On August 16th, 2024, I returned to pick up my scanner. I paid the loan off in full and waited over a hour before they came out and told me they lost it? They had given me a receipt upon paying the loan off and I asked for a copy of my original **** ticket which they would not give me. Before I left on the 16th, I insisted the employee sign the back of my receipt and state I did not receive my property on this date, which they did and I have said receipt. I was told I would have to wait until Monday to speak with manager. On Monday 08-19-24, I returned to store to speak with manager. Upon arrival I was told she was not there. A employee called her and then told me she would have to contact corporate headquarters to see how they would handle this problem. I asked how long this would take and they would not give me an answer. All I want is my property back. If this is not possible I would like a new replacement ordered from Uniden. Also I woukd request this to be done in a timely manner, not several months from now.

      Business Response

      Date: 08/22/2024

      Hello, 

      Thank you for contacting EZCORP Customer Support. We have directed this matter to our corporate district manager. It has been reported that the issue has been resolved as of 8/22/2024, by offering a payout. 

       

      Thank you, 

      EZCORP Customer Service 

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never took a payday loan out I have never heard of you.

      Business Response

      Date: 08/19/2024

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 06/24/24, i paid my loan to Cash **** on Ft. *******. Killeen Tx. after my payment went through the manager ******* dropped my items which is jewelries . i paid $81.07. I explained to her its been paid on, she said its pending even though I explained to her the money went through to the store so I ask her if she could activate my items she claims she couldnt activate it because the cooperate office doesnt let her do activation anymore she said she will called and text the office. I waited but she said she gets no response from the office so she couldnt activate my merchandise.Her reason she give me why she dropped my merchandise i didnt make my payment on time which is impossible because if that the case when i pay it on line the payment would not go through it wouldnt be nothing there on line to pay on. I had to start new loans put some on layaway and drop a few items. I still out $81.07 its been going on 2 months.

      Business Response

      Date: 08/12/2024

      Hello, 

      We have received complaint ID ******** and have escalated the matter out to our corporate district manager for response. We are pending response from that district manager for resolution outcome. 

       

      Thank you, 

      EZCORP Customer Service 

    EZCORP, Inc. is NOT a BBB Accredited Business.

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