Business Profile

Pawnbroker

EZCORP, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

402 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I and my spouse received a call about a collections from ************. When I called them back they said they are a meditation company collecting from EX Corp and Ex Money on a payday loan from 2020. I have never taken out a payday loan. I have no idea what this is for they hung up on me 3 times trying to get detailed information. The address they have on file I have not lived at for 12 years. They have my email and ss# I have placed a lock on my credit. I asked them to email or mail documents as proof and thats one of the times they hung up.
Business Response
Date: 02/13/2024
EZCORP and its U.S. branded companies do not collect on any debt. If you received a call or letter asking you to pay a debt owed,please do not respond, or pay any money in response. Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************. Refer to ticket 213559.
Thank you
Customer Answer
Date: 02/13/2024
Complaint: 21283425

I am rejecting this response because: I want to know why they are using your business name, threatening me, my spouse and know my child and have my personal information?

Regards,

*******************************
Business Response
Date: 02/14/2024
Hello,
Per the Federal Trade Commission:
Report a Scam to the ***
When you report a scam, the *** can use the information to build cases against scammers, spot trends, educate the public, and share data about what is happening in your community. If you experienced a scam or even spotted one, report it to the *** at ReportFraud.ftc.gov.

Again, we (EZ) Do Not have any collections processes going on, nor does our business have control over who/whom may be using our name in a Malicious manner. We thank you for bringing to our attention. We hope this brings better clarity to your matter. Please reach out to more appropriate agencies for advice on dealing with possible scammers/fake debt collectors and/or fraud.

Thank you,
EZCORP Customer Service.
Customer Answer
Date: 02/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:02/13/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a call from a document processing business stating that someone had been trying to contact me. He proved me with a phone number ************ and a file number *******. ABA mitigation company. The person who answered named ****** said she had to request my document from the document processing center. Then came back online and said she needed to verify me by my last 4 of my social. She provided those numbers. Then stated I had been verifies. She went to tell me that I was in breach incontract with a payday loan that had defaulted on April 28th, 2013. And that I owed $2440. And that this was my last chance to get this settled before their client submitted small claims because they accessed my asset and liability report and I am liable. I asked for the name of the company, phone number and if they had signed documents to provide me. ****** said they don't have that and it would be disclosed during discovery if I choose to go to court. She offered me a settlement which I denied and again asked if they could proved me with further information. She stated no not even a contact number for the company. I asked why they waited ********************** and why it's not showing in my credit report. Also my number had not changed in 20 years and I never received a call. She stated they tried 3 times to contact me and provided 2 addresses. Is this company legit?
Customer Answer
Date: 02/13/2024
I don't have a letter and have never received any documentation regarding this bill. I just received a call on 2.12.24 about this supposed money I owe.
Business Response
Date: 02/13/2024
EZCORP and its U.S. branded companies do not collect on any debt. If you received a call or letter asking you to pay a debt owed,please do not respond, or pay any money in response. Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************. Refer to ticket 213544.

Thank you
Customer Answer
Date: 02/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:02/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was contacted by ez corp ez money stating I had taken out a loan. Gave which bank I was banking out but I do not remember ever taking out this loan. Threatened to have charges brought against me for theft and it would go on my record with criminal charges.
Business Response
Date: 02/13/2024
EZCORP and its U.S. branded companies do not collect on any debt. If you received a call or letter asking you to pay a debt owed,please do not respond, or pay any money in response. Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************. Refer to ticket 213375

Thank you
Initial Complaint
Date:02/12/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a call from ************ and did not answer. I received a voicemail stating that I was the respondent in a case for debt owed. That I needed to call them immediately to avoid further action. And reiterated that they EXPECTED me to call them IMMEDIATELY. I then got a call from my brother stating they called him right after demanding that he make me get in contact with them asap.I then spoke with *********************** that said she was from Surety Mediations. She said I owed a debt to EzCorp for *******. That my checking account was used as collateral. She stated 2 checks were paid out to EzCorp sometime between 2005-2015. She did not have the date the loan was signed, the amount of the checks or date the money was received from my bank. Said that if I did not pay ****** at that moment, I would be put on some check watch and my accounts would be frozen. I told her I know nothing about this loan and she stated they assumed I would remember owing a company money. She refused to give me the name of the company I owe it to. She refused to give me the attorney's contact info so I could have my attorney reach out. She was very aggressive and tried to make me feel like I was scum for not remembering a loan that I did not take out ***** years ago. She refused to give me time to talk with my bank or an attorney. She said I have to pay this amount by 4:00 est or my accounts will be frozen.They have called my brother, sister, and parents. The harassment is ridiculous and is tarnishing my reputation!
Customer Answer
Date: 02/12/2024
I do not have an account number. That is why I submitted the claim? They have been harassing me, and my family members via phone calls. I have filed this with the *** as instructed by local police and the Attorney General. I am not sure what you would like me to upload as this is a scam. I do not nor have ever had an account with **********************.
Business Response
Date: 02/12/2024
EZCORP and its U.S. branded companies do not collect on any debt. If you received a call or letter asking you to pay a debt owed,please do not respond, or pay any money in response. Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************** Refer to ticket 213209

Thank you
Customer Answer
Date: 02/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:02/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi. On Feb 8th I have a received a call about a company EZCorp threatening to take me to court over a loan that I know nothing about from like ****************************************************************** They had my social and address and when I ask if theres any forms or anything that I can see, she put me on hold or tell me that she looking into it. She emailed me some papers to docusign but nothing about what I asked for. Am I being scammed? I have not received anything in the mail about this company.
Customer Answer
Date: 02/08/2024
***************** Here is the phone number that last contacted me on today. I never received a letter in the mail. When I asked the lady about any other information that she could send me about the situation she never did.
Business Response
Date: 02/08/2024
EZCORP and its U.S. branded companies do not collect on any debt. If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response. Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.
Initial Complaint
Date:02/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So this company First step servicing **** Called me saying I owe only because I opened a bank account in 2013 to get a payday loan and then closed it when I got the money I don't remember that far back for one. Plus she could not tell me who it was for but said Ezcorp ezmoney was the third party on the loan Said if i don't pay they will take me to court. I paid 665 to settle out then called my credit card to dispute it. They have been trying to contact this company called the advisors group who took the payment. After investigating it my self it did not add up. You send me emails but I never got any paper notices. Now they are calling old jobs looking for me. I filed with the *** and the state attorney ***************
Business Response
Date: 02/08/2024
EZCORP and its U.S. branded companies do not collect on any debt. If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response. Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.
Customer Answer
Date: 02/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:02/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have now switch the name to my cash now payday loan, claims I borrowed money that I did not.
Business Response
Date: 02/08/2024
EZCORP and its U.S. branded companies do not collect on any debt. If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response. Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.
Initial Complaint
Date:02/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am receiving calls from a ****** subscriber stating that I have a dispute to resolve & that it is emergent that I participate. When I call the number back it is a ****** voicemail. The number left on my voicemail is supposedly a rep for ***************** named *******************. I looked up the ************ states I owe a company named EZ Money from 2014 over the amount of *******!! I do not owe any debt. I have read complaints of this being a scam. I have not received any details on the calls, two received at this point but she says several have been left for me!! I would like written documentation of said debt!
Customer Answer
Date: 02/07/2024
Awaiting clarification of letter in mail by said company after they were refusing to give information of account information of said EzMoney Loan. They stated they mailed two offer letters to my address which I never received. They now stated a different amount owed & that they are an acquisition company even though this debt from 2014 is not on any credit reports. Stated they are *** & associates Group & would not give any other information.
Business Response
Date: 02/07/2024
EZCORP and its U.S. branded companies do not collect on any debt. If you received a call or letter asking you to pay a debt owed,please do not respond, or pay any money in response. Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************** Refer to ticket 211942.
Thank you
Initial Complaint
Date:02/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received this email for debit I owe to ex money ex loan I can settle for $385 but they will not sent proof. Our records show that your previous account was left with an outstanding balance that is currently in the amount of $689.00.In order to prevent further collection activity on this account, you must remit payment immediately. You can contact our offices today to negotiate a settlement amount to resolve your past due account. This requires your prompt attention; continued disregard of this matter is not advised.Due to a contractual obligation you signed with the financial institution you were obligated to leave any accounts with the financial institution at a zero balance, in order to not become a candidate for **** Systems. A **** Systems submission can impact your ability to open any new bank account or have debit card privileges.If you have any questions, or would like additional information regarding your delinquent account, please contact our offices immediately.This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Customer Answer
Date: 02/07/2024
My Email showing the account number was needed I am submitting a copy of the email. I want to confirm that this is a legitimate company since my understanding is that Ezcorp had a law suit against them
Customer Answer
Date: 02/07/2024
My Email showing the account number was needed I am submitting a copy of the email. I want to confirm that this is a legitimate company since my understanding is that Ezcorp had a law suit against them
Business Response
Date: 02/07/2024
EZCORP and its U.S. branded companies do not collect on any debt. If you received a call or letter asking you to pay a debt owed,please do not respond, or pay any money in response. Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.
If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************** Refer to ticket 211867.
Initial Complaint
Date:02/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received several phone calls from a debt collection company representing a payday loan who stated that I owe them some money and if I didn't pay it they would garnish my wages and take ***** I don't owe anything They wouldn't give me any info such as phone numbers for the payday loan.l when i asked for info The debt collection company told me they were handling the case for the payday loan I suppose to have taken out. I have no recollection of any loan.
Customer Answer
Date: 02/07/2024
To find out what is going on
Business Response
Date: 02/08/2024
Good morning,
EZCORP and its U.S. branded companies do not collect on any debt. If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response. Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.

Thank you,
EZCORP Customer Service

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EZCORP, Inc. is NOT a BBB Accredited Business.