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Business Profile

Pawnbroker

EZCORP, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZCORP, Inc. has 513 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EZCORP, Inc.

      2500 Bee Caves Rd Ste 1 Rollingwood, TX 78746-5888

    • EZ Pawn

      212 Las Vegas Blvd S Las Vegas, NV 89101-5719

    • E Z Money

      2660 Us Highway 1 S St Augustine, FL 32086

    • EZPawn

      1600 North State Street Clarksdale, MS 38614

    • EZCORP, Inc.

      1419 Hamilton Blvd Ste 2 Sioux City, IA 51103-3002

    Customer Complaints Summary

    • 402 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received several phone calls from a debt collection company representing a payday loan who stated that I owe them some money and if I didn't pay it they would garnish my wages and take ***** I don't owe anything They wouldn't give me any info such as phone numbers for the payday loan.l when i asked for info The debt collection company told me they were handling the case for the payday loan I suppose to have taken out. I have no recollection of any loan.

      Customer Answer

      Date: 02/07/2024

      To find out what is going on

      Business Response

      Date: 02/08/2024

      Good morning,
      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.

       

      Thank you, 

      EZCORP Customer Service 


    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past week I have received non-stop calls from a third party who says I have an account with ************************ that I never paid. I was told if I do not pay $722 my wages will be garnished and/or legal action would be taken against me. I knew I had not taken out a payday loan so I wanted to contact EZLoan myself for fear that someone had used my identity to acquire the loan. The 3rd party representative grew hostile and verbally aggressive and told me I could not ********** loans because the $500 loan was from 2012 (which was another red flag). He stated the $722 was due to accrued interest. When I expressed concern about the legitimacy of their claim he became defensive and sarcastic so I hung up and did my own research only to discover a pattern of scams with EZLoan collectors and wrong address and personal information linked to me.

      Customer Answer

      Date: 02/07/2024

      I do not have an account with **********************. That's the scam. They keep badgering me to pay $500 for an account I know nothing about.

      Business Response

      Date: 02/08/2024

      Good morning, 

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.

       

      Thank you,

      EZCORP Customer Service 


    • Initial Complaint

      Date:01/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On today I talked with a ********************* who was suppose to be a representative of a mediation company, ************************ in **************, **, for EZ Corp regarding a debt from March 2015. I never remembered taking this loan out but it was so long ago. The amount was for $550 with 2 split payments of $275. Today and next Friday. I didnt want this to go to court. Please help with my next steps and can I stop the second payment?

      Business Response

      Date: 01/31/2024

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************** Refer to ticket ******.

    • Initial Complaint

      Date:01/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received this letter in the mail. Stating that I had a previous loan installment with EZMONEY, I have never applied for nor took out a loan with this company. This letter also has 2 contact people, one who I don't even had an address or phone number for. The letter states it is a civil lawsuit notification. I don't know if my identity was stolen, I remember getting a notification some years back but nothing came out of it. The collection agency is Progressive legal group. I hope this is a scam and can be resolved.

      Business Response

      Date: 01/30/2024

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************** Refer to ticket ******.

    • Initial Complaint

      Date:01/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently got reached by someone to collect from me from easy Corp./easy money stating that I owe them $1689 500 that I took out from them and I never ever ever received anything from the people or northern people. I called the company that they supposedly said that theyre getting the money for and they look me up with my Social Security and determine I have no account or nothing being old with them at all I have called the federal trade commission. I have left a message I have sent it to my senator. They took $50 from me so far these people should be stopped. They knew things that hackers couldve hacked. They knew this is they saying its from a debt from 2017 which I never needed any money back then because that was when I was financially stable its been horrible. These people need to be stop.

      Business Response

      Date: 01/30/2024

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************** Refer to ticket ******.

    • Initial Complaint

      Date:01/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a debt collection letter in early January **** from *********************** on behalf of EZCorp. The letter stated that I had a delinquent installment loan from EZMONEY (a subsidiary of EZCorp) and that if I did not make a payment, then a civil lawsuit was going to be filed against me. I do not recognize EZCorp nor have I ever done business with this organization which specifically operates **** shops across ***************** and certain countries. This debt collector says that they are collecting on a debt that is 10+ years old which does not make sense since surely I would have known about this if this debt is over 10+ years old especially given that my credit record is great without any debt collection notices for the past 10 years. At the time, I panicked so I made a payment less than the original being asked but now I legitimately feel that this debt is a scam and I have been scammed unfortunately. I request EZCorp's assistance in resolving this matter and verifying the legitimacy of this debt.

      Business Response

      Date: 01/30/2024

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************** Refer to ticket ******.

    • Initial Complaint

      Date:01/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1//17/2024 I received a letter stating I owe a debt and am in collections. The debt is fraudulent and the company has a history of scams. I would like to have no further contact with the company.

      Business Response

      Date: 01/30/2024

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************** Refer to ticket ******.

      Customer Answer

      Date: 01/31/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **************

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call regarding a loan that I didnt take out. They knew the last 4 of my social. Should I report this to anyone else?

      Business Response

      Date: 01/29/2024

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************** Refer to ticket ******.

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They contacted me about a recent delinquent installment loan with EZMONEY(EZCORP). I never took out an installment loan through them.My information was compromized through my work...They said that the intital loan payment was returned due to NSF .They are requesting a one time payment of ****** of settlement..for the ******** by February 1, ****

      Business Response

      Date: 01/29/2024

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************** Refer to ticket ******.

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just got a call from a consumer impact recovery company saying I had a pay day loan taken out around 2018 for $500 and were asking me to set up settlement installment payments or they would garnish my wages. I asked them about this loan cuz at that time I hadnt taken any loans out. They told me it was set up w my first national bank account. I hadnt banked with them in over 15 + years. They did have my bday, ss# and current address correct but couldnt tell me what the address was at the time I took this supposed loan out. Tried calling the number back that called me which was a local number and it just rang. This is all very frustrating that people are doing this to someone who works hard and earns there money.

      Business Response

      Date: 01/29/2024

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam. If you would like confirmation on whether you were or were not a customer, please contact our office at ************ or email to ******************************************* Refer to ticket ******.

    EZCORP, Inc. is NOT a BBB Accredited Business.

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