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Business Profile

Auto Rentals and Leasing

Nü Car Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Nü Car Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nü Car Rentals has 13 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 474 Customer Reviews

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    Review Details

    • Terrance B

      Date: 09/04/2024

      If there were a way to give less than 1 star I would. They WILL charge you for extra insurance because their "policy" is that you carry something that almost no one does. Coverage at a level that NO OTHER AGENCY IN THE BUSINESS will require. HIDDEN FEES, LONG WAIT TIMES, and unethical company I will not rent from every again. After taking a train to a van to their office and having no other choice but to rent from them, I am sharing this so that you won't fall prey to their "business model".

    • Jonathan W

      Date: 09/02/2024

      I recently rented a vehicle through Expedia and chose the select for us option with NU Car Rental. Upon arrival, we were asked what vehicle we wanted and selected a Jeep. The agent explained that the rate would change to $69.99, which we assumed was the total cost. However, we later discovered that the $69.99 was in addition to the original $53.50 rate! This was never clearly communicated, and we were blindsided by the extra charges. This kind of deceptive practice is unacceptable and shows a complete lack of transparency. Its no surprise that this company has numerous similar complaints. I strongly urge others to be cautious when dealing with NU Car Rental. This experience has been incredibly frustrating, and I will not be renting from them again.

    • James k

      Date: 09/01/2024

      I went to ******* for vacation, going to get my rental car I didn't like the location kind of very deserted neighborhood but that's not the issue they asked for my credit card and they took a picture of it, I don't know whether it's coincidence but when I returned back home a week later my credit card start getting charged the first two days 250 each day, then the following four days every day it was charged 500, I didn't realize it but when I did I checked my account the business name (UNBLOCK )and the phone number were all based back in *******, I'm not accusing anybody but I'm suspecting somebody. I wouldn't recommend it.

    • Robin C

      Date: 09/01/2024

      This business is predatory. The hidden fees and small print rules and regs are a nightmare. I heard the woman in the next checkout booth to me sobbing and pleading with the customer service **** DO NOT RENT from this company!!! They are out to take advantage of you. You will ultimately not even save money and the cost of your emotional energy trying to keep them from ripping you off is intense.

    • Stefanie F.

      Date: 08/29/2024

      * car rentals near ***************** is a FRAUDULE*T place passing as a business. They also use a fraudulent thread through Priceline to get customers to book with ******* *OT DO IT! I know of at least 3 others besides myself who were scammed by this so called business. I witnessed 5 others go through the exact same thing I did when picking up my rental.They also double charge your credit card after you drop off the car that they didnt clean out after the last person used it.They upsell tired travelers with a line of complete LIES and tell you that the car you reserved is not available. All while youre standing there with your bags, your family, your children and youre in this horribly U*SAFE location where strung out homeless people are wandering in and out of the * building while they make you wait outside for your turn. DA*GEROUS. I was traveling alone a woman with my 10 yr old *********** was terrifying and they knew it they know they can get away with what they do because you just want to get out of there as fast as possible.They took forever picking you up in the shuttle which is located far from everything else and they do not have a working phone number. From start to finish no one at * ever answered the provided phone ********* fighting them charging my card twice with my credit card company to dispute the double charges. You will have no luck contacting *. *o phone number for this location will work. Even if you ****** a number you dont reach the ********* location- after holding for 23 minutes to talk to a human about the double charges on my card I was told they are not affiliated. I am here to warn anyone else who considers it bc its a good deal. DO *OT BOOK A CAR RE*TAL WITH * CAR RE*TAL OR PRICELI*E ***************** *********** very sorry I didnt ****** them before I went through all this bc I see on Reddit there are warnings about them. Thats why I came straight to the better business bureau. Praying this gets published.

    • Patricia V

      Date: 08/27/2024

      Never use Nu Car! Added a ton of costs that were not explained. Took advantage because we were rushed and I was an inexperienced traveler. Told me I didnt have to bring the car back full of gas because their gas was cheaper. Brought it back a little over half full but they charged me for a full tank. Booked through ******* and insurance was $90, but they charged over $250! Horrible and expensive ordeal!!!

    • BRENDA S

      Date: 08/25/2024

      Nu car rental is a scam. Ended up paying 250 dollars after being quoted 85. Argued insurance, did not take out to car. Had to find it by beeping key fob. Dirty ...scratched duct tape on the windshield...went into a.request a different vehicle...was.refused. was stuck because it was off airport (said it was at airport) ....worst customer service ever. Never again and am spreading the word!

    • Rip D

      Date: 08/25/2024

      Very shady and dishonest company. I pre-booked and was told that I could cancel anytime or simply not complete the booking and I wouldnt be charged any fees. The agreement they emailed me didnt mention any type of fee either. A few days before the booking I called them to ask some clarifying questions because of all the negative reviews I found on ****** about them. Many of the complaints were indeed confirmed by the representative, including a ridiculous $400 hold on your card for a rental ($200 more than the leading car rental company) and other hidden fees.The representative reminded me I could keep booking and just not show if I decided not to use them. I asked the representative to cancel the booking at that time, as a courtesy to them, and I said Id be going with another company without a doubt.Weeks after my booking date I noticed a charge from Nu Car on my account and I had to dispute the charge with my bank.

    • Daniel B

      Date: 08/24/2024

      Regret that I didn't check reviews before I booked with NU via Priceline. As I now see, I also fell prey to their Bait and Switch practices. I arrived at their counter before my 2 PM Reservation time but waited 30 minutes in line to be seen by the agent, only to be told that they did not have the class of car I had reserved available so would need to pay 66% MORE to get an Upgrade, otherwise I would just have to wait there until a car came in, which they estimated would be one hour. When I finally got a car it reeked of Canibas! The agent I dealt with was very unpleasant and had the attitude of Like it or Lump it. Never again!

    • Elena N

      Date: 08/23/2024

      Can I give ZERO stars...gonna try. If it is a one star, it is only because zero was not an option. $60 extra dollars on site because they said my insurance didn't meet NC minimum, when, in fact, it was MORE than the minimum. The manager LIED to my credit card company when I reported the fraud. Very sketchy office when I got there; no live person on site, talked to someone remote thru a computer monitor..he not only scammed me, but applied my signature and initials to documents he did not let me read first. I was stuck, strange town, they already had about one hundred dollars of my money thru priceline, and no idea where else I could go...was off site from the airport, so couldn't just walk to another counter. In the shuttle on the way back to the airport afterwards, another lady told me she had a leaky tire the whole time and Nu car refused to fix the tire or replace the car; in fact, they told her she could, "buy a new tire if she wanted."Bottom line, rent from NU car in ********* at your peril...I know I never will again

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