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Business Profile

Check Printing

Harland Clarke Corp.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Printing.

Complaints

This profile includes complaints for Harland Clarke Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Harland Clarke Corp. has 3 locations, listed below.

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    Customer Complaints Summary

    • 165 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a brand new $150 Harland ***** Gift Card. When I went to activate the gift card to use the phone number said that the account had been closed. When I waited to speak to a customer service representative I was never connected. I was left on hold until I was disconnected. When I called back trying to speak to someone again I was left on hold until disconnected. The card says I can check my balance on the website, but there is no place to do so. When I try calling the company main telephone number in TX and I press 0 for assistance it is immediately disconnected.

      Business Response

      Date: 10/04/2022


      Our research confirmed the gift card ending in **** has the following transaction history: 
      04/04/2018 The card was loaded with $150. 
      05/01/2019 A $5 fee started to be applied.  Once a card is inactive for 12 months, a $5 fee starts in month 13.
      10/01/2021 The last $5 fee was applied to the card and the balance became $0.
      11/01/2021 The card closed on the first of the month after the last fee was applied.

      Every card sold by a financial institution should be provided with card packaging containing the terms and conditions set by VISA.  However, the fee information is provided in the card package, on the card itself, and on the gift card website under FAQ and Cardholder agreement. https://www.harlandclarkegiftcard.com/#/

      The 800# on the card and in the packaging goes to the card issuer, who handles all direct consumer questions.  We have no record of any issues with this partner number. 

      A replacement card is not available due to the card meeting the terms of sale. We apologize for the experience you had with your gift card. If you require further assistance, please contact the financial institution or other entity from which the card was received.

      We hope this information is helpful and thank you for allowing us the opportunity to research your concern.

      Thank you,
      ***************************
      Premier Services Analyst II
      ********
      15955 **************************** | ***********, ** 78256
      Office: ************
      **********************************************

    • Initial Complaint

      Date:09/06/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      yes, I ordered new checks and 2 new registers. The checks were delivered fine and on time. Still waiting for the registers. Did they even send them. My account was debited for the amount of order. Help please.

      Customer Answer

      Date: 09/19/2022

      Better Business Bureau:

       Thank you for your help. My problem has been resolved


      Regards,

      *************************

    • Initial Complaint

      Date:09/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this company has been delivering unwanted newspapers to our entire neighborhood every Tuesday. There was no authorization or permission request. I have requested to be removed from the mailing list twice yet am still receiving the unwanted literature. This is a safety concern for our entire neighborhood. And, its a breach of privacy.

      Business Response

      Date: 10/11/2022


      ***************** address was removed from the mailing list on July 24, 2020, but recently the distributor confirmed that it delivered an advertisement in error.  The request to remove *************** from the Vericast Marketing mailing list has been resubmitted.  

      Thank you, 
       
      *************************
      Premier Services Analyst II 
      Vericast  

    • Initial Complaint

      Date:09/01/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this company has been delivering unwanted junk fliers to our entire neighborhood every week. There was no authorization or permission request. I have requested to be removed from the mailing list twice yet am still receiving the unwanted literature. This is a safety concern for our entire neighborhood.

      Business Response

      Date: 10/19/2022

      We apologize for the continued deliveries. ***** Housing's address was removed from the mailing list on August 17, 2022. It takes up to 6 weeks for the change to go into effect. It has been confirmed that we are not shipping to **************************************************, **  ***** and we have followed up with the *********** to correct the delivery error.

      Customer Answer

      Date: 10/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** Housing

    • Initial Complaint

      Date:08/16/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Early July I ordered checks from Harland Clarke. On July 27, 2022 $41.15 was debited from my bank a/c. Order # listed as 1ZLN29010300200. Have not received the checks to date. The automated message on the 800 no. states that the checks were shipped out on July 20, 2022.

      Business Response

      Date: 10/03/2022

      Good morning ******,

      Would you kindly assist with adding the following response to Case ******** - ***********************:

      9/19/22 Harland Clarke emailed **************** requesting contact 
      9/20/22 **************** called and was provided direction based on the age of the order that the checks would be considered lost in the mail. **************** agreed to notify her bank for precautionary measures. An expedited reprint was offered at no cost after she received the bank's guidance.
      9/28/22 **************** has not called back for a reprint at this time. However, we are happy to help when she is ready.

      Please feel free to let me know if you have any questions.

      Thank you,
      ***************************
      Premier Services Analyst II
      Vericast

      Customer Answer

      Date: 10/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered checks from Harland Clarke, and their automated system says they were mailed out on July 13. I still have NOT received my checks, and no one will answer ANY of their customer service numbers! It gets to the section that says it's sending you to customer service, but instead an automated voice says "zero", and immediately hangs up. I have just this second, gotten a ************ customer service person to stop the check numbers that are missing, and reissue new ones. We will see how this goes, going forward. However, Harland ***** has a LOT of work to do. Thanks-

      Customer Answer

      Date: 09/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************

    • Initial Complaint

      Date:08/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** constantly sent junk mail/ad to my driveway and i never had any business relationship with ******** or save.com

      Business Response

      Date: 09/28/2022

      Mar Housing's address was removed from the mailing list on July 24, 2020, but recently the distributor confirmed that it delivered an advertisement in error.  The request to remove Mar Housing from the Vericast Marketing mailing list has been resubmitted. 

      Thank you

      La'*******************
      Premier Services Analyst I
      Vericast

    • Initial Complaint

      Date:08/10/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vericast Marketing is a marketer of consumer products. Once a week on Saturday, someone throughs a weekly flyer for different consumer products. Not everyone in our neighborhood receives the flyer, and I don't know how I made the list to receive the flyer. I have tried on various occasions to stop the delivery in front of my house to no avail. ******** hides behind the internet, so you can't talk to anyone.I am tired of the liter left weekly in front of my house which has to be picked up before it is scattered though out the neighborhood. I have tried to contact Vericast Marketing, but they don't care there is an issue. I believe they receive compensation from advertisers based upon the number of fliers delivered, so stopping the delivery is not in their best interest. I want the delivery of the fliers stopped!

      Business Response

      Date: 09/21/2022

      On 8/30/2022, the request to remove ********************************* from the Vericast Marketing mailing list was submitted.  After further investigation, ****************** complained that he continued to receive the unwanted fliers.  On 09/09/2022, our distributor was contacted again to make sure all deliveries to this address are stopped.  It was confirmed on 09/19/2022 that ****************** has not received delivery in the last 2 weeks.     

      Thank you, 
       
      *************************
      Premier Services Analyst II 
      ********  
      15955 **************************** | ***********, ** 78256 
      Office: ************  

    • Initial Complaint

      Date:07/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered checks on June 23, 2022 through Herland Clarke website and haven't received my checks. The online status says it was shipped on June 30, 2022 but as of today on 7/25/2022, haven't received my checks. I called twice on the phone number provided and followed instructions to connect with an agent to speak with me. The next thing the computer says to proceed with the website. On the website, they don't have any inquiry form, they say call us at the given number. And the number after calling says to proceed on the website. I am stuck and frustrated know after waiting for so many days to get my checks.

      Business Response

      Date: 10/06/2022



      We apologize for the experience you've had attempting to contact us regarding your June check order and would like to advise that customer calls are referred to the website to receive the status of their check order(s) if it has been less than 35 days after the order was placed. We appreciate the opportunity to share the details found regarding your check order: 

      6/23/2022 Check order was placed for your Digital ******************** account ending in xxxxxx1744.
      6/30/2022 Check order shipped via non-trackable bulk mail that should have been delivered by **** within two weeks after shipping.
      7/27/2022 Digital ******************** placed a reprint on this account with rush delivery with the next check range at no cost to you.
      9/16/2022 Your BBB complaint was received, and research was initiated.
      9/20/2022, A first attempt was made to reach you, **************, via email ******************** to discuss the concern. 
      9/28/2022 A second contact attempt was made via email to no avail. Confirmation was recorded on this day that your June 2022 order was returned to Harland Clarke by **** as "attempted not known". All contents were accounted for and destroyed.

      Thank you,
      ***************************
      Premier Services Analyst II
      ********
      15955 **************************** | ***********, ** 78256
      Office: ************
      **********************************************
       

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a check cover from one of Harland Clarke check affiliates; however, they sent the wrong cover. Trying to contact the check affiliate has been nearly impossible. The check affiliate phone number is all automated and continually hangs up on me. The email is almost as useless. I am just trying to obtain the correct check cover case. How hard can that be? The check ordering affiliate is www.ordermychecks.com. I have been unable to contact anyone at ordermychecks. Thank you.

    Harland Clarke Corp. is NOT a BBB Accredited Business.

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