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Business Profile

Financial Technology

FloatMe

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for FloatMe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FloatMe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • FloatMe

      454 Soledad St San Antonio, TX 78205-1554

    • FloatMe

      110 E Houston St Fl 7 San Antonio, TX 78205-2991

    • FloatMe

      106 E 6th St Ste 900 Austin, TX 78701-3665

    • FloatMe

      2814 Detroit Road Cleveland, OH 44113

    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continueous withdrawals from checking account, even after i told them their mistake, they continue to make withdrawals. Thes people should be prosecuted. The started out taking 1.99$ now they take ****. This has been going on since sept 2023.

      Business Response

      Date: 02/05/2024

      Hi there,

      The member with the account under email ************************ had an Active subscription with FloatMe. There were no cancellation requests or support tickets before Thursday February 1st, when she wrote in to request a cancellation and refund for the first time.

      We have now refunded all subscription charges and cancelled the account as requested. 

       

      Thanks!

    • Initial Complaint

      Date:01/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i never recived services from float me and was never able for a cash advance. i requested cancellation and they took 24 dollars out of my bank witch i never gave permission for them to

      Business Response

      Date: 01/24/2024

      Hello ******,

      I have reviewed the member's account under ******************** The $24 fee was the repayment for the $20 instant Float they took out on 1/2/24. This fee was agreed upon before taking out the $20 Float. Because the $20 Float was successfully deposited into their bank account, we are unable to offer a refund. ******'s account is now closed.  

      The member has been contacted via email and informed of the resolution. If you have further questions or concerns please let us know.
      Thanks,
      FloatMe Support

    • Initial Complaint

      Date:01/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged credit card and then tried to charge a recurring fee. I have never signed up for this app. When you try to download app they want you to give all your financial information to sign up so you can cancel.Complete scam. check other websites.

      Business Response

      Date: 01/24/2024

      Hello ******,

      The account for ***************************** was still Active upon review. All users are notified of the monthly membership after the 7-day trial prior to setting up their account via the app store, app, and our website. They may cancel this subscription fee in-app under the membership page or by visiting our self-service form. I have now canceled ****'s subscription for him, so he will no longer be charged the subscription fee. A refund for the subscription fee of $2.99 has also been issued on 1/24/24.

      The member has been contacted via email and informed of the resolution. If you have further questions or concerns please let us know.
      Thanks,
      FloatMe Support

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my membership many months ago in the app, and I still continue to get charged every month. So I filled out the contact support form many times, and still have not received a response after months, as to why they continue to charge me. I CANCELED AND STILL CONTIUE TO BE CHARGED. STOP CHARING ME. I WANT YOU TO STOP CHARGING ME AND NEVER CHARGE ME AGAIN.

      Business Response

      Date: 01/11/2024

      Hi there, 

      I found a support ticket from this member that was submitted on Tuesday, January 9th. It was solved early this morning on January 11th. Our agent found that there had been a typo when the member created their account, his account was under email  ***************************** not ***************************** In any case, we have now closed the account and refunded the member's subscription fees as requested. The member has been notified via email. 

      Let us know if you need anything else,

      FloatMe Support

    • Initial Complaint

      Date:12/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company KEEPS charging me even though I cancelled and never used this service. I have 6 charges on my card and I have cancelled my debit yet they STILL charge me. Fraud and criminal behavior.

      Business Response

      Date: 01/08/2024

      Hi there, 

       

      Upon investigation, we found an additional account under this member's bank account that still had an Active subscription. I have now canceled the second account and refunded all 6 successful subscription charges on the account. The customer should receive the amount within 4 business days. 

      This member never submitted a support ticket regarding this issue, so we were unable to help them until now. 

      thanks very much, 

      FloatMe Support

    • Initial Complaint

      Date:12/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was offered a build your credit loan but it wasn't a loan after all. They have taken money out of my checking account and even after I cancelled my account with them they are still taking money from my checking account.

      Business Response

      Date: 12/11/2023

      Hi there, 

      This user started an account but unfortunately did not qualify for a Float. He requested a cancellation and refund on 11/30/23, which we provided that same day. 

      We do charge a $2.99 monthly subscription fee for access to all of our services, including Floats. This fee helps us ensure the security of the platform and provide our current and future services. 

      We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

      This member's account is closed and his subscription charge was refunded as requested on 11/30. 

       

      Thanks so much, 

      FloatMe Support

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to apply for a service and was denied. They kept charging me for the premium membership for months. I contacted them recently to ask for a refund and my account canceled. They said they canceled my account and no refund will be given because " I can see that no charges have been successful so no refund can be issued." But that's not true. They've been taking money out of my account for a while.

      Business Response

      Date: 11/06/2023

      Hello there, 

       

      Upon investigation, we found 3 accounts related to this member's information. Once was cancelled, but the others remained Active. We have now closed the other two and refunded the latest subscription charges. We strongly recommend users start only one FloatMe account to avoid multiple charges. 

      We will mark this case closed on our side. 

      Thanks!

      FloatMe Support

      Customer Answer

      Date: 11/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ************************

    • Initial Complaint

      Date:10/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have closed my account and canceled my subscription and now I am blocked from the account. I am worried I will continue to be charged but i cannot access the account.

      Business Response

      Date: 11/06/2023

      Hi there, 

       

      The account under this member's provided information was closed by the member on Oct 24 2023. Once an account is closed, they are no longer charged our subscription fee. There is a 60 day lock on the account before they can reactivate, which is why the account appears as "locked". The cancellation was successful, we will mark this case closed on our side. 

       

      Thank you!

      FloatMe Support

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approved for a float of $20 which I accepted, and it said it was going to be deposited into my bank account in the next couple of hours. Its been almost a whole day and it still has not deposited the funds into my account. It also shows on the app that the $20 is going to be deducted from my bank account in a week. I dont want to be paying for funds I never received in the first place. I need to know an answer as soon as possible.

      Business Response

      Date: 10/09/2023

      Hi there, 

       

      Our records indicate that this Float was sent to the linked debit card on the day it was requested and accepted by the user's bank (code 00). Please see our record attached. The user was notified of this and advised to contact his bank for further information. 

       

      Thanks, 

      FloatMe Support
       

    • Initial Complaint

      Date:09/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are being charged a weekly fee for an account that we have deactivated 3 times. This company is a pure scam. It is not about the lending practices they scam you with the membership fees.

      Business Response

      Date: 10/02/2023

      Hi there, 

      Upon investigation, we found four separate accounts under these user's names and banking information, each time using slightly different information. In each case, we have canceled the accounts upon request and refunded any eligible fees. 

      There is one account still Active, under email ***********************, name *******************. The subscription charges have failed on this account since June 2023, so no refund is possible. I have now canceled this account and will contact the user via email to let her know. 

      We have closed this case on our side. Let us know if you need anything else. 

       

      FloatMe Support

       

    FloatMe is NOT a BBB Accredited Business.

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