Reviews

This profile includes reviews for Visionworks's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Visionworks has 540 locations, listed below.

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  Visionworks

  175 E Houston St San Antonio, TX 78205

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  Visionworks

  3547 Midway Mall Elyria, OH 44035

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  Visionworks

  7208 191st St Tinley Park, IL 60487-9378

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  Visionworks

  6527 S Tamiami Trl Sarasota, FL 34231-4827

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  Visionworks

  2143 Tyrone Blvd N Saint Petersburg, FL 33710-4023

Review Details

• Review fromRANDY S

  Date: 04/04/2024

  1 star
  I had ordered two pair of glasses 7 WEEKS AGO, and have yet to receive them. I was told that they would be in within two weeks. For the past five weeks, I have been calling every couple of days for an update and I keep getting different excuses ("Oh, we forgot to send in the frames", "I can't access the website to get an update", ect...). I have a ticket open with customer service which hasn't seem to help. I've been waiting for a district manager to call for a few days now. DO NOT BUY FROM VISIONWORKS!

• Review fromBrandie G

  Date: 03/19/2024

  1 star
  I have been visiting this location for years. I take my entire family in for our annual eye exam and order our glasses online through another retailer. Vision works (along with so many others) are at least five times more expensive than online. I have been doing this for so long that I am aware that I need our pupillary distance. My daughter and I were seen three weeks ago and the Dr provided it. My son was seen over the weekend and now they are refusing to give me the distance. I cannot believe that Vision works would risk my twelve year old's eye health for profit! They are aware that we are buying glasses elsewhere and would rather lose customers instead of providing needed information. It is a shame but I am leaving this practice due their greed.

• Review fromGloria M

  Date: 03/16/2024

  1 star
  It got one star only because it was open. Made appt. Got there 15 minutes early. They said they are 3 hrs behind, it i like i can come back. I said ok came back 1hr 1/2 later just in case. The lady said someone canceled so they took the next person have a seat and your next so we sat. Then the manager/ eye doctor passed by i asked how much longer he said he didn't know. Came back and said i needed to reschedule. I said my child needs her glasses. He said there is nothing he could do because i left. I said she said i could he said he didn't say it. Now it was too late on Saturday to get another appointment. This was at *********************************************. Id rather pay cash then ** my benefits there. ********************* thats the name he gave me 3/16/24

• Review fromJoan D

  Date: 02/19/2024

  1 star
  I visited Vision Works in *************, ** on 2-10-24. The exam was fine. When I went to pick out some new glasses, I was ignored by the employees until I had a pair of frames. I was billed and when I got home and reviewed the bill and noticed it was much higher than it should have been with my vision insurance. I went back the next day and was told by an employee that it was right and I had to pay 500 before my insurance paid. I left and called my insurance company and they said the total claim amount I owed after insurance was much less than what I was billed and that I should get a refund. I went into the store to request the refund and the employees very rudely told me that they couldnt authorize a refund to me as they dont put the numbers in their system. I again called my insurance company and they said the claim is what vision works submitted and Vision works had to refund me the money. Never again will I go to Vision Works in *************.

• Review fromFei P

  Date: 02/04/2024

  1 star
  2/3 *****, we went into your Visionworks to get the prescription glasses. One week ago, we had an eye doctor with LensCrafters, but we think because my son wants to get a pair of **** brand glasses. We decided to get our glasses at your Visionworks. I think the Visionworks has a lot of selections for glesses frames, even we have a prescription from your competitor LensCrafters. 4 years ago, I had glasses with you. I got the distance glasses instead of the reading. It was too late to get the refund. At LensCrafters, last week, we spent about one hour( two people , myself and my son) to get a vision annual check, and within 10 minutes the lady at the front desk gave us a quote of the full prices for our glasses with lenses in a quick response . 10 minutes there. We were happy with her, especially I love the frames she suggested. On the other side, here at Visionworks. Yesterday February 3 , we went in the door then I texted my husband on my phone, it was 12:42pm. We went into VisionWorks around 1 pm , by the time we stormed out the door, it was 3:00 PM! We had stayed 120 minutes. we were there with Mrs. ***** for almost about at least 70 minutes. I was very patient at the beginning. When other customers surrounded us, had left the store . something was not right we were still inside-almost empty customers. Mrs. ***** seems very knowledgeable, but she seems to have a problem with the small computer screen. She claimed that the front did not put the vision insurance. she had to key in twice for my address and other information. She then said the order information was gone.I think she had tried three times. I recalled, firstly, she was nice to ask how to pronounce my name, I said my name is ***. she replied back to me, nice to meet you Feet. Secondly, she tried to combine our two invoices into one payment. But what I wanted is to have the detailed information. Please make sure your employees are trained, especially for your computer systems .

• Review fromTara I

  Date: 01/22/2024

  1 star
  ABSOLUTELY HORRIBLE PRACTICE . The docotor game expired contact lenses that I wore for a week . My eyes were uncomfortable, itchy , and giving me problems . I came in thats when I discovered I had on contacts from 2022. Unbelievable!I could have hurt my vision very badly due to this doctors careless mistake. This place needs to be investigated for negligence ! I want justice for my situation .

• Review frombobby b

  Date: 12/05/2023

  1 star
  I had four (4) pair of glasses made by Visionworks (Store 150 in ************, **) between 9/2023 and 11/2023 and none of them worked. Various reasons and finally on the 4th pair they switched completely from trying to get progressives to just their "business" setup. Still a bust. Visionworks cant seem to find where my eyes and normal view point are located and how to align the lenses to them. They gave me back my money, but this was four pair over 2 months and a lot of wasted time. BEWARE Im starting over with a new eyeglass maker.

• Review fromAlexis D.

  Date: 12/02/2023

  1 star
  This was the absolute worst experience and the employees at this location are racist. Last Saturday I called spoke with Anthony he is rude and more rude in person. Went in today had to reschedule. My glasses I have needed fixed, the young lady who attempted to fix them broke them, after I informed her this was the only pair. Not once did I specify that I need a Guess frame, she just assumed and advised I would have to wait till my eye exam. I called back spoke with Kyle. I asked to speak with a supervisor he said yes at first then said one is not available? He lied to me. To be honest I will not be back and take my business elsewhere. I will be contacting the better business bureau and reporting todays incident. Stay clear of this location if you are a minority.

• Review fromVlad S.

  Date: 11/30/2023

  1 star
  I've been using Vision works for years and every time there were problems with glasses: multiple frame adjustments, loss of screws, broken arms coming out lenses etc.On December 29, 2023 I bought a new pair of glasses but a few months later one lens was lost. When I came to the office and kindly asked them to redo it the manager ****** refused to do it on the basis that I had not had an insurance.It is a quite unusual to treat customers so unfriendly. Interestingly, my wife and me purchase frames an lenses every year in this office for the ********** above $400 each. So they will be short for approx $800 each year.

• Review fromShawn C

  Date: 11/21/2023

  1 star
  I would give them zero stars, if possible. Be on the lookout for fraudulent billing practices that are borderline insurance fraud. They misstate your insurance allowance and charge you (patient due) the difference of their retail price. My insurance paid their full retail price since they are a participating provider of my vision insurance (NVA) and havent returned my numerous phone calls to refund me the patient due amount that I paid them at the time of service. Will never do business with them again and suggest you do the same! Absolutely no integrity as a business and out to cheat people out of their hard earned money. I pray every day that they go bankrupt.