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Business Profile

Optical Goods

Visionworks

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Visionworks's headquarters and its corporate-owned locations. To view all corporate locations, see

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Visionworks has 540 locations, listed below.

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    Customer Review Ratings

    1.37/5 stars

    Average of 94 Customer Reviews

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    Review Details

    • Review fromCaridad C

      Date: 06/15/2023

      1 star
      Horrific Services. They still haven't reimbursed me & the *************** has me waiting because one refused to assist me claiming she was going home, but never left. She jumped to help others & filing away glasses. Will never returned. Even a consumer noted her head when the visionworks employee refused to help me. My credit refund was promised & nothing. Stay away from this lousy place.
    • Review fromWendy M

      Date: 06/15/2023

      1 star
      We were treated extremely poorly. Waited over 70 minutes to see a virtual doctor and then remained there over 2 hours both for the first appt and contact recheck follow up. We witnessed an employee named Yara roll her eyes behind customers backs, mouth inappropriate words about customers and she told us to go somewhere else for an appointment next time. There were elderly people trying on glasses that never got spoken to. They are overbooked. There were over 14 people waiting for appts. Someone was 10 minutes late and got sent away but we were all waiting well over an hour for our appointments. The service was poor.
    • Review fromCarrie W

      Date: 06/12/2023

      1 star
      May be violent privacy laws. Ask patients person medical history in front of other patients and customers. Also one rep ***** get off her **** to talk to people she just scooted her chair the person she needed to talk. Once I was done the same rep was on her personal ph flipping glasses with some pliers. I have contacted vision and advise them of this how ever when I went back nothing changed. This matter needs to be taken seriously.
    • Review fromDenise L S

      Date: 06/09/2023

      1 star
      Lousy customer service to get a resolution to serious problems with getting correct lens and refunds.************, **, ****************************** Store personnel not helpful and rude.
    • Review fromBeth H

      Date: 06/06/2023

      5 stars
      ***** at visionworks at ******************* was very friendly and helpful. When I picked up my glasses. I could not have asked her and nicer lady.
    • Review fromMary O

      Date: 05/30/2023

      1 star
      Can't get through on phone, can't find out order. Been 3 weeks. Worst customer service ever
    • Review fromArturo D

      Date: 05/13/2023

      1 star
      I lost one lens from my reading glasses that I purchased from Vision Works a year ago. Right away they told me I had to replace both lenses because the lab wouldn't do just one lens. They searched my prescription, which is very insignificant as I usually read without glasses, and told me it was going to be very expensive. After almost ************************************************************** again that replacing the lens was going to be very expensive. I realized they just wanted to sell me a new pair of glasses. I left the midtown store in ***** very disappointed. I will never go there again for my yearly exam or to fill my prescription.
    • Review fromNitza R

      Date: 05/10/2023

      5 stars
      For the last 3 years I have been going to South Florida Vision. This year, due to their lack of professionalism, I decided not to go there anymore So, I went to Vision Works and the difference was huge. They were very professional and took care of my needs immediately and I had my exam and eyeglasses in about 1 week. No hassle, no mistakes, no long waits.
    • Review fromRoben R

      Date: 05/04/2023

      1 star
      Money down the drain. They couldnt adjust them after several attempts. I immediately found a crack. Had to buy instant insurance for repairs!! And they still dont fit well with no input from them to rectify the situation. I went for just frames today, with coupon. Girl says its impossible to put same lenses into new frames! Thats incorrect. Ive had it done at the former eye clinic!!!
    • Review fromLoneva W.

      Date: 04/14/2023

      5 stars
      This Company is the BEST Ive had and Ive been wearing Glasses 60 Years? The manager ***** was Superb as were her others Workers! Will continue to use VisionWorks FOREVER! The Prices were UnReal! Thanks for good Service!

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