Reviews
This profile includes reviews for Goosehead Insurance Agency, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 146 Customer Reviews
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Review fromKaylee W
Date: 11/29/2023
1 starExtraordinarily disappointed in my experience with Goosehead this year. I received my insurance renewals and they were VERY expensive. I understand that's sort of the nature of the industry right now, but I asked for help from Goosehead. After receiving potential quotes, I wanted to compare to something I got from another company. I hopped off the phone and later determined Goosehead probably had the best option. I spent two weeks trying to get in contact with my agent to no avail. I finally got a call from someone who was not my agent and was told the original quote I was given couldn't be underwritten - I had less than a week until my renewal at this point.I told them I urgently needed this to be fixed and ended up with no call back. I went with another company and never received the decency of an apology or effort to make it right from Goosehead. Ultimately, it was impossible to get in touch with them and I felt ignored and left behind. With how expensive insurance is, this was terribly frustrating.Review fromMaria L
Date: 11/28/2023
1 starAs others here have stated, dealing with Goosehead Insurance was a nightmare. I was only shopping around and without my consent they created a homeowner policy for me!!! They contacted my mortgage company and were paid on top of that!! Now I am sure I will have to fight for a refund. I WILL GET IT! STAY AWAY FROM THESE CROOKS. I will contact the insurance commissioner in ** and **.Review fromJames R
Date: 11/28/2023
1 starI want to share some feedback about my experience with Goosehead Insurance. On October 12th (13 days after closing) we received an automated email from Goosehead that our homeowners insurance policy was cancelled as of 11/26/23 basedon a home inspection.We immediately reachedout as we had not heard anything at this point.They responded, "No surprises here, these are the things that we spoke aboutplease let me know if you have an estimate on when you think you can get this completed". At this point we have nevertalked about this and were not planning to replaceour roof as our inspectionreport says 2 years and the weather is not ideal to replace a roof that has no history of damage, leaking, or any other structural issues.They responded, "Iknow it was a surprise and Im sorry for itbut DONT WORRYYoure covered and I will get us a solution one way or anotherI promise."On 11/6 we receiveda refund check in the mail and a notice that our policy was cancelled, at this point we had not heard since 10/12. I reached out again on 11/6 and the response was, "Yes- we are aware. It looks like 11/26. I will find you a solution prior to then."On 11/22 they reached out and shared, "Hey! I texted *****, Im on it and will reach out today! " I never received a text from anyone. At this point we are 3 days from cancellation with the Thanksgiving Holiday.They then emailed us later on 11/22 with the following, "Hope you guys are planning on having a great Holiday! Ive attached the only option that I have for you at this time for the Property. Currently your zip code is being blocked as of 10/1- blocked by every carrier I have to offer." The policy was over double our last policy, to which I responded and asked to hop on a call to discuss to which they never responded, instead they shared a contact at State Farm that shared another contact that we ended up calling and getting another quote from with no assistance or help from Goosehead.Review fromRhonda M
Date: 11/14/2023
1 starRhonda M
Date: 11/14/2023
WOW! Really feels like a bad break-up. While I was with Goosehead, all seemed fine. When my rates went up, I shopped around and ended up with another agent and company. Did all the paperwork and they were nowhere to be found nor did they answer my voicemails. What is prompting this review is that they NEVER cancelled my policies, per their responsibility! I found out due to being billed by my old companies and new companies. Even though Goosehead received the correct cancellation documents they were supposed to send to the companies, they did not. Absolutely ridiculous and immature. Never Again.
Goosehead Insurance Agency, LLC
Date: 11/16/2023
Hi ******, we are so sorry to hear that your experience with us wasnt better! Our goal is to always provide top-notch service and we hate to hear that we have missed that ***** We would welcome the opportunity to discuss your experience and see if theres a way we can make amends. Please email us at ******************************Review fromRoshawnda B
Date: 11/09/2023
1 starRoshawnda B
Date: 11/09/2023
0 STARS... First off, I do not even know why they assigned me an agent when I found the insurance on my own. The agent I had *********************** did absolutely nothing for me. I reached out to goosehead because my Homeowners policy increased from $2500 to $4700 without a claim. That has doubled. I reached out and the *** was pleasant and sent an email to my Agent *********************** who called back but I could not talk. Gave her a time to call back she did not. After 3 days of emailing and calling, I finally got her just for her to lie and say well ALL of the insurance companies premiums were around $4700 and the highest is $5700. This girl actually told me a lie. After checking with the insurance company I asked her about, I was quoted the same as im currently paying $2500 for low end and $3400 for high end. I believe she changed my insurance so she could get the commission. Agents can do that should be with permission but people are dirty. This is the only reason why my premiums went up with a claim and the agent said its for all insurance. People it pays or should I say SAVES to do away with agents and do what I been doing do it yourself. They will make u spend money to line their lying pockets.Goosehead Insurance Agency, LLC
Date: 11/16/2023
Hi *********, we take pride in our platform that gives you the ability to choose from a variety of carriers. We also know that every situation is unique and were sorry we were unable to provide a quote that met your needs. We would be happy to take another look at your next renewal.Review fromthomas L
Date: 11/08/2023
1 starthomas L
Date: 11/08/2023
The quote and premium that was given to me for the first yr was amazing! Then the second year is when it all went to **** in a handbasket. First they did not even notify me that there was a increase in my cost. When it came out of my account is when I found out. **** to **** with no claims. Just because I live in *****. They have lost me as a client.Goosehead Insurance Agency, LLC
Date: 11/16/2023
Hi ******, we take pride in our platform that gives you the ability to choose from a variety of carriers. We also know that every situation is unique and were sorry we were unable to provide a quote that met your needs. We would be happy to take another look at your next renewal.Review fromRebecca M
Date: 10/27/2023
1 starRebecca M
Date: 10/27/2023
Worse insurance company ever. I was told I had un registered vehicles in my yard and junk. They had pictures of my house before I bought it . ****************** Was one person I talked to .. very RUDE not helpful. I want to cancel my policy please buyer beware. Do not use Goosehead.Goosehead Insurance Agency, LLC
Date: 11/16/2023
Hello *******, we work hard to provide the highest level of service, so we are very sorry to hear that our team didnt meet your expectations. Please reach out at ****************************** to get in touch with our service team.Review fromKathy S
Date: 10/18/2023
1 starKathy S
Date: 10/18/2023
Their agents are terrible! They take NO responsibility for making errors. It's costing me more for auto insurance because my agent cancelled my previous policy on one date and didn't write new policy until the next day so I had a lapse in coverage for 24 hours.Goosehead Insurance Agency, LLC
Date: 11/16/2023
Hi *****, we are so sorry to hear that your experience with us wasnt better! Our goal is to always provide top-notch service and we hate to hear that we have missed that ***** We would welcome the opportunity to discuss your experience and see if theres a way we can make amends. Please email us at ******************************Review fromMark C
Date: 09/22/2023
1 starMark C
Date: 09/22/2023
Bought a new home and told title company I wanted to use my current insurance agent. Well sure enough when we get to closing Goosehead is trying to elbow it's way in to become my new agent. I refused and had title company draw up new closing papers. That didn't stop Goosehead. They went ahead and issued a new policy anyway. When I refused to pay it Goosehead sent me a cancellation notice for the policy I had with Progressive through my old agent. It took some time to unravel this mess. Like I have time to waste on this. Word to the wise don't go near these crooks.Goosehead Insurance Agency, LLC
Date: 11/16/2023
Hi ****, we are so sorry to hear that your experience with us wasnt better! Our goal is to always provide top-notch service and we hate to hear that we have missed that ***** We would welcome the opportunity to discuss your experience and see if theres a way we can make amends. Please email us at ******************************Review fromEryn M
Date: 09/15/2023
1 starEryn M
Date: 09/15/2023
I would give no stars if I could. My experience with Goosehead Insurance was not a pleasant one. I had an agent that was recommended to me and I was trying to get quotes for my homeowners and wind and hail insurance. The key word here is I was only looking for a quote so I could shop around. The agent decided, without my consent to write a policy in my name for both homeowners and wind and hail. This was a complete mess and made me go through hoops to get something cancelled that I never consented to in the first place. To me this is something that is ridiculous and I cant believe this is even allowed. I never signed any paperwork asking for a policy, nor did I say I would consent to the policy. I specifically asked for a quote. The agent was dishonest and I feel this should be addressed. Another thing is my policy doesnt expire until October 27th, why would I need a policy to start on September 29th? I really hope this is investigated and I dont think a third-party company should be allowed to sign someone up for a policy without their knowledge. Hopefully I am not charged something and this isnt continued beyond this date. If something is charged, I will be taking legal action.Goosehead Insurance Agency, LLC
Date: 11/16/2023
Hello ****, we work hard to provide the highest level of service, so we are very sorry to hear that our team didnt meet your expectations. Please reach out at ****************************** to get in touch with our service team.
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