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Business Profile

Burglar Alarm Systems

AMP Security, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for AMP Security, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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AMP Security, LLC has 2 locations, listed below.

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    Customer Review Ratings

    2.81/5 stars

    Average of 131 Customer Reviews

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    Review Details

    • Review fromL’Tanya B

      Date: 02/18/2024

      1 star

      L’Tanya B

      Date: 02/18/2024

      The worst company ever. My battery died and no one answered the phone when we called. Yet they were monitoring my system. I will never use this service again

      AMP Security, LLC

      Date: 02/19/2024

      L'*****, we appreciate your feedback and will look into this matter. Please contact us by phone at ************ or email at ****************************************** We ask that you reference this review and provide your contact information, so that we can easily locate your account and assist you quickly. We appreciate your business and want to help resolve any frustrations that you may have.
    • Review fromJeff B

      Date: 02/09/2024

      1 star

      Jeff B

      Date: 02/09/2024

      I used these guys for over 5 years. Had numerous issues with the system from time to time.They told me the system I had was being discontinued. They wanted to put in a newer model but I had to sign another 5 year contract. I notified them in December I was cancelling my service with them. They billed me again in January said cancellation required *********************************************** again. Now they just billed my bank account again for February. I have sent e-mails and called twice. They said Monday it would be refunded this week but so far nothing. In my book that is bad business and fraudulent billing. I plan to have my bank try and reverse the charge on my account. I wish I had a way to press charges against them. Dont waste your time and money with them. ****

      AMP Security, LLC

      Date: 02/19/2024

      ****, we appreciate your feedback and will look into this matter. Please contact us by phone at ************ or email at ****************************************** We ask that you reference this review and provide your contact information, so that we can easily locate your account and assist you quickly. We appreciate your business and want to help resolve any frustrations that you may have.
    • Review fromPaul L C

      Date: 02/08/2024

      1 star

      Paul L C

      Date: 02/08/2024

      They are not truthful and auto renew without permission. This charging another five years of payments.

      AMP Security, LLC

      Date: 02/19/2024

      ****, we appreciate your feedback and will look into this matter. Please contact us by phone at ************ or email at ****************************************** We ask that you reference this review and provide your contact information, so that we can easily locate your account and assist you quickly. We appreciate your business and want to help resolve any frustrations that you may have.
    • Review fromLinda S

      Date: 01/26/2024

      5 stars

      Linda S

      Date: 01/26/2024

      I was rather frustrated with not being able to make either of my monitoring apps work. I contacted the tech support and got Kel as my technician. He was very patient and responsive. He worked through the issue with my door lock and gave me information for the Customer Support for the other app. I really appreciated how helpful he was.

      AMP Security, LLC

      Date: 02/19/2024

      Hi *****, we would like to help alleviate any frustrations that you may be experiencing due to issues with your system. To quickly diagnose any issues with the equipment, please contact us either by phone at ************ or email us at ****************************************** Please reference this review and provide your contact information in the email, so that we can quickly look up your account.
    • Review fromHazel S

      Date: 01/18/2024

      1 star

      Hazel S

      Date: 01/18/2024

      The worst security system ever. They told me one thing then changed it on me. They got me to sign up for solar but never installed it. They never installed my camera. They never gave me the discount they promised and their fees keep going up.

      AMP Security, LLC

      Date: 02/19/2024

      *****, we appreciate your feedback and will look into this matter. Please contact us by phone at ************ or email at ****************************************** We ask that you reference this review and provide your contact information, so that we can easily locate your account and assist you quickly. We appreciate your business and want to help resolve any frustrations that you may have.
    • Review fromStacy B

      Date: 12/19/2023

      1 star

      Stacy B

      Date: 12/19/2023

      The absolute worst home security system I've ever had, and I've had Brinks and ADT. Their sales reps lie to you to get you to sign a contract. They do a bait and switch - show you one thing and have you sign another on their tablet. I was happy with ADT and their rep came to my house two days in a row trying to get me to sign up. What finally got me to sign up was she stated I would get a $5 a month reduction in my monthly bill for 5 years. That was a lie. It has gone up every year since I got the service. Their equipment isn't very good and their application isn't that great. When I first signed up, there was no monthly limit on uploads. After the first year, there was a limit and since I live on a busy street, I was maxing out my limit halfway through. So, I changed the calibration through the app to only show people walking on the sidewalk in front of my house; it doesn't even go to the street at all, yet it keeps capturing street traffic. The doorbell camera hasn't worked consistently since it was installed, and it has been replaced twice. I was told I could purchase a newer model - nevermind it was a newly installed system. Also, the outdoor cameras will stop working, making it hard to see what's happening when there is a trigger. It's not because of the internet because I don't have issues with other devices in the same location. And if I want to cancel my service, I have to pay over $1000! I'm already paying almost double what I was paying ADT for a subpar sevice. Avoid this company at all cost. There really shoudl be a class action lawsuit where people can get out of these ridiculous contracts. I wish I could give it a zero star rating.

      AMP Security, LLC

      Date: 12/27/2023

      Hello *****, we train our sales representative to be upfront and transparent before, during, and after the sale. Additionally, we conduct quality assurance phone surveys and provide copies of all signed agreements to our customers on the day of the sale. A 3-day right of recision is supplied as well. This timeframe gives a grace ******* which allows customers to review the paperwork they signed, contact us with any questions or concerns, and, if so desired, the ability to cancel with no penalty. If you would like to discuss this further, we ask that you contact us at ************ or at ****************************************** Please reference this review and provide your contact information, so that we can locate your account quickly and help resolve any frustrations that you may have.
    • Review fromKaren G

      Date: 12/19/2023

      1 star

      Karen G

      Date: 12/19/2023

      I signed up may 2020! Don't like that they can raise there rates anytime they want! I have had a broken door bell camera for a while! I had one of there representitives stop by my house to see how everything was working! Reset my pad for alarming system! Noticed that my door bell camera was not working! Said he would call in order to replace it, without any charge! Then set me up to talk to somebody about solar! When representitives came to talk to me about solar he said he would also replace it! I did not hear anything from dispatch about coming out and replacing it, so I called them and they said they would replace for free also, so they scheduled tech to come out! When tech came out he said door bell camera was broken, and he was not replacing it! Called who he said was his boss and they were going back and forth about who was going to pay for camera! I told tech I don't care who pays for it, I was promised a new door bell camera! Because I said that tech said I was rude! Started being really disrespectful and just being a jerk to me! Said I was a true ***** ! Because I wanted my door bell fixed! Never been treated worse by a tech representing amp smart! Talked to amp they would not replace because wind broke it! So I was lied to by amp ! 2 guys representing there company promised new one! So it is ok to lie to your customer and then be treated horrible by this company! So I have no working camera door ****. But they sure to expect me to pay monthly fees! This is terrible company!

      AMP Security, LLC

      Date: 12/27/2023

      *****, we appreciate your feedback and will look into this matter. Please contact us by phone at ************ or email at ****************************************** We ask that you reference this review and provide your contact information, so that we can easily locate your account and assist you quickly. We appreciate your business and want to help resolve any frustrations that you may have.
    • Review fromNancy W

      Date: 12/04/2023

      5 stars
      ****** at support was very helpful and patient. Thank you
    • Review fromJENNIFER B

      Date: 12/01/2023

      5 stars
      ****** was clear and helpful with my issue. Thank you!
    • Review fromMaria C

      Date: 11/27/2023

      5 stars
      ***** was a phenomenal service provider. I thank of her my disappointment with previous people I talked to with my issue and only ***** took the time to make sure I get what I wanted resolved! Great job *****

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