Reviews

Review Details

• Review fromJason B

  Date: 08/16/2023

  1 star

  Jason B

  Date: 08/16/2023

  They are great at selling you the products and taking your money. Delivering the contacts is a whole different story. Paid for express shipping. They said I ordered a different brand and they would reach out to the doctor for approval and then 4 business days later still nothing. When I called they said they tried but couldnt get a response. **************** was smug and made me feel like it was my fault they couldnt get ahold of the doctor. I ended up canceling my order because the customer service agent tried to take this complaint as a chance to upsell me for more money. Lousy service, lousy responses. I will just go to my eye doctor instead.
  

  1-800 Contacts, Inc.

  Date: 09/22/2023

  Hi *****, 

  We apologize for the frustration and inconvenience you experienced with getting your contacts ordered. Unfortunately at times verifying with doctors offices adds to the processing time. 

  We care a lot about our customer and do our best to ensure they are taken care of and happy. 

  Best, 

  Legal

• Review fromToni T

  Date: 08/11/2023

  1 star

  Toni T

  Date: 08/11/2023

  This is a terrible company I have been trying to get my contacts from them for over 2 months, I have spent over 2 hours trying to resolve the situation. I give up..don't use them!
  

  1-800 Contacts, Inc.

  Date: 09/22/2023

  Hi ****, 

  We deeply apologize for the frustration you experienced with your backordered lenses. We hope you were able to use the $75 refunded to get lenses that were in stock elsewhere. 

  Best, 

  Legal

• Review fromChristina G

  Date: 08/08/2023

  1 star

  Christina G

  Date: 08/08/2023

  Yeah they're scammers. When it comes to that express exam, they want you to take one foe every single brand you pick, and all you're doing is reading letters. I have had corrective lenses since 3rd grade and I've worn contacts for the last 15 years, so I know you don't need a new exam foe every different brand you pick. And I'm not paying an extra $20 to get dailies. Or to try a new brand. An optometrist doesn't make you do that. Its a complete waste of money. That express exam should cover ALL soft contacts made with the same materials. So if my normal brand is acuvue oasys, then I can wear ANY acuvue soft contacts. Nope. I have to pay an extra 20. Absolutely a scam. Just get your prescription renewed through the optometrist.
  

  1-800 Contacts, Inc.

  Date: 09/22/2023

  Hi *********, 

  We are sorry about the frustration you experienced trying to get a new prescription. Unfortunately, because contacts are a medical device you have to have a prescription for them, and that prescription is brand specific. We are not able to change the bran on the rx that was approved. You would need your eye care provider to approve a change in brand and contacts the same way. We offer the Express Exam as a way to conveniently get a prescription from the comfort of your home. 

  Again, we apologize for any frustration. Please don't hesitate to reach out if you have any other questions or concerns. 

  Best, 

  Legal

   

• Review fromMichelle P

  Date: 08/08/2023

  1 star

  Michelle P

  Date: 08/08/2023

  I took more than a month to get my refund on an order that I never got and it was returned to them. Terrible customer service!!!!!!!!! BEWARE!!!!
  

  1-800 Contacts, Inc.

  Date: 09/22/2023

  Hi ********, 

  We are truly sorry about the delay in getting your refund processed and sent to you. We truly do our best to make sure our customers are taken care of. 

  Best, 

  Legal

• Review fromJessica L

  Date: 08/07/2023

  1 star

  Jessica L

  Date: 08/07/2023

  DO NOT ORDER FROM THESE GUYS, FULL ON SCAM. I ordered from ******. They didn't indicate anywhere that they only charge you in USD, so it's way more expensive than anywhere else. When I saw the charge to my credit card, they wouldn't cancel the order. They sent me a **** shipping label, which doesn't work in ******. When I messaged them about it, they told me that they were aware that the **** shipping label wouldn't work (so ...... why did you send it to me). I had to pay to ship it back and they would refund me the shipping. Except they wouldn't refund my shipping on the same card I paid for. They mailed me a cheque in USD. Which I cannot deposit since I do not have a ******** account BECAUSE I AM NOT AMERICAN.
  

  1-800 Contacts, Inc.

  Date: 09/22/2023

  Hi *******, 

  We apologize for the frustration you've experienced placing your order and trying to get refunded for the cost of shipping. Unfortunately, we have no way to refund shipping for an out of pocket charge except through check. If you were unable to find a bank that could cash the check, the other option would be to add credit to your account. 

  Best, 

  Legal

• Review fromStacy S

  Date: 07/28/2023

  1 star

  Stacy S

  Date: 07/28/2023

  Ordered contacts in March 2023 and purposely did not apply my EyeMed benefits as I knew I would need new glasses at my eye exam in July 2023. Find out today at my Dr's ****** that my lenses were not eligible under my insurance. Got home and did some digging and discovered ***** Contacts applied my benefit anyways and never charged me for the contacts -- I never thought to double check my bank account at the time as there's never been an issue before. Real shady sh**.
  

  1-800 Contacts, Inc.

  Date: 09/22/2023

  Hi *****, 

  We are sorry to hear about the troubles with your order if benefits were applied when that isn't what you wanted. I was trying to look into your account and see what happened, but don't see benefits added to the order if I'm looking at the right place. Please reach out to customer support and they can help you resolve any issues and answer any questions you have. We truly care about our customers and want to make sure they are taken care of. 

  Best, 

  Legal

• Review fromMisty B

  Date: 07/21/2023

  1 star

  Misty B

  Date: 07/21/2023

  So scammy! Told me that I could get my contact lenses faster than the delay ****** had. This was the beginning of July. ****** told me early August at the latest, so I asked them to cancel and went through 1800contacts. Told me they would have them to me by the 21st. Heard nothing else after that. Well, today is the 21st and I at least wanted an update. The agent on the chat was rude and condescending about how my contacts are custom made, and it would take four to six weeks to make them and then quoted me SEPTEMBER 14th. That is more than eight weeks from when I made the initial order! If I had known that, I would have left my order with ******! They should have at least updated me. I cancelled and won't go through them again.
  

  1-800 Contacts, Inc.

  Date: 12/19/2023

  Hi *****, 

  We are sorry about the frustration and inconvenience you experienced with your custom contacts order. We do our best to make sure that our customers receive great service and get the help that they need. We hope that in the future you consider checking and seeing what our timeframe looks like in getting your contacts ordered. 

  Have a great day and a happy holidays!

  Best,

  Legal 

• Review fromPamela H

  Date: 07/15/2023

  1 star

  Pamela H

  Date: 07/15/2023

  I placed an order while my prescription was active, they sent a totally different color of contacts. Once I realized their mistake and tried to get them to replace the order, my prescription expired and they will not send the correct color. Yes, the solution would be get an exam and send them an updated prescription but I should not be forced to do so just to have them honor their mistake. Basically I paid them $120 for NOTHING! How can I get a refund?
  

  1-800 Contacts, Inc.

  Date: 09/15/2023

  Hi ******, 

  We apologize for the frustration you experienced trying to get the right contacts. Because contact lenses are a medical device, we do have to verify prescriptions and make sure they are up to date. Looking at the notes on your account, the replacement contacts were able to be shipped and should have been delivered to you. Please reach out to customer support if that is not the case and there are any issues with the shipment. 

  Best, 

  Legal

• Review fromNick M

  Date: 07/08/2023

  5 stars

  Nick M

  Date: 07/08/2023

  What can I say about this buisness? Well for starters they are absolutely AMAZING! These people with their 1 star reviews are people that do not know what they are talking about. I have ordered 2 boxes from them. One back In 2019, the other this year, 2023. Even with my high prescription and the delay due to the custom order of my lenses. ***** Contacts makes sure that their customers are happy. I spoke with them asking when my contacts would arrive at a rough estimate, the response was "we expect them no later then 8/18/23. About 2 days later I had a notification on my phone that told me my contacts have shipped and are now expected to arrive about a month early. I could not be happier with this buisness, they are truly the best and I promise you this now. I have no problem giving my money to this company, and I definitely have no problems with continuing my patronage to this company. I plan for many more years down the road to be using this company. To the company don't let the critics out there be y'alls demise. I said it once and I will say it again, you guys are truly AMAZING. Thank you **** contacts for all the great business I have received from you guys.
  

  1-800 Contacts, Inc.

  Date: 08/24/2023

  Hi!

  We really appreciate your five star review. We are so glad that you had such a good experience with customer support and that you got your ******************** so much faster than expected. It is great when people leave positive reviews! Thank you.
  Best,
  1-800 Legal

• Review fromHH W

  Date: 07/06/2023

  5 stars

  HH W

  Date: 07/06/2023

  I ordered a year's worth of contacts. When they arrived, I had a few of the previous year's remaining, so I put the box away and didn't think any more about it. About a month later I was ready for the new contacts. Whoa...something was not right - but was it my vision or the contact?!?! I had to find my reading glasses and strong light, but I realized I had a year's worth of the wrong contact. I went back to the computer (with my glasses) and realized the scan I made of my prescription was very poor quality and it could have been interpreted as a 4 instead of a 1. With a sinking stomach, I reached out to ***** Contacts through the chat feature. Much to my delight, they were very helpful and understanding. They realized it was, in fact, a 1. That was YESTERDAY morning and I got my replacement contacts this afternoon! With a return label to return the wrong ones. I can see clearly now! Great customer service!
  

  1-800 Contacts, Inc.

  Date: 08/24/2023

  Hi!

  We really appreciate your five star review. We are so glad that you had such a good experience with customer support and that you were able to get the right contacts to you. It is great when people leave positive reviews! Thank you.

  Best,
  1-800 Legal