Reviews

Review Details

• Review fromPatrina S

  Date: 02/21/2025

  1 star

  Patrina S

  Date: 02/21/2025

  I had ordered contacts from them - prescription had gotten changed - I called to exchange my box of 90 to the new prescription. They sent the new box - I called Nov2024 Dec2024 Jan2025 - never received the return label from them for 2 months I did my part of a customer- The call on Jan 2025 I told her I didnt want them taking money out of my account because they never received them because Ive been waiting for a return label - Feb17,2025 they send a email with a return label - and take $144.99 out of my account without even calling me and discussing this issue - that was on them in the first place - so the check I sent out for a bill had bounced because of them taking money out of my account without even not even being told by them !!! Check bounced - late payment not I owe bank money because of this customer service I received from their customer service- - Manager said he was putting the money back into my account because it was their fault- he NEVER put my money back in- Then offers a $50.00 off my next order - Do Not deal with this place - $50.00 isnt going to cover bank coverage and bill for my check bouncing - Do not give them your bank information- they take your money when they want !!!!!
  

  1-800 Contacts, Inc.

  Date: 03/04/2025

  Hi *******,

  Thanks for reaching out! **************** is our top priority, so we want to make sure we make this right. Because we hadn't received the returned lenses, we charged you for them, per our return policy. We understand you didn't receive the prepaid return label, and have since issued a refund for those contacts. We want you to know we have full confidence you'll send the contacts back to us. If you have further questions, please give us a call at ************.

  Thanks,

  1-800Contacts Legal Team

• Review fromMartha C

  Date: 02/18/2025

  1 star

  Martha C

  Date: 02/18/2025

  absolutely terrible service. My name is ****** ******. I had talked to 3 different people AND 2 supervisors all of them absolutely lied to me and CHARGED ME $320 worth of contacts when i was only supposed to be charged $97. Look up my account and you will see that aswell. Wish i had the dang names but i do remember ***** and ****. They really dont know what there doing and are scams. So unprofessional.
  

  1-800 Contacts, Inc.

  Date: 02/19/2025

  Hi ******,

  Thanks for reaching out! **************** is our top priority, so we will do everything we can to fix this. We see that there were two orders placed on your account, which have both been deleted. We will be sending you a box of contacts at no cost to you because of the inconvenience. Once we have that finished ExpressExam, we'll send those contacts your way. If you have any further questions, please give us a call at ************. 

  Thanks,

  1-800 Contacts Legal Team

• Review fromShoih B

  Date: 01/31/2025

  1 star

  Shoih B

  Date: 01/31/2025

  Absolute scam and waste of time.They spent 20 minutes telling me they would price match but after giving me 4 other websites with much better verified prices they found for me, they still refused to price match to them. They also claimed they couldn't verify my prescription, which is less than 2 weeks old.
  

  1-800 Contacts, Inc.

  Date: 02/12/2025

  Hi Shoih,

  Thanks for reaching out! We're so sorry for the confusion concerning our price match policy. We are happy to match any of our US competitors cart for cart, including their shipping and processing fees. We are also happy to check with your doctor to verify your prescription for your next order! If you have any questions, please give our customer service team a call at ************.

  Thanks,

  1-800 Contacts Legal Team

• Review fromSofia L

  Date: 12/30/2024

  1 star

  Sofia L

  Date: 12/30/2024

  Extremely frustrated with 1800 Contacts. I submitted my order and uploaded my correct prescription that I received from my doctor. After 1800 Contacts "verified" the prescription and sent the contacts, I received lenses in the wrong prescription. They corrected the error and sent me the correct lenses in a timely manner, but they are charging me for the incorrect lenses sent to me by their mistake. There was no communication or follow up around me sending back the initial contact lenses. **************** was extremely unhelpful and kept passing me off to multiple different people. The company is trying to charge me for an "exchange", when they are the ones who sent me the incorrect prescription because they read the prescription wrong.
  

  1-800 Contacts, Inc.

  Date: 01/02/2025

  Hi Sofia,

  Thank you for reaching out! We strive to make buying contacts a simple and exception experience, and would love to make this right with you. I have looked at your account, and let our team know not to charge you for the incorrect lenses. You won't be charged for both orders, only for the correct contacts we sent to you. If you have further questions or concerns, please give us a call at ************. 

  Thanks,

  1-800 Contacts

• Review fromAmanda T

  Date: 12/14/2024

  1 star

  Amanda T

  Date: 12/14/2024

  I've had an incredibly frustrating experience with this company. My original order was for daily contacts, but due to an error on my optometrists prescription, I needed to send in the correct one. Despite promptly submitting the updated prescription and clearly stating over both email and phone that I wanted daily contacts, I was still sent biweekly lenses.Ive had to explain the situation multiple times to different representatives, and changes to my order were made without my approval. I was charged more than my original order, and the resolution offereda discount on a future orderfeels inadequate given the repeated mistakes and lack of accountability.This entire process has been unnecessarily stressful, and I now regret using this service. At this point, Im seeking a full refund and will not be ordering from this company again.
  

  1-800 Contacts, Inc.

  Date: 12/17/2024

  Hi ******,

  Thanks for reaching out! I'm so sorry to hear about the confusion with your order. I see we are sending you the correct lenses in exchange for those bi-weekly contacts. The tracking information says those were delivered yesterday, and included that return label for the first order. Because of the confusion, I have submitted a refund for the difference in your two orders. If you have further questions or concerns, please reach out to us at ************.

  Thanks,

  1-800Contacts

• Review fromCreighton W

  Date: 12/04/2024

  1 star

  Creighton W

  Date: 12/04/2024

  Absolutely horrible customer service, shipping procedures and ordering processes are a joke. Paid extra money to have contacts shipped within one business day and we are now on day 6 of no lenses. Have been told, in writing, the original shipment and replacement shipment were made and just got off of the phone to find out that was not the case. Now we are looking at, at least 2-3 more days before my shipment arrives and now the shipment needs a signature because 1-800 Contacts messed up. Have to wait for up to 10 days to receive a refund on my expedited shipping costs. Customer service rep stated, we refunded your shipping costs, you’ll just have to wait for them to come in, and you’ll have to figure out how to sign for them since that is our policy for replacing lost shipments. Make it harder on the customer for their error. It would have been cheaper and my lenses would have arrived already had I opted to use the free shipping and wait the 3-5 business days to receive my lenses.
  

  1-800 Contacts, Inc.

  Date: 12/05/2024

  Hi *********,

  Thanks for reaching out. We are so sorry to hear about your experience ordering your contacts with us. We have submitted a full refund for those lenses, as a one time courtesy, because of this experience. We have your replacement order ready to go, and it will ship out today. We'll be sure to email you with tracking information, so you'll know when to expect it. If you have further questions, please feel free to reach out to us at ************.

  Thanks,

  1-800 Contacts

• Review fromElizabeth T

  Date: 11/27/2024

  2 stars
  Ive used 1800 contacts in the past and didnt have issues, but this time around, I am beyond frustrated. I order 2 boxes on Monday and paid for overnight shipping. The delivery address was old (although my last delivery was to my current address) and it wasnt able to be delivered the following day on Tuesday. I spoke to the costumer service chat Tuesday and explained the situation. We changed the delivery to my current address and they said it had been updated in the system. *** updated that I was be receiving my contacts today, on Wednesday. I get an email around 7:30pm tonight that my contacts were again unable to be delivered and when I checked why, they DID NOT change my delivery address and it AGAIN went to my old one. It being the day before a holiday, I now have to wait DAYS until I receive my order. I am fully out of contacts and need them in order to do every day tasks and is stated on my license to drive that I must have them in. I am SO FRUSTRATED. I am being refunded the $20 shipping fee, but I genuinely feel as if this isnt a fair enough compensation.

• Review fromTheresa B

  Date: 11/14/2024

  5 stars
  Usually, I come on here with a complaint. However, I have consistently had such a good experience with 1 800 CONTACTS that I felt compelled to give them a shout out! I order for myself and a few family members. Ninety nine percent of the time the customer service **** are super friendly, patient, honest, and helpful. I find them very accommodating. I am particularly appreciative of this good service because it is getting harder and harder to find companies that do not have ******* customer service. Whenever I have had to replace a torn or defective contact lens, they send a replacement without any questions asked. As far as the quality of the contact lenses, there has only been a few that Ive had to replace. I get emails all the time with free shipping, so Im always able to use that. They cost compare with ******* while were on the phone, and if ******** are cheaper, they match that. Finally, I would like to mention the hold music. I told the representative I was speaking with today that it is absolutely genius. Lol. Nobody wants to be on hold, so why not make it as entertaining as possible? Theres a mild mannered gentleman introducing each track with a funny commentary. There used to be trivia about ****. Its just wholesome and funny and silly and I really appreciate it. My hope is that 1 800 CONTACTS continues to provide really good service and continues to hire competent friendly representatives!

• Review fromFrank T

  Date: 11/11/2024

  5 stars

  Frank T

  Date: 11/11/2024

  I just received my contacts. They work so good. And they were delivered in no time. I'm so happy, thank you 1800contacts I'm am so grateful
  

  1-800 Contacts, Inc.

  Date: 11/12/2024

  
  Hi *****,

  Thanks for reaching out! We strive to make buying contacts a simple and exceptional experience for our customers, and are so glad you've had good experiences with us! If you have any questions, please give us a call at ************, and our customer service team will help take care of you.

  Thanks,

  1-800 Contacts

• Review fromBecky G

  Date: 10/30/2024

  5 stars
  Here’s an updated review:
  “I recently had an exceptional experience with 1-800 Contacts, thanks to Jamie Kanter. Jamie was incredibly nice and extremely helpful throughout our interaction. She spent a great deal of time patiently assisting me with some issues, going above and beyond to make sure everything was resolved. Her kindness and dedication truly stood out, and I believe she deserves recognition as an outstanding employee. Because of this wonderful customer service, 1-800 Contacts will always be my number one choice for contact lenses. I highly recommend them to anyone in need of contacts!”