Reviews

Review Details

• Review fromBrooke J

  Date: 10/24/2024

  1 star
  I specifically chose to go with 1-800 Contacts because of their strong advertisement of customer service and their return policy. I have been wearing contacts for nearly 20 years, and I will preface that I did not know your contact prescription was brand specific. When I saw my optometrist, I felt forced into a specific brand and although I was willing to keep an open mind, I didn’t end up liking them. I ordered (or rather tried to order) a different brand of contacts than what was listed on my prescription. Again, I will take ownership of not knowing that couldn’t be done. 1-800 Contacts contacted my optometrist because of the different brand listed on the prescription, not a big deal. What is a big deal to me is that without my consent, 1-800 Contacts switched my order to the prescribed brand, charged my credit card and used my insurance benefits towards a brand of contacts I did not want. By the time I realized what happened, the order was already shipped (mind you, 2 hours AFTER I got off the phone with customer service, I got the ‘your order has shipped’ email), meaning there was nothing I could do and am now stuck waiting for them to be delivered so I can return them. I find it incredibly uncomfortable that instead of just canceling the order or confirming with me that it was okay to place that order, they just went ahead and charged me for it. This entire situation could have been avoided had they not felt entitled to make a health decision for me. This would not be acceptable for any other item you want to buy and they are hiding behind a regulation to justify bad business tactics. At the heart of it, this is a predatory practice that is completely unethical and the company is certainly aware of it considering it has happened to other people and I would highly recommend everyone thinks twice before giving this company their business.
  
  
  
  
  

• Review fromEdith M

  Date: 10/21/2024

  5 stars

  Edith M

  Date: 10/21/2024

  I have been ordering my contacts from ***** contacts for years now. They make it very easy to order, and send reminders when the prescription is running out. But the most important thing is..they truly care for their customers. They are always available, and accept returns when you can no longer use the prescription lenses you have on hand.I only wish I could give more than 5 stars.**** *.
  

  1-800 Contacts, Inc.

  Date: 10/22/2024

  Hi ****,

  Thanks for reaching out! We strive to make buying contacts a simple and exceptional experience for our customers, and are so glad you've had good experiences with us! If you have any questions, please give us a call at ************, and our customer service team will help take care of you.

  Thanks, 

  1-800 Contacts

• Review fromLola A

  Date: 10/12/2024

  5 stars

  Lola A

  Date: 10/12/2024

  ***** Contacts customer service is next to none! Thank you, ***** Contacts for your service, professionalism and integrity!!!
  

  1-800 Contacts, Inc.

  Date: 10/14/2024

  Thanks, Lola! We strive to make buying your contacts a simple and exceptional experience. We hope you have a great day!

  Sincerely,

  1-800 Contacts

• Review fromGary F

  Date: 09/25/2024

  2 stars

  Gary F

  Date: 09/25/2024

  I am Having a really hard time getting a full refund due for 3 boxes of lenses I returned. Everything is in writing . I was told in writing several times that the full refund was processed. I received a partial refund, but its been over 3 weeks and still no full refund promised to me in writing. I am thankful the policy accepts lenses that need to be returned, however. because I developed a bad eye infection from the lenses and could not wear them any longer. I believe the 800 operators are trying to help but it sounds to me like they feel they are limited by computer system malfunctions. I admit I notified 1 800 contacts in writing that my daughter thinks the three stooges are running the company, but that I told her that wasnt true. It isnt true, right?
  

  1-800 Contacts, Inc.

  Date: 09/26/2024

  Hi ****,

  We appreciate you letting us know your concern. I looked at your account, and see that the remainder of the refund has been reissued. You can expect to see it in 3-10 business days back on your account. We're so glad you know about our Gajillion Percent Promise! All of the contacts you buy from us are 100% refundable, replaceable and exchangeable down to the last lens, even if the box is open. If you have any other questions, please feel free to reach out to our customer service department at ************. 

  Thanks,

  1-800 Contacts

• Review fromVee V

  Date: 09/23/2024

  2 stars

  Vee V

  Date: 09/23/2024

  Normally, I like this company for my contacts. However, their "return unused contacts" is frankly a lie. After I sent in my contacts, they dragged me around for months, telling me that "the refund needs to be processed" and that it would take X amount of days. It's been well over those amount of days. It's been MONTHS. I've ghosted at this rate. If you do not want to refund customers for unusable ********************, don't advertise such things.
  

  1-800 Contacts, Inc.

  Date: 09/24/2024

  Hi Vee,

  We appreciate you reaching out with your concern. I see that we have a check ready to send to you, but would like to confirm your address before we send it. If you can please give us a call at ************, to confirm that address, we'll get that refund check on it's way to you! 

  Thanks,

  1-800 Contacts

• Review fromSarah E

  Date: 09/15/2024

  1 star

  Sarah E

  Date: 09/15/2024

  I went to reorder my contacts, and they have all of my information, including my health insurance, and yet they insisted that they needed review and ensure that I had a current prescription. Well, no I don't. Because when I called to make my appointment in the early part of this year, the next availability was in november. So yeah, the prescription is obsolete, but they're refusing to fill it. Am I just supposed to not see while i'm waiting to get in to see the doctor? Am I supposed to reuse my contacts to the point where it's unhealthy for my eyes? Like I don't understand.... Okay, guys. It's official, they want us to get eye infections because that's inconvenient for them to fill a prescription that's over a year old, even though it's still my valid prescription that I continue to wear AND I could purchase myself a pair of eyeglasses with lenses without a "valid" prescription. I've literally jumped through less hoops to renew birth control using wisp. How messed up is that? I will definitely never use them again and they can absolutely delete all of my information and they'd better. I've never been scolded by a representative before, which is really a new low for them as well, considering they wouldn't even do what I was paying for. They just said, okay. We'll cancel your order and I'm like....******* you just don't want to do what i'm paying you to do? Like I can just order them from my ophthalmology office. I just thought that you guys were supposed to be more convenient, but I guess not.... Rude unprofessional and can't do the job they're being paid for. I will never use them again.
  

  1-800 Contacts, Inc.

  Date: 09/16/2024

  Hi *****,

  I'm sorry for the confusion with your order. Because contacts are considered medical devices, we are required by law to have a valid prescription on file or reach out to your eye care provider. Because your contact lens prescription is expired, we aren't able to fill the order. However, we do offer the ExpressExam! This will renew your prescription with valid eye doctors, and is only $20.00. If you'd like to take the ExpressExam and replace your order, please give our customer service line a call at ************. We hope you have a nice day!

  Sincerely,

  1-800Contacts

• Review fromJohn P

  Date: 09/15/2024

  1 star

  John P

  Date: 09/15/2024

  I would give 0 stars if possible, I ordered my contacts on 8/31, noticed they had not shipped yet on 9/4 so I talked to live chat (took screenshots) of them confirming they would ship that day! To my suprise, on 9/9 I noticed they still did not ship, so I talked to customer service again they confirmed they were ready but needed to charge me a 2nd time because they released my original authorization causing my $ to get froze for 10 days! I explained to the lady I talked to that I would not get paid again till Friday, she also stated I needed to hurry because the system might delete my order and all I needed to do was pay again! They called me looking for a 2nd payment Wednesday and Thursday which I restated Id get paid again Friday! Sure enough they called Friday and I explained to the lady I was very skeptical about paying again but she reassured me they would ship immediately and Id have them by Monday! I asked 5/6 times there is no way this situation happens again where my money gets frozen for 10 days again (this is all recorded) again she reassured me now everything is good and verified! I paid and then the next day I receive an email my prescription is expired! And now Im waiting again 10 days to receive money they charged me twice for not to mention waited over 2 weeks and was fed ******** lies just so they could make a sale??? I am beyond disappointed i honestly feel like I got scammed! I dont know how its legal to do this to people, this is hundreds of dollars theyll tie up and then just tell u its the computer system there is nothing they can do! Then theyll try to state its my bank thats making me wait! NO ITS YOUR EMPLOYEES LYING FOR WHAT? To close a sale????
  

  1-800 Contacts, Inc.

  Date: 09/16/2024

  Hi ****,

  Thanks for expressing your concern with us. Our goal is to make buying contacts a simple and affordable experience. I see that your recent order is waiting for a completed ExpressExam. Because the order was placed without a valid prescription on file, we attached an ExpressExam - our exam that renews your current prescription - to the order. Once we have that ExpressExam finished, your contacts will be on their way. I've made sure your order has our next business day delivery at no additional cost to you, but I'm happy to ensure that the $20 for the exam is refunded, because of your experience. If you'd like to move forward with the Exam, please give us a call at ************, and we'll make sure you're taken care of. 

  We hope you have a good rest of your day.

  1-800Contacts

• Review fromMinna C

  Date: 09/13/2024

  1 star

  Minna C

  Date: 09/13/2024

  If you are getting a rebate for contacts, do not use 1800 contacts as their rebate cards expire 6 months after issuance, which is highly unusual for the industry and not competitive.
  

  1-800 Contacts, Inc.

  Date: 09/26/2024

  Hi Minna,

  Thanks for reaching out! I'm sorry for the confusion with your prepaid **** gift card. We work with a third party that issues those **** gift cards, and their policy is an expiration 6 months after issuing the gift card. If you were unable to use your gift card, please reach out to our customer service department at ************, and we'll do what we can to make this right. 

  Sincerely,

  1-800 Contacts

• Review fromMJ G.

  Date: 08/27/2024

  5 stars

  MJ G.

  Date: 08/27/2024

  IF YOU ORDER CONTACTS AND DELETE THE ORDER - 1 800 CONTACTS WILL CHARGE YOU FOR THE DELETED ORDER - THE MONEY COMES RIGHT OUT OF YOUR CHECKING ACCOUNT ONCE AN ORDER IS PLACED. I WAS CHARGED FOR A DELETED ORDER.I WOULD THINK TWICE ABOUT PLACING AN ONLINE ORDER ON 1 800 CONTACTS.
  

  1-800 Contacts, Inc.

  Date: 08/28/2024

  Hi MJ,

  Thanks for reaching out! I'm sorry for the confusion with your deleted order. We don't charge your card until the order has shipped. If the order was deleted, that pending authorization will drop from your card. It may take your bank 3-10 business days for this to happen, but you'll see that pending authorization drop soon. If you have any questions, please feel free to reach out to us at ************. We're available 24/7. Have a great day!

  1-800 Contacts

• Review fromAndrew S

  Date: 08/05/2024

  1 star

  Andrew S

  Date: 08/05/2024

  They promote sales in bad faith and blatantly deceive customers with no disclaimer anywhere.They offer a 25% discount on a first-time order as a new customer. Throughout the entire selection and purchasing process, they show the selected box of contacts as discounted price of $80.99 per box (discounted down from $107.99 per box). Even at the checkout process a photo STILL shows the cost of that box to be $80.00 per box. At 2 boxes, my total should be $161.98 minus the $150 from my insurance discount to equal $11.98. The actual total is $49.48!!!I was SHOCKED. I had to call them to understand why. The lady took me through the ringer, refusing to answer my basic question until 7 minutes into the phone call. The 25% discount comes off AFTER insurance. So, instead of saving $54 on 2 boxes, I only saved $16.50!!! Horrendous business practice, especially since there is no disclaimer. The cherry on top is that the customer support agent seemed to know exactly why I was calling from the beginning, signifying to me that this is a very well-known issue that they refuse to remedy. I cannot, in good conscience, do business with a company that appears to be operating with an intentionally deceiving business practice such as this.
  

  1-800 Contacts, Inc.

  Date: 08/06/2024

  Hi ******,

  Thanks for reaching out! I'm sorry for the confusion with your order. When insurance is used, we're unable to apply any additional discounts. This is asked of us by the insurance companies we work with. I wasn't able to find an order placed, but if you'd like to order your contacts with the 25% discount, or your insurance benefit, please reach out to us at ************. We'd be happy to get you your contacts, and back them with our gajillion percent promise! That means, all of your contacts are refundable, replacible and exchangible. Down to the last lens, even if the box is open. We hope you have a great ********************!

  Sincerely,

  1-800 Contacts

  

  1-800 Contacts, Inc.

  Date: 08/06/2024

  Hi ******,

  Thanks for reaching out! I'm sorry for the confusion with your order. When insurance is used, we're unable to apply any additional discounts. This is asked of us by the insurance companies we work with. I wasn't able to find an order placed, but if you'd like to order your contacts with the 25% discount, or your insurance benefit, please reach out to us at ************. We'd be happy to get you your contacts, and back them with our gajillion percent promise! That means, all of your contacts are refundable, replacible and exchangible. Down to the last lens, even if the box is open. We hope you have a great ********************!

  Sincerely,

  1-800 Contacts