Reviews

Review Details

• Review fromDanielle H

  Date: 07/29/2024

  5 stars

  Danielle H

  Date: 07/29/2024

  I absolutely love 1-800-contacts! I couldn't be happier with every part of ordering. My contacts are always in stock, shipping options/speed is awesome and reordering is really easy and fast. I have to order from some other place to use my insurance benefits for the year and I hate having to deal with them. The prices are higher and the service is terrible which I think make me appreciate how great 1800contacts is even more. I won't order anywhere else.
  

  1-800 Contacts, Inc.

  Date: 07/30/2024

  Hi ********,

  Thank you for reaching out! We are so glad you've had great experiences ordering your contacts with us. We strive to make ordering contacts a simple and exceptional experience. If you have any other contact needs, please reach out to us at ************. Thanks ********, have a great day!

  Sincerely,

  1-800 Contacts

• Review fromJosh G

  Date: 07/23/2024

  5 stars

  Josh G

  Date: 07/23/2024

  I am a new contacts wearer, I was given contacts from my optometrist but they never gave me a prescription so I called ***** contacts and:1. Someone picked up on the first or second ring. No phone tree or transfers required 2. The lady I spoke to clear and easy to understand 3. She was very helpful and said that she would actually call my doctors office and get the information for me. She also applied a first time buyer 30% discount and let me know if a mail in rebate I was eligible for. 4. They placed the order and called back to confirm the order had been placed 5. I was sent tracking the same day
  

  1-800 Contacts, Inc.

  Date: 07/25/2024

  Hi ******,

  Thank you for 5 stars! We are very proud of our customer service team, and strive to make buying contacts a simple and exceptional experience. Don't forget about our gajillion percent promise. All of the contacts you purchase with us are 100% refundable, replaceable and exchangeable down to the last lens, even if the box is open. If there's anything else we can do to help, please give us a call at ************, and our customer service experts will be happy to help you!

  1-800 Contacts

• Review fromLm K

  Date: 07/03/2024

  1 star

  Lm K

  Date: 07/03/2024

  7/3/24 @ 1:54pm - Just got an 800 call. Didn't recognize the number so Googled it. It is 1 800-Contacts, so I answer. They asked for me by name and the voice sounded like it was coming through via filter, so I asked who they were. I was so stunned I've forgotten his name, but I did interrupt him and told him that when/if I need more products I will be the one to call them and to take my number off their list to cold call. I have been ordering from this company for MANY years and never had an issue. But this is just too much. Seriously considering changing services now.
  

  1-800 Contacts, Inc.

  Date: 09/26/2024

  Hi *****,

  Thanks for sharing your concern. I'm so sorry for the confusion on our part. We've added a note to your account, so you won't receive any more cold calls from us. If you have any questions or concerns, please feel free to call our customer service line at ************. 

  Thanks,

  1-800 Contacts

• Review fromLillian D

  Date: 06/24/2024

  2 stars

  Lillian D

  Date: 06/24/2024

  Great contacts and got them for a good deal, BUT- they charged me the full amount twice on the day I ordered causing me to overdraft, as contacts are very expensive! I assumed it was a mistake, and called my bank to see if it was on their end. My bank confirmed that the full amount had been charged and removed from my account twice on May 31st, and that I should call 1800 Contacts to get it fixed. I emailed 1800 Contacts twice to inquire on the charge, and they told me it was probably their hold charge and to wait until the 10th of June (a certain number of business days after the order) and to recheck and then contact them again if it was still there. I recently rechecked my bank account, and they did return the second charge, fixing the problem, but they didn't do it until the 12th.I thought I knew about hold charges...but had no clue companies can fully charge you twice and then return it to your account almost two weeks later. Seems very unfair to peoppe who can barely afford contacts in the first place.
  

  1-800 Contacts, Inc.

  Date: 09/26/2024

  Hi *******,

  Thanks for reaching out! We're so sorry for the confusion. I've made note on your account, so next time you call in to order contacts, we'll give you free next business day shipping. That way, your contacts can get to you as quick as possible at no expense to you. I also wanted to let you know about our Gajillion Percent Promise. This covers all contacts you purchase from us. They are 100% refundable, replaceable and exchangeable down to the last lens, even if the box is open.  If you have any questions or concerns, please feel free to give us a call at ************. 

  Sincerely,

  1-800 Contacts

• Review fromNate S

  Date: 06/08/2024

  1 star

  Nate S

  Date: 06/08/2024

  Website states they have a price match guarantee yet that is not true. I submitted a legit checkout cart from a competitor that was over $200 cheaper that ***** and they said no. No real explanation. False advertising. I ordered through he other website, saved $200
  

  1-800 Contacts, Inc.

  Date: 09/26/2024

  Hi ******, 

  Thanks for letting us know of your concern. We price match cart for cart our US competitor's pricing. This includes any hidden fees or shipping charges. We are also the only company on the market that guarantees your contacts. with our Gajillion Percent Promise, all of your contacts are refundable, replaceable and exchangeable down to the last lens, even if the box is open. If you have any questions, please reach out to our customer department at ************. 

  Thanks,

  1-800 Contacts

• Review fromOscar R

  Date: 05/31/2024

  3 stars
  Im giving 1800-contact a 3 star review because they do not honor the shipping deadlines set for their company. They will apologize for the inconvenience but refuse to refund the shipping cost. This has happened twice and will not order from them again. I know it wont matter if one person leaves but to me its the principality of the matter of doing what you say when you say it.

• Review fromCindy G

  Date: 05/28/2024

  1 star

  Cindy G

  Date: 05/28/2024

  They told me they were going to issue me a refund because I hadn't received my contacts and I still haven't received my refund and that was almost a week ago zero Stars
  

  1-800 Contacts, Inc.

  Date: 05/30/2024

  Hi *****,Thank you for taking the time to let us know about your concern about a refund. After checking your customer account, we can confirm that we submitted a refund on May 28. Refunds do take 3-10 business days to appear in your account. If you don't see the refund by June 11, please reach out to us via phone **************.Best,1-800 Contacts

• Review fromAngela F

  Date: 05/21/2024

  1 star

  Angela F

  Date: 05/21/2024

  If I could give this place a zero I would. The customer service is terrible I told them I had my prescription and they were completely rude and ugly. DO NOT do business with them. I will stick with ****** thank you.
  

  1-800 Contacts, Inc.

  Date: 05/24/2024

  Hi ******,We are very sorry to hear that you had a bad experience. **************** is our top priority and your feedback is invaluable to us as we continuously strive to provide excellent service to all our customers. We would like to invite you to reach out to us directly at ************** so that we can discuss your concerns further and work towards a resolution that meets your expectations.Best,1-800 Contacts

• Review fromAlex L

  Date: 04/23/2024

  5 stars

  Alex L

  Date: 04/23/2024

  Had an issue with my contacts, and when I called ******* made it so quick and easy! She is amazing!! I had a great customer service experience while getting my contacts replaced and would highly recommend this company!!
  

  1-800 Contacts, Inc.

  Date: 04/30/2024

  Hi ****,

  Thank you very much for the 5-star review. We appreciate you taking the time to let us know about your great experience and look forward to helping with all of your contact lens needs in the future.
  
  Best,
  
  1-800 Contacts 

• Review fromElvia S

  Date: 04/17/2024

  2 stars

  Elvia S

  Date: 04/17/2024

  I ordered my contacts on 4/8/24, then it was deleted and I never received a notice as to why it was deleted. When I call the same day I ordered them I spoke with a gentlemen who stated that I should have received a call explaining that the price first quoted was not the correct pricing information due to my prescription which made it a special order so I had to pay more to order them. So I placed the order again with him over the phone, I just recently on 4/17/24 received an email that my contacts are in stock, so I went to the app and looked up the status and found that it was still verifying my script that I have uploaded back on 4/8/24, So I called again today and spoke with ****** this time and she told me that the contacts are in backorder and that as soon as they get them they will ship it out to me, she quoted 3-4 weeks as of today. Seems like they don't know what they are doing or what to say, but they are quick to charge your account. Also she stated that they are working on the bugs in the app because they do not coordinate with what they have in their system. Once I get these contacts I will not order again from them. Believe I will also right a review about them in ****** too.
  

  1-800 Contacts, Inc.

  Date: 04/30/2024

  Hi *****,

  We're very sorry for all the miscommunication you've received. **************** is our top priority, and that's not the experience we want you to have. We authorize the payment at the time of the order but do not charge you until the order has shipped. Unfortunately, lenses are occasionally back-ordered by the manufacturer, and it takes time to come in before we can ship them to you.
  
  We're happy to look into this further to confirm your order is all set. Please give us a call at ************, and any agent will be happy to help! We're here 24/7 and look forward to hearing from you!

  Best,

  1-800 Contacts