Reviews

Review Details

• Review fromDebrah H

  Date: 04/16/2024

  1 star

  Debrah H

  Date: 04/16/2024

  Horrible. Never use. I placed an order for my first time. I paid with my HSA card. I immediately canceled it because my prescription was wrong. Its been 20 days and the charge is still on my card. I have contacted them, emailed, and chatted with them. Chat will only tell me that it will be refunded within 24 hours. 20 days ago.
  

  1-800 Contacts, Inc.

  Date: 04/30/2024

  ******,

  We're so sorry for the frustration with your order; that's not the experience we want you to have with us! We only charge your card once the order has shipped. What you're seeing is a pending authorization. Once the order is canceled, that pending authorization is dropped on our end, but it can take 3-10 business days for your bank to drop that on your end. If you still see the charge, please call us at **************, and any agent will be happy to make a conference call with you and your bank to resolve that for you!

  Best,

  1-800 Contacts

• Review fromJoe D

  Date: 04/11/2024

  1 star

  Joe D

  Date: 04/11/2024

  Cant ship on time. Useless. Customer service is deplorable. Avoid these clowns!
  

  1-800 Contacts, Inc.

  Date: 04/30/2024

  Hi ***,

  We're very sorry to hear this. **************** is our top priority! We're more than happy to look into this and provide you more detail. Feel free to give us a call at **************, and any agent will be glad to assist.

  Best,

  1-800 Contacts

• Review fromJeremy S

  Date: 04/03/2024

  1 star

  Jeremy S

  Date: 04/03/2024

  I have been a customer of **************************** for about 10 years. Up until now, I had no problems with their competitive pricing and 100% price match guarantee as advertised on their website. However, their 100% is not 100%. They have "5 exceptions" listed. I understand most of the exception except one. This is the one excluding search engine prices. Most online shopper now use search engines such as ****** to find competitive prices. So this excludes a lot of customers. I also feel this is a form of false advertising when they advertise 100% price match guarantee with this exception.
  

  1-800 Contacts, Inc.

  Date: 04/22/2024

  Hello ******,
  
  We're very sorry for any confusion or frustration with our price match policy; that's not the experience we'd like you to have, especially after so many years of loyalty! Our price match terms and conditions are on our website - *****************************************************************;
  
  We're unable to use ****** pricing because the prices offered through ****** are to bring in new customers. If you order from another website at that ****** price, the next time you order from them, it will revert to their regular price and not allow you to get that discount again. Unfortunately, we're unable to match new customer pricing; it does have to be the regular price offered to all customers.
  
  If you decide to order using the competitor's one-time discount, we understand, and we hope that you'll keep us in mind on your next order when the price reverts to their regular cost (again, we're happy to beat that by $1!). What sets us apart from all other companies is that our 100% guarantee backs your lenses, so you're never out the money or stuck with lenses you can't use! 
  
  We look forward to helping you with all of your vision needs!

• Review fromWendi M

  Date: 04/02/2024

  1 star
  Very shady and unethical. Charged my card then prevented me from accessing my account, manipulative sales tactics, similar to those in other reviews, hostile and very sketchy. Theft of information,discriminatory behavior, ******, ****** I have had to overhaul my banking because they essentially committed fraud. Be wary.

• Review fromViola H

  Date: 03/29/2024

  1 star

  Viola H

  Date: 03/29/2024

  Back in August 30, 2023, I was excited to grab a deal on TopCashback, offering 15% cashback for new customers of ***** CONTACTS. I decided to buy contact lenses, hoping to save some cash. After I made the purchase with $839.92, I saw $123.46 credited to my TopCashback account, confirming I got the cashback. But my happiness didn't last long, one month later the credit was gone; and it was until November that I found out this issue, ***** CONTACTS declined the cashback. I first talked to TopCashback to figure out what happened. They said the retailer declined the cashback, and there wasn't much they could do. They suggested I contact ***** CONTACTS directly. So, I did. ***** CONTACTS admitted the error; they said they changed my order number, which made me ineligible for the cashback. I didn't know about this change, and I told the customer service that it was their mistake and I should get the cashback back into my account or even as a prepaid **** card, but they said no. Instead, they said they could offer me 15% off next purchase....but only if I remembered to contact them and claim it. It's a warning to others to be careful and understand that the retailer may use tricks to attract you but refuse to commit it. It appears to be a deceptive practice in my point of view.
  

  1-800 Contacts, Inc.

  Date: 04/22/2024

  Hello *****,
  
  We are very sorry for the frustration with your first order with us; that's not the experience we want you to have! The prescription ordered was different than the prescription you sent in, which is why we had to cancel and replace that order. Unfortunately, we have no way to see that you were using a cash-back website, so we weren't aware the new order number would affect you. As mentioned, we are happy to give you 15% off your next order for the trouble! It is a manual discount that we can't generate a code for, so we ask that you contact us to apply it.
  
  We are here 24/7 and happy to quickly set that up for you when you're ready! Remember that what sets us apart from all other companies is our 100% guarantee, which means you'll never be out of money or stuck with lenses you can't use. 
  
  We look forward to hearing from you!

• Review fromSarah C

  Date: 03/08/2024

  5 stars

  Sarah C

  Date: 03/08/2024

  **************** was simple, quick and personal. I was really upset about my contacts being on backorder but they were able to split my package in two so that I was able to get back to good healthy vision. And though they were able to, it still was not a long wait until the backorder boxes came in. I'm completely satisfied. Boxes came with clear labels and a paper that showed the * from R. And also a case just in case. Thank you 1800 contacts. I'll definitely recommend
  

  1-800 Contacts, Inc.

  Date: 03/11/2024

  Thank you very much for the 5-star review. We appreciate you taking the time to let us know about your experience and look forward to continuing to serve you with your contact lens needs in the future. 
  
  1-800 Legal

• Review fromLiz F

  Date: 03/07/2024

  1 star

  Liz F

  Date: 03/07/2024

  First and last time I was ordering from them. Had to pay 2x for their exam because they took way too long to verify my prescription. Paid for 1 day shipping and didn't receive my contacts until 5 days later. Waiting for a refund to be posted to my account for a cancellation and I will probably be getting my financial institution involved because it's been two weeks. I'll just go back to ordering directly through my optometrist, it's more expensive but at least I know I'll get my contacts in time.
  

  1-800 Contacts, Inc.

  Date: 03/12/2024

  *********,
  
  Customer service is our top priority, so we appreciate you sharing your experience with us.
  
  We show that you took the exam twice but were only charged once as the other charge was an authorization and will drop off your card within 3-10 business days. We also refunded the expedited shipping charge since it was not received next day as expected.
  
  The final charge was lower than the initial authorization and the adjustment should appear on your bank statement. Were always happy to make a 3-way call with your financial institution to help get this cleared up. Please feel free to give us a call at your convenience.
  
  Keep in mind, lenses purchased from us are backed by our 100%guarantee which includes free replacements of damaged lenses, returns, and exchanges to ensure that you are never stuck with lenses that you can't use!
  
  In hopes that you will give us another chance I have left a coupon for Next business day shipping on your next order. An agent will be able to get that applied to an order for you.
  
  1-800 Legal
  

• Review fromAllison A

  Date: 03/07/2024

  1 star

  Allison A

  Date: 03/07/2024

  Total scam. Placing authorizations without a valid prescription to try to pressure me to use your service.
  

  1-800 Contacts, Inc.

  Date: 03/11/2024

  *******,
  
  We appreciate you letting us know your frustration. **************** is a top priority of ours. At the time your order was placed, there was an authorization request on your account. Since there wasn't a current prescription on file, and we were unable to verify with ************* provider, the order was cancelled. The authorization was removed and will appear on your account within 3-10 business days. 
  
  We do also offer an express exam service for $20 that allows you to renew your current prescription online if your current prescription is still working for you. Please reach out if you have any further questions or concerns. 
  
  1-800 Legal

• Review fromJoseph S

  Date: 03/06/2024

  1 star

  Joseph S

  Date: 03/06/2024

  I tried to cancel an order a few hours after placing it on the same day. I was told everything was canceled and I would be refunded only to have a box of contact lenses at my front door a few days later.
  

  1-800 Contacts, Inc.

  Date: 03/11/2024

  ******,
  
  Thank you so much for bringing your concerns to our attention. We do ship quite quickly once an order is in place as we understand how important it is for our customers to get their contacts in a timely manner. We shipped within 3 hours of your order being placed. 
  
  We understand that you wanted to cancel and that was frustrating that it was not cancelled. We have received the lenses you returned and have processed a full refund back to your card, you can expect to receive that within 3-10 business days.
  
  1-800 Legal

• Review fromJill F

  Date: 03/04/2024

  1 star
  They sent me a complete wack prescription of contacts! I have to ship the wrong ones back just to receive a refund after their s**** up. This was the first time I ordered contacts online and Ill never do it again. Have no clue where they came up with this prescription after I sent them my prescription and they also had to call the eye dr that Ive seen so someone doesnt know what theyre doing over there!