Reviews

Review Details

• Review fromCal G

  Date: 02/09/2024

  5 stars

  Cal G

  Date: 02/09/2024

  I realize that people usually come here to complain when they've had a bad experience, but I just wanted to take a moment to say that over the years I've received professional and reliable service and products from ***** Contacts. Thank you.
  

  1-800 Contacts, Inc.

  Date: 02/13/2024

  Hi *************************** is our top priority and we love to hear from our customers. Thank you for the 5-star review!

  We look forward to helping you with all of your contact lens needs in the future.

  Best,

  1-800 Legal

• Review fromLisa C

  Date: 02/02/2024

  1 star

  Lisa C

  Date: 02/02/2024

  People write reviews when they're ****** or pleased and I am definitely the former. I uploaded my prescription, was told it was verified, and then shortly after got an email that because the brand I ordered didn't match the brand on my rx they had to verify it was ok for me to order that brand with my doctor. I called to ask why the brand matters. It doesn't, apparently, except my dr wrote it down. If it weren't there at all I could order whatever I want. He noted it as my preferred brand so the front desk would know what brand to order. Sadly, they don't make my prescription anymore. The front desk ordered a brand that just doesn't feel good in my eyes. I decided to try a different one from 1-800contacts and I guess that was a big mistake, because for some reason my dr has to ok it. Does that apply to glasses too? Do I have to get *********** if he writes that down? It's a BRAND. It's not like I'm trying to change my prescription, so to be told you have to verify I can order some other BRAND is absolutely ridiculous, especially when you know my script in the contacts he noted was discontinued because your website says so! I'm just trying to get something I can wear comfortably before I leave the country for two weeks, you are making this unnecessarily difficult and I am frankly livid.
  

  1-800 Contacts, Inc.

  Date: 02/13/2024

  Hi ****,

  We are very sorry to hear about your frustration.

  Contact lenses are considered a medical device and are regulated by the **** By law, Contact Lens prescriptions are brand specific and require that we only sell you the brand that your doctor prescribed. If no brand was listed or you want to switch brands, we are required to verify the lens with your doctor each time an order is placed.

  Please feel free to reach out to us with any additional questions; we're always happy to help. 

  Best,

  1-800 Legal

• Review fromMya B

  Date: 01/31/2024

  1 star

  Mya B

  Date: 01/31/2024

  This company is deceptive. They over billed my insurance company and implied that they where in network with my insurance company ( have a contract with the ins. **** and they where not; bad business.
  

  1-800 Contacts, Inc.

  Date: 02/13/2024

  Hi Mya,

  We appreciate your feedback and want to ensure you that customer service is our top priority. 

  It looks like you placed 2 orders online; one of which your insurance fully covered and second that you paid for out of pocket. We work with multiple insurance providers both in-network and out-of-network to provide the best experience for our customers. As far as your specific insurance provider, we wouldn't be able to confirm that over a public platform but would be more than happy to assist online or over the phone. Please feel free to chat an agent or call us at **************.

  Best,

  1-800 Legal

• Review fromkennedi r

  Date: 01/17/2024

  1 star

  kennedi r

  Date: 01/17/2024

  I spent extra for shipping with the expectation they would be here fast. i uploaded a picture of my perception straight from my optometrist, 3 days after i place my order and it still isn't verified. i contact support and they say theyll get right on it. i wake up the next day and my order is canceled, as its now discontinued, which this is the first i hear of. They say they cant get ahold of my dr ****** but i called from 2 different numbers and different times and got an answer right away. Not to mention I'm pretty sure this has messed my benefits up for the rest of the year as well. 6 years of spending my money here is done.
  

  1-800 Contacts, Inc.

  Date: 01/26/2024

  Hi *******,
  

  We are very sorry to hear about your frustration with placing an order. That is correct that your left lens is discontinued and that we sell them as supplies last. Your order was canceled because we are completely out of stock of your left eye prescription. We called your eye doctor to see about another lens, but they weren't willing to speak with us. We know how frustrating that would be, and are sorry there was not clearer communication on this. 
  

  In hopes that you would give us another chance once you have an updated prescription, we have applied a coupon to your account for free Next business day shipping on your next order, one of our friendly agents can apply that for you when you are ready to order again.
  
  Please let us know if there is anything else we can assist you with.

  1-800 Legal

• Review fromMaxine F

  Date: 01/06/2024

  1 star

  Maxine F

  Date: 01/06/2024

  This company is guilty of appearing that a new customer can get a 30% discount on the first order.Great! Then as the ordering process continues, they ask if you also want your insurance applied to the order. Of course, I thought, its one less thing I need to do later.BUT, then the total of the order appears and its munch higher than it should be considering the discount plus the insurance allowance. So, I contacted ***************** to be informed that they cannot apply both (for some reason ), so they REMOVED the 30% discount ($191), and kept my insurance discount of $150.This is UNSCRUPULOUS business practice- the customer service representative was either naive or complacent, Im not sure which.I remedied the situation but how many customers just go ahead and buy and accept that they dont get the discount as advertised???? The BBB and department of consumer affairs should be aware.
  

  1-800 Contacts, Inc.

  Date: 02/13/2024

  Hi ******,

  Customer service is our top priority so we appreciate you bringing your frustration to our attention. Working with insurance providers is a huge benefit to our customers and in doing so there are guidelines that are set by the insurance provider that we must strictly adhere to. We are contractually obligated to place insurance orders with full retail pricing; failure to do so could jeopardize our ability to work in network with your insurance provider. 

  We appreciate you as a customer and look forward to helping with all of your contact lens needs in the future. As a reminder, your purchase is backed by our 100% satisfaction guarantee! We'll replace any damaged lenses and offer free exchanges and returns 24/7.

  Best, 

  1-800 Legal

• Review fromChanelle C

  Date: 01/04/2024

  1 star

  Chanelle C

  Date: 01/04/2024

  Ive had the worse experience with them twice already uploaded my prescription and they sent the wrong ones. I waited a few months and placed a new order everything looking good they literally cancelled my order last minute I used my remaining benefits before the year ended and now because they cancelled they want me to pay in full
  

  1-800 Contacts, Inc.

  Date: 01/16/2024

  Hi ******************************** is our top priority so we appreciate you letting us know and giving us a chance to make it right. We're happy to hear that you spoke with ***** and she was able to set up a new order using your benefits. 

  We appreciate you as a customer and look forward to helping you in the future. 

  Best, 

  1-800 Legal

• Review fromMs B

  Date: 01/03/2024

  1 star

  Ms B

  Date: 01/03/2024

  Cancelled a contact lens order placed in December without warning on January 2nd, costing me my vision benefits for the entire year.
  

  1-800 Contacts, Inc.

  Date: 01/30/2024

  ******************************* is out top priority so we appreciate you letting us know. We are glad that we were able to speak with you and agree on a solution to make up for the lost benefit and help with placing a new order. We appreciate you as a customer and look forward to helping you with all of your contact lens needs in the future. Best,1-800 Legal

• Review fromJoe N

  Date: 12/28/2023

  1 star
  Claim to beat competition pricing but would not honor the pricing and beat the competition as stated. Chat person ask that I leave this review and to have a happy new year.

• Review fromAna R

  Date: 12/27/2023

  1 star

  Ana R

  Date: 12/27/2023

  They do NOT have transparent policies at checkout - i fell for there clickbait and was in a pinch to get contacts as my eye doctor had covid and her office was closed. I am a performer and cant be on stage in glasses. Anyways, i got excited because i remembered about I paid an additional ***** to have overnight delivery and there was NO mention that the prescription had to be verified by my doctors office before it shipped. The customer service portal was minimally helpful. To be fair I feel bad for the people who have to work for a company with such unclear policies and thus get to deal with frustrated customers.
  

  1-800 Contacts, Inc.

  Date: 02/13/2024

  Hello ***,

  It is our goal to be transparent with our customers and provide the best customer service experience. 
  
  It is noted during our checkout process that we will have to reach out to your doctor should you not provide a copy of the prescription. That process typically takes 24 hours prior to shipment, but can be quicker depending on how quickly your doctor ********************** lenses are considered a medical device and are regulated by the ******** The verification process is required by law. 

  In the future you can avoid the verification delay by providing a copy of your prescription via text, email, or fax.

  Keep in mind something that does set us apart from our competitors is that your lenses purchased from us are backed by our 100% guarantee which includes free replacements of damaged lenses, returns and exchanges to ensure that you are never stuck with lenses that you can't use! Any unused lenses can be sent back to us! including opened boxes!

  Best, 

  1-800 Legal 

• Review fromPatrick L

  Date: 12/22/2023

  5 stars

  Patrick L

  Date: 12/22/2023

  Wonderful service. I decided to try daily contacts and unfortunately I have very sensitive eyes. the contact lenses was too thin and my senistive eyes would not allow it. Worked for many but my eyes were not having it. I work food and so being on a grill it agitated my eyes. I called them and they credited my account for return. Gave me one day shipping on the brand that I used since I was 12. The agent did everything to help me as my glasses were broken. Love this company
  

  1-800 Contacts, Inc.

  Date: 01/09/2024

  Hi *******,

  Thank you very much for the five-star review. Customer satisfaction is our top priority!

  Happy New Year!

  1-800 Legal