Reviews

Review Details

• Review fromErin R

  Date: 12/15/2023

  5 stars

  Erin R

  Date: 12/15/2023

  Their customer service and guarantees are unlike any other. You can call, email and even text a live agent. Anytime. They replace lenses for any reason necessary. Even if your prescription changes! They are also very fairly priced and accept vision insurance benefits. They also will price match with proper proof. I am just really impressed and felt they deserved a good review.
  

  1-800 Contacts, Inc.

  Date: 12/20/2023

  Hi ****!

  We really appreciate your five star review. We are so glad that you had such a good experience with customer support and getting replacement lenses when needed. It is great when people leave positive reviews!

  
  Thank you and have a Happy Holidays! 

  
  Best,
  1-800 Legal

• Review fromJan H

  Date: 12/15/2023

  1 star

  Jan H

  Date: 12/15/2023

  Four lenses in my last two orders have had nicks in them right out of the container. I sent message but have heard nothing back.. I have been satisfied with this company up until now., I will not be ordering anymore lenses from them.
  

  1-800 Contacts, Inc.

  Date: 12/20/2023

  Hi Jan, 

  We are sorry to hear that you received defective contacts in your orders! We take that very seriously and want to make sure we get that taken care of. If you reach out to our customer support team via email, chat, text, or phone to give the details on what was wrong and they will set up an eye health complaint and let the manufacturer know. We normally will send lenses to replace the damaged ones. 

  Again, we are sorry for the inconvenience and frustration. Please reach out and we will help you get this figured out! 

  Have a great holiday season! 

  Best, 

  1-800 Legal 

   

• Review fromLauren P

  Date: 12/07/2023

  1 star

  Lauren P

  Date: 12/07/2023

  I contacted **** contacts today to place an order for next day delivery and asked if it was possible because it was 4:30 and the agent checked and said, yes, we can get that sent for you. A few hours later I checked my account and nothing was sent. I contact them again and another rude agent started blaming saying it was my fault my phone number wasnt linked to my account, I said, what, this was a text chat how did you not have my number and they said well it doesnt matter because the cut off for shipping is 3pm so I was just completely lied to and the manager could care less. He just said that they would give the agent that lied training. HORRIBLE CUSTOMER SERVICE! Do not rely on these liars. If I had gone with another company I wouldnt have had this problem.
  

  1-800 Contacts, Inc.

  Date: 12/20/2023

  Hi ******, 

  We deeply apologize for the frustration and inconvenience you experienced with your order and receiving incorrect information about shipping deadlines. Looking into your account it looks like the order was placed on a duplicate account of yours which caused a delay. We do apologize you were given an incorrect cutoff time for next business day shipping - the manager made notes to train the agent so that they don't make that mistake again. 

  We care for our customers and do our best to ensure everyone is given amazing service and gets the help we need. We appreciate you bringing up the concerns so that we can make sure to correct mistakes and improve our processes. Please feel free to reach out if you have any questions or concerns in the future. 

  Have a great Holiday Season! 

  Best, 

  1-800 Legal 

• Review fromAbdelrahman T

  Date: 12/07/2023

  1 star

  Abdelrahman T

  Date: 12/07/2023

  I have been a client of **** contacts basically since middle school and I'm 34 now so a long time loyal customer . Up until the last year or so it's been nothing but a disaster dealing with them. Everything from no longer matching pricing based on it being because you have to be a first time buyer which they've never had an issue matching any price now they had execptions to ok I'll deal with that then it became the only contacts that I use were being discountied and they don't even reach out I mean clearly they would make money I would order as much as possible but instead I call for a usual refill and told they are no longer making this brand colorblends FYI and proceeded to state they only have a few boxes left so I ordered them . Got told a certain amount then they changed the story I got an order not which I was told but fine . I called back again to make another order and was told they had 1 box left which I gladly accepted and paid for at which point I also got next day shipping 3 days goes by and I notice an email not a phone call saying my prescription had expired that they reached out to Americas best and they didn't approve my exam meanwhile I got it in Feb 2023 and called Americas best who denied the claim from **** contacts and my prescription was valid but this was after in order not to get my order canceled I paid for an eye exam through **** contacts. I did everything right and still a few days goes by I'm checking the app and it says full filing status so I let another day go by so about 1 week since ordering and I call them to follow up at which point I'm on hold which I knew was gonna mean something bad and of course the lady on the phone said oh we thought we had 1 box but turns out we don't like how's that good business practice I even told her when I ordered I specifically requested to be 100% they had them and was told they did . Complete terrible company and lost a 20 year plus client !!!
  

  1-800 Contacts, Inc.

  Date: 12/20/2023

  Hi ***********, 

  We are so sorry for the frustration and inconvenience you experienced with your order. We thought we had enough of the colorblends contacts when you ordered them, but sometimes when they are being discontinued the inventory changes quickly. We understand the frustration because of the process you had to go through. I added a $50 credit to your account to hopefully make up for the experience. While this credit will never expire, please note that you will need to call our customer support representatives to have it applied to your next order. 

  We truly do our best to make sure our customers are treated well and get the help that they need. Please reach out if you have any other questions or concerns. 

  Have a wonderful Holiday Season! 

  Best, 

  1-800 Legal 

• Review fromJames D

  Date: 12/05/2023

  1 star

  James D

  Date: 12/05/2023

  Incorrect information provided by customer service. Misleading and inaccurate information. Bad experience!
  

  1-800 Contacts, Inc.

  Date: 12/20/2023

  Hi *****, 

  We are sorry about the frustration you experienced working with our customer service. We do our upmost best to help our customers and make sure they get what they need. 

  Looking into your account, it looks like your order didn't ship out in time because your prescription had to be verified since it is a medical device (you can learn more about that process here: *********************************************************************************). We understand that it is frustrating to experience any sort of delay when you are needing contacts at a certain time. As a courtesy we offered to ship a new order to where you would be staying and waive the shipping fee but you decided not to take that option. 

  Again, we are sorry about the frustration and inconvenience you experienced with your order. If you have any other questions or concerns, please feel free to reach out to our wonderful customer support team and they will help you in any way possible. 

  Have a great holiday season! 

  Best, 

  Legal 

• Review fromJohn D

  Date: 12/01/2023

  2 stars

  John D

  Date: 12/01/2023

  To do the online exam they want access to my location and camera and want to take a pic of my face LOL. Absolutely NOT! Scam!
  

  1-800 Contacts, Inc.

  Date: 12/20/2023

  Hi ****, 

  We are sorry to hear you aren't a fan of the Express Exam! We have to see your location so that we know which eye doctors to send the Express Exam to in order to get your prescription created. We also have to get a picture and video of you doing the test so that the doctor has the information they need for the prescription. The purpose is to do what you would do in a physical doctor's ****** online so that it is easy and convenient. 

  If you want to learn more about the Express Exam and how it works if you decide to try it out in the future, check out this page: ***************************************************

  Please feel free to reach out if you have any questions or concerns, we are always happy to help and assist in any way possible. 

  Have a great holiday season! 

  Best, 

  1-800 Legal 

• Review fromJanine C

  Date: 11/17/2023

  1 star

  Janine C

  Date: 11/17/2023

  Overcharged by almost $100. Company won't refund the money unless I return the products I have not received
  

  1-800 Contacts, Inc.

  Date: 12/20/2023

  Hi ******, 

  We are sorry about the frustration you experienced with your order. Looking into your account it seems that the over charge was due to the amount being in US dollars instead of ********. You should have received an email with a return label and instructions on how to return the product to us once you get your order. If you still have questions or concerns on how to return the product or getting your return, please reach out to our wonderful support team and they will be happy to assist you in any way possible. 

  Have a wonder Holiday Season! 

  Best, 

  1-800 Legal 

• Review fromKelly F

  Date: 11/13/2023

  3 stars

  Kelly F

  Date: 11/13/2023

  Price wasn't bad but the shipping is not overnight it's slow. Will order local next time.
  

  1-800 Contacts, Inc.

  Date: 12/20/2023

  Hi *****, 

  We are glad to hear you liked the prices of the contacts through ***** Contacts! We apologize that shipping did not meet your expectations - sometimes when ordering so close to the weekend, shipping ends up taking a little longer. 

  Please feel free to reach out if you ever have questions or would like to look into ordering from us again. 

  Have a wonderful Holiday Season! 

  Best, 

  ***** Legal 

• Review fromErin K

  Date: 11/11/2023

  1 star

  Erin K

  Date: 11/11/2023

  They lied, causing a huge issue with my optometrist!They claimed to have called her and she stated my rx was wrong, so they canceled it. I called her upset because she did not call me or explain this, and it turns out THEY NEVER MADE CONTACT AND WERE LYING! It caused a big fight with the receptionist. Then **** contacts admitted it was a lie without apologizing.I have screenshots of 1800contacts texting me MADE UP LIES about my doctor and then walking it back AFTER I took it up with the doctor!
  

  1-800 Contacts, Inc.

  Date: 12/19/2023

  Hi ****, 

  We are sorry for the frustration you experienced over the verification process. We have to reach out to doctor's ******s to verify that prescriptions are correct before shipping orders. We have records that we faxed your doctor's ****** at 6AM MST on 11/11/2023. Again, we are sorry that the experience was bad for you and for your doctor.

  If you want to learn more about our verification process and why we do it you can find information here: ***************************************************************************************;

  Please reach out to our customer department if you have any other questions or need more help. 

  Have a wonderful Holiday Season! 

  Best, 

  1-800 Legal 

• Review fromVirginia L

  Date: 11/02/2023

  1 star

  Virginia L

  Date: 11/02/2023

  I was a huge fan of ***** Contacts for years, a loyal customer completely. I've been completely frustrated and disheartened by talking with them these last two days. IN THE PAST, they always price matched, treated me fairly and gave me no reason to look elsewhere. Yesterday, after I had done the extensive research (they CLAIM to price-match) every single website I found, they said they didn't see the same price. I would even take my 'orders' to the end to make sure I saw any added shipping and 'processing' fee. (though they charge no processing fee, their price is higher than almost anywhere except the *** Doctor's ******** If I'm going to overpay, at least I'd stay 'in network' so that I don't have to do the extra paperwork to get my Contact Lens allowance re-imbursement from VSP. They were so RIGID, no customer loyalty after multiple years with them. The only upside is I got to do research and found the best price for my prescription~ which supposedly they advertised that they match. Their **************** is not what it used to be. They've lost a loyal, long term customer in me.
  

  1-800 Contacts, Inc.

  Date: 12/19/2023

  Hi Virginia, 

  We are sorry about the frustrating experience you had trying to do a price match. Unfortunately, we have to match the price that we see when we take the order to the end and it can't be based off of new customer discounts. We appreciate your loyalty as a customer and hope that you decide to check us out again in the future. We truly do our best to ensure our customers are taken care of and have a great experience. 

  We hope that you have an amazing holiday season! 

  Best, 

  1-800 Legal