Reviews
This profile includes reviews for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 417 Customer Reviews
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Review fromTyler P
Date: 03/23/2024
1 starTyler P
Date: 03/23/2024
I havent started payments yet and my payment went up in price per week and I got a email saying that my payment date was changed after I confirmed it verbally on the phone, little hard to do since I havent tried to call them. First time with this company and they have changed the price of something that I agreed in writing to before I even got to pay it
Acima
Date: 04/01/2024
*****, Im sure that some misunderstanding must have happened along the way. If weve made a mistake, we would like a chance to fix it. Would you mind contacting us at ************?Review fromDerek T
Date: 03/23/2024
1 starDerek T
Date: 03/23/2024
Horrible!!!Bad customer service, I had the same issue a lot of these other reviews already mentionThey kept talking money out earlier and earlier and broke our lease to buy or whatever the want to call it agreement for the payment to be taken out on the 13th and 27th of each month,when I reached out to them the operator she said payments were taken out bi-weekly and if I wanted to start a new payment agreement I had to call 3 days before my due date,so at this point Im at my **** end,so far Ive paid 90% of the purchase price,(not including taxes)so based on the reviews it seems Im not the only one who has problems with Acima,so Im done with them, so report me or whatever,because the *** should really shut Acima down.Acima
Date: 04/01/2024
*****, you set up bi-weekly rent payments with us at the time you entered the rental-purchase agreement and again in October 2023, please contact us at ************ if you would like to update your payment schedule frequency.Acima
Date: 04/01/2024
*****, you set up bi-weekly rent payments with us at the time you entered the rental-purchase agreement and again in October 2023, please contact us at ************ if you would like to update your payment schedule frequency.Review fromJudith M
Date: 03/23/2024
1 starJudith M
Date: 03/23/2024
This place is a total SCAM and rip off they should be closed down and reported to authorities for the way they are ripping off people. I wish we I made my purchase from ****** that I would have did more research before I allowed their in store sales representative to con me into using their financing. I called before my payment was due to have the payment changed to every other Thursday because my our payroll changed. Well that wasn't what they did. They let that payment fail so they could change me late charges and other ridiculous fees and then they changed the payment dates going forward which was not what I asked to be done. They need to be shut down. They knew exactly what I was asking when I called but opted to do what they wanted. I was not even expecting this until I got an email stating I was 10 days late. Called and they can't even speak English much less understand what you are trying to ask they are FRAUD and SCAMMERS. I am going to contact the ************************ in ***** to turn them in and hopefully shut their lying thieving behinds down. I have never in my life. Run run run run from these crooked people. Shame on any retail business that uses them. BBB do something about these people!!Acima
Date: 04/01/2024
******, wed like to get further details. Lets work together to get to the bottom of what happened and how we can fix it. Please contact us at ************ so we can talk.Review fromSharon D
Date: 03/21/2024
1 starSharon D
Date: 03/21/2024
I leased a dinette set. About a week later I noticed this table was starting to leave white spots after I removed breakfast or dinner plates from the table. I called them to pick up the item and we went over any fees that I might owe and there werent any. Here it is over a year later and they are sending emails and calling me about a sixty something dollar balance. What are these people trying to pull.Acima
Date: 04/01/2024
******, we reviewed your lease and confirm we provided a remaining rent amount prior to setting up the pickup with you. Please contact us at ************ so we can assist you with this.Review fromCassaundra M
Date: 03/19/2024
1 starCassaundra M
Date: 03/19/2024
By far the worse leasing company Ive ever used. There reps dont know up from down its crazy. One rep told my husband and I the extra charge was for 1 thing then was told by another rep it was for something else when called out about it the rep tells us its the same thing. The 2 were so different it was so frustrating even talking to them. Theyre rude the lady sucked her teeth and did nothing I wish I would have just paid for it when I got my purchase id never recommend this company to anyone theyre rip offs and have terrible customer service. Id run fast as you can away from this companyAcima
Date: 03/20/2024
**********, its important that our customers have a positive experience.Could you contact us at ************ so we can gather some details? Lets look into it together and get you taken care of.Review fromBreanna B
Date: 03/14/2024
1 starBreanna B
Date: 03/14/2024
This company is the BIGGEST JOKE of companies. I regret using this *********** will tell ***************** to never use this sorry excuse of a place. I went to Electronic Express to look for laptops. I had the money to purchase what I wanted but the lady working for acima in this store hollared for me to come speak to ********* told me how "great" this company is & how she recommended it to save me money & build my credit. So I stupidly fell for it. The store had two of the laptop I wanted, one display/open box and one still boxed. I didn't realize that they gave me the open box one & I filled no paper work out agreeing to take the open box product. One week after having the laptop, IT STOPPED WORKING. Completely black screen, no power whatsoever, & would not charge at all. After contacting the store, I was told I couldn't do anything about it because it was open ********** don't take those back. So I contacted the acima rep in the store. She ignored me. I drove to the store asking for help and got banned from the store by the manager because "I made the store look bad by bringing a product back and he didn't like my attitude." Well who wouldn't be livid that you sold them someone else's broken product and didn't tell them and now you won't fix it? So the acima rep told me to bring the product back and she would ship it off to do the ** warranty on it for me. That has been a month ago now and she will not answer my phone calls, she has not told me if the laptop has been sent off or not, she refuses to let me know anything or let me have my product back so I can send it off myself. I have been trying to contact acima customer support for days now and confirm my account thru the automated system, it plays music and someone answers, hangs up or it just hangs up during the music. How the h*** is this company still open? I am absolutely fed up with this and want my lease canceled since you all took my product & won't give it back. 3 months of a lease for one week of use.Acima
Date: 03/20/2024
*******, what youre describing is not what we try to deliver to our customers. We reviewed our call history and confirm we've recently reached out to your primary phone number multiple times. We additionally note you have called our customer service line multiple times outside of working hours. Please reach out to us at your earliest convenience at ************, we can be reached Monday-Friday 7am to 7 pm MST.Review fromGemmy B
Date: 03/12/2024
1 starGemmy B
Date: 03/12/2024
This company IS FRAUD, FROM HELL!!! Sent to DESTROYED innocent hard working Americans! people's credit are at risk! They are a bunch of unprofessional liars and thieves! They are currently trying to double charge me over $2000...for a bill i paid off BEFORE THE DEAD LINE!! Scammers! Scammers! That company needs to close down at ONCE!!!!!!!!!!! and investigated!!!!!!!! RUN!Acima
Date: 03/20/2024
Gemmy, so sorry to hear about your negative experience. Please reach out to us at ************ so we can look further into it.Review fromluke p
Date: 03/07/2024
1 starluke p
Date: 03/07/2024
Reached out to verify email that i received, customer service rep stated my Social # was incorrect and that i would need to email/call alt contact and provide them with my social.. TOTAL SCAM COULDNT EVEN TELL ME WHAT THE ***** WAS FOR..Acima
Date: 03/11/2024
****, we are unable to provide information concerning leases unless customers are able to verify their information. Please call us at ************ so we can assist you with this.Review fromLisa B
Date: 03/04/2024
1 starLisa B
Date: 03/04/2024
They took my first payment. I called Wayfair to see where my order was they didnt have an order for me. I contacted Acima the phone line is a fax number. The on line chat is a joke. I had 3 chats in front of me then 14 then 10. This business needs to be shut down.Acima
Date: 03/11/2024
Hi ****, we do have a lease for you in our system that is awaiting delivery from Wayfair. Our direct customer service phone number is ************, please reach out to us at your earliest convenience so we can look into this.Review fromEA F
Date: 02/29/2024
1 starEA F
Date: 02/29/2024
Scammers!!!!!!!!! Run as fast as far away from this company. Their customer service is pathetic! Never Never Never take out a lease with them. Progressive Leasing is BETTER company!Acima
Date: 03/01/2024
Wed like to get further details. Lets work together to get to the bottom of what happened and how we can fix it. Please contact us at ************ so we can talk.
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