Reviews
This profile includes reviews for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 414 Customer Reviews
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Review fromRonald S
Date: 09/20/2023
1 starRonald S
Date: 09/20/2023
Shady and misleading. My purchase was $639.00 I paid the initial payment at the time of purchase. 2 weeks later the day the payment was 2 I chose the option to pay it off, that cost me $845.00. Please explain how that is anywhere 90 days same as cash? I understand a few fees but $206. This has to be just not illegal enough to get away with.
Acima
Date: 09/21/2023
******, what youre describing is not what we try to deliver to our customers. Please note, we do not offer or advertise same as cash. Please reach out at ************ so that we can fix it.Review fromTianna Y
Date: 09/19/2023
1 starTianna Y
Date: 09/19/2023
Predatory business they charge more than the item and take taxes everytime they take payment. An item that started out a little over 500 I end paying an extra **** after taxesAcima
Date: 09/21/2023
******, wed like to get further details and go over the details of taxes and the cost of the lease. Please contact us at ************ so we can talk.Review fromAnya W
Date: 09/11/2023
1 starAnya W
Date: 09/11/2023
NEGATIVE STARS IF THERE WAS AN OPTION!!! Absolutely the WORST company to buy ANYTHING from. My boyfriend purchased a bracelet for $2500, and after taxes and fees it was over a little $3000. We had emergency come up and we notified them to have an extension, but once we called back to make final payment they said there was no record of us calling. It was past the 90 days and we called a month later, and just because we were a little over a month late they wanted to charge us an extra $1500 just for being 1 MONTH LATE. This is highway robbery and the authorities should be investigating. DO NOT USE THIS COMPANY EVER!!!!Acima
Date: 09/19/2023
***** Im really sorry you had such a frustrating experience. Would you mind having the lease holder contact us at ************? Wed really like to see where things went wrong and what can be done.Review fromCharles S
Date: 09/08/2023
1 starCharles S
Date: 09/08/2023
There should be a 0 star rating for this company.I purchased a furniture and my intention to pay it off before 90 days turned out to be an outrageous additional 50% + taxes and fees added to the total purchase.This is highway robbery!Proper authorities should be informed about this practices.Acima
Date: 09/19/2023
*******, its important that our customers have a positive experience.Could you contact us at ************ so we can gather some details? Lets look into it together and get you taken care of.Review fromKaren R
Date: 09/07/2023
1 starKaren R
Date: 09/07/2023
I have had a very stressful, bad experience with Acima. I would give them 0 stars if that were possible. I took out 2 leases at Big O (which were not presented as leases when I purchased the items) this last March and again in June. I fell on hard *************** over the summer months, and could not make the monthly payments that kept increasing. I think they continued to add hidden charges that were not visible to me. I begged them to lower the payments temporarily when I was having financial hardship, and they would not. I spoke with customer service reps. ****** managers, and even a Supervisor, and they would not lower the payments for me. The Supervisor even said if I didn't pay, they would come and take the brakes out of my car, which I use to travel to my clients!! I think that Acima is a scamming, predatory, loan shark company who does not show any compassion to people who are struggling financially. I had to ask a family member for a loan to pay off Acima so that I would be done with this stressful experience. I do not recommend Acima to anyone.Acima
Date: 09/19/2023
*****, so sorry to hear about your negative experience. Please reach out to us at ************ so we can look further into it.Review fromNicole T
Date: 09/07/2023
1 starNicole T
Date: 09/07/2023
The ABSOLUTE WORSE COMPANY EVER!!!!! If I could give zero or negative stars, I would!! DO NOT AND I REPEAT DO NOT EVER BUY ANYTHING THROUGH THIS COMPANY!!! They will rip you off, say a payment is processing (which has been "processing since 9/01") I called to payoff the lease in full today and but they couldn't take an extra payment for the payment processing so I could be done 100% with this horrible company and close my lease. The Agent ****** is the most rude and disrespectful person- ever. Not sure how he has a job in customer service, the "Collections Supervisor" is just as bad as ******- when asking her about their return policy she proceeds to tell me she doesn't know how that works- how do you work for a company and you don't know the policy? You're in management and you don't know how returns work? Also, my lease wouldn't be paid off in full if the "payment processing" didn't go through but yet I was paying it with a Amex in FULL TODAY and wanted to make an extra payment for that so called payment processing. When transferred to the return deparment, hahaha they couldn'y give me any answers either because there's a payment processing and I would have to call back. Oh! Don't let forget to mention that if that payment processing was returned then it would open another lease for $700 something dollars. THE ABSOLUTE WORST CUSTOMER SERVICE, RUDE, EMPLOYEES HAVE NO CLUE ABOUT THEIR POLICIES AND THEY'RE CROOKS!!! DO NOT USE THEM AT ALL- you can clearly see they have 1.11/5 stars-Acima
Date: 09/19/2023
******, wed like to get further details. Lets work together to get to the bottom of what happened and how we can fix it. Please contact us at ************ so we can talk.Review fromYolanda A
Date: 09/06/2023
1 starYolanda A
Date: 09/06/2023
I have had 4 purchases with acima paid off 3 contacted them in regards to me losing my income and nothing is in placed for individuals who has been loyal. Tried contacting Corporate get redirected to rude customer service representatives that are heartless and simply reinterating to give you a payment date. After disclosing I lost income ACiMA continually went in to my bank account causes a massive returned fee which caused my account of 7 years o be closed.Acima
Date: 09/07/2023
*******, that sounds frustrating, and not at all what we want our customers to go through. Would you mind reaching out to us about it at ************ so we
can try to fix it for you?Review fromLashonda B
Date: 08/31/2023
1 starLashonda B
Date: 08/31/2023
I purchased furniture through a furniture company and went through financing with Acima. 90 days same as cash. After 90 days the interest will occur. Every time I make a payment I am being charged tax 6%. So now they are charging me double tax on my furnitureAcima
Date: 09/01/2023
********, its important that our customers have a positive experience.Could you contact us at ************ so we can gather some details? Lets look into it together and get you taken care of.Review fromRobert R
Date: 08/28/2023
1 starRobert R
Date: 08/28/2023
Yes I purchased 3 tires from big o tires and applied for a short term credit card. They said 3 months no interest I said sign me up. The loan company acima charged me ****** after just 31 days. I did get a refund on my sales tax from big o tires but ***** for a 31 day loan is usury at best. Fraudulent company which does not cite the underlying costs associated. No business should deal with them fraudulent company please investigate.Acima
Date: 08/29/2023
******, Im sure that some misunderstanding must have happened along the way. If weve made a mistake, we would like a chance to fix it. Would you mind contacting us at ************?Review fromMyrna M
Date: 08/27/2023
1 starMyrna M
Date: 08/27/2023
I got a refrigerator which it was going to be three times the price the price I got Then I pay it off as fast as I could They contacted me why I gave them a 2 why because it was three time the cost ok What we can do about it she asked At least they should of have give me some money back No way another thing I just noticed they havent giving me a good credit score as of yet for paying fast So now Im giving them a -0Acima
Date: 08/29/2023
*****, its important that our customers have a positive experience.
Could you contact us at ************ so we can gather some details? Lets look into it together and get you taken care of.
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