Reviews
This profile includes reviews for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 418 Customer Reviews
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Review fromMichael C
Date: 02/28/2025
1 starMichael C
Date: 02/28/2025
This company has called me 2 times a day everyday saying my account is hundreds past due when this is not true. I returned the items back to them weeks ago because I no longer needed them and no longer wanted to pay that extremely high monthly payment. I used them 2 times and the first time was great. This time was horrible and I will never use this company again. When I get these calls they say oh you need to talk to another department because we have no records of you returning the items. Then I am placed on hold for an hour and I give up and end the call. Then they call again and have to go through it all over again. It is not my fault or my job to have them do their job to note the account correctly that the items were returned weeks ago. I had to take off work 2 days to get the items returned due to the first company who they sent out never showed up. I also recorded all my calls and and I have cameras in my house showing the items being returned to them. YES I did speak to the correct department and YES the items were returned and NO I do not owe anything. I called them again to get this resolved and was on hold for 45 minutes then they hung up.
Acima
Date: 03/03/2025
*******, Im not sure where things went wrong, but we would appreciate it if you would contact us at ************ so we can find out what happened and determine what our options are going forward.Review fromCuitlahuac R
Date: 02/26/2025
1 starCuitlahuac R
Date: 02/26/2025
Horrible experience!! I bought $1800 tires and since I didn't pay in 120 days now I have to pay close to $4500. Scam of a place so unethical!!!Acima
Date: 02/27/2025
Cuitlahuac, wed like to get further details. Lets work together to get to the bottom of what happened and how we can fix it. Please contact us at ************ so we can talk.Review fromErica J
Date: 02/25/2025
1 starErica J
Date: 02/25/2025
They lied and said I owe more than what it says when all my payments went through its. A money scam for sure.Was put on hold multiple times then hung up on. I went from owning 1900 to 6kAcima
Date: 02/26/2025
*****, I'm sure that some misunderstanding must have happened along the way. If weve made a mistake, we would like a chance to fix it. Would you mind contacting us at ************?Review fromJonathan A
Date: 02/21/2025
1 starJonathan A
Date: 02/21/2025
The worst !!! Charged me a fee when card doesnt go through even though I make the payment in the due date . Such a scam ..Acima
Date: 02/24/2025
********, so sorry to hear about your negative experience. Please reach out to us at ************ so we can look further into it.Review fromFelicia G
Date: 02/18/2025
1 starFelicia G
Date: 02/18/2025
I financed a phone with a couple accessory pieces that totaled $380. I put down $100 which my finance loan that was explained to me and should have been $280 and it states that on the invoice that I received from the retailer (which I received another copy from and furthered asked for more clarification form the agent) on February 17th 2025. He told me to give them a call and get it corrected because on the portal it says IF I dont comply with the early buy out it would be $676.64 plus tax.. The cellular agent stated my monthly payments will be added towards the early buyout and that I could double the payments to get it paid off in time. When I called on Feb 17th the agent for acima tells me that my starting balance is $420 and sum change. How we go from $280 to $420. The agent couldnt explain that and placed me on hold. She then transferred me to the resolutions department or whatever. I held for 30 mins before someone answered. That agent refused to try to understand what I was saying and placed me on another hold for **** near *********************************** By that time I had already called them Again on another phone. Jus to hold for another ************************************************************************************************************************************************ higher authority. She placed me on hold Again and never came back to the phone. 45 mins later I hung up. After reading all these complaints it is confirmed that I am dealing with scammers. This company is Trash and should be put out of business. I have paid thus far $135.36 that has not went towards my purchase so there basically telling me every 2 weeks theyre taking money out of my account for them to keep because I still owe $249.56 plus tax. (Whats the tax amount) There isnt an exact amount or anything that states how much I am to pay. And nothing in the portal that reflects this $420 that I supposedly was being charged. You get negative 5 stars -5Acima
Date: 02/19/2025
*******, wed like to get further details. Lets work together to get to the bottom of what happened and how we can fix it. Please contact us at ************ so we can talk.Review fromRoderic M
Date: 02/18/2025
1 starRoderic M
Date: 02/18/2025
I HAVE BEEN TRYING TO DO A RETURN SINCE THE DAY I GOT THE **** FROM THE STORE THE STORE STATED I COULDN'T RETURN! I CALLED ACIMA MULTIPLE TIMES WAITING ON A 3 hour return line once I got to an agent they set me up for a return NEVER CAME TO GET IT THEN I CALL TO SEE IS ANYONE COMING TO GET THEM THEY STATED NO AND GAVE ME MULTIPLE SETTLEMENT OPTIONS I ASKED FOR A SUPERVISOR THE AGENT JASMINE GOT UPSET PLACED ME ON HOLD AND TRANSFERRED ME BACK INTO THE ***** Today 2/18 another accident happened I called in and spoke with an agent with returns department she stated IF WE RETURN THE ***** AND PAY THE PAST DUE IT GOES ON MY CREDIT !! Theres nothing she can do since the items are rims At this point I offered to pay the past due if they just close the account the agent hung up on me again. Acima is misrepresented on the lease to own. Acima makes it difficult for me to terminate the agreement! I would NEVER RECOMMEND THIS COMPANY TO ANYONEAcima
Date: 02/19/2025
*******, Im not sure where things went wrong, but we would appreciate it if you would contact us at ************ so we can find out what happened and determine what our options are going forward.Review fromWuraola D
Date: 02/18/2025
1 starWuraola D
Date: 02/18/2025
I had a terrible experience with Acima. They approved me for a $650 credit limit, sent me an email confirmation with an approval ID, and even had me provide my Social Security Number and banking information. Then, out of nowhere, they revoked my approval and told me I was no longer eligiblewithout any explanation.This feels like a complete violation of trust. If they needed to verify something, they should have done so before approving me, not after I provided sensitive personal information. Now Im left wondering how they are handling my data.I would not recommend this company to anyone. Their process is unprofessional, misleading, and unreliable. Be cautious before giving them your information!Acima
Date: 02/21/2025
Wuraola, we reviewed your application history with us and noted you re-applied. Our system only allows one approval at a time, and approvals are not guaranteed upon re-application for our services. Please contact our processing department at ************** with questions.Review fromAnita B
Date: 02/11/2025
1 starAnita B
Date: 02/11/2025
After speaking to several employees in different departments following their instructions to return the item which Acima did receive in great condition, I continued to receive collection calls. I explained to Acima the product was confirmed that it was received by Acima, but money was taken out of my account anyway. Now I am put on hold to the ********************* after being told my refund is approved but is waiting for a Supervisor to release it. Not one Supervisor ever responds to my waiting on line call.Acima
Date: 02/12/2025
*****, Im really sorry you had such an unpleasant experience. Would you mind getting a hold of us at ************? Wed really like to see where things went wrong and what can be done about it.Review fromRobert S
Date: 01/24/2025
1 starRobert S
Date: 01/24/2025
Bad business practices lied about the price over charging meAcima
Date: 01/27/2025
******, Im really sorry you had such an unpleasant experience. Would you mind getting a hold of us at ************? Wed really like to see where things went wrong and what can be done about it.Review fromWanda Y
Date: 01/24/2025
1 starWanda Y
Date: 01/24/2025
This seems like a good idea but dont do it. First they add extra fees on top of what you see as the original lease amount. They automatically signed me up for some type of protection plan that added over $100 to the already inflated bill. Then they dont explain that the amount on the lease agreement is only a 90 day pay off. If its not paid off in 90 days the whole lease amount doubles plus taxes. On top of this the app is very confusing. The Payment history reflects payments that you have made and payments that have not actually been made. Which is misleading. So you think you have paid a certain amount and have not. I believe they dont really want people to pay these leases off in 90 days. So they make it confusing. Also if you make an extra payment then if pushes your automatic payments out so they no longer come out. So if you are trying to add extra payments on top of the automatic payments it wont go through. Now you arent paying as much off as you think. And you have to keep checking the app weekly to make sure you pay enough to pay it off by the 90 day payoff amount or youll be stuck paying double what you imagined. This company is not clear about fees and charges or payments. I paid mine off as soon as I realized their scams. Do not use them. Find someone that is more transparent ant clear about what you owe. If I could give 0 stars I would.Acima
Date: 01/27/2025
*****, thanks for taking the time to rate us. Based on your rating, its clear that your experience with us was less than ideal. Wed love a chance to talk to you about how we might improve. Would you mind reaching out on our website chat, or calling our customer service line at ************?
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