Reviews
This profile includes reviews for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 418 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromGina H
Date: 01/18/2025
1 starGina H
Date: 01/18/2025
Acima steals from you bank. Try to debit at midnight before direct deposit hits your account. Then charge 20 dollars late fee o. The same day. Then debit all your card on file,for the same payment. **** this company down. Theives
Acima
Date: 01/20/2025
****, we note the rent payments process on the date you indicate, and may process at any time on the date. If you are unhappy with the payment date, we are happy to update your payment schedule to a date that works better for you. Please contact us at ************** so we can assist.Review fromEileen N
Date: 01/17/2025
1 starEileen N
Date: 01/17/2025
Worst buying experience ever. This business should be prosecuted. I applied for ****** furniture financing and was sent to Acima. They offered 90 days same as cash and I was prepared to pay somewhat of a charge. I bought 2 items, A tv stand for 135 and a sectional for 900. They immediated started an every other week payment plan at 119 per week. I had my TV stand for 135 immediately, but had no sectional sofa. After 8 weeks, still no sofa, the sofa part of my order was canceled. I had made 2 payments at 119 each... I should have a refund of what I paid right? Less than 90 days right? ****. My 135 tv stand had a 50$ mark up fee, fair. But was not stated was closing your account early you get charged another 50$ fee and taxes. So my 135 tv stand, now cost altogether $250. Now let me talk about customer service. I've been yelled at, told my business doesn't matter, hung up on, transferred repeatedly by agents who had no idea what was going on, harassed telling me i'm late on a payment that was on auto draft and spent literally hours trying to close out my account. Run as far as you can away from this company.Acima
Date: 01/20/2025
******, Im not sure where things went wrong, but we would appreciate it if you would contact us at ************ so we can find out what happened and determine what our options are going forward.Review fromCassandra B
Date: 01/10/2025
1 starCassandra B
Date: 01/10/2025
I'm requesting corporate phone number because I was never sent any mail or emails stated that my promotional was expiring or anything I 've had to pay a extra ***** so that you would stop auto drafting my account so I want my money back being there was no mail letting me know how much was left on my loan !!!!!!!!!!!!Acima
Date: 01/20/2025
*********, the email associated with your review doesn't match to any leases in our system. Please contact us at ************** so we can assist you with this.Review fromJose F
Date: 12/19/2024
1 starJose F
Date: 12/19/2024
Acima is the biggest scammers on earth i called yesterday to pay off my loan I completely paid it off then the next day they charged me again on my pay day knowing this is why I called and paid it off just so that won't happen first and last time never again will i.use them SNAP FINANCING is way better because they don't do this again ACIMA is a rip off Next time I look at a business it will be through here BBB im telling friends and family about thisAcima
Date: 12/23/2024
****, what youre describing is not what we try to deliver to our customers. Please reach out at ************ so that we can fix it.Review fromSaundra R
Date: 12/13/2024
1 starSaundra R
Date: 12/13/2024
NO STARS!!! I received my purchase from ***************** on Saturday 12/7/24. I went to the store on Sunday 12/8/24 to pay the bill in full and was told that I could not pay the bill. First, they couldnt find the account and then I was told that because they couldnt find it, it hadnt been funded and then I would need to try again tomorrow. It was at this point that I met another representative and he explained everything about the payment procedure. The first one, *******, had not explained this to me. I was les to believe that this was a credit purchase NOT ONCE was it ever mentioned that this was a lease. For several days, it is now Friday 12/13/24, I have made attempts to pay the bill in full. When I found an option on the 3rd day to make a cash payment at a retail store, the app limited the amount that I could pay and when I did figure out how to keep the amount in the box I followed the steps, tapped review and submit, it then proceeded to do a draft from my account which I did not want. I immediately contacted Acima asking them to cancel that process because I wanted to go in to a store to make the full payment. Mind you, when I was asked by ******* for my account info, I was told that it was for identification purposes. The way he acquired ID and BANKING info was fraudulent. Aside from day 1&2, I have not been able to speak with anyone on the phone to have this resolved. As of yesterday, each time Ive called, Im being directed to a voicemail to leave a message. I left one message but no one has returned the call. I HAVE NEVER HAD AN EXPERIENCE WHERE A COMPANY REFUSES TO ACCEPT PAYMENT IN FULL BEFORE THE DUE DATE!!!Acima
Date: 12/16/2024
*******, it seems like youve had a less-than-ideal experience, which is definitely not what we want for you. Would you give us a chance to see what happened and whether theres anything that can be done? You can reach our ********************** directly at ************.Review fromRaymond R
Date: 12/12/2024
1 starRaymond R
Date: 12/12/2024
They are charging me a late fee, but my bill is not late. My bill is due today and I'm paying today, but because their attempted auto pay did not go through, I'm now being charged a late fee. IT'S THE SAME DAY!!!! This is a rip off!!!!Acima
Date: 12/13/2024
*******, we note you contacted us on December 12. We have assistance for customers who make up missed payments same day. Please contact us at ************** so we can look into this together.Review fromTerry B
Date: 12/12/2024
1 starTerry B
Date: 12/12/2024
I got a lease through Acima on 07/07/2024. I always pay off my leases in the 3 month pay off option. This time I at the last two weeks off my 3 month pay off. A payment was taken of $88.36 on oct 4 which dropped my pay off amount to ****** that I paid on the 7th. My payoff date was the 7th. My payoff amount was $438.85 before the $88 payment. My total I paid by the 7th was $465.95. I was also assured by someone I talked to from their customer support that those payments would not affect my early buyout option. It was on a recorded line and also have all the screenshots I have of payments that were made. They still want me to pay for the cost of rental when I paid what I needed to clear my loan. I talked to a manager would kept repeatedly telling me I did not pay off the correct amount and thats why Im stuck with the remaining balance. I really feel like he tried to get over on me and did not care about the payments that I made to the account. I still have recurring payments taking from my account and thats not right!! My name is ***** ******. I would NOT refer this place to anyone else!!!Acima
Date: 12/13/2024
*****, we reviewed your lease and noted you have not met your 90-Day early-purchase amount of $960.79 before tax. When using the Acima customer portal, the portal automatically calculates any currently processing payments and provides an accurate purchase amount. Please contact us at ************** so we can discuss a resolution with you.Review fromDarla C
Date: 12/07/2024
1 starDarla C
Date: 12/07/2024
I got a loan purchase from Acima November this year 2024 for $1600 with payments of $215 a Month, to pay the loan off it will coast Me $4500. Thats usury and ROBBERY and should NEVER be allowed!!!!!!! PLEASE DO NOT DO ANY BUSINESS WITH ACIMA???????????????????Acima
Date: 12/09/2024
*****, we note you've had 3 prior leases with us, and that you recently entered your fourth lease. We find it unfortunate you are dissatisfied, as we've not received any prior indication from you of any concerns. We confirm you have two early-purchase options available on your current lease. If you no longer wish to lease with us, you're welcome to return the property and we will terminate the lease. Please contact us at **************, so we can see what went wrong and how we can assist.Review fromLisa J
Date: 11/27/2024
1 starLisa J
Date: 11/27/2024
I got my car fixed with ****** of lease from ACIMA. Then I was late 1 day and they want to charge me over 1000 dollars. I called and talked with ****', he told me to stop payment, but their is no way to do that. So I called and told the ******, that I was doing a settlement on Jan 2025. He agreed, then charged my card again. They had already told me I would get a settlement for 250$. Why are they taking more money out. I canceled all payment methods. This place is ridiculous. I highly recommend never ever doing this loan. Please listen this is more trouble than it is worth and they will rip you off.Acima
Date: 12/09/2024
****, Im not sure where things went wrong, but we would appreciate it if you would contact us at ************ so we can find out what happened and determine what our options are going forward.Review fromLashayna D
Date: 11/20/2024
1 starLashayna D
Date: 11/20/2024
I bought furniture from ******* through acima and I was supposed to pay it in 6 months I was late paying one payment and they took me off the plan and when I called to fix it they told me I was to pay 1900 on top off the 790 I had already paid for the couch and barstools that were only 895 in all! I thought that was crazy so I told them they could have it back and Ill take the loss ! They tried to say I had to cancel a lease with ******* first but that made no sense and when I explained why they hung up on me ! Then after I called back they said I could settle the lease for 400$ if I paid today but that I couldnt use them again ever! I dont care I normally pay all up front but this time I was trying to save money I wont do it ever again! If there are any other leasing places like this I highly recommend you just using ur credit card and pay back on it that way like I normally do!Acima
Date: 11/22/2024
Lashayna, we're sorry to hear you were dissatisfied with your experience, please contact us at ************** with questions.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.