Reviews
This profile includes reviews for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 418 Customer Reviews
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Review fromCarmen B
Date: 10/01/2024
1 starCarmen B
Date: 10/01/2024
I purchases furniture for $1412.35 and used the 90 day early purchase option with Acima. I was charged ****** plus ***** and ***** my first payment then 13 weeks my payments were ***** a week. So, my balance paid ******* I then received an email telling me I need to pay ****** for my early purchase option or keep paying the ***** a week for 6 months. I really don't understand why I still owed the ****** because to me I should have owed them *****. So I went on the app and paid the new amount they came up with ******. I don't understand why I'm having to pay almost ****** more since I made all my payments on time and within the 90 days.
Acima
Date: 10/02/2024
******, Im really sorry you had such a frustrating experience. Would you mind getting a hold of us at ************? Wed really like to see where things went wrong and what can be done.Review fromAshley N
Date: 09/30/2024
1 starAshley N
Date: 09/30/2024
The retailer did not inform me that if I didn't pay within 90 days, the purchase amount would double. They assured me I had a year to pay the agreed-upon price with no additional charges. It turns out I only had 90 days to pay, and now I owe twice the agreed amount. When I contacted Acima to see if they could stick to the original agreement, they refused, stating that the 90-day deadline had passed. This feels like a complete scam, and I will not be using this company again.Acima
Date: 10/02/2024
******, we're sorry to hear you've had a less than ideal experience. We confirm we spoke with you on October 1, 2024, and provided a resolution. Please contact us at ************** if you need any additional assistance.Review frommark E
Date: 09/27/2024
1 starmark E
Date: 09/27/2024
Loan Sharking minus the broken legs and arms. I bought a fridge it was 550 plus 80 dollars for delivery with taxes which came out to ******. I paid ***** for the initial payment for some reason they said I owed them ****** paid them off as fast as I could. not even a month's total rent paid ******. they even charged me a ***** fee for the final payment. buy any other wayAcima
Date: 10/02/2024
****, it seems like youve had a less-than-ideal experience, which is definitely not what we want for you. Would you give us a chance to see what happened and whether theres anything that can be done? You can reach us at ************.Review fromYezmin C
Date: 09/25/2024
3 starsYezmin C
Date: 09/25/2024
I signed a contract for an iPhone with this company. I appreciate how they have been helping me as I was out of work for a while and behind on my payments; however I have been working now for a few months and have spoken to quite a few different employees for this company in regards to setting up payment plans. The last person I spoke with informed me of a pay out plan and went over the amount that I would have to pay to be done with this company. Well, the amount that was given to come out has not, and only the original amount of $255 still tries to come out, which is not what was discussed. Prior to, I spoke with another agent and was supposed to have a set amount come out of my account every 2 weeks but nothing showed for that either. I just want to know what is going onAcima
Date: 09/27/2024
******, we show that you spoke with us directly on September 25, 2024 and set up a settlement plan. If you need additional assistance, please contact us at **************.Review fromSabrina J
Date: 09/24/2024
1 starSabrina J
Date: 09/24/2024
purchased tires in feb. thinking i "charged" them but nooooo im being charged over double i contacted them as a rental they said can return them - rip off! why would pay 1800 for a "deal" on not so high-quality tires/??cant do 0 starsAcima
Date: 09/25/2024
*******, so sorry to hear about your negative experience. Please reach out to us at ************ so we can look further into it.Review fromValerie W
Date: 09/20/2024
1 starValerie W
Date: 09/20/2024
If I could give them a ************** rating, I definitely would. I thought that I was getting a loan, turns out they call it a 'Lease';learned that today. At any rate, I was approved for $4000. My purchase was $950 of which I had to pay off in 90 OR for 1 year, that would have been September 2025, I would have had to pay them $2,700.00. $2,700????? I took a real loan w/o interest, to pay them off by the 90th day. And then, when I asked if they reported to the credit agencies, they said no. However, when you first call in there is an option to press is you are delinquent and need to make arrangements. I asked them, what would have happened if I stopped making payments, they said send it to collections. Well, at that time wouldn't the collection agencies report it to the credit bureaus? Never ever, NEVER EVER again will I or refer anyone to these folks. Ridiculous!Acima
Date: 09/25/2024
*******, we confirm you were provided all lease terms electronically, including a full copy of the agreement prior to signing. Additionally, should you elect to cease making rent payments, your lease is transferred to our internal collections and recovery department to assist in bringing your lease current. Leases are not sold to third-parties for collection, and we again confirm we do not report to credit bureaus. We're sorry to hear you had such a frustrating experience, please contact us at ************ with any additional questions or concerns.Review frommaranda m
Date: 09/13/2024
1 starmaranda m
Date: 09/13/2024
Acima is a joke!!! They are charging 3 times the amount of the actual purchase and you cant even return the item!! Im in the process of filing a lawsuit. Theres 1 going in ******** and *** be next. Do not use them they are the biggest rip off everAcima
Date: 09/25/2024
*******, we confirm you can, in fact, return the property at any time. Please contact us at ************ if you wish to initiate a return.Review fromEtah D
Date: 09/11/2024
1 starEtah D
Date: 09/11/2024
Thought I was applying for a 6 month no interest line of credit. Now my 6 months are up and what I thought was my balance of ******* is now as much as the beginning total of over $4000.I would give them negative stars if I could.This was not explained to me at the furniture store nor did I receive any paperwork on this from Acima. I had to find them on the internet and call THEM!!!!I had to ask for a manager because I couldn't understand the first rep who was nice but just couldn't understand him.Acima
Date: 09/25/2024
Etah, what youre describing is not what we try to deliver to our customers. Please reach out at ************ so that we can fix it.Review fromJesus S
Date: 09/10/2024
1 starJesus S
Date: 09/10/2024
This Company Acima is a joke they charge you 3x as much for your purchase bad customer service and when u speak to a supervisor they wont even give you there full name Mr.**** * this company is a complete rip off today 9/10/24 i have 2 charges and now i have to wait 3-10 busniess days before they can even help me because their system is down and its (not showing their end ) smhAcima
Date: 09/25/2024
*****, wed like to get further details. Lets work together to get to the bottom of what happened and how we can fix it. Please contact us at ************ so we can talkReview fromReese Y
Date: 09/10/2024
1 starReese Y
Date: 09/10/2024
I started a lease with them paid $1000 then the merchant cancelled the items. I called and was told there was mother that could be done except to send a email and wait 5-10 days to hear back. I have used them for other products and never had a issue but after this experience I will never use them againAcima
Date: 09/25/2024
*****, we're sorry to hear you had a bad experience. We reviewed your lease and confirm it was terminated on 9/14/24. Please note that terminations may take a few days for our resolutions department to process, but we endeavor to resolve all matters quickly. If you have further questions please contact us at ************.
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