Complaints

This profile includes complaints for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Larry H. Miller Dealerships has 55 locations, listed below.

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• 

  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
• 

  Larry H. Miller Chrysler Jeep Dodge Ram Bountiful

  755 N 500 W West Bountiful, UT 84010-6977

  
• 

  Larry H. Miller Lexus Lindon

  544 S Lindon Park Dr Lindon, UT 84042-1655

  
• 

  Larry H. Miller Chrysler Jeep Dodge Ram Riverdale

  1481 W Riverdale Rd Riverdale, UT 84405-3907

  
• 

  Larry H. Miller Ford Lincoln Draper

  11442 S Lone Peak Pkwy Draper, UT 84020-6880

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around June 1, 2023 I traded in my vehicle I purchased from Larry H. Miller Chrysler, Jeep, Dodge in ***********, **. I was looking to get assistance in canceling my GAP insurance as well as I additional coverage I bought for my vehicle. I walked into LHM and spoke to a sales rep who provided me with a phone number to contact. I contact the customer care number for **************** They provided me with a form where I was needing a service contract number, needed from the dealership.I then made multiple attempts to contact the finance department at LHM through phone. The finance department never answers, nor do they have a voicemail. I contacted several sales associates through the phone who stated they would provide a message for finance to contact me back. This whole situation lasted longer than a week before I had to drive to the dealership and sit in their business for hours before being able to speak with a finance associate. Once I finally met with the (lady) finance associate, she was able to fill out my form in less than two minutes and she advised she would be sending everything to *************** and it should take 4-8 weeks to see a refund check. I have waited since middle of June and now its September 1, 2023. I contacted total auto care once again and they advised they never received any cancellation from my LHM. I have since made several attempts to contact LHM finance regarding the issue. Their voicemails still do not accept messages. I spoke to a manager who advised they would send them and email to contact me. I still have not been contacted by anybody in finance. Total care auto has since informed that if the dealership cannot provide a form when I initially sent it in June they would not be able to provide me with the $3,810 I was suppose to receive and I would then be credited whatever the amount would be from todays date.

  

  Business Response

  Date: 09/05/2023

  I apologize that you are having an issue at one of our dealerships.  I have spoken to the General Manager regarding your issue, and he has informed me that their records indicate the form was sent to *************** on July 5th and was resent last week as well.  *************** will use the cancellation date that is on the form and the refund will be cancelled from that date not the date they receive it.  If you have any further issues, please feel free to reach out.  

• Initial Complaint

  Date:08/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold Larry h Miller Chevy a truck and traded in another truck for a vehicle. We were supposed to receive a check for the truck we sold. The dealership messed up the paperwork and so we were told we had to wait for the check. All the while they can post and sell the vehicles while we wait. They won’t return calls or emails to give us updates on where the check is at.

  

  Business Response

  Date: 09/06/2023

  Customer has spoken with the general manager and had a check processed.  It will be overnighted to the customer directly.  If there are any further issues, please feel free to reach out to us or contact Drew C******, General Manager directly.  Thank you.

  Customer Answer

  Date: 09/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my ****** forester to this dealership to have it appraised for trade in value. My car's transmission had broken and it was too expensive for me to fix. They failed to tell me that it was under a warrant extension, and that I could have had my car's transmission fixed for free. Instead they tried to pressure me into buying a new car and selling my old car to them for 1/6th of what it's market rate would have been if it had been fixed under the extended warranty. Based on the information that they gave me, I bought a completely new car instead of having my old car fixed for free (which would have been my preferred outcome). I am extremely upset and dissatisfied with their untoward and deceptive behavior.

  

  Business Response

  Date: 09/06/2023

  I have spoken with the general manager at the dealership who has attempted to contact the customer.  *********************** respond to his messages and contact him directly for assistance and if there are any further issues feel free to reach out here.  Thank you.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off at Larry h miller collision in mesa riverview with Scott a month ago for damages from an accident to be repaired. He assured me he would handle it, well I got my car back on Friday 8/11/23 and parked it due to me having rental until today. I get in my car and it’s a white powder/lint all on the cloth seats and door panels, it will not come off, the tint on left passenger window looks like it’s been ripped off, the car has a knocking sound in front left which is super loud, the front left bumper that connects to left panel is still buldging out from when it got sideswiped in the accident and when you lock the doors it sounds like the car battery is about to die. All these things were not like this when I dropped the vehicle off only the bumper damage. I tried calling and once again Lisa answers the phone and hangs up on me and nobody calls me back. It’s been chaos from drop off with this place and no communication from them at all until I had to get rude with Lisa for handing up 3/4 times when I first called. Scott called back and gave misinformation about the car being ready. It seems like they rushed through the job and made things worse!!! I would love to be contacted by the business to get this matter resolved. I spoke to the insurance adjuster and he stated I need to speak to body shop who hangs up on me. My car needs to be detailed to get white substance out, knocking corrected, tint repaired bumper fixed correctly, that’s why progressive paid them and battery issue. Also I would need a rental car while the issue gets corrected as this is how it was when I brought car to you. I will never deal with this company again after this is resolved!!! Scott and Lisa are a big disgrace to the company!!! I refuse to speak with Scott or Lisa I need to speak to the CEO so they know how their company is being ran!!

  Customer Answer

  Date: 08/26/2023

  This is screenshot from adjuster Andrew G******* from progressive insurance.  My car is not fixed, stains are on the seats and my tint has been tampered with. I tried calling Larry h miller and Lisa always hangs up on me. I need this handled ASAP. This experience was horrible.  I also have videos showing damage to vehicle and car not being fixed properly but it says too large to upload. I just want my vehicle back in condition I dropped it off in. 

  

  Business Response

  Date: 08/30/2023

  The Collision Center Manager Brad L******* has spoken with ******* and has a plan to resolve the issues.  Please let us know if there is anything else that you need.  Thank you.

  Customer Answer

  Date: 09/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2013 F-150 Supercrew is under recall. They claim the *** number isn't under recall, but the year, make and model all have symptoms of the recalls for this vehicle. Made an appointment to have the issues fixed, the dealership refused to help with repairs because of the *** number error. This dealership is allowing an unsafe vehicle to be on the road. These recall items need to be repaired at the expense of ****.

  

  Business Response

  Date: 08/23/2023

  I am sorry that you are having an issue with one of our dealerships.  If you could let me know the specific dealership you are working with, I will be able to look into this further.  Thank you. 

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20506829
  
  I am rejecting this response because:

  The response from the business was to know the specific dealership.

  This dealership was Larry H Miller ***************.  They refused to help me and my truck needs to be fixed under recall.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/28/2023

  I have reached out to the service manager and general manager per the dealership this is their response..

  I reached out to **************** this morning via phone call and text. I was unsuccessful in reaching him. I did leave him my contact info to get back to me. I will coordinate with him to get the vehicle back here and see what we can do to help.

  **** reached out to the customer today as well and has not heard anything.

  *******************
  Service Director
  ******** ******
  ************

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle I felt forced into also was told vehicle was all original three months in had problems with the drive line . Once inspected by a mechanic it had after market transmission and drive line . *** had to further invest money to fix the problem I was deceived into buying this under the impression in was all stock Id like to return the vehicle and get my down payment refunded

  

  Business Response

  Date: 08/23/2023

  I am sorry that you are having an issue with one of our dealerships.  If you could let me know which specific dealership you are working with, I will be able to look into this further.  Thank you. 

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Montana ********

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2019, I bought a "certified pre-owned" 2016 jeep compass latitude from this dealer with around 27k miles on it. We did a title search and a carfax report which were both clear; however, I know that things don't always get reported there. Because of the rigorous inspection required to certify a used vehicle, I agreed to buy. Because I have never acquired damage to the front, or any part of the vehicle for that matter, the plastic cover under the hood has never needed to be removed to access parts of the engine needing regular maintenance. Last week, I took my jeep in to have the a/c compressor replaced due to a broken a/c compressor clutch....which should have been covered by my warranty. I still have either 15k miles or one year left under my extended warranty. The claims adjuster denied my claim because the condenser has clearly been impacted and the damage to it is rusted. The exterior is untouched. I have ALL of my maintenance records, none of which contain front exterior body work, and can prove that no accidents have been reported to my insurance. I have never even hit a squirrel in my nearly four years of ownership. This dealership either knew that the vehicle had been in a front end collision and worked to cover it up, or they did not perform a thorough enough inspection-which would absolutely include the Condenser and radiator, before they called it certified pre-owned and then sold it to me. I still owe $10k on this jeep, and because my warranty I'm still paying for is no good, I've paid $3k in repairs, and still have an overheating engine due to the bent condenser preventing the fan from regulating the engine temperature. I now have no choice but to pay another $1200 so that I can get to work.

  

  Business Response

  Date: 08/23/2023

  I am sorry to hear that you are having an issue with one of our dealerships.  If you could let me know the specific dealership you are working with I will be able to look into this further.  Thank you

  Customer Answer

  Date: 08/24/2023

  
  
  Complaint: ********
  
  
  The dealership which sold me a CPO vehicle under false pretenses hiding significant concealed front-end damage is Larry H Miller Jeep at ***** **** **** ***** in Sandy Utah.  The salesman is no longer there from what I understand; but my life is in ruins because of this and they seem to think it's acceptable to ignore me.  I am a traveling medical professional with an assignment to get to before 9/5.  Not only will I not get there without my Jeep, but because of the nearly $4k I've paid out for what should have been warranty-covered repairs, I did not make my payment this month and most certainly cannot pay my rent next week.  
  
  
  
  Sincerely,
  
  
  
  ******** ********

  

  Business Response

  Date: 08/30/2023

  Per the General Manager Steve M*****.  He has attempted to reach Kristina at the numbers provided but is unable to get a hold of her.  If there is an ongoing issue, she will need to reach out to him directly for a resolution at this point.  Thank you.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 Wagoneer in October 2022. At first we had no issues. We started having problems with the Wagoneer. Took it into the service department on multiple occasions. The last service visit it was there for months and problems couldnt be fixed. So the *** started the manufacture buy back process. The buyback was completed on July 7,2023. Per the agreement with the *** we were supposed to get back our extended warranty, maintenance contract and gap insurance. On July 7, then at dealership I was informed I would only be getting back a prorated amount of the extended warranty and gap coverage. They said no to the maintenance because 1 oil change had been used. The issue we are having is several days went by and no check from dealership. I contacted them, I was informed that it would take 30 days to receive my money. Ridiculous because I was prorated and charged interest but they can keep my money for that amount of days. Well on August 7th, 2023 no money still. Called several times spoke with sales manager. He finally found out that the accounting department did not submit the paperwork. So now they want me to wait at least another 30 days until they get the check from warranty company and then cut me a check. I asked for them to cut a check now and was told they couldnt. I have left a message for GM and no response. I want my money back since I am not getting interest for there mistake. I had to email the paperwork to warranty company since dealership had not done their job. This is not okay for a dealership to keep my money for this amount of time.

  

  Business Response

  Date: 08/16/2023

  I apologize that you are having an issue with one of our dealerships.  We have several dealerships in the ********* so if you could specify which dealership, it is I will be able to assist you further. 

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20473009
  
  I am rejecting this response because:
  No offer, asking which Larry H. Miller.

  My complaint is with Larry H. Miller Chrysler Jeep Dodge. ********************************************************************
  After filing this complaint they did cut a check for the prorated amount for the extended warranty and gap insurance.  My issue still is that I had to fight for my money and did not get compensation for how long it took for me to get my money.  The GM never returned my call.  I still feel I should get my money back on the maintenance contract.  The fees charged for these services I had to pay. I had the buyback July 7,2023.  Did not receive my check until August 17,2023.  How can a dealership prorate amount and charge a fee but the customer has to fight to get it back with no compensation.  

  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally got referred to Larry h miller for the repair of my vehicle. We got sent home with a car that was less than halfway repaired. I didnt get the rim we discussed or the trim that keeps the water out of the cars mechanical system. I have called and called and they keep telling me they dont have the parts but offer no other resolutions. My car is now suffering from electrical problems because of the negligence from this company. We are almost a year passed the point we took the car in to begin with. This center has been absolutely terrible to deal with. I have spoken to the owner and management. No one seems to want to help me resolve this matter. This is not okay. We have had problems with the braking system since this company had my car. I just want my car back to the way it was before these people touched it.

  

  Business Response

  Date: 08/16/2023

  I apologize that you are having an issue with one of our dealerships.  If you could please specify which dealership you have been dealing with I will look into this matter further.

  Customer Answer

  Date: 08/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20470379
  
  I am rejecting this response because:

  690 **********

  ****, **  84058

  ************* 
  

  Here is the address where my car was serviced

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/20/2023

  That particular dealership is no longer owned by Larry H Miller.  Our General Manager at the Used Car Supermarket in ***** has attempted to contact you, but it went to VM.  If you are having issues still, please reach out to the ***** location and speak with *********************** General Manager and he can look into it for you.  Thank you. 

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle for Enterprise Rent-A-Car back in October 2022. I had some problems with the vehicle so I decided to take it to the dealer. The inform me the vehicle had pubicles that have not been taken care of it including changing night lights in the vehicle. The service provider at the dealer service department installed the wrong lights in my car, as a consequence my lights were not working. I contacted the dealer and my car had to spend a week there until the correct parts arrive. My biggest concern also was the fact of the car shaked every time I was trying to break and I was over 25 miles per hour. I mentioned this several times the dealer and the only answer that I got was it couldn't find anything. According to the dealer they check on the brakes and the interiors and they couldn't find anything. I took the car to get service again today and I mentioned one more time about the same problem. The person that helped me today inform me that my prior service rep does no longer work in the company due to line to clients customers and telling them there was nothing wrong with their vehicles when in fact there was something wrong because she didn't want to stay longer hours at work. They finally found today what was wrong with my car and what was making the shaking when I press the brakes. They service my car plus they had to change all my tires I'm fix a problem ( rotors) which end of causing me over $1,100. This could have been taken care of way sooner if they have listened to my concern from the get-go not only that I had to go on a family trip out of state and my I didn't feel comfortable taking my car so I end at renting a vehicle so I could feel safe driving it. I hope we can come to a resolution.

  

  Business Response

  Date: 08/14/2023

  Please provide the specific dealership that you are working with so I can look into this matter further.  Thank you.