Complaints

This profile includes complaints for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
• 

  Larry H. Miller Honda Murray

  5808 S State St Murray, UT 84107-6135

  
• 

  Larry H. Miller Lexus Murray

  5686 S State St Murray, UT 84107-6158

  
• 

  Larry H. Miller Toyota Murray

  5650 S State St Murray, UT 84107-6131

  
• 

  Larry H. Miller Used Car Supermarket Sandy

  10990 S Auto Mall Dr Sandy, UT 84070-4180

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove over an hour to Larry H Miller from deep in the mountains believing I had multiple warranties on my newly bought vehicle in which I pay monthly as part of my payment. My car was on a doughnut spare, substituting for my flat tire, and there was another tire low on air. They took my keys and left me in the lobby for 2 hours, only to tell me that they could not repair or replace my tires. They sent me back up the mountain on a spare doughnut tire and didn't even bother to fill the low tire. The lack of concern for customer safety is appalling, I will now have to drive my wife and 7 month old baby in this vehicle until we can get it fixed. I will pay $200 less for replacements locally, and will not have to wait 2 hours for an answer.

  

  Business Response

  Date: 12/09/2022

  spoke to customer and resolved issues and offered to take care of a future oil change and help out with tires.  Customer will communicate with GM when he comes to the dealership,

   

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previous Complaint filed due to delays in service and lack of **urtesy vehicle. This is a different issue. When I dropped off the vehicle I **mmunicated the details that the vehicle would start, idle roughly, and then grind to a halt. After one day of inspection I realized that the aftermarket security system was removed from my vehicle, which would affect the electronics in the vehicle. Every time I called for an update I asked specifically if the wiring was fixed, as it was my primary **ncern. Larry H Miller ******************* (LHMSC here forward) responded that they had resolved the wiring as part of their service of the ignition cylinder. Given the several instances I had asked and was **nfirmed the wiring was fixed I left with the **nfidence they had inspected and repaired the electronics. The vehicle was turned over to me on 11/22, one day quicker than the promised **mpletion date. I drove the vehicle home, and then started it to warm up before running an errand. The vehicle again did the same behavior as I described pre-repair. The next morning, with no **nfidence in LHMSC's service, I called *** and had the battery replaced. After troubleshooting, the *** tech said the alternator was not charging the new battery. I replaced the alternator with a new one, and when that alternator was tested at advance, the battery was still not charing. ***** did not perform the work they assured me several times they did. Moreover when the electronic system fails, the engine **mputer can fail and render the vehicle dead instantly. I was given a vehicle that did not have the promised work done, and a simple safety inspection of the battery charging (an integral part of the ignition) would have shown this. LHMSC was remiss to the extent that their FAILURE to fix the vehicle put me and other motorists in MORTAL DANGER. There are several clerical errors in their notes, my vehicle is a 150 not 350, their re**rds on intake are inadequate and do not ** ver what I told them.

  

  Business Response

  Date: 12/09/2022

  spoke with the customer and she said all issues are resolved and we could close out the case.

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18460048
  
  I am rejecting this response because:The services/ paperwork necessary for my insurance payout has not been completed by the dealership. **** has sent lots of communication requesting pictures of work done and LHM has not responded to their requests. Also, I had to do hours of work afterwards because they did not complete the work they promised. Their delays killed my car battery and their tech did not do the electrical correctly.
  
  Quick resolution. Complete and send the **** proof of work supplement immediately.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 12/12/2022

  ********
  Please contact ************************* or ***********************, and they will set up a time for your to get pictures taken of ************ for the insurance company. 
  Thank You
  Tell us why here...

  Customer Answer

  Date: 12/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022 I had took my car to the Larry H Miller ***************** in *********** ********** for a check engine light! The told me it was a VVT solenoid! I did not have the money for repairs at the time! ********************* me it was safe to drive my vehicle to another shop/ my house. At the time I was living in ***** **********! I got home with vehicle, the next morning it did not start! I called the dealership to see when I can get my car in the shop, earliest appoint was in August. I towed my vehicle to the dealership in August of 2022, the car has been there since! On August 9th 2022 the dealership has called the insurance company (******************************) to let them know that I needed a new motor for my vehicle. On 10/21/22 the dealership had called the insurance company about the same claim of a blown motor. I had went to my bank in ***** ********** on November 10th 2022 to discuss a loan since the insurance wouldnt cover repairs. ************** at ******************** had called **************** At the dealership at 12:45-1pm to discuss a payment in full, **************** had told ***** that there was no actual diagnostic done on the vehicle. **************** stated that the only thing he knows is that it wont start. I have been fighting with Dealership an Insurance for 4months to be told that they dont actually know whats wrong with the actual vehicle, I want to get my car fixed in full with little to nothing paid! I cant work because I have no vehicle and I have a kid on the way. Thank you for the help!

  

  Business Response

  Date: 11/21/2022

  The customer has been offered to trade the vehicle in at the dealership.  The customer declined to do so.  At this time there is nothing else that the dealership has to do for the customer.  I has been communicated that **************** should come pick up her vehicle.  

  Customer Answer

  Date: 11/26/2022

   
  Complaint: 18401730
  
  I am rejecting this response because: We tried to trade my vehicle in but they wouldnt give us the money that was owed for the car. I would gladly trade in my car but I was not able to. And an actual diagnostic was not done on my car to know what was wrong with it in the first place. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/29/2022

  On June 22, 2022, you took your 2017 ******* Sonata (the Subject Vehicle) to the Dealership for service due primarily to the illumination of its Check Engine light. During the diagnosis, the Dealership found that oil from two bad seals had leaked onto the Subject Vehicles engine,shorting out its assembly and causing the Check Engine light to display. At this time, there were no codes pertaining to an engine issue.
  At the conclusion of its diagnosis, the Dealership informed you that your extended warranty provided by ****************************** would not cover the repair cost for replacement of the oil seal parts. The Dealership informed you of its recommended repairs (which you would be responsible to pay for), however, you voluntarily chose to decline repairs and drive the Subject Vehicle away.
  
  On August 8, 2022, you coordinated to have the Subject Vehicle towed back to the Dealership. The Dealership discovered that you had driven the Subject Vehicle about 100 miles since the last service visit and that now there were issues with the engine caused by the failure to repair the prior issues identified at the last service visit.
  
  The Dealership requests that you retrieve the Subject Vehicle by the end of business on November 2, 2022. After that date, the Subject Vehicle will be towed. Any questions about the Customers extended warranty claim should be made directly to ******************************. Tell us why here...

• Initial Complaint

  Date:11/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ******, ***** and the dealership is in *****, *****. I was interested in a truck at this dealership. We went to ***** on Saturday, October 29th. We went as it was our daughter's birthday and decided to stop beforehand to see the vehicle in person. We let the sales agent know we'd be back prior to closing and pending agreement on price. We went back prior to closing same day. We couldn't agree on price and we parted ways without a vehicle being purchased. On Monday, October 31st, I received a text message stating they were willing to offer me the deal of the century. They lowered the price in order to sell the vehicle to me. I agreed with the price. They asked for an application to be filled out online on Tuesday Nov. 1st.They ran a hard inquiry on my credit. I only agreed to the application and credit run because they were selling the vehicle to me. A hard inquiry impacts credit score and lowers points thus creating less than circumstances for future financial dealings. They asked for a $1,000.00 down payment and stated it would be taken off the lot. Again, we proceeded since they made this deal exclusively for me. They knew I was not from the area. They asked me if I could come same day and I let them know I could come pickup next day, Nov. 2nd, after work and be there at 7pm. They agreed. The next day on Wednesday November 2nd, they asked what time we were coming. I was already out of work and let them know I'd be there in 40 minutes. A few minutes later, they texted stating they sold the truck and hope we weren't coming. I called the sales person and she stated she had put a sold sign on the vehicle and her general manager decided he'd sell the vehicle to someone else. This is shady and unethical business practices. I want them to remove the hard inquiry off my credit report as they falsely misled me and impacted my credit score in a negative way. This negatively impacts any future financial dealings as it can stay on my record for up to 2 years.

  

  Business Response

  Date: 11/09/2022

  The customer gave ** authorization to pull credit. We will not remove the inquiry

   

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18354952
  
  I am rejecting this response because:

  They reached out to sell me the vehicle. The agreement was vehicle was being sold to me so an application would be submitted. They did not fulfill their end of the agreement and left me with no vehicle and hiring my credit along with it. They need to remove it since they didn't complete their end of the agreement when THEY are the ones who reached out to me with this agreement, not the other way around. They are also lying in reviews stating they contacted me for a resolution when they never did and ignored/blocked my calls.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have brought my truck into Larry H Miller **** dealership in ******, ** for service to get recalls on two separate occasions. Both visits i was told by the service rep that the recalls were performed and I could come pick my car up. On the first visit when i walked out to get in my truck i notice that the windshield wiper arm they were supposed to replace was missing from the vehicle. I talked to the service manager and he said the part was on backorder and they would call me when the part arrives. 3 months later they still had not called me back and when i called the dealership they said they have no record of a part being ordered for me. On the second visit to address the issue, when i arrived at the dealership to pick up my car i had the service rep verify on the paperwork that the recalls were preformed. He told me that all recalls were preformed. When i walked out to my truck the windshield wiper (recall) was missing from the vehicle once again. After i reviewed my paperwork i found that 2 of the 4 recalls were not completed as i was told. When i called to reschedule an appt to have them make the repairs, the person scheduled said that they show all recalls have been preformed on my truck. Although i have the invoice printout from the dealership that states "**** Parts Ordered". If the windshield wiper hadn't of been missing i would have left the dealership thinking all recalls were performed when they were not complete. Since 05/24/22 I have left 3 voice mails with the service manager, one voicemail with the asst service manager, and have spoken to several different service reps and i still cannot get the recalls on my truck repaired.

  

  Business Response

  Date: 11/07/2022

  Dealership has been in contact with the customer.  4 recalls need to be performed on vehicle.  3 of the 4 have been completed.  4th recall needed parts to be ordered and will be performed the week of 11/7.  

• Initial Complaint

  Date:10/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over 2 months ago I took my car to Larry miller for repair. My car has been stuck there watiing on parts costing me thousands of dollars. I had to send my nephew to speak to ***************************** who has been ridiculous to work with, non communicative. I am a single mother with a special needs daughter and I have had no transportation to get my daughter to appointments.Because of their admitted delay, they need to reimburse me my money I have paid them as well as pay for the two rental cars I have had to get and return because I could no longer afford them.I will be filing a complaint with the State ************************ and the ************************ with the ***************** as well as a yelp review and this BBB complaint. After seeing the hundreds of complaints on the site, Larry Miller should be ashamed and ***************************** should be fired.

  

  Business Response

  Date: 11/08/2022

  customer had issues with Enterprise where she bought the car.  Assisting the customer with the third party claim.  

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Larry Miller Avondale Dodge because my air condition was blowing hot air again. I just got the evaporator core fix by them last year. When I went there they told me I had to leave my car for days without providing me with some type of rental. My car set in the hot sun for a week and a half before it got service the last time around. Their customer service was horrible I just got the run around about how hot AZ is and the heat destroys the parts which should be a state you say when they're trying to sell you the car. They told me they don't rent out cars and it may not be the evaporator core and it would take days for them to look at it because they are overbooked mind you this is the second time I went to this deal for the same issue. The service coordinator was adamant that they could not support my concerns; therefore I left and went to Dodge Jeep in Tempe on Saturday and they gave me the diagnostic within 30 minutes and sure enough it was the evaporator core and they honored my warranty and gave me a rental for three days and fixed my car. Larry Miller Dodge in Avondale won't get another cent from me because their customer service *****. *********************** car sales personnel stop calling my phone. I don't want to sell my car!

  

  Business Response

  Date: 10/25/2022

  Customer brought the vehicle in on ******* stating his A/C was blowing hot.  Our shop at that time had a 2-3 day wait time to get the vehicle in for diagnosis. 

  The customer chose not to leave the vehicle with us for diagnosis or repair, leaving our facility and taking it to another dealer where the repairs were completed under warranty.

  Customers concern regarding no contact has been updated in our system as of 10-25-2022.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this car for my kids and i to have a safe driving vehicle during the winter about a year ago, a week later the tire lights came on that the tires where low, every week tires need air. i called the dealer they said they would look at tires and said tires looked fine.. After about 4 months after i buy vehicle the steering wheel started to become very hard to move on the highway almost causing a accident. I had call a tow company . I called the dealer ship they said there would be a charge to look at it. i then got it towed over loosing the day of work & and several days after that because i had no vehicle. The service at larry was horrible. I kept callng to get a update on car it took them like 5 days to give me a diagnoses and did not know what was going on with the car no one could give me a answer to top it off said my warrenty would not cover it. mind you i was out of work out of car and now have a expense that i could not afford for a car i just purchasd. and ended up paying 2000$ for repair. They offered a rental car the last 2 days i believe. In total i lost out a week of work along with tows about 4000$ worth of money. Now 6 months later car is still having problems. Check engine light is now on ive taken it to another shop to be looked at , because larry h miller does not answer or if they do it takes hours to get ahold of someone. There appointments are out 2 months... According to shop its the transmission. My car now is not driveable for about 3 weeks now. It Shakes as im Pushing on Gas. It is not a safe reliable car. Im out of work again, I called larry h miller poke to **** he reffered me to another dealer. I have a appointment to take car next week. I am very upset and ashamed of the dealer ship selling a car like this. They sold me a Lemon. I should not be responsible for having to pay for a new transmission, or even the fee to get the car looked at. I will do whatever i have too not be responsible for a Lemon car like this. Horrible!

  

  Business Response

  Date: 10/07/2022

  To whom it may concern, 

   

  Please send the Vin number of the vehicle, and the address and name of the dealership, thank you!

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18151310
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18151310
  
  I am rejecting this response because:
  

  Hello the name of dealer ship is Larry H Miller Address is - ***************************************** **.. My vin # to the car is -*****************

   

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 11/10/2022

  I spoke to ****************** today.  We went over the history and what was covered and what wasnt and why.
  
  Customer purchased the car 8/5/21 with ****** miles. On 12/9/21 with ****** miles she had an oil change and said tires were losing pressure.  We didnt find any leaks.  On 2/15/22 with ****** miles,the front and rear tires on driver side were losing pressure.  There was corrosion present on both wheels.  We cleaned and reset the bead on the rims and both held pressure.  She also had a bad steering rack and pinion.  We replaced that.  The total was $1502.55.  She purchased a High Mileage powertrain extended service contract. Unfortunately, it does not cover those items.  Recently, her check engine light came on with ****** miles.  We had her take the car to Stevinson Chevrolet.  They replaced the transmission under her ******************** contract.  Everything was covered.  Stevinson Chevrolet could have gotten her a rental car if they would have asked for authorization through the extended service contract.  She is going to ask them for a little bit of compensation.
  
  I also offered to have her come in and we could investigate a trade in.  She said she would get back to me.
  Tell us why here...

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Update: I finally received my car back and have contacted **** a couple of times since I have to bring it back in. The convertible roof was not working correctly and now the truck won't open and is unusable. I also left a survey explaining the below situation and got a call from a 'supervisor' ****** asking me to elaborate and I explained and he was unhelpful, rude, and would talk over me regardless of the fact I told him I did not like people treating me like that. He did not care and I finally just had to hang up. We were getting no where on my request for them to override the rental car rejection and provide one since I had to bring my care back in for a problem that was not there prior to me dropping it off for the previous fix. I spent thousands on a car rental while they lied to me about the timeline and the fix. I don't think any client should have to experience this kind of treatment and disrespect. 10/3/2022 Previous fix: So far, **** and his team have had my **** for 6 weeks with no communication. I called his team over 20X and talked with several members - ********, *******, etc. All would say let me check with a technician and get back with you. There were NEVER any calls back. I have spent so much time trying to track down what is going on. I was also told several times your car is almost ready...this Friday, next week, it's on his lift RIGHT NOW! All lies, the ** ****, slipped up and basically said they have the parts and the car is going on the Lift right now and this was last Thursday - so clear that they had been placing other jobs in front of mine because it's harder. Finally, I got **** committed to getting me my car today at 5:30 and he called and 3:37 pm to let me know that they put the car back together and now there's an intake problem. This caused 2 more days of delay. The rental cost me thousands and it was their fault due to placing other jobs in front of mine. This is a clear issue of negligence among other issues.

  

  Business Response

  Date: 10/07/2022

  To whom it may concern, 

  Please send the *** number of the vehicle, and the address of the dealership, thank you!

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:  The *** number is *****************
  
  I have provided the *** number and would like a response.  There is no resolution so far.  **** has been terrible regarding customer service including lying to me and cost me thousands for a rental.  When the fix did not have to take as long as it did.  They had my vehicle for 6 weeks see below the full review.  I also received a very unprofessional call form there ** expressing how 'hurt' he was personally by my online review.  This is unprofessional - you should never make a client feel bad for expressing the truth of the situation. This is not about how it personally affected him.  This is business. 

  Full review: Update: I finally received my car back and have contacted **** a couple of times since I have to bring it back in. The convertible roof was not working correctly and now the truck won't open and is unusable. I also left a survey explaining the below situation and got a call from a 'supervisor' ****** asking me to elaborate and I explained and he was unhelpful, rude, and would talk over me regardless of the fact I told him I did not like people treating me like that. He did not care and i finally just had to hang up. We were getting no where on my request for them to override the rental car rejection and provide one since I had to bring my care back in for a problem that was not there prior to me dropping it off for the previous fix. I spent thousands on a car rental while they lied to me about the timeline and the fix. I don't think any client should have to experience this kind of treatment and disrespect. 10/3/2022 So far, **** and his team have had my **** for 6 weeks with no communication. I called his team over 20X and talked with several members - ********, *******, etc. All would say let me check with a technician and get back with you. There were NEVER any calls back. I have spent so much time trying to track down WTH is going on. I was also told several times your car is almost ready...this Friday, next week, it's on his lift RIGHT NOW! All lies, the ** ****, slipped up and basically said they have the parts and the car is going on the Lift right now and this was last Thursday - so clear that they had been placing other jobs in front of mine because it's harder. It was scheduled to be a 9 hour job and according to them there's only 1 tech. that can do it.Finally, I got **** committed to getting me my car today at 5:30 and he called and 3:37 pm to let me know that they put the car back together and now there's an intake problem. He did not know even if they had the part onsite or if they had to order it. Rule #1: Don't call your clients or your boss with problems and no solutions, especially of they are already ****** it you. Know if you have the part and know how long the fix takes and then call your client - basic customer service.I have now been in contact with MOPAR - unhelpful - they will get their own review and **** customer service and have a case number - we'll see... I have asked for 2 simple things for doing everyone else's jobs and being on the phone for hours to get others to work - 1. a 10 pack of oil changes and 2. a rental car till mine gets fixed since this is the dealerships fault and they have had my car for 6 weeks. The outcome to this is they can fix it and provide integrity driven solutions to make me a happy client again or I will never buy another Chrysler ever and i have been a Chrysler girl since 2000.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A car is advertised on Carfax for $599. When I called someone named Justin L******* said it was an advertising mistake and they had been trying to take it down (even though it is listed as new). What was also said is that that was the dealership cost not the cost of the car. He was using the bait and switch routine when he explained that that was the wrong advertised price, it was the dealership cost, apologized and tried to sell me the car at a higher price. Explained also that there is a disclaimer on their business website but this is listed on Carfax website.

  

  Business Response

  Date: 11/10/2022

  We do not advertise our prices on Carfax. This request is unrealistic for any business to validate. We decline the customers request.