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Business Profile

Collections Agencies

Aldous & Associates, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 1,160 total complaints in the last 3 years.
  • 444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a debt collection letter from ******************************************* for my daughter with an "Amnesty Program" for a debt incurred by Blink Fitness which is good until May 1, 2023. If I pay this bill, I will get 50% off of my debt. I have 3 years worth of bank statements showing that I paid monthly installments and this account was frozen during the pandemic. I cancelled the account in the last few weeks as my daughter hasn't gone in as many years - and within days of cancellation I get a notice from a debt collector?? I want this off of my daughters account as she is only in the position to establish credit and this will appear on her trw before any credit.

    Business Response

    Date: 04/19/2023

    In order for us to best assist you, would you please provide us with the name, address, and date of birth the account is under? I do not see any account under your name or information provided. 

  • Initial Complaint

    Date:04/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had Golds Gym Membership without contract on month-to-month membership for both me and my sister under my name until I called to cancel on December 6, 2022 at 2:57 P.M.The agency Golds Gym told me to call goes by the phone number ************. When I called on December 6, 2022, I made sure to tell them to cancel all memberships under my name to which they confirmed "they did."Fast forward to now, April 18, 2023, I saw that I was still being charged for the memberships on my debit card and I called the ************ number only to find out that they never cancelled my membership *not surprising whatsoever knowing these agencies*.I now requested cancellation again only to find out they sent one of the names on our memberships to collections which goes by ******************************************** I attempted to call ******************************************* today only to be hung up on 3 times.This is absolutely ridiculous that Golds Gym not only still charged me for memberships after I requested to cancel but also sent one of the accounts to collections.Records will show that our memberships were not scanned anytime after mid November 2022.I want this collections to be cleared and will be more than happy to file legal charges against Golds Gym and any associated agencies if I receive a credit score decrease because of the lies of Golds Gym and its associated agencies.

    Business Response

    Date: 04/19/2023

    If you would please supply us with additional inforamtion so we can adequaltely respond to you that would be appreciated. None of the information you sent Name, address, or phone come up in our system. What was the name on your Golds Gym contract? Did you have a different address at that time? Did you have a different phone?  Your date of birth would also be helpful.

  • Initial Complaint

    Date:04/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    received a notice that I have a collection from ALDOUS on my credit report. It says it was opened on 04/07/2022 for $ 0 with account number starting in ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

    I would like for this collection to be removed asap or I will file a CFPB and FTC report.

    Business Response

    Date: 04/17/2023

    This account with the original creditor Blink Fitness was paid in full on 03/01/2023 and reported as such to the credit bureau on 03/30/2023.

  • Initial Complaint

    Date:04/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    received a notice that I have a collection from ALDOUS on my credit report. It says it was opened on 09/13/2022 for $0.00 with account number starting in ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

    Business Response

    Date: 04/14/2023

    Hello *****,

    We had a debt in our office for you that was owing to Club Fitness.  It was reported on your credit reportin February 2023.  You paid the balance in full through our online portal on March 19th, 2023, so we have updated the credit listed to show paid in full with $0 owing.

     

    Thanks,

    Aldous Client Services

     

     

  • Initial Complaint

    Date:04/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    received a notice that I have a collection from ALDOUS on my credit report. It says it was opened on 09/27/2022 for $365 with account number starting in ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

    I would like for this collection to be removed asap or I will file a CFPB and FTC report.

    Business Response

    Date: 04/12/2023

    We will treat your complaint as a formal dispute and have reached out to the original creditor, Gold's Gym. We will send our response via mail to your address: *** ********* ***** *** Chattanooga, TN 37406

  • Initial Complaint

    Date:04/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ALDOUS AND ASSOCIATES
    **********

    n accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.

    15 U.S.C 1681 section 602 A. States I have the right to privacy.

    15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions

    In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

    Business Response

    Date: 04/12/2023

    We will treat your complaint as a formal dispute and have reached out to the original creditor, Crunch Fitness. We will send our response via mail to your address: **** * ****** ***  Philadelphia. PA 19123.

  • Initial Complaint

    Date:04/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notification of debt owed from Aldous & Associates, PLLC regarding an alleged debt owed to VASA Fitness. I do not have an obligation to VASA Fitness. When I had my representatives attempt to contact **** they told me to go to ******************************************** When I attempted to reach ******************************************** They would not confirm or verify my alleged debt but sent me back to ****. Notably the firm does not have any email addresses on their website or the **** State Bar. They are deliberately trying to hide and take no responsibility for these false claims. If this does not immediately get resolved I am going to file a bar complaint. Their letter lists an attorney of counsel that isnt even listed with the **** State Bar. These types of debt collection practices are in violation of federal law (Unfair Debt Collection Practices Act).

    Business Response

    Date: 04/05/2023

    We will treat your complaint as a formal dispute and have reached out to the original creditor, VASA Fitness. We will send our response via mail to your address: **********************************************************************

  • Initial Complaint

    Date:03/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********************************************** PL and do not have a contract with ***************. They did not provide me with the original application like I asked.

    Business Response

    Date: 04/10/2023

    We have already received your written dispute, and sent proof of the debt to your mailing address.  This balance is valid and owing.

  • Initial Complaint

    Date:03/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to bring to your attention a concerning situation regarding my debts that I owe to Blink Fitness. I had my debts paid off in full, but I recently discovered that someone else who was using a privacy card and still owes money to Blink Fitness has not been charged for their outstanding balance, despite receiving emails from your firm.This person's failure to pay their debts hasn't resulted in their credit score being effected and letting them open several different accounts, and I find it unacceptable that they have not been held accountable for their actions. I believe that this individual may be engaging in fraudulent behavior, and I urge you to investigate this matter further.I request that you take immediate action to investigate this person's actions and hold them accountable for any wrongdoing. It is essential to ensure that justice is served and that individuals who engage in fraudulent activities are not allowed to escape the consequences of their actions. The privacy card network they use it called Oxygen (******************) and the accounts associated with them are ********** and *******. ********************* and ************************* own multiple accounts all in debt of more than $100, while the people who did get scammed paid. How come these guys haven't been sent any notices even though they have had it longer than us?

    Business Response

    Date: 03/23/2023

    We will treat your complaint as a formal dispute and have reached out to the original creditor, Blink Fitness. We will send our response via mail to your address: **********************************************************

    Customer Answer

    Date: 03/23/2023

     
    Complaint: 19637938

    I am rejecting this response because: I want the people who are scamming the system to be contacted. I already paid off all my bills and want them to take responsibility. 

    Sincerely,

    *********************

    Business Response

    Date: 03/23/2023

    If you believe that you do not owe this debt please send us a dispute with proof via mail to our PO BOX ****** ********, ** 84117.

    Customer Answer

    Date: 03/23/2023

     
    Complaint: 19637938

    I am rejecting this response because: This seems to be an automated response, could I just get an email at *********************?

    Sincerely,

    *********************

    Business Response

    Date: 03/23/2023

    These are not automated responses. I have addressed your complaint, and you will be receiving a response via mail shortly.

  • Initial Complaint

    Date:03/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Aldous and Associates sent a letter claiming that I owed them a debt, but failed to substantiate the debt or proof thereof. I would like to report this organization as untrustworthy as they refuse to give specific details of supposed debt.

    Business Response

    Date: 03/31/2023

    We have already received your written dispute, and sent proof of the debt to your mailing address.  This balance is valid and owing.

    Customer Answer

    Date: 04/18/2023



    Complaint: ********



    I am rejecting this response because again you (Aldous Law) failed to register a burden of proof, and I will not submit to your threatening tactics. I will be submitting a formal complaint against Aldous Law. 



    Sincerely,

    ****** ********

    Business Response

    Date: 04/19/2023


    We have already sent proof of the debt to your mailing address.  This balance is valid and owing.

Aldous & Associates, PLLC is NOT a BBB Accredited Business.

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