Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail about a ************ owed with Crunch Fitness from a year ago. The letter said to call to dispute so I called to dispute. They then told me to write a letter so I sent a letter. This collection is inaccurate. I cancelled my membership with Crunch Fitness in ************ before I relocated to another state. After I moved, I noticed the charges were still coming out of my account. I called to cancel and told I had to go in person to cancel even though I now lived in another state. I talked to my bank and they stopped the charges on my card. I explained this when I was on the phone and in the letter but never heard back so I figured the collection was resolved. Checked my credit report the other day and noticed this has been reported. Please remove from credit report.

  Business Response

  Date: 03/31/2023

  We will treat your complaint as a formal dispute and have reached out to the original creditor, Crunch. We will send our response via mail to your address ****************************************************

   

• Initial Complaint

  Date:03/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $75 collection account from a gym membership that i cancelled and kept getting charged

  Business Response

  Date: 03/24/2023

  We will treat your complaint as a formal dispute and have reached out to the original creditor, Blink Fitness We will send our response via mail to your address:*************************************************************
  
  

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/25/2023 at 4:33PM JOHN C******** THE MANAGER OF YOUFIT BOCA RATON TOWN CENTRE reaffirmed the THE BALANCE OF THIS ACCOUNT ********** WHICH IS NOW $0.00. THE FCRA requires the removal of this information from any and all credit/consumer reports. I had previously disputed this and it still remains on several reports. Remove this information immediately and provide proof via response to me in either writing or email provided immediately or I will continue the litigation of what I feel based on US CODE to be a multitude of civil and fcra rights violations that have and do continue to hender my ability to obtain financing.

  Business Response

  Date: 03/09/2023

  We will treat your complaint as a formal dispute and have reached out to the original creditor, YouFit Gyms. We will send our response via mail to your address **** ******** ** Delray Beach, FL 33445.
  

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021 I went in to see a personal trainer. You are required to have a membership to see trainers. I paid for a membership and trainer twice a week. Inside of the first 13 appointments, five were cancelled by Vasa. A few days after the last cancelation they fired my trainer. At this point having nearly half my appointments PAID for by me and cancelled by Vasa, with no plan or attempt to refund me, I was done. I let the new trainer at Vasa know that I couldn't continue paying for trainer sessions that I wasn't receiving and we didn't schedule any more. After a few weeks Paramount Acceptance withdrew money from my account. I got on the phone with Paramount and explained the situation that I was no longer paying for training sessions that were not happening. Fast forward to now. Another company Aldous and Associates has placed a collection on my credit for $3054. I disputed and filed a complaint with consumer protection to which Aldous sent me a copy of the contract and a letter. They did not read the contract as it clearly states it is a month to month contract. Beside the fact that it was Vasa that cancelled, not me. The letter also stated that no attorney at Aldous has reviewed the circumstances of my case, yet they determined i was wrong. I've sent the info in writing to Aldous twice now receiving the same letter that says "NO ATTORNEY
  WITH ALDOUS HAS REVIEWED THE CIRCUMSTANCES OF THIS CASE.." Called Aldous got a suoervisor who told me "All communications with their office needs to be in writing!" I asked what the point was when I've done that twice now and got the same response that they did not review. The relationship between Vasa, Paramount Acceptance and Aldous and Associates is very shady. I am in business myself and my customers who don't receive what they pay for are refunded, not sent to collections for some exorbitant and unreasonable amout of money amount of money. Vasa owes me five cancelled sessions, removal of collection from my credit.

  Business Response

  Date: 03/15/2023

  Hello *****,

   

  We have reached out to Vasa Fitness regarding the debt, and they said they are willing to settle the debt with you for $962.92.  Since you signed up for the contract and never cancelled, that's why the balance is owing.  We follow the direction of Vasa, so if you want to pay them the $962.92 then we will clear out the debt on our end.

   

  We already sent you a copy of your contract, and at this point the balance is owing and valid in our office.

   

  Thanks,

  Aldous client services

• Initial Complaint

  Date:03/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with blink and i do not have a contact with Aldous , they did not provide me with original application like i ask

  Business Response

  Date: 03/06/2023

  We will treat your complaint as a formal dispute and have reached out to the original creditor, Blink Fitness. We will send our response via mail to your address: *************************************** 11221.
  
  

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint with ALDOUS AND ASSOCIATES they are hurting my credit because of there an inaccuracy on my credit report. My name is *****************************************, and my address is ******************************************************************************************** recently pulled my report and noticed an inaccuracy in the information being reported by TransUnion. Specifically, I am disputing the following:Unknow who is to me is ALDOUS AND ASSOCIATES they are not report with Experian or Equifax account is incomplete, so I am unable to compare them with the other two. They and not responds to me. 15 U.S.C **** Section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.15 ***********. Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt-

  Business Response

  Date: 03/06/2023

  We will treat your complaint as a formal dispute and have reached out to the original creditor, Crunch Fitness. We will send our response via mail to your address: ******************************************************************************** 80922.
  

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against ALDOUS AND ASSOCIATES for their actions in attempting to collect a debt that I believe I do not owe. The debt collection agency has been contacting me repeatedly about a debt they claim I owe, but they have not provided any proof of the debt or of any contract or agreement that I supposedly entered into.According to Title 15 of the United States Code, Section ****g, debt collectors are required to provide consumers with certain information, including the amount of the debt, the name of the creditor, and the consumer's right to dispute the debt. Despite my repeated requests for this information, the debt collection agency has not provided me with any proof of the debt or of any contract or agreement that I supposedly entered into.I believe that the debt collection agency's actions violate my rights under the Fair Debt Collection Practices Act (FDCPA), which is designed to protect consumers from abusive and unfair debt collection practices. Specifically, I believe that the debt collection agency has engaged in harassing and misleading tactics in their attempts to collect a debt that they have not provided any proof of.I am requesting that the Better Business Bureau investigate this matter and take appropriate action against the debt collection agency if necessary. I would also like the debt collection agency to cease all collection activity until they can provide proof of the debt and of any contract or agreement that I supposedly entered into.Thank you for your attention to this matter.Sincerely,Treveilieus ****** ***************

  Business Response

  Date: 02/21/2023

  We will treat your complaint as a formal dispute and have reached out to the original creditor, Workout Anytime. We will send our response via mail to your address: ************************************************* 30281.
  

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19437820
  
  I am rejecting this response because this has nothing to to with workout anytime they are not responsible for the inquiry on my credit report. ALDOUS AND ASSOCIATES is responsible for the inquiry and i have never done business with them nor have i ever signed a contract with them therefore i have no debt owed to the i would likr for proof of signg or agreeing that i owe them debt otherwise i need them to stop contacting and reporting anything about me.
  
  Sincerely,
  
  Treveilieus ******

  Business Response

  Date: 02/21/2023

  We have already reached out to the original creditor and will respond to you through the mail soon.
  
  

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19437820
  
  I am rejecting this response because:Once again I am rejecting this response because this has nothing to to with workout anytime they are not responsible for the inquiry on my credit report. ALDOUS AND ASSOCIATES is responsible for the inquiry and i have never done business with them nor have i ever signed a contract with them therefore i have no debt owed to the i would likr for proof of signg or agreeing that i owe them debt otherwise i need them to stop contacting and reporting anything about me. 
  
  Sincerely,
  
  Treveilieus ******

  Business Response

  Date: 02/22/2023

  This is a debt with Workout Anytime who we do collections for. We have already reached out to them and will be sending you their response via mail shortly. 

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19437820
  
  I am rejecting this response because:You Cant claim that I owe you a debt because someone just tells you I owe them.

  
  Sincerely,
  
  Treveilieus ******

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit report and noticed I had an allege 1 collection from (ALDOUS) that was opened in (07/28/2021) balance is ($1940.00) with account number starting in (**********) I do not recognize having any agreement with (ALDOUS) and I am not liable for these accounts. This alleged debt is not mine I never entered into a signed agreement or completed an original contract with (ALDOUS) This inaccurate collection is NOT MINE. I never provided any written consent or permissible purpose for this allege creditor (ALDOUS ) to report on my consumer report. I AM THE ORIGINAL CREDITOR and THE ONLY ONE who can extend credit or permission to report to my consumer report. This is a violation of U.S. Code 1681b permissible purposes of consumer reports. Pursuant to 15 U.S. CODE 1681b(a)(2)- Permissible purpose, of consumer reports. (A) in general Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other (2) In accordance with the written instructions of the consumer to whom it relates. I NEVER PROVIDED WRITTEN PERMISSION OR ANY CONSENT to pull my consumer report. This is a violation and also identity theft!
  15 U.S.C. 1681c-2- Block of information resulting from identity theft.
  You have no right under the law to send me any type of communication what so ever. Cease and Desist all communication immediately. Further More You Are attempting to collect an alleged debt where the so called original creditor has falsely represent the character other Violations under 15 USC 1692 e that you are implementing your self. Violation: 15 USC 1692b(5), 15 USC 1692(2)(A), 15 USC 1692e(3), 15 USC 1692(6)(B), 15 USC 1692(9), 15 USC 1692(10), 15 USC 1692(11) If your office fails to respond to this validation request within 10 days from the date of your receipt, all references to this account must be deleted and completely removed from my consumer report.

  Business Response

  Date: 02/20/2023

  We will treat your complaint as a formal dispute and have reached out to the original creditor, YouFit Gyms. We will send our response via mail to your address: *** ** ***** ****** Miami, FL 33161.
  
  

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19434288
  
  I am rejecting this response because: I have asked that you provide permissible purpose or written consent showing any type of agreement from your company and myself as I do not know who you are or why you claim I owe an allege debt please provide proper validation within 7 days receipt where I gave authorization to for you to report on my behalf or signed agreement. This is not my debt and I am highly upset you are reporting on my consumer report without any proof of validation. I would like you to cease all communications with myself as well as any credit reporting agencies immediately. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/02/2023

  We have already received your written dispute, and sent proof of the debt to your mailing address.  This balance is valid and owing.
  
  

  Customer Answer

  Date: 03/03/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have not received any written validation or proof showing any agreement that I have with this company. 
  
  
  
  Sincerely,
  
  ****** ********
  

  Business Response

  Date: 07/27/2023

  SOPHIA  GEORGEON- this account was sent to us on 07/28/2021 from the original Creditor YouFit Gyms with a balance owing of $194.45. We made several attempts to reach and resolve this debt with ******. On 02/20/2023 we received a written dispute. We contacted YouFit Gyms and they validated that the debt is owing.On 2/22/2023 we mailed ****** the supporting documents and YouFits response to her address on file: ******************************************************. The account is still active and owed in our system. Please help ** know how we could've better responded to ****** so that this complaint would be considered resolved. 

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from the company stating I owed money to a college apartment complex that I never lived in. I wrote them a letter stating this is not my debt; it was an error. They sent me a copy of a lease I signed in January 2021 with 4 pages of a spreadsheet (which I had to cut and paste to put together to understand). I signed the contract in January 2021 but then informed the apartment complex in March 2021 that I would not be moving in. I did not receive any notices from the apartment complex during that school year. The spreadsheet was unofficial (who put it together and where did it come from), and was filled with numbers and the word "fees". It looked as if I was charged $5 a day for 3 months for not showing up for move-in in August 2021. Then, according to the spreadsheet, these fees were administratively removed. Then in November 2021, I owe over $500 for "taxes". This debt is made up and fraudulent.

  Business Response

  Date: 02/17/2023

  We have already received your written dispute, and sent proof of the debt to your mailing address.  This balance is valid and owing.
  
  

  Customer Answer

  Date: 02/18/2023

   
  Complaint: 19420076
  
  I am rejecting this response because: the information regarding the money owed sent to the home address was not from the apartment complex. Because I had not previously seen anything from the apartment complex regarding a debt owed, I believe the rows and columns attached to the other papers mailed to the home are fraudulent. They are completely made up. They do not have any relation to me as I never lived at this location, and I notified the apartment complex in March 2021 that I would not be living there. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/01/2023

  If you believe that you do not owe this debt please send us a dispute with proof via mail to our ************************************ 84117.
  
  

• Initial Complaint

  Date:02/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and do not have a contract with ALDOUS AND ASSOCIATES. They did not provide me with the original documentation like I asked

  Business Response

  Date: 02/15/2023

  We have 2 accounts in our office under you name. We will treat your complaint as a formal dispute and have reached out to the original creditors,  Club4Fitness and Crunch Fitness. We will send our response via mail to your address: *** ********** ** Jackson, MS 39211.