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Business Profile

Collections Agencies

Aldous & Associates, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 1,160 total complaints in the last 3 years.
  • 444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was used fraudulently in July of 2022. I did report the charge to my credit card company and that was resolve. According to Aldous & Associates Account number *******- they stated I signed up for Blink Membership. I did not sign up for any membership. This gym is not even located in my town and it would be impossible for me to have a gym membership since I am home bound since my surgery in 2021. My card was used fraudulently, the phone number and email address on the supposed membership is not even mines. I need this company to leave me alone and resolve this matter without any further harassment. I have sent in all supporting documents to the company proofing this is not my debt and they will not leave me alone. I tried calling several times and asked for a supervisor but no one will try to help me.

    Business Response

    Date: 02/14/2023

    We have already received your written dispute on 1/27, and sent proof of the debton 2/7 to your mailing address.  This balance is valid and owing.

    Customer Answer

    Date: 02/14/2023



    Complaint: ********



    I am rejecting this response because: the balance is not valid and I don’t owe anything since this is a fraudulent transaction. 

    There is no proof that I physically signed up for a gym membership and as I stated before I never did this and my card was used fraudulently.  Please show me the pictures or videos that I physically signed up for this.  You sent me some bogus documents with my name and address on there but nothing else is mines.  You are being a scammer now.  Please remove this amount since I don’t owe you or no one else. 



    Sincerely,



    ****** *****

    Business Response

    Date: 02/15/2023

    We have already received your written dispute, and sent proof of the debt to your mailing address.  This balance is valid and owing. If you believe that you do not owe this debt please send us proof via mail to our ** *** ****** Holladay, UT 84117.



    Customer Answer

    Date: 02/15/2023



    Complaint: ********



    I am rejecting this response because:

    I have already sent you proof this is not my debt and you keep going in circles.  Remove this charge from my name since this is not mines. 


    Sincerely,



    ****** *****

    Business Response

    Date: 02/27/2023

    We have yet to receive your proof, when we do we will handle it accordingly. Thank you.

    Customer Answer

    Date: 02/27/2023



    Complaint: ********



    I am rejecting this response because:

    I have sent you the proof I have showing that my card was fraudulently use.  What other proof you want? Should I be contacting my attorney at this point?? You have not been helpful in resolving this issue.  Explain how you are an attorney office that is asking a law abiding US Citizen for more proof that they were a victim of credit card fraud.  Please remove this debt since I already sent the proof and you are refusing to knowledge it.  I have also attached it to this complaint here.


    Sincerely,

    ****** *****

    Business Response

    Date: 07/27/2023

    ****** *****- this account was sent to us on 1/23/2023 from the original creditor Blink Fitness with a balance owing of $101.35. omn 1/27/2023 we received a dispute from ******. We sent it to Blink and they responded with the contract and stating the debt was valid. On 2/13/2023 ****** verbally disputed the response. On 7/5/2023 the original Creditor reached out to let us know they had determined the account closed due to Identity theft. We immediately removed the balance owing, closed the account, and mailed a letter to ****** to the address on file: ******  ***  ****** Jamaica, NY 11436 letting her know the account is closed in our office. Please let us know how we could've addressed this better so that the complaint would've been considered resolved. 

  • Initial Complaint

    Date:02/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 05 ***************************** and do not have a contract with ************************************************ They do not provide me with the original application like I asked.

    Business Response

    Date: 02/13/2023

    We will treat your complaint as a formal dispute and have reached out to the original creditor, Crunch Fitness. We will send our response via mail to your address: **************************************; *******, ** 10701.

  • Initial Complaint

    Date:02/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In accordance with the Fair Credit Reporting act. The account that's listed below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. Account name: **********, Account number:2611749 has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. please remove this from my account and please notify all bureaus to remove and delete this account.

    Business Response

    Date: 02/06/2023

    We will treat your complaint as a formal dispute and have reached out to the original creditor, YouFit Gyms. We will send our response via mail to your address: **** ************ ****************  33068.

  • Initial Complaint

    Date:02/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a contract, financial obligation or service with Aldous & Associates, PLLC **** I never signed any agreement or commitment with this company for $122. This is reporting to my Transunion, Equifax and Experian report and it is erroneous. Please remove this derogatory information from my credit file. It is ruining my good credit history. I never agreed to anything with this company.This is so frustrating to have erroneous information show up on your credit report.

    Business Response

    Date: 02/06/2023

    We will treat your complaint as a formal dispute and have reached out to the original creditor, Blink Fitness. We will send our response via mail to your address: ************************************************************ 07076.

  • Initial Complaint

    Date:02/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******************************************** P.L.L.C. and never had contact with ******************************************** P.L.L.C. They did not reach out to me to provide me with information regarding a debt that is claimed to be owed.

    Business Response

    Date: 02/03/2023

    We will treat your complaint as a formal dispute and have reached out to the original creditor, ********* ************** We will send our response via mail to your address: ***************************************************************** 33851.

    Customer Answer

    Date: 02/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** 

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/16/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my Fitness 19 membership in late March, 2021 and notified my credit card company that I no longer allowed the automatic withdrawals for gym membership monthly fee as gym was closing May, 2021. I did notify my gym of cancellation of membership in March, 2021. In August, I received an email from Fitness 19 (different city) stating my account was past due. I sent a letter stating again I had cancelled membership and to please stop harassing me. On December 6, 2022, I received a Debt Collection notice from ******************************************** The collector, *** called, leaving message the next week. I received 2nd notice on 12/14/2022. Again, the collector, "***" called on 12/16/2022. On December 20, 2022, I called ******************************************** The person who I spoke with would not let me speak with the collector, stating I didnot need to speak with him, only asking if I was going to pay the bill. He then hung up on me. I sent a Certified Mail letter on 12/21/2022 requesting all supporting documents for the supposed debt I owe. ******************************************* signed for the 12/21/2022 letter on 12/27/22 letter. Then, I received a 4th collection notice via email but NO MAILED DOCUMENTS per my request. On 1/5/2023, the collector, "***" called me again. I sent another Certified Mail letter on 1/12/2023 requesting the supporting documents showing proof I owed the debt ($68.00). To date, I have not received the mailed proof!! They are harassing me.

    Business Response

    Date: 01/17/2023

    We have already received your written dispute, and sent proof of the debt to your mailing address.  This balance is valid and owing.

  • Initial Complaint

    Date:01/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Whiles checking my credit report , I noticed an unauthorized payment and collection sent from this company billing me of an amount of $101 which I am liable for. Firstly I didn’t authorize this company to to make any inquiry or bill my credit report. I am requesting validation that is component evidence bearing my signature. I am pleading to have this charge off / inquiry and any other information by this company removed from my credit report / file as soon as possible.

    Business Response

    Date: 01/11/2023

    We will treat your complaint as a formal dispute and have reached out to the original creditor, Blink fitness. We will send our response via mail to your address: *** * *** ** ** Bronx, NY 10451.

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    15 U.S. Code Section ****b: not use any language or symbol on any envelope or in the contents of any communication effected by the mail or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt.15 U.S. Code Section ****a: There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and respect for the consumers right to privacy.15 U.S. Code Section ****c: Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt

    Business Response

    Date: 01/09/2023

    We do not remove from credit in this office. Since you have paid in full, your credit report has been updated as paid in full status.

    Customer Answer

    Date: 01/09/2023

     
    Complaint: 18707367

    I am rejecting this response because: Please send me send me an settlement letter so I could present that to the creditors 

    Sincerely,

    *********************************

    Business Response

    Date: 01/10/2023

    A letter has been placed in the mail and will be sent to the address: ********************************************** 11423

    Customer Answer

    Date: 01/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************************************* continues to call daily stating that I owe Gold's Gym $77. They are harassing me over $77, unreal. Anyhow, during the pandemic this gym closed and reopened to altered hours. Those hours did not match my schedule so during my last visit to the gym I provided a handwritten cancellation notice to the manager on duty. I spoke to them on the phone before I came in and he okayed me coming into the facility in person to provide this notice. I have explained this numerous times to this unprofessional business and told them to go back to Gold's. I cancelled, per the way the gym advised, and that is that. I am paid up through my membership and I want this company to accept the ******

    Business Response

    Date: 01/06/2023

    We have already received your written dispute, and sent proof of the debt to your mailing address.  This balance is valid and owing.

    Customer Answer

    Date: 01/06/2023

     
    Complaint: 18689962

    I am rejecting this response because: this company also received proof of my cancellation of my membership which Gilds Gym accepted. They need to stop pushing for the unowned $77. 

    Sincerely,

    ***********************************

    Business Response

    Date: 01/19/2023

    If you believe that you do not owe this debt please send us a dispute with proof via mail to our ************************************ 84117.

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried cancelling my membership at Fitness for 10. However, I could not do so online and spoke with them about the matter. They said they would cancel my membership. However, months later I received calls (marked as spam) from Aldous and Associates. I never received a bill from any of these businesses, and thought it was a scam. Recently I found that this has affected my credit, so I am taking the matter up with you.

    Business Response

    Date: 01/05/2023

    We will treat your complaint as a formal dispute and have reached out to the original creditor, Fitness for 10. We will send our response via mail to your address: ****************************************** 89404.

    Customer Answer

    Date: 01/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the address in your message is incorrect. The city is *****************. 

     
    Sincerely,

    ***********************

Aldous & Associates, PLLC is NOT a BBB Accredited Business.

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