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Business Profile

Solar Energy Contractors

Lumio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

This profile includes complaints for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lumio has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lumio

      1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

    • Lumio

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    • Deca Living

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    • Deca Living

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006

    • Rising Investments LLC

      2500 Mottman Rd SW Ste 100 Tumwater, WA 98512

    Customer Complaints Summary

    • 774 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/22/2022 - sign paperwork11/17/2022 - lumio says installation complete 04/03/2023 - first payment 326.31 04/18/2023 - Lumio still making service calls getting array up and running (mapping)04/19/2024 - mosaic payment jumps to 462.29 05/03/2024 1/3rd of array quits working 06/26/2024 - reach out about array not working - no response 07/16/2024 - again reach out about array not working - no response 08/05/2024 - state I will quit paying unless array is fixed 09/01/2024 - mosaic (not Lumio) responds promising someone will reach out 09/05/2024 - Lumio states they working on getting someone out to us - no more communication 09/04/2024 - Lumio files for bankruptcy 10/14/2024 - Lumio says they can’t help and tell us to hire someone ourselves 10/28/2024 - I stop payment to mosaic

      Customer Answer

      Date: 01/08/2025

      I want the loan cancelled with mosaic and the solar array removed in a manner that does not damage my roof which was new when the panels were installed.  

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact lumio solar for months, I've sent a email and tried calling the number provided for assistance by them and I got sent straight to voice-mail everytime. The sales representative stopped responding to me. I've been needing a itemized billing invoice to apply for the solar tax credit they said I will be able to get to help pay off the solar panels, but without it I can't get the certificate and without the certificate I cant get through tax credit to help pay them off.

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October of 2022, a Lumio sales rep came to my home to try to convince me to purchase solar panels. I was told by the salesman that not only would purchasing solar panels benefit the environment, but that I would also ultimately save money on my monthly utility costs and have a more predictable monthly bill. I was told that the panels would have a 25 year full warranty, that my monthly bill would never change, and that the number of panels being installed would be more than enough to offset all of my energy usage with some to spare.

      After several months of the panels being in use, I was still paying an electric bill of $150 or more on top of the payment for the solar panels. I reached out to the representative and was told that “some months generate more energy than others” and to give it time. By this point, it was already too late to terminate the contract.

      In April of 2024, we had a severe hale storm and several of my panels were shattered. Since then, they have been underproducing. I reached out to Lumio via the Enphase application and after several weeks, a technician was sent out to evaluate the damage. He came out, agreed that the panels were shattered, and then left. I never heard another word from anyone on behalf of Lumio, Enphase, or anyone else affiliated with them regarding warranty repairs or next steps.

      During this time, my monthly payments also went up another $100 per month due to not meeting the minimum pay down requirements set forth in the contract. Again, this is despite the sales rep advising me in person that my payments would “never” change.

      I have been attempting to get someone to respond to my numerous attempts at contact. I have made my payments each month on time and in full, but have yet to hear anything back from Lumio, Enphase, or any of their other affiliates.

      I am still paying twice a month in energy related costs than I was before I was swindled into this contract. All I want is to be let out of this awful contract.

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company installed solar panels and told me they were gonna be a 100% power and at my electric bill would be less than half of what it already was and that has not happened and I tried to resolve it with the company that gave me a bogus. This credit of $7500, but I still don't make any power.

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 23th 2023 my husband and I sat down with M***e S******, energy consultant for Lumio. We were told we would receive kick off for 6 months payments of 120.70 dollars a month (total of $724.02), I did not receive it yet. I had emailed and called them almost monthly or daily. They finally answered like this on May 20th, 2024; their accounting team was actively working on releasing the funds to me. However, after that day, they were not answered anymore until now. I would like them to live up to their promises and help get this resolved.

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2023, during Hurricanes Ian and Nicole my roof was damaged. To be able to replace the roof, the solar panels had to be removed and reinstalled. Lumio charged $11k to perform this service. The removal went smoothly, and the roof was replaced. When Lumio reinstalled the panels, one of the panels did not work. The tech said it was a faulty part, so he ordered it and came back to fix it. The part did not fix the problem. The tech said the whole panel needed to be replaced. One year later and they still have not replaced the panel. Every single time the appointment for service is made, I will get a notification saying the service appointment is cancelled. They wait for that very same day of service to say that the panel is out of stock and needs to be ordered. They never reschedule. I have to jump through a million hoops to get the appointment back on the calendar, just for the same situation to happen all over again. There is no explanation whatsoever as to why they do not have the replacement panel to complete service. One would think that's what they do, how do they not have panels available or why was it not ordered the moment the service is booked? I have lost count of how many calls have been made. I have written emails and even paper correspondence to Lumio to no avail. I have texted the "tech" that was supposed to show up. I am paying for these panels and continue to be stuck with one that has no functionality at all. Overall, I feel Lumio is a scam. Unfortunately, they were not my original choice since I purchased my panels from Atlantic Key and Lumio bought them out at some point. I was never informed of the buyout and had to figure it out on my own just to be basically ignored by Lumio.

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and my Wife decided to get solar to save money after constantly being harassed by different companies and very skeptical about it we finally decided to go with Lumio due to its sales person Austin V**** who was very informative and seemed like an honest young man. We signed up they seemed very prompt and accurate the y texted me to inform me that they had an appointment for September 21st and that the equipment would be delivered 2 days before installation. Install guys showed up on Saturday September 21st and began installing the panels and running all electrical wiring and disconnect boxes, once done they realized that they were missing a breaker which goes in main breaker box of house they informed me that they would make Lumio aware of situation and would return to finish the final touches. I haven’t heard from anyone at Lumio I’ve called, emailed but to no avail, every time I call the answer service picks up and it says they are unavailable at this time all I want is for them to either finish the job or remove panels off of my roof repair my roof and take all their equipment. Today is November 26th and they seemed to be M.I.A. Thank you for your help in this matter.

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried contacting Lumio every way possible with no contact back regarding my roof leaking from the Solar Install. I have had 2 roofers come out to assess with the same outcome of the installed brackets were screwed into vents which are not meant for support causing them to lift and allow water to flow into the attic and now has started leaking into the home damaging the ceiling. I need someone to contact me to start a warranty repair asap before black mold and other damages happen.

    • Initial Complaint

      Date:11/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are several problems, the largest of which requires getting a human on the phone to explain when I will receive services after paying over $7000. I started the process of getting our solar panels removed and put back on b/c we need a new roof. On 8/28/24, we filled out the R & R form to begin the process. We waited for the invoice to come and we paid 70% down payment of $7262.50 on 10/2/24. According to the form, we would be contacted between 30-45 days after payment to schedule removal so we can get the roof we need. It's 11/18/24, now well past the 45 days. I've called and left messages approximately 10 times, but the same recording always plays. "We're sorry we can't take your call right now, please leave a message." which I do. No one has called me back, but they definitely took, or rather should I say, stole our money. Our next step would be to seek legal action. I'm not sure if this company is even still in business and would like an update.

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid lumio $18000 to have my solar panels removed and reinstalled so I could get my new roof out on.
      They came out and uninstalled them after a short delay.
      After my roof was completed I contacted them weekly for updates and they kept saying there was no timeline but I had submitted everything they needed to move forward and were just waiting for contractors to finish the job.
      Months have passed and now they're out of business with no way to contact them.

    Lumio is NOT a BBB Accredited Business.

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