Solar Energy Contractors
LumioThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 978 Customer Reviews
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Review fromWilliam s
Date: 04/15/2024
1 starWilliam s
Date: 04/15/2024
Worst company ever this system was supposed to support my hole house with energy. The sale rep claimed I would have a $30 duke energy bill that was a lie my bill from them is raging $120 to $250 plus the solar bill it's dubbed my bill for energy consumption. I have fought with this company talk to the *** *******************************, VP of customer service *************************, VP of Operations ***** and nothing this company is the worst Do not ever buy a solar system unless you want to double your energy consumption bill. Buyer beware!!Lumio
Date: 04/16/2024
Hi *******, our team has attempted to explain the seasonality of production with your panels and provided you the results of your production audit, showing that your system is producing *****% of what is expected per your contract.Lumio
Date: 04/17/2024
Hi *******, our team has attempted to explain the seasonality of production with your panels and provided you the results of your production audit, showing that your system is producing *****% of what is expected per your contract.Lumio
Date: 04/18/2024
Hi *******, our team has attempted to explain the seasonality of production with your panels and provided you the results of your production audit, showing that your system is producing *****% of what is expected per your contract.Lumio
Date: 04/19/2024
Hi *******, our team has attempted to explain the seasonality of production with your panels and provided you the results of your production audit, showing that your system is producing *****% of what is expected per your contract.Lumio
Date: 04/22/2024
Hi *******, our team has attempted to explain the seasonality of production with your panels and provided you the results of your production audit, showing that your system is producing *****% of what is expected per your contract.Lumio
Date: 04/22/2024
Hi *******, our team has attempted to explain the seasonality of production with your panels and provided you the results of your production audit, showing that your system is producing *****% of what is expected per your contract.Review fromLonnie E
Date: 04/10/2024
1 starLonnie E
Date: 04/10/2024
Lumio Solar is ok, not saving what they told me. Been calling them two to three times a month for over a year about when theyre going to send my 2 reimbursement checks. They say they are approved, just waiting on accounting. The supervisor is always unable and they say theyll have them call me back but never do. I wonder how many other people are having this same issue.Lumio
Date: 04/22/2024
Hi ******, thanks for reaching out. Our team has reached out to you to provide an update. Please reach out with any further questions.Lumio
Date: 05/01/2024
Hi ******, thanks for reaching out. Our team has reached out to you to provide an update. Please reach out with any further questions.Review fromKeith C
Date: 04/09/2024
1 starKeith C
Date: 04/09/2024
Lumio is a fraud they put solar 38 panels on my roof which only generated 13.9 kw in a month and I'm still paying electric bill and another $200 for the solar panel loan . Fake and fraud is what lumio is about. Not saving you money costing you more. I getting on board of the class action lawsuit that is against them already.Lumio
Date: 05/14/2024
Hi *****, thanks for reaching out. Our team is working on a shade report of your system to make sure they're getting enough sunlight to be most effective. In the meantime, please refer to your contract to see how much your annual production should be and answer other questions related to savings.Review fromStan K
Date: 04/02/2024
4 starsStan K
Date: 04/02/2024
I would like to know if any State rebates are available for reimbursement for panels or incentives to install batteriesLumio
Date: 04/04/2024
Hi ****, please reach out to *************************************** and we will be happy to assist as best we can.Lumio
Date: 04/05/2024
Hi ****, please reach out to *************************************** and we will be happy to assist as best we can.Lumio
Date: 04/05/2024
Hi ****, please reach out to *************************************** and we will be happy to assist as best we can.Lumio
Date: 04/05/2024
Hi ****, please reach out to *************************************** and we will be happy to assist as best we can.Lumio
Date: 04/05/2024
Hi ****, please reach out to *************************************** and we will be happy to assist as best we can.Review fromGerald B
Date: 04/02/2024
5 starsGerald B
Date: 04/02/2024
Great service and awesome staff high quality equipment highly recommended thank youLumio
Date: 04/04/2024
Thank you for the recommendations ******. Lumio is glad we could provide you with a positive experience!Lumio
Date: 04/04/2024
Thank you for the recommendations ******. Lumio is glad we could provide you with a positive experience!Review fromMaralude S
Date: 04/01/2024
1 starMaralude S
Date: 04/01/2024
First and foremost, this company is very unprofessional and unethical. They refuse to handover the two separate contracts that I need to show to get insurance to pay for the roof. They have been avoiding a beating around the **** an withholding the information I need, not only for the insurance sake but my sake.Lumio
Date: 04/02/2024
Hi Maralude, our team sent a copy of your contract to you via email on March 11th. Please reach out with any further questions.Review fromRobert B
Date: 03/29/2024
4 starsRobert B
Date: 03/29/2024
Well its been installed for 3 months now only took about a month to get it all turned on. Cost 2k per panel not bad. No real issues other than they told me they would pay my first three payments about 500 bucks but havent seen it yet. Got the tax credit ok will pay to principal to lower it. Payments now are just interest. Just now march and dropped my power bill by ***** Pretty good for the *** clouds and always rains. Cant wait for summer to kick them into high gear.Lumio
Date: 04/02/2024
Hi ******, we're so happy to hear this! Please let us know if there is anything else we can do for you.Lumio
Date: 04/03/2024
Hi ******, we're so happy to hear this! Please let us know if there is anything else we can do for you.Review fromApril L
Date: 03/28/2024
1 starApril L
Date: 03/28/2024
I would choose another solar company. The price compared to other places is much higher, almost double. We were not give all the information before we bought the solar panels. They feed you with limited information to keep you happy, but not full disclosures. Disappointed customer. I would also get more information on insurance on solar panels in ******** before I bought any. I wish they would also give more information on the tax credit and more honest about it. We can't even get the tax credit because of our income, which is highly disappointing.Lumio
Date: 04/02/2024
Hi April, thanks for sharing your experiencewe're sorry to hear about your experience. Please email *************************************** if there is anything we can do to provide you with a better experience.Review fromPatrick D
Date: 03/27/2024
1 starPatrick D
Date: 03/27/2024
Getting real tired of the door to door sales in an age where social media, radio or any other plethora of options are available to reach consumers. To top it off I have on more than 3 occasions politely asked that they stop coming to my house (they even disregard the "no soliciting" sign).Lumio
Date: 03/29/2024
Hi *******, thanks for bringing this to our attention. We'd like to address it with these representatives but unfortunately don't have enough information here to identify them. If you have any additional details you would like to share, or would like to be added to our Do Not Knock list, please email ***********************************Lumio
Date: 04/02/2024
Hi *******, thanks for bringing this to our attention. We'd like to address it with these representatives but unfortunately don't have enough information here to identify them. If you have any additional details you would like to share, or would like to be added to our Do Not Knock list, please email ***********************************Review fromKristina J
Date: 03/27/2024
1 starKristina J
Date: 03/27/2024
DO NOT SIGN UP WITH THE COMPANY!!! I am currently in the middle of a nightmare. When the salesman came to my door several months ago, the first thing I told him was I not interested if there were any fees involved. I was told that there were no fees involved other than the monthly payment once everything has been installed and was up and running with FPL. I told them at the time my roof was going to have to be replaced in the next few years to which they replied that would be no problem and they would come and remove the panels when the roof needed to be replaced and put them back up. After the panels were installed but before completion with FPL my homeowners insurance, my home owners insurance informed me I could not get coverage until my roof was replaced. I immediately contacted Lumio due to the urgency of the situation and I received a bill for almost $6,000.00 to come and remove the panels and then put them back. When I spoke with my contact person *************************** about how I was told there would be no fees for anything and I that I needed to cancel my contract I was completely ignored. Then I received an email from the cancellation department that to cancel my contract the fee would be $24,130.13 from ***************************** at the cancellation department. They will try and gauge you anyway they can!!! I didn't want to put any stars but it would not let me post my review until I put 1.Lumio
Date: 05/03/2024
Hi ********, our team has reached out to let you know that we will be providing the removal and reinstallation at no cost. Please reach out with any further questions.Lumio
Date: 05/03/2024
Hi ********, our team has reached out to let you know that we will be providing the removal and reinstallation at no cost. Please reach out with any further questions.
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